This is not just another Nissan dealership. If you want a down to earth personal experience, visit Hays Nissan. This is the second vehicle I have purchased from them and I made the mistake of visiting the downtown corporate store last time. To say there is a night and day difference between how I was treated at the corporate location vs a family owned location would be an understatement.The entire process from the time we pulled on the lot til we drove off in the new car was perfect. Every member of the staff made sure we were comfortable and happy. We gave a number that we wanted to leave at and everything was clearly explained from start to finish. In the end we left with more than we had hoped for.Thanks to the entire Hays Nissan staff for making a stressful situation as smooth as possible.

Staff were very friendly accommodating with refreshments while wait and book for child.Raleigh was very nice great customer obsession. Very educated on cars on lot and very helpful showing features on car. He went above and beyond to even move old junk from old car to new car. He explained everything step by step during car buying process explained everything to the tee. One option was never presented during process had so many options to choose from. This was the quickest, easiest car purchase ever with the best financing ever.

Painted my bumper a different color from my car. They painted my door perfect, match the paint great but today while I was washing my car a friend point out that my bumper was a different color and now I noticed it, You can see as clear as day on the last picture. Now I have to come out of my own pocket to find someone to paint my bumper the correct color and they lost a piece on my driver side door and tried to argue with me like it wasnt there before I gave them my car. (they eventually found it and put it on. and last but not least they only paid for my rental for like 3 days which made me miss work and lose money in the long run.

Everyone was very helpful and friendly. Very thorough with explaining everything including features of the truck. Abram was efficient and thorough from beginning to end.

Just bought our 3rd vehicle here. Had a great experience and we are always treated great. Nikki was a fantastic salesperson and cannot recommend her enough. She went above and beyond for us.

I am very pleased with this Nissan location. Despite the fact that I have to return and have the work redone the professionalism and kindness the team demonstrated was amazing. I believe it was Mike that checked me in and managed my work order, he was amazing and extremely patient with me as I was in a hurry. I was worked in and they made it a priority to get my work done as fast as possible.

Excellent sales people, management,and tutorial of cars features. all at a good negotiated price

We just bought our new Rogue from here and the service was excellent. Abram was helpful and knowledgeable. There was no hard selling, just helping us to see the great features of the car. When we decided to go ahead and buy the car, he took the time to show us round the servicing area, booking in our first oil change. He walked us through the online services, getting set up with the app. There was little we didn’t know when we drove out with our new car.

Completely disappointed with the service department. I took my 2018 Infinity Q50 in for an oil change on 10/19/2021 like I always do. They have done my oil change since I think 2019. After leaving my car for an oil change, they called me to tell me they have damaged my oil pan/screw and Im liable for it. They wanted me to pay $632.22 to fix, what they messed up. When I went to get my car and spoke with the Service Adviser Mike Burney, he was giving me all kind of excuses. Once I explained to him they have did all the service work for over two years, he went to the back then came back and stated that they would order the part and fix it when it comes in. About an hour or two after I left I received another call from the adviser Mike stating the his manger said they are not liable for the oil pan/screw damage. At this point he said I supposedly had a after market screw. This is the first time I have heard I had an after market oil pan/screw. They havent had any trouble with the previous oil changes nor did they tell me the screw was after market. The adviser Mike stated that he did not know how they had trouble taking it out. So someone was rushing or not paying any attention to what they was doing. They are trying to cover it up with this after market BS saying they are not liable for it. Why do I have to pay for something that they messed up and then did a patch job and told me they would fix it, to get me to leave. I have dealt with Nissan for many years and this is NOT how Nissan deals with stuff. If I could put negative stars I would for this experience.

The most enjoyable vehicle purchase we have ever had. Thanks to the sales team!!

Dewan Swett was my salesperson and I will highly recommend him to anyone. Dewan saw that I was interested in the Nissan Kicks and contacted me. I called back to ask questions and set an appointment with him. He notified me that he was home and was having sinus problems. Not once did he complain when I was asking him questions.I already had a bank lined up for my loan and he told me what to do in order to bring the check so I could purchase the Nissan Kicks. Dewan is an outstanding salesperson. Thank you for everything thing. It also made me proud to hear my name called out over the loud speaker after I purchased my first brand new vehicle.

