Outstanding service, excellent knowledge, worked as expeditiously as possible. Very reasonably priced (saved me from having to buy a new computer!). Highly recommend. Will rely on them for all my computer problems moving forward.

Both Sales and Repair desks were nice and understanding. The man who helped my drop off my laptop, Brian, was super nice, and answered any questions i had. I was in and out within 15 minutes.It was working wonderfully until it went kaput on me. You guys tried everything you could, i think im going to look for a secondhand alternative.The laptop ran for about 2 hours before dying upon launch of a game. Ive used a voltmeter, and theres got to be a loss of power somewhere, but its not from the PSU.Again, thanks for giving a crack at it.

Ian came to our home to service our computer. He is very knowledgeable and efficient. Our computer was up and running in no time at all. He installed an antivirus. While he was here, he instructed us on the use of our complicated printers. We are very satisfied with this company and with the technician, Ian!

Asked about part compatibility with the intention of further asking for assistance with installing said part. Was told to Google it because I didnt buy the part from them. Incredibly rude. Possible retaliation for an earlier appointment that I didnt end up needing?

Great people. great service, and great prices. I have purchased several computers both for business and for personal use there and had some service done there, too. Everything was perfect.

Very grateful for the friendly and professional help.

THANK YOU! Brian at Computer Works is amazing!Brian put a lot of time and energy into us and our PC. He stayed late on Friday night, follow-up to help us over the weekend, educated us with great kindness and got our PC up and running.We appreciate Brian and Madison Computer Works more than we can say – a very impressive company! Kathy & Carl

I highly recommend Madison Computer Works (MCW) after many years of excellent experiences with their sales and services. I especially appreciate their help & services from Silas & Sarah. And MCWs service plan is great for their remoting in to my desktop or laptop to patiently help me although Im not very computer-literate :-) Thank you!

I am a college student that was having a small issue with my charging port. The staff saw me as a waste of their time. The parts were in the store, the staff said it would be an easy fix, yet could not accommodate a fast turn around. I have online classes and assignments everyday and they wouldn’t let me schedule a set day for it to be fixed.

Phenomenal family-owned business. Great service and great people. Cant recommend highly enough.

How any can give this store a 1 star, I do not understand. I purchased a refurbished computer which works amazing. Great prices and very knowledgeable staff. The owner gave us a free power cord after we paid for the computer and realized I needed one. Great experience and I will be back for more.

My mother in law is 92 years old and lives in Florida; my wife and I live in Madison, Wisconsin.My mother in law reported to us that her laptop computer was no longer working. Her son, a retired computer administrator responsible for the mainframe for a major city, was visiting and speculated that the power switch was broken as the reason for why the machine would not turn on. We contemplated purchasing a new laptop for her but the learning curve would be, we thought, too great versus a machine she had been using for more than three years.We told her son to ship the machine to us as our experience with Madison Computer Works was so positive last year we were convinced that they could fix the laptop and if not they still could retrieve the data (including numerous files of family photos).In the interim her son kept insisting she really did not need the laptop, she needed only to learn how to better use her cell phone; she in turn started repeating this position stating it was easier for her to see the cell phone than her 13 inch screen on the lap top; wanting to be like everyone else she saw sitting in waiting rooms with their phones, not knowing that they most certainly too owned laptops along with those phones.She recently had a stroke and was a bit blind in one eye so the proposition that a 4 inch screen of a cell phone was preferable to a 13 inch laptop screen was ludicrous to say the least.Despite all the resistance and opposition the son sent the laptop to us. We met with Mr. Peter Michalski outside of Madison Computer Works and outlined the issue.Even as the machine was at Madison Computer Works both the son and mother in law told us not to spend money on a repair and simply throw it out.Three days later I received a telephone call from Mr. Michalski letting us know the laptop was up and running. The battery was bad he said. I replied that the machine never ran off the battery only AC. He explained that when the machine began to start up Windows detected that the battery was dead and as a result would not start. He removed the attached built in battery, deleted all the bloatware on her laptop, updated all the programs and installed an anti-virus program that would run in the background seamlessly.We were almost ecstatic at the news and when we brought it home it was running as new, and this is a machine that is running Windows 7!Since Florida, my mother in law moved into an assisted living facility in another state; she now has her as new laptop and is receiving emails with pictures attached and let us know that she now no longer likes her cell phone because it is too heavy to hold up to her ear! She acknowledges and recognizes now how much easier it is to see pictures on her laptop screen. Moreover we created and installed many new filles in My Pictures for her, so she can view as slide shows, before returning the laptop to her; she is delighted with it.The moral of the story is even if you have a family member who is highly computer savvy and perhaps even earned his living working with computers, if that person tells you the case is hopeless, and to throw your computer to the curb, I highly recommend getting a second opinion from Madison Computer Works. Brian Lisse is the owner; ask for Peter Michalski. There is a very good chance they can resurrect your machine from seeming death.

