We came to Mattress Firm to browse for a new mattress, but Earl greeted us and we ended up buying a beautiful mattress and base. The store was well organized, lit and clean. Earl wore his mask and gave us great feedback on his personal experience with the various brands. We will recommend Mattress Firm in Bristow to anyone we know looking, and highly recommend Earl as well! :) Thank you Mattress Firm and thank you E!
Earl was extremely helpful and friendly. We really had a great experience as he is very knowledgeable and up front. The store was also very clean and organized which is very important in these pandemic times. Overall we greatly appreciated the amazing service Earl provided. He even walked us out to the door!
Sales associate Earl helped us and he was awesome! Knowledgable about the different options, and friendly. We purchased a purple mattress with adjustable base. It was a hassle free and seamless experience. Highly recommend this location.
Earl was very friendly and helpful with our mattress selection. His knowledge was apparent as he shared information with us. He also followed up with an email message making sure that we were prepared for our delivery and that the service had been completed to our satisfaction.
We worked with Earl and he was very knowledgeable about all the brands and took the time to explain the differences. He let us try many of them along with various pillow options. Highly recommend!
Excellent customer service!!! My daughter wanted the Purple bed and Earl made sure she found exactly what she wanted!! He wasn’t pushy or impatient which can be intimidating when you are trying to choose the right product. I appreciate Mattress Firm in Bristow Manassas for having a flawless employee who made my purchasing experience a home run!!
We need a new mattress for our upcoming move and wanted to try out the Purple. Earl greeted us immediately at the door and was extremely helpful through our process. He helped us look at the various kinds available and we ended up purchasing one. He worked with us to get the best deal possible and was so patient and kind to us. Highly recommend this location for your next mattress purchase! Thanks Earl!!
We had a great experience @ Mattress Firm! They had what we needed and were very efficient. They also could deliver the beds in a few days!
My sales representative was very knowledgeable, very helpful and most important Blair was able to meet my immediate needs for a quick and speedy delivery. Much appreciated!!!
If I could give Earl a million dollars I could. This man was AMAZING. We walked in on Sunday and he was charming and knowledgeable. Any question my boyfriend or threw at him he had an answer to. He was able to tell us facts about the mattress we were interested in, and he was able to tell us some cons as well. He didnt just try to keep it sunshine and rainbows, he gave us a realistic outlook on it.We didnt end up purchasing the mattress that day, however we told him we would come back during the week, and he told us when he would be here and we ended up bringing my boyfriends mom with us to check out the mattress we were purchasing. He was again as polite, sweet and knowledgeable as before. He showed us options and he even helped us with a deal on our mattress. 10,000 / 10 would recommend Earl Sugars as your go to sales man. He is AWESOME.
It was a great experience purchasing my new mattress. Highly recommend your salesman.
I am moving in to a new house in two weeks. I had a mattress picked out from another retailer that I was buying my furniture from. I got some bad news that my mattress was not going to be deliverable until late June, early July. No Biggie they refunded my money and I went to Mattress firm of Bristow. From the moment I walked in I felt at ease and Earl greeted me promptly. He was thorough and relaxed he made feel like I was shopping with a friend. We went through a few different options and he answered all of my questions. I pulled the trigger on a beauty rest pressure smart king. He hooked me up with some extra savings and I was out the door! Took less then 30 minutes. Will definitely recommend this store to anyone in the market for a new bed.
Earl is very knowledgeable in the mattresses and not pushy to get you to buy one. Great store, service, and staff.
Earl was AWESOME! He was working solo in the store and managed to help everyone with equal attention. He listened to what I wanted and provided it quickly and without being pushy. Love that. He worked with me to keep me in budget. Checkout was fast and easy. If you visit, definitely ask for Earl.
Mattress Firm is a great choice when searching for your new mattress! Earl was so patient, kind, and knowledgeable in helping us choose our perfect mattress and accessories. Delivery was FAST and we couldn’t be happier! We will definitely be back for future purchases!