Discussed the task and the time it was to take. I was very satisfied

My experience at Nissan Of Rivergate is always pleasant and is the reason I’ve bought not one but two vehicles here. The staff is always friendly, knowledgeable and quick with any requests as well as answering any questions. At every oil change - I’m always walked thru any alt recommended options, never forced which I appreciate. And as for my most recent service Dakota was superior to say the least. So helpful, so nice and respectful. Thank you so, so much!

The issue was an air conditioner compressor had to be replaced. They did not have the part, so I was without a vehicle for the entire weekend. I had asked about using my Car Shield insurance to cover the work, and I was refused. The repair was over $1,600.00. Since the technician did not talk to my insurance company as requested, I have no idea if I will be able to get reimbursed or not, because of this I will not be using Nissan of Rivergate in the future. Even though, I purchased the vehicle from them.

I have been buying cars for 30 years now and today was the best experience I ever have had! David was my sales rep and told me more about my car than all my other transactions did put together. Brandon did my closing with me and was absolutely wonderful as well! No shady business, no high pressure antics, I knew everything going on before it happened. I love my new car but it was the people and the experience I loved the most!!!

Shannon, Nikki, and Brandon were so great and really made me happy with my trade in. They were honest and made me feel so welcomed!! I went to another dealership and they basically tried to short hand me, but Rivergate really gave me a deal!!! They made sure they helped reach the monthly payment I was looking for. A few days ago I had some alerts and I was concerned because it was a brand new car. I contacted a Nissan that was close to me and they said they couldn’t help me and said I would have to pay up to $5,000. I contacted Nikki and she made sure my vehicle was fixed with no charge. They make sure customers are well taken care of! I live an hr away but I don’t mind driving because they are so great !!! I look forward to doing business with them again!!!!

I am a repeat buyer. I have bought 3 Sentras at this location. I am always pleased with how professional everyone is. Yesterday I bought my 3rd Sentra, my salesman was Matthew and he was wonderful. He seemed very knowledgeable and patient answering all of my questions. Mark Stacy was also very kind. If you want a Nissan.. make sure you go to Nissan Rivergate where they take good care of you.

They were amazing !!! So many good things to say. Needed new tires got me in and out same day.

I wouldn’t go anywhere else! We live about an hour away and have our own Nissan dealership there however we don’t mind the drive for the exceptional service. I have bought 2 cars here now and my mother has bought a car here, our sales person Nikki Wallace is the absolute best! The finance department was amazing and everyone was friendly. The service director Rick also reaches out to remind you of appointments and is always very thankful for your business. A+ business!

Excellent customer service very pleased with car purchases Derek sales man very professional,, financing was quick and very thorough would give them a thumbs up 👍🏻 best dealership I’ve bought from thanks for making my car buying experience enjoyable

Dakota did an excellent job with customer service from start to finish. He made sure the recall on my car was addressed immediately and fixed a problem found while doing my oil change. I was accommodated with a loaned car so that I was never inconvenienced by not having my car. Thank you guys for always taking great care of my car needs for many years now.

Wasnt happy about my credit report. But service was beyond out of this world everything beneficial and with in your spending then its for you. I recommend to anyone who wants better reports. Anna Garcia

Jason, Sales Manager took great concern to get me in the vehicle I wanted at the price I wanted. Nikki was an amazing rep and she truly cares about helping people!

Nikki was wonderful to work with. She didnt pressure me, she was patient and helpful in working with me to get me in the vehicle I wanted at a price I was comfortable with.

Nathan was very knowledgeable and patient. Wasn’t pushy and let me decide on what I wanted with no pressure.

I had to have some minor bodyshop work done. Sarah handled the claim perfectly. She followed through dealing with all the paperwork and kept me updated through the week. She was a pleasure to work with. The team did great work even the cashier was so friendly handling the rental. Damage to a car can be so stressful but this team didn’t miss a beat. Big thank you to everyone involved. Very much appreciate it.

