Great customer service and safe and secure storage unit access. Clear signs and important information posted on access walls and parking areas.
Wendy was easy to work with and accommodating, she made renting the truck quick & simple. I would recommend UHaul & this location to anyone needing a truck.
One of the best Uhaul location I have been too. The representative there, manager and the others are informative, experienced and very helpful.Great customer service, I was in and out even though i had to change the truck size I had reserved.
Great staff. Very helpful. Made moving day a one stop experience. Needed a bigger truck than one at the location. The manager, Nicole, personally arranged the rental from a neighboring U-Haul. Excellent.
Scam!!! scam!! scam!!! NEVER GOT MY REFUND BACK!!!!!this place is a ripe off I did everything what the book said. first they said they will charge 19.99. 5 dollars for a fee etc. then the lady said I didnt put the gas where it was supposed to be when I actually did put the gas back to the half of the tank. then she said I was charge another 20.00 for a safety fee. and then a charge for a Massachusetts fee. and I ask was I getting g some money back the day I got the rental she said yeah. so everything came out to be almost 78 to 80 dollars. all because I went over 3 miles.... I am very disappointed and would say not to go to them. lady is nice but wasnt helpful. I told her I did put the the gas back but she kept telling me I didnt. I just wish I took a picture of it so I wouldnt had look like a liar on the phone. if I knew it was going be that much I would had never went there. such a ripe off.
The team here was excellent. Great moving advice, sharp and attentive service, and a pleasant experience overall.
The general manager Nicole is the best! She took care of me from A to Z and she was very knowledgeable about what would suit my needs. She made my moving process less stressful!
I alway use this U-Haul whenever I need a truck or a van! In and out quick and good rates! Kernado makes me laugh and always acts polite and professional! Thanks U-Haul!
Came in today at ~12:45 pm and purchased some boxes. I didn’t get the woman’s name who helped us but she was the only one working. She was AMAZING!! So helpful and friendly. She made my day and she deserves a raise.
Worst customer service I’ve ever received. I normally don’t do reviews unless it’s pretty bad. When I went to the UHaul in Malden. The person attending us spoke to us rudely. We called before going to the location to rent a truck with a card. When we got to the place the worker told us that we needed a master credit card, he literally told us “I didn’t speak to on the phone, so you can’t rent the truck” (with a rude tone). We asked what other option we have and he literally replied go another UHaul without answering the question. We ask kindly but we got rude responses. What surprised me the most was the way the workers spoke the manager and how rude the manager spoke back. Another thing I noticed was they didn’t care about wearing mask in front of clients. They constantly were using their phones and not assisting customers. I HIGHLY DONT RECOMMEND THIS UHUAL LOCATION.
Excellent service!
Joe and his staff are awesome, attentive and kind. I rented a storage space for over a year and moved things in and out all the time. They even gave us a space closer to the loading dock when we requested! The trucks are always clean and the fuel and damage metrics accurate. The location is convenient and clean and easy to use. I recommend this place and the great staff as well.
The best storage. Always clean. Well ventilated and warm. Bright lights and great customer service.
Dont buy things in this store, they sell broken or unusable goods and find all kinds of excuses not to return them. I complained while calling the customer service.
Kevin made this process smooth from beginning to end. Friendly, knowledgeable, caring. Highly recommend this uhaul location.
Amazing and very helpful staff 👏Thanks for for the service you afford!
Great place to store ur belonging
Reserved a rental online and realized the truck I ordered was too small and I was moving an hour away. Joe worked with me to do whatever he could to put me in a larger truck to accommodate my needs and was very friendly. The entire process was very quick. Great experience.
Customer service was great! Excellent service 👌🏽Took the Safe Protection Insurance today and later this afternoon a rock hit the driver’s window and broke it. Back at the store, we explained the situation and we weren’t charged a dime extra 👏🏾. I will definitely use U-Haul service again and will recommend it to family and friends.
We rented two storage units and the two gentlemen that helped us were very knowledgeable in what we wanted. All they needed to do was look at the load we had in the U-Haul that was rented and they both knew what size we needed. If I ever had to rent another U-Haul at any point in time I would go back to get my truck from the U-Haul and storage in Malden. I can’t tell you enough how helpful and wonderful these two gentlemen that helped us were.
My experience was sub par. What made it that way is that the storage facility doesnt recognize that the customers need a place to park. Although there we plenty of places to park a U-Haul truck was in 1 of the 4 designated parking spaces for customers. The handicap spot was taken by an employee I suspect and Im guessing the other 2 spots were taken by the employees too.
Third time at this location. Friendly staff and smooth service.