Earl Sugars was very professional and knowledgeable about the Purple mattress I came in to see. He also offered other alternatives based upon my disability and needs. Earl patiently let me “test drive” 6 different mattresses before I ultimately choose the Purple 2. If you need a new mattress, see Earl. He’s the best!
I worked with Earl in store to purchase a mattress, box spring, and frame. The store was moderately busy and he was the only one there but he was great! Super attentive but not pushy. Very knowledgeable and easy to work with. I’ll definitely return for any mattress purchases in the future!! Thanks, Earl!!
Mattress Firm is a fantastic place to purchase a mattress. Our sales person, Earl Lee Sugars, was absolutely wonderful to work with. He took time to make my daughter feel at ease, listened to her and helped us pick the perfect mattress. We will definitely return for future mattress needs!
Earl helped my aunt and her boyfriend out with a new mattress and he was super friendly! He’s also an artist and we’re a family of artists, so we all bonded so well!! 💜
Walked in. Spoke with SALES REP/CONSULTANT. Sale made... used latrine/CLEAN; completed sale. Shared a few facts, handed receipt and walked out all by the SAME -MAN ! BUSINESS INSIDE Complete. Waiting delivery in a few...AWESOME !
Really great experience overall! It was my first time purchasing a new mattress because all my past ones were hands me downs. I wanted to look somewhere locally that i could test before i buy. I was about to go online and get one but i did t think that it would be smart to get one without laying on it. I went in and was immediately greeted and had all my questions answered very eloquently. I was on a budget and the sales rep showed me where their on sale mattresses were. I ended up getting even more money off of my mattress because the sales rep was able to honor a special that was only for a holiday in the past. Overall I was taken good care of and i even got a really nice pillow by Tempur Pedic. I would recommend this mattress store to anyone looking for quality merchandise with very knowledgeable staff.
Went in there to get a cheap mattress for my son(12) and i was in and out in 10 minutes with free delivery! Dre was the worker that helped me and i will def be coming back!
Earl was patient, informative and knowledgeable. He gave us all the information and options and after searching a number of less capable competitors, we had to come back!
I went in this weekend and the manager Earl assisted me. I gave him my budget and what range of my budget I preferred to stick to and yall he got me out the door spending exactly what I wanted to spend, didnt even try to push me to buy anything on the high end of my budget so that was amazing and greatly appreciated. Earl was incredibly pleasant and personable, he made the process very quick and easy. I would definitely recommend you go here for a new mattress as this store respects your financial needs and is very knowledgeable on what will be the right fit for you.
Me and my wife just got married and we came in looking for a mattress for our new furniture. We walked in and Blair greeted us and we immediately felt welcomed. We went in looking for a price range of $400-$500 to spend. When we told Blair what we wanted and the prices we were looking to spend, he started us with a much higher priced mattress. Normally as a consumer it would be protocol to listen to the host just to ignore knowing exactly what we want, however Blair explained he was just trying to show us the differences in mattresses. Long story short, he took the tome to compare prices even the clearance items that no sales person on a slow day would show. He even went the extra mile to assemble our bed frame to make sure that it was able to put together since it was used. We ended up spending slightly more than what we came in with and left with a smile on our faces. Definitely recommend this place especially if you’re fortunate enough to get helped by Blair. Me and my wife will definitely send referrals and will return once we buy our house.
Bought a mattress for our boys. Blair was super friendly and helpful while also being to the point - which was appreciated since we had little ones in tow. He made sure we stayed under our budget. Very pleasant experience.
Nice clean place. Knowledgeable and professional stuffs. I had very present experience working with them. Highly recommended
Had a very good experience. Blair C.Thomas is very nice and very good salesman. I would recommend friends to go shop at Bristow, Va location.
Great service, great prices! Highly recommended.