Expert service as usual. Have come here for many years.

It was quick and easy. I especially loved the text/choose option post inspection. I hate when I have a pushy salesman trying to do more to my car than what I asked for, I know what the “dealer recommendations” are, it’s nice not having someone push them on you.

Wasnt there to purchase a car, but needed one. Nathan was excellent. His customer service was outstanding and would refer him to all my future car hunters.

We came to Rivergate after being disappointed in the service at another dealership. You all had the EXACT car I had been looking for. Your entire staff were so nice and knowledgeable and super helpful. Everything was ready for us when we got to the office to trade in my current car. The service was amazing and I look forward to coming back.

I was treated like a literal queen. The sales team offered me a car that was safe, knowing I had to travel so far for work. They gave me confidence in my purchase, having eased my mind about a ong term payment after NEVER purchasing a car on loan before. I called, expecting that I would not be financed. Not only was I financed, but they explained my credit-which was much higher than I was lead to believe, and how the loan would work- IN GREAT DETAIL. I was with a representative at all times and never once, left alone. Derek was very supportive and kept my energy up while we waiting for the car to be detailed. (Which I did NOT expect BTW). I have never been treated better in any circumstances in my life. I was petrified, but was cared for the entire process and I cant say enough good things. No matter where my job takes me in the future, when I choose to upgrade my car, I will drive the necessary distance to come back to this location. I seriously cannot say enough positive things. I am deeply grateful for the great care they took with me.

Amazing car buying experience. Nikki was a great sales lady. No pressure. Just hard work on their part to get me a good deal. Nikki actually sat in the car with me and went over all the features and instructions for my new car. I highly recommend Rivergate Nissan and the entire car buying experience.

So, I have been looking to buy a truck. Going back and forth from Ford Ranger to Nissan Frontier. Finally I decided with Frontier. So I started looking. Called a few dealerships and was given some bogus numbers added to the MSRP. NO discounts. I am not going to name those dealerships. Finally two days ago, I stumbled upon this frontier that the Nissan of Rivergate had. I called and Justin answered. I was to the point about the driveout price and Justin answered straight up. No run arounds. I was happy about it. We agreed upon the price and than I asked him about the financing APR. And again he was right on the point. No nonsense, no pressure of any kind. From the first call to the last one, which happened within 2 hours, I had closed the deal. Thank you Justin for an honest transaction. I picked up the truck today. David helped big time on the paperwork. I was out the door driving my new truck with a broad smile in less than 75 minutes.I will recommend this dealership to anyone with my full heart. Being a Spock fan, I want to say Live Long & Prosper Nissan of Rivergate.I will certainly deal with this dealer before going any where. Thank you very much.

Simple easy process, the team went out of their way to find me the best finance options and hit my goals. Mark Stacy was my sales person and he did a great job. The sales manager and F&I person also went above and beyond to make this sale go smooth.

As soon as I stepped out of my car, Abram Aziz walked over and asked if he could help me. From that point until I left in my new car, Abram explained everything in a way I could understand. He showed me the cars I was interested in, and he was extremely knowledgeable. He set up my cars technology and walked me through all of the settings. Therefore, instead of spending two weeks at home trying to teach myself how the many options work, Abram did the work for me, and I can just drive and enjoy my new Nissan.

Even though the service department was very busy, they got me in and out very quickly. Everything was explained to me in terms I could understand. My service advisor, Dakota was very friendly and was willing to answer any question I had.

It was amazing to see everyone working as a family to make sure I found the perfect car that was suited for my needs. You guys werethe best at making my 1st time buying a new car exciting. Thank you all,

The buying experience at Nissan Of Rivergate was exceptional! They made the process inviting and smooth! I love my new car and will definitely head back to the dealership for all of my service needs. Very professional and courteous customer service!

Bought a car from here several months back. Great experience. Friendly staff.