The star guy was very cool but the manager said that our insurance didn’t cover a punctured tire hen we left the lot because he trucks were so close together. We had insurance but it still cost $500. Very upset with the management at this location
Beware Beware Beware!!! If you like the stuff you are trusting to put in storage the DO NOT GO HERE !!Had the unfortunate experience of a loss of my personal belongings. The company sprayed chemicals on all my soft fabrics but later denied it. Pests were all in my clothes. When I went to the manager they stated I should have purchased the insurance . Several times I went there and they had my unit open. With no explanation. I contacted my renters insurance company, I am not covered for this location. Your renters insurance in Massachusetts does not cover Any personal belongings outside of your home residence.
Do not use this place... They are rude and arrogant and have no customer service skills... I bought something with a receipt and brought it to return it and they refused to take it back, forcing me to go to the other U-Haul in Malden where they were very gracious and gave me no trouble... this place didnt want to return the item because they wanted to keep their sales numbers up... if I had had the time I would have called the attorney general... This place needs to be shut down
Had the exact thing happen to me as to the other reviewer: they effectively cancelled my reservation on me the day before, offering instead a smaller truck at a much further location. I had already hired a moving help for my moving date and made other property arrangements! Whats the point of a reservation if you dont honor it?!
It is 08/26/18 Monday at approximately 6:45pm we walked in trying to buy U-Haul boxes and moving supplies and the only employee is talking casually to somebody. He states, man, what do these people want 10 minutes before close? I shouldve locked the doors so nobody could come in.Really? Isnt that called stealing company time? If we are such a nuisance, we just walked out as unappreciated customers. Well be going elsewhere. Be warned that this location doesnt want your business if youre going to be there to buy stuff last minute. They might as well say theyre closed at 6pm so that the employee can just sit there and get paid without doing work.
Best moving company around. Nicest staff. Professionals who do their job. Thank you.
Had a great experience renting some moving equipment. The gentleman behind the counter, Emmanuel, was very kind and helpful, despite his NY Yankees cap!
Pretty decent Uhaul location. We rent from here all the time and the manager makes sure everything goes smoothly.
Easy to use, friendly moving equipment (retail and rental.) I was overdue on my rental return and they called me directly to inquire if I needed another day and gave me an estimate for the additional charges. The parking lot is pretty crowded and the landscaping business next door is very rude, but the actual U-Haul franchise is among the nicest Ive worked with.
Bought my hitch and (most recently) my bike carrier there and Bill installed both with no fuss. Very helpful people there
I was greeted as soon as I walked through the door. They were extremely helpful and professional. Nick carried the boxes to my car!
The manager Joe is a really good guy and does his job well. Rented from here alot and never any big problems .
Disrespectful and poor customer services!Don’t even think to go there if you have any plans to rent!
I had reserved a moving truck several days ahead of my move. They just called me to offer me a truck in another town because they had over booked a day before my move. Horrible company, horrible service. Avoid if you can.
Easy day. wonderful staffs
The manager Joe M. is the best and the service they provide is next to none!
Shady business practices, maybe I just got a bad agent at this location, u-Haul offers a nationwide 100% box buyback policy if they are in unused condition as long as you have proof of purchase from a U-Haul dealer, The agent at this location informed me that that is not the policy and that policies change almost daily which is 100% false information. After informing the agent of U-Hauls policy suddenly they were able to buy back our leftover boxes, how convenient.
My husband and I booked online a MONTH in advance for a truck w a dolly. When we showed up to the location, the guy was rude and gave us attitude saying “nah we don’t got that truck” and my husband tried to explain to him about the reservation, and he said to my husband “nah doesn’t matter. It’s end of the month, busy season.” He then didn’t say anything and we were standing there waiting for a solution. He then printed out a form and said “go here and get a new truck.” Would have been nice to know we had to drive all the way to a new location before he decided for us. Very rude staff.
Great staff great service
They held over a hundred dollars for no reason and some workers are rude
Great place. Opens early at 7am unlike Public Storage at 9am
Friendly staff.
People friendly, The Equitment is clean ready to go when you need it.
Friendly staff. Indoor secure storage and truck and van rental.
Workers were more helpful than I expected.
Had to rent a vehicle to move a piece of furniture, thought the final price was far more expensive than it was initially expected.
Always good people to help around.
Clean and secure, staff is very helpful
Great prices on boxes
Great place great empoyees
I moved out of my storage locker
Convenient place for truck rental.
Excellent guest service
Never got my refund back !! bunch of scammers 😒
Definitely sells boxes.
Perfect professional customer service
Very convinient
Excellent
Service was efficient and quick
Great and cheap
The employee who attended us a gentleman and collaborator with us deserves an increase more in money than such excellent service and kindness ufff a 10 .. Thank you
Very clean, spacious and customer service is the best in the area highly recommended
Well lit, clean. Excellent Customer Service.