We had a great experience because of Earl, he was wonderful to work with us and for me to get everything we needed. He is a great asset to your company.
Great experience and wonderful customer service
We had a great experience at Mattress Firm in Sowder Village, Bristow. Mr. Earl Sugars was very helpful in finding and showing us mattresses, and especially negotiating the prices as well. Highly recommend coming here!
Earl helped me find the perfect mattress today. He took his time and explained the differences until we found the right one. Got a great deal on top of it! Thanks for your help!!!
I came here with my girlfriend to check out a new mattress for my mom’s house and Earl was very helpful. He showed us multiple different mattress and frames so we could decide which one was the best fit for my mom’s house. I came back a few days later with my mom to finalize our purchase and once again Earl was very pleasant and helpful as we finished our purchase. Will absolutely come back and recommend to others.
My husband and I went in to the Bristow Mattress Firm after having visited other places and not feeling totally comfortable with making a purchase. Earl Sugars was our sales person and he was fantastic. When we walked in, we explained what we liked and didnt like and he lead us to the perfect mattress. We tried almost every bed in the store but kept coming back to that original one he showed us. He listened and we were able to take as much time as we needed. He guided us but also let us have time to talk amongst ourselves without feeling pressured. We ended the visit purchasing a mattress and base and felt like we really got taken care of. Cannot say anything but great things about Earl and the Bristow Mattress Firm!
Great experience at the Mattress Firm in Bristow, VA. Earl, our sales professional was outstanding. He listened to the needs of my elderly mother and provided options and insight to hit her needs. Not only was Earl an outstanding associate, but he was also professional at all times while being friendly and funny. Would highly recommend this location.
Had a great experience at the Mattress Firm in Bristow! Earl Sugars was very helpful in finding us a mattress and working out the prices as well! Definitely recommend coming here!
Blair was so patient, helpful and sweet. Will always come back to him for pillows or mattresses!
My experience was nothing but awesome. Earl made my husband and I feel welcomed. We told him what we were looking for and our price range and he definitely delivered. He answered any and every question we had and gave us a better understanding on the mattress we chose and ones we didnt buy but was curious of the history with the companies. I would definitely recommend walking into mattress firm. You wont be disappointed.
I found myself looking for a mattress last minute and walked into Mattress Firm and it was the best decision I made that day. Earl was truly great and helped me find the right mattress for my guest bedroom. His professionalism and knowledge definitely shows from the moment you walk in the door. I would highly recommend to go see him if you’re in the market for a mattress.
In times of old and now in COVID, I do the research in our family. Earl Sugars was the only staff on site this holiday Wed, and while he was writing up another customer, he greeted us and let us know he saw us. Shortly thereafter he came over and I explained what we were looking for and what our price range was. He set us up to test lay the mattresses that met our criteria, and then made recommendations for other mattresses based on our likes/dislikes. At no time did we feel pressured or hovered over. In the end we found the mattress that met both our physical and financial needs. And as I noted to my husband upon leaving, I didn’t feel like I needed a bath. I recommend Mr Sugars and this Mattress Firm location.
Jose Alverez was very friendly and polite and is a very good sales person will recommend
I had a great experience with Earl during my visit to the store. He was very knowledgeable and helpful. I would definitely recommend speaking with him when you visit Mattress Firm.
Earl Sugar was very helpful in getting me the mattress I needed in my price range. He went above and beyond! Very attentive and personable! Our second purchase because of great customer service!
Earl was amazing. We were in the store for over two hours getting all our questions answered and finding the perfect mattress. He went out of his way to make sure we got exactly what we wanted. And after we figured that out he still answered questions about beds we werent going to buy, but wanted to know more about. He even made our dog feel welcome and spent time getting to know her. I will always always go back anytime I have need of a new bed or fantastic sheets!! And I will always recommend this store to anyone who says they are in the market for a new bed.