Nikki & Abram were so helpful, professional and cordial. I inherently detest car salespeople but they were a breath of fresh air.

This is the first business I have gone out of my way to give a bad review to. The sales team is dishonest and the service team is slow and difficult to speak with about anything. I have had several interactions with this business and all of them have been my absolute least favorite experience with a car. Avoid this team at all costs.Save yourself thousands of dollars and time and go literally anywhere else.Update: They’re now saying they have no record of my purchase in order to discredit my review. Another classless move by a classless company.

Because of this Pandemic still in Confusion. I did not want to wait in the waiting room they took me home and picked me up when my vehicle was ready I usually go to Action Nissan where I purchased my car. They offered me that same service so Rivergate did also, but I live closer to Rivergate so it made me happier because of the convience of the short travel and time.

Service was good when we bought our brand new Altima but after that its been 💩💩💩. Took it in for an oil change and when we left radio didnt work. They said come back in 2 days they were busy. Then the bearings went out in the A/C compressor and took 2 days to get the part but now 4 days later they still dont have information on our vehicle. Were headed out of town and now weve got to rent a vehicle, needless to say were not happy!

Great experience with the sales team! Nikki was awesome

Everyone was nice & helpful. They listened to what I wanted & respected what I wanted to buy & spend.

They were really hard working and so kind to us. I want to thank everyone that was in And on our Purchase .Thank you

I would have previously given these folks a great review. That all changed on the day I needed their assistance. They offered ridiculous advice (m.s.), and talked to me like an idiot. Upon follow thru with corporate they definitely saw it my way and remedied my credit rating within 48 hrs! Dealership sucks! Still great cars! Go downtown, I will next time...

Great service center that was very quick and helpful! really appreciate all their help!

The entire process from beginning to end was seamless.

The people seem to be working on resolving the issue hopefully the car will be fixed and I can give them a 5 star review

Nikki was the best sales person Ive ever encountered. She kept me posted on all aspects of the car buying process. She was not a high pressure salesperson but she was very professional and very friendly. She actually sat with. me in the car and showed me all of the features. I will definitely recommend Nissan of Rivergate to my friends.

My recent visit was beautiful. I wish that I had gone to Rivergate Nissan in the very beginning. The PROFESSIONAL, the GENUINENESS Of every individual. It wasnt like buying a car but joining a family. I am so so so PLEASED. A shout out to Mark and the entire Rivergate Nissan family. What an exemplary display of what a car buying experience is to be. Thank you for ALL you have done to make my experience BEAUTIFUL 💞. I thank God for you. I am so so HAPPY.....DeVore Vickers.

They did a great job. Quick turn around. Thanks

Thank you for helping to fix the issue. I hope by the end of all this I can change to five stars!

Camden and Nikki were wonderful. Explained and helped with the whole process, even did a follow up call to see how I was doing.JP in finance also did stellar job. All 3 are a must have employees for Nissan. Andrea in the survey department also did a follow up call to make sure all my questions were answered, pleasant experience speaking with her as well! Great job Nissan in Rivergate! Before I said I would never buy another Nissan due to past used Nissan bought but this team turned my expectations around! Also gave advice about how not be in the same situation as before with used Nissan vehicles!

Went in for a recall repair and received a FREE oil change!

We’ve been coming for years, even after moving to Chattanooga we’ll make the drive to this one because theyre honest and dont try to sell us things we dont need. The staff are always friendly and knowledgeable, Id definitely recommend

I was very skeptical Concerning Nissan after a bad experience I had with a 2012 Nissan Altima. Thanks to my Salesman Abram he took my concerns seriously and explained how that Nissan has improved. He addressed all my concerns. He took his time not trying to sell me anything but addressing my needs and concerns, in witch led me to buying from him. He is new but giving the opportunity to grow he will be a great member of the team.

Everyone at Nissan Rivergate today was so precessional yet felt like I was with friends. I didn’t have to wait at all. Service department got to me immediately and had me scheduled for my service based on my convince. Thank you to all!!!