Ive been going to Madison Computer Works for many years. About a month ago, I was using a thumb drive and somehow corrupted the document I was working on. I had just purchased my latest laptop from Sarah in the Sales Department so when everything I tried failed I stopped in to see if someone could help me. When they pointed me back to Sarah, I knew I was in good hands. She patiently and graciously tried her best to retrieve my document and although it was lost cause, I truly appreciated her being there for me. Thank you, Sarah. Youre the best!

Excellent service and care from staff. I visited today looking for PC fan screws as my recent used fan purchase didnt come with any. All staff were kind and very accommodating and I left with screws and a solution to my problem.

Ive worked with Pete Michalski for 2 years now at Madison Computer Works. The first time he helped me my email wasnt working and it was a serious problem. He switched me over to Microsoft 365. I havent had a problem since. I cant say enough about Pete, Brian and the MCW staff. They are amazingly accessible and fast with their customer service. I highly recommend MCW and Pete. I called today with a problem connecting my phone to my laptop and basically he said come on in and hell fix it on the fly. I know they cant do that all the time for everyone, but the way they handle their customer service is exceptional. Ill continue to buy from them and recommend Madison Computer Works. Thank you for your excellent service!

I just had Madison Computer Works technician John to my home. He was incredibly polite and knowledgeable. He quickly diagnosed our networking issue and resolved it, then stayed to let us pick his brain for a little while. If all their technicians are this kind and helpful, I highly recommend this business.

I needed an obscure adapter for an outdated issue, and they had my solution on hand for curbside pickup instantly. Couldnt have asked for better service!

Have gone here twice for computer inspection/repair. Both times my issue was addressed and in a timely matter. This past time around, I was quoted around $165 for the repair and was told $110 would be the minimum. Turns out, my computer got wet somehow and was beyond repair. I was a bit worried that I would be charged the $110 or more for a broken computer, but they ended up only charging half and disposed of it for free which seemed very fair to me. Great service and knowledgable staff.

The excellent care, and attention to detail makes this business to the top of my list forsatisfaction. Brian, and his team, especially Pete have helped my business in ways thatputs to shame all companies I have dealt with in the past. Don’t think of going anywhereelse for your business, and personal computer needs.Bill Rubin

Have always used services of these guys. Best in town! They helped me out again today! Nice that services are.key and not a blank stare with a What! Hate that word of stupidity.

Best computer service I have ever had. The people were helpful and knew their stuff. They fixed my computer quickly and got it right the first time, unlike other stores I have experienced in the past. It was great to have a computer store fix my problems properly and at a great price. I will only take my computers to these folks for any service from now on. I give them an A plus!

Im from out if town and needed a little work done on my computer. These guys were incredibly helpful we got it fixed in no time! Would highly recommend!

Great honesty and great customer service!

This company not only has patience when they send someone out, but they were able to fix multiple problems expediently during a single visit. I give Madison Computer Works five stars, because in one visit they solved all the problems that would take other companies like the Geek Squad MULTIPLE times, which ends up costing me more without fixing the issues. I recommend this Madison Computer Works, and am so thankful that I found them. In the long run, Madison Computer Works is less costly and you are inconvenienced only one time.