The reason I decided to invest in a new mattress is because of my lower back pain experienced while taking my first step while standing up as I step away from my bed. Hence I decided to invest in a quality mattress that will help alleviate my lower back pain. After researching different brands of mattress, I decided on Purple Mattress brand. From my first night of sleep and getting up in the morning, and stepping away from the bed, there were no back pain. As if the back pain magically disappeared. I am so pleased with the result that I am recommending everyone to invest in the Purple Mattress.
Earl professional, knowledgeable, salesman for Mattress Firm. Excellent experience in buying my bed from Earl recommend Mattress Firm in your next bed
Today I walked into Mattress Firm and Earl greeted me with a smile and a no pressure visit. He answered all my questions, helped with choices, and allowed me to feel that there was no rush on my decision making. What a pleasure to go back later and finalize my purchase. Definitely THE place to go for your mattress needs! Thank you!
Earl Sugars was wonderful in helping me choose a mattress. I was very confused with all the different types on the market but he was very patient and really described how each type functions. With his help I believed I’ve picked the right one for me. I also got the adjustable base with head and foot mechanics.
Earl was great from start to finish. Very informative and never made us feel like a salesperson just interested in making another deal. Would highly recommend if you are in the need for a mattress. Also the employees were very vigilant about sanitizing the environment with COVID-19 going on!
LET ME TELL YOU! Mr. Sugars is the definition of customer service. I came in looking for a bed I could take the same day. I had a prior experience with another location a few days before and ended up canceling my order. Coming to THIS store really changed my mind about this company. He is very attentive, very polite and got us every single thing we wanted. I’m so happy I came here and dealt with him. I will recommend to any and everyone I know who needs a bed! Thank you!
I just bought my mattress, knowing exactly what I was going to order, and was checked out swiftly by Earl. He went over everything in detail, letting me read everything I was getting myself into with a new bed, and we even had some joyful chit chat. It was a great experience! Ill be buying here again if I ever need to order another mattress.
We just got a new bedroom set and we were looking for a new mattress. Earl was awesome at helping us pick out the perfect mattress that matched our preference and made the experience so easy and painless. Definitely recommend that anyone who is looking to upgrade their mattress go here! (And ask for Earl :)
Great customer service by Blair and competitive prices!
Blair was outstanding! Knowledgeable, informative, and extremely professional.
Manager very knowledgeable, friendly and attempting to follow Covid protocols.
We had a wonderful experience at this store. Quality products, no pressure, just helpful input and assistance. Earl was wonderful, gave us some extra discounts while talking football. Hes the type of person youd enjoy just dropping by the store and talking with. I would highly recommend this store.
Earl was extremely pleasant and helpful. He made me away of promotions that were available and ensured the best experience possible. 10/10, would buy from again.
Earl was not only extremely helpful, but was extremely personable and funny. My wife and I had a great experience on our first mattress buying adventure.
I have never had more fun buying a mattress. Earl was incredible . He had a wonderful attitude, he was very considerate of my price range and didn’t make me feel uncomfortable by trying to up sell me . The only complaint I have is that I won’t see him sooner! YOU DA MAN EARL!
Earl is AWESOME. My husband and I were dreading mattress shopping, given our experience last time, but Earl made it easy and actually really fun! He was such a pleasure to work with and thoroughly explained every product in his store, allowing us to make an informed decision. We loved the fact that Earl treated us like friends - hes a very easy-going, friendly individual and we highly recommend him. (I also like that hes a fellow Niners fan and we had a blast exchanging movie quotes with him. Truly a cool dude!)
I have bought 3 mattress and an adjustable base from Mr. Earl Sugars over the last 2 years. He is knowledgeable, professional, and a pleasure to work with. Even though I live almost an hour away I will continue to buy from Bristow mattress firm and Earl. Definitely deserves 5 + stars.