I was Excellent as Always. There will never be another Location Better than Nissan of Rivergate! Your Guys are AWESOME and Fast @

Very upset customer the service department dishonest! Service tech had a mishap totally understand can happen but let’s be honest is the golden rule ! Damaged my 2019 Nissan Rogue wasn’t a month old yet . Wouldn’t recommend them at all sad can’t have a vehicle serviced where you purchased it. Management doesn’t even care to make it right by replacing my door panel told them direct what would make me happy but didn’t seem to care so going to call Better Business Bureau !!! Patched the door panel up very unacceptable !!!!! Lefted up to me to pay out of my pocket for a whole new door panel . October 26,2019

This is actually the 3rd vehicle I have purchased with Niki and she is amazing. She is the most professional salesman you have and she goes above and beyond to help in this process. I will always buy from her !

They will try to sell you a car but they do it nicely. Have bought 2 cars here and keep coming back.

I was in and out faster than expected. Everyone was super nice and they vacuumed my floor! Great experience!

Sales person, Dewan, lied about pricing multiple times, and then at the end was 5000 over his own top end. Finance guy, John Paul ran our credit for a loan we didnt want. Left the rooms several times without explanation why. He misspoke about both what we needed to do to get paperwork in order and how long it would take. His numbers kept changing and not for the better. But frankly his biggest deficit is he was rude. I knew I needed walk away when neither Dewan or John Paul drove a Nissan. They were a nightmare and Nissan would do well to sack them both yesterday. The only reason I kept the car is my husband is terminally ill and easily upset. I will sell it at my earliest opportunity and NEVER buy another of this brand or from this location. Its a new low-- even for car sales.. Do yourself a favor avoid this location.

Bought a used car at Nissan of Rivergate today. Best car buying experience EVER!! No haggling, no pressure. Shannon Jenkins, Phillip and Bryan made it happen!!! LOVE MY NISSAN ROGUE!!!

Derek Merritts was so professional. I loved that he was in a suit and very nolagable about the products. He took the time to explain everything in the car. Called many times to make sure everything was good. He was great!

Brandon in service department was very helpful and nice, he gave us a car to use til car got fixed that was great cause we needed it but overall everything and everybody was great!

I was in and out very quick, no unexpected problems, no trying to sell me anything, overall very happy.

Friendly and courteous staff. They took us to a shop and came to pick up when we were ready.

Oil change,tire rotation. Nice place to sit, watch tv while you are waiting,good attitude of employees!

Love Nisssn of Rivergate and all the staff!

Oil change went well. Didnt check low air in tire after I pointed out to them the indicator light was on. Later put air in tire, drove around quite a bit, tire indicator light is still on.

I felt everything went well and smooth. Our salesperson was honest and to the point. He was willing to listen and made significant efforts to understand what we were looking for. He did not waste our time, and explained all aspects and details of the sale. He even checked on us regularly when we were waiting for the finance department to complete the sales paperwork. His manager came and spoke to us to make sure we were satisfied with the service.

Service department would probably be good if you just needed a quick oil change or a quick fix but they definitely do not prioritize or focus on getting the customer squared away.

Made appointment and was out in a timely manner

Dalton was a excellent salesman, very helpful i was torned between 2 cars he told me to flip a coin and choose and I got the one I really wanted at first.he showed and explained to me how to use all the tools to my car All the other managers,sales people and employees were also helpful and nice.this is the first dealership or car lot I have ever been to where they actually show you that they care about you and not just trying to sell you a car.THE NISSAN FAMILY AT RIVERGATE ARE AWESOME!!!!

The service was friendly, efficient and quick. Wouldn’t go anywhere else!