We are a medical clinic and our Hard Drive crashed, which had all our patient data, billing and so much more. They made us a priority, and helped us retrieve 100% of our data and helped us establish a better data backup policy and overall saved our clinic. There are no words to explain how great the owner, employees and service given. These are your go to people when you have computer issues!!!!

Very helpful. Very friendly, like family attitude. Great service. Knowledgeable technicians. Good turn around.

I have been dealing with Madison Computer Works for over 25 years. I tried a different company once for service, and that was a big mistake. It was a terrible experience. The people at Madison Computer Works have always been friendly and willing to go the extra distance to get my service done, and done right. I dont like needing to call them, but when I do, I know whatever help I need is going to be available, year after year. I trust them, and the fact they have been there so long should speak for itself. Dont make the mistake I did by trying the other guys, you will end up frustrated.Once again you saved the day for me. All my data recovered, and without a bunch of tacked on unneeded charges. THANK YOU, Madison Computer Works!!!

No in store curb side only

Madison Computer Works is incredible. All the staff are extremely knowledgeable, very responsive and can talk computer or whatever language I use to discuss my computer hard and software problems.Their sales department is awesome, takes time to really understand what i need before offering solutions that really work. They are my IT department. The customer service is so superior to anything I have ever experienced. I have referred many business owners with ongoing IT issues and clients with personal computer issues. Everyone has thanked me profusely for the great treatment and service they received.

For almost 3 decades I have chosen Madison Computer Works. Almost every time I have gone elsewhere, I experienced dishonesty, pressure based selling, and an inflated bill. Madison Computer Works, in contrast, always provided an honest assessment of my options, (and not just options that maximized my costs). In addition, whenever a computer failed, their expertise remedied the situation expeditiously. It is the best computer company in Madison.

The service was quick and to the point. Btw, thanks Sam for processing my order.

5 Stars! Ive used this place for purchases and for service. Just weeks ago someone accidentally walked off with my laptop power cord, on the very day I had to give a presentation. Madison Computer Works came to the rescue. A huge thanks to owners and staff for the great products and service!

Friendly and knowledgeable staff. Needed an uncommon part and received an unbeatable deal on it. Would recommend for all computer needs!

The will recycle old computers for free if you clear the hard drive before hand. Theres a fee otherwise. Not much on display. Its a good place to find refurbished computers.

Madison Computer Works has always been very responsive to our technical needs. The Knowledgeable and kind staff have given us excellent direction regarding our computer and server needs. Our Family has been happy to rely upon Madison Computer Works for over 15 years.

As someone with little patience or skill with technology, it is great to have someone that I trust in my corner. They have helped me pick out products as well as walked me through challenges. Even living across the country, I rely on the team of professionals at Madison Computer Works!

I got a custom built pc from Madison Computer Works about 2 months ago, and I couldnt be happier with it. Sarah and the crew built exactly what I wanted. I cannot recommend them enough.

Professional and courteous service. All I needed to purchase was a battery for my laptop but they went above and beyond to assist me.

I find almost anything I need at this store. Last time I was here I was able to get the ram

I didnt end up being a customer but I had a positive interaction anyways. I was having issues with my PC having a blue screen of death. I called them to see if it was something theyd be able to investigate. I was speaking to Charlie on the phone. I explained what symptoms I was seeing and what diagnostics I was running. Charlie said they would normally perform the same kinds of diagnostics I was already running. I could bring it in for them to look at, but he doubted they would be able to verifiably identify the cause since the error was so generic. I have a lot of respect for him to listen to my issue then to recommend against bringing it in for service. This shows a lot of integrity.

Madison Computer Works saved our computer, as well as time and aggravation. In the middle of a Windows update process, our custom built computer (by another store) would not restart.We brought the computer into Madison Computer Works on Thursday. We were told that the drive could have failed or that somehow the update was interrupted causing the the update to fail. The first scenario would require a new drive, the second scenario would require a fresh clean install of Windows; they would make their best effort to get Windows to reboot. Both of the the worst case scenarios were very dispiriting as anyone who has had to configure Windows from its native state, to say nothing of downloading and/or installing all the programs one uses knows; a great deal of labor and time.When I first checked in for an update I was told despite numerous attempts, via various different methods, our computer would not boot up. This was late Friday afternoon news; we were assured they would continue working on our machine on Monday. Late Monday I spoke with a different person who told us when we built the computer we should have been advised to use a battery power supply as a back up in the event of a power interruption, so as to prevent a similar event in the future (which I gladly authorized). The person I spoke with described many of the programs that were in the computer as crapware but more importantly they prevent updates, so these programs would need to be uninstalled. I pleaded with this person to please try to get us back to our original Windows installation.On Tuesday Brian Lisse, who I later learned is the owner, called to let us know he was successful at getting into our original installation. Brian told us that ASC (one of the crapware products) would not uninstall. Only later did I see on the invoice that he needed to use a special program tool to uninstall it. Lastly Brian provided us with a script, created by Madison Computer Works, which we could easily use to back up changes and/or new documents. This script would only back up the new changes. This script was set to work in conjunction with the software in the battery power supply backup. Brian did all the setup for this device in advance for us; battery installation and demonstrated the software as well as how his script works. He added a pdf of FAQs for the script as well.All our Windows updates are now current and Brian tested the computer for restarting in front of us before handing it over.The computer runs faster than ever before; it is, to use the word tweakers who try to squeeze every last bit of performance from their rig, snappy.It is worth mentioning that Brian did not try to upsell/push us on any support plans or products.This review sounds like a rave, and raves imply exaggeration. It is no exaggeration and is well deserved. We are very appreciative.Time is the most valuable thing a man can spend - TheophrastusBrian saved us a great deal of aggravation and time.

I am pleased to say that Madison Computer Works has cleared up a miscommunication, and the issue that I had with them is resolved.

WOW. SO unprofessional. The owner is completely condescending and acts like a know it all. YUCK. There are too many good places in Madison to fix your computer. Go to someone who treats you with respect and knows how to conduct business professionally and appropriately!

Excellent service. Fixed my desktop that another dealer could not.

Steve was very friendly and helpful, would come again if I needed.

Always very pleasant and happy to help. Fast and quality of work is superb. Thanks!

Overpriced. They padded my bill with extra time was to annoyed to even talk to them about it. Probably better off buying a new pic then trying to have them fix yours.

Awesome place, very helpful. They are incredibly helpful!

Great service department and deals on computers in sales.

They treat those of us who are not tech savvy with respect.

Good work fast service, we use them for all our work computer needs

MCW recovered a priceless video interview off a corrupted SD card for me. Their service was immediate, professional, and absolutely five stars, all the way.

I had to return 4 items because apparently these people cant tell the difference between a 1Gb DDR and a 2Gb DDR1. They told me It says 2GB on the sticker, and the sticker wasnt a factory sticker and it actually said 2G, and it was part of the model/make #. Then they told me sometimes not all the memory would register unless both sticks are installed, which is the funniest thing Ive ever heard someone that works in a used computer parts store say. When i came back for the last time, i was greated rudely. The first thing dude said im going to give your money back without even asking how he could help me today. I wouldnt trust these people with a pentium 3 processor.

Always a GREAT place. Extremely knowledgeable.

Great people great business very helpful

I have been using madison computer works for over 15 years both professionally and personally. Brian and his staff have been helpful and available whenever we have needed anything. I especially appreciate this as my business data charts and xray are all digital . If my computers arent working then neither am i. Thanks for your contined support snd excellent service.

Like a rock. MCW has been providing solid service to my computers for many years. They sold me an Acer laptop about five years ago and have kept it running like new. You cant do better than MCW

Easy to get to and parking

Great Service. Customer Service provided like it ought to be.

Please update your voicemail regarding the business open hours of operation, especially closed on Sunday. The company voicemail states that the business is open on Sundays when they are closed.

Staff is very helpful and informative.

A must have if you have a small business. Service all of our computers and help with our network.

Terrible person, very inconsiderate

Awesome experience.

Excellent. Always

Small store but they went out of their way to get me what I needed.

You have to pay to get information out there mouths🤔 So said !!!

Friendly,knowledgeable staff

It’s ok

Thats what I call Express. Fast, friendly and competent advice, after a short wait was the battery IPhone 6 in it and funzt!