I went in for an oil change my sister is handicapped and the shuttle driver helped her with her walker and helped her in and out of the courtesy van we went to Riverdale and as soon as my oil change was done they came and picked us up very courteous they even vacuum the car I am so happy with their service

My experience was great very nice staff got my car serviced in a timely fashion

I had a problem with my NISSAN PATHFINDER today which I do love, I did not have a appointment but the team did not make me feel frustrated in fact I couldn’t have better service any where else, I have been going here for years and they seem to be getting better and better, this suv I have had for 3 years but it is my 5th NISSAN from this location, I want to give a shout out to TED WILLIAMS, ANDREA, THE GIRLS THAT CHECKED ME OUT, MY SERVE GUY AND SHANNON ANDREWS, I HOPE I DIDNT LEAVE ANYONE OUT BUT WHEN YOU GO TO A CAR DEALERSHIP WITH NO APPOINTMENT ON A HOT DAY, AND THEY WERE BUSY, I think they deserve 10 stars for getting me back on the road on the same day, I would not go anywhere else and The Dealership is a Positive for the community, they have been there years and I think that says a lot for the company.

We had a great buying experience with Justin and Nicki. We love our Rogue. Justin was very informative and made the process fast an easy. Nicki, who I corresponded with through text before our visit and who spent time with me after the sale to make sure I knew how to use some of my features was a genuine doll. Thank you both so much for making our experience fast and easy.

The person who handle my case was very helpful, knowledgeable and kind from start to finish.

Jonathon was great and so helpful! I was not excited about having to buy another car so soon, but due to an accident it was necessary! He did everything he could to make sure it went as smooth as possible! Really great experience.

My new Nissan Murano is the BEST vehicle I’ve ever owned!! Bought it a month ago and relish each moment we are touring the countryside in total comfort with the best sound system imaginable. The amenities are beyond my expectations. Most of all, I finally feel so safe to transport my three small grandchildren. I can’t sing enough praises of Nikki Wallace who is the most exceptionally knowledgeable and helpful salesperson I’ve ever had the pleasure of dealing with—bar none. She knows the Nissan products. Sure hope she’s around in a couple more years when my husband sends me to buy HIS new car!

Great service - class act at this place. I had a major repair done and the car is just like new.

Nathan was great. Very professional

Bought my Altma here, and have never regretted that decision. The personnel working there are first class. In the future if I decide to purchase another vehicle, Nissan Of Rivergate will be where I go first.

Shannon was AMAZING!!!!!!! She was so nice the whole time, super informative and helpful. I was not expecting to get an upgrade but she made it possible!!!!!

The customer service experience was above par from the moment Camden replied to my inquiry. He, Thomas, and Justin provided courteous, professional, and excellent service from the time my wife and I arrived at the dealership to the time the keys transferred had and we departed the dealership. My wife is very happy!

Dalton White was so helpful to us when we came and purchased our SUV, he answered all our questions and made buying a car so smooth and easy will recommend him to anyone looking to purchase a new car Thanks Dalton and the Rivergate team

We took our Rouge to Nissan of River gate for a diagnostic inspection. Came back with pinpoint results and even fixed 2 recalls for no charge. Did not have to wait very long, only a few days. Very professional, patient and polite staff. Especially the service department.

Tommy was a great sales person and the rest of the staff was equally impressive. No high pressure and they worked with us to find the right fit for our family. Nice that they are open Sundays unlike most dealers. We definitely would come back for future vehicle needs.

Raleigh was excellent in finding me a new SUV and extremely helpful!

I had an appointment with Dakota, and I’ve got to tell you that he’s the best technician I’ve ever dealt with. He’s so personable and helpful that he’s actually the reason I continue to have my car serviced at your dealership (there are others closer to where I live). Mr. Tinch definitely deserves a pat on the back!

The employees were nice. But I was advised it would only be a 1.5hr wait. So instead of getting someone to pick me up or asking for a rental, I waited. It took 3 hours for the work to be completed. I would have prefered some transparency.

Oil change, tire rotation, strut ordered under warranty.

This was the easiest & smoothest car purchase Ive ever made. Justin made the process go through without a snag. Everyone was great, including the finance professional & sales manager. Im so glad I chose this dealership to do business with and recommend it to anyone wanting to buy a new Nissan.

First time for service. Service techs very polite and friendly.

Thank You for a great job 👏 and taking care of my car 🚙