My experience at mattress firm was great! Earl was amazing! The best customer service I have ever received. Not like those other stores you go in and they rush you and hound you behind your shoulder and get annoyed because you take too long. He was very patient and knowledgeable about every mattress... He found exactly what I needed for a great price. He took his time and explained everything thoroughly. He was awesome and I would definently recommend coming here! Thank you Earl! I appreciate everything you have done!
Earl the store manager was absolutely awesome to work with and he explained every mattress to a tee and didnt push us into a more expensive mattress. He let us test all the mattresses we wanted until we found the right one and then the process was easy. Felt bad because we came in at 10 minutes to closing time on Sunday and kept him there until 8:00 pm. Highly recommend Earl and he was absolutely correct by pointing me to the Beauty Rest Black Ice Pillow...Its the best pillow Ive ever slept on!!!
Purchased a king mattress here a couple of months ago. The store manager was the only person working at the time. He had my wife and I try numerous mattresses. He was very courteous and knowledgeable as well as helpful. Great experience ... were both sleeping better and didnt have to spend as much as I expected to.
I recently went to this location to test out some name brand mattresses. The store manager Earl Sugars greeted me when I walked in and asked me a few questions to get a better idea of what I was looking for. Earl was polite and helpful and didnt try to upsell me or pressure me to make a purchase that day. Earl was very knowledgeable and helped me test out a few options that met my budget. Ultimately, I am very happy with my experience and would recommend this location to anyone!
Earl was outstanding, very knowledgeable easy to work with!! One thing I really liked no pressure,great experience!!
Just bought a mattress today and the salesman earl is the best! He made me and my wife feel like family. I would have see him again 100% and would refer him to anyone. I have never came across a salesman so professional and down to earth in my entire life. Mattress firm is lucky to have an employee like him!
No pressure sales friendly and knowledgeable
Earl was exceptional, very helpful and knowledgeable. I made few changes with my requests and did it with ease and so much patience. The products and services are the best that came with discounts. I Highly recommended this shop in Bristow area and hopefully to be going back to buy more stuff from them. Thank you Earl!!! :)
I was in the market for a twin size mattress for my daughter and saw Earls great reviews from prior customers. He didnt disappoint and was fantastic to work with. I was immediately greeted and all of my questions were answered. He guided me through the options and the new bed is a huge hit! Delivery was quick and easy. Earl will definitely be recommended to my friends and family.
Earl made buying a new mattress a great experience. My wife and I are new to the area and Earl made us feel very welcome. The store has a large selection and great deals.
Got my new queen mattress here a few weeks ago. After letting everything break in I can say I am very pleased! Earl helped me find the perfect mattress and helped me with financing. He was extremely helpful to me. I would highly recommend coming here for your mattress.
Amazing experience buying a new mattress for my daughter’s room. Knowledgeable, friendly, helpful customer service from the time we walked in the door to pick up a few days later, complete with a smile and a handshake. Financing was simple and thoroughly explained. Highly recommend this store if you’re seriously shopping for a mattress!
Awesome experience at this mattress firm. We went in and laid down on a couple mattresses before settling on the one we wanted. My wife likes the firm ones as it is great for her back. Unfortunately they did not have the mattress in store but a couple days wait is not much of a bother. Earl and James had is in and out of the store in less than 45mins. Thanks.
Very experienced saleswoman in Crystal. She explained lots of features without being pushy, listened intently to what our needs were, and helped coordinate complex logistics to getting our desired mattress to us quickly.
Earl had me smiling the moment that I walked in the door. Customer service was amazing! He has such a positive, upbeat and professional attitude that it was a pleasure doing business at Mattress Firm. He found what I needed right away for the right price! I had a great experience would recommend the store and service to everyone.
I have been coming to this Mattress Firm for 5 to 6 years now and never have I been disappointed. The last two months I have had to purchase two mattresses and please make sure to talk w Earl. Super helpful guy, super nice, great customer service! Highly recommend this place for your bed needs.
Earl was awesome! From the moment we first walked in the store he took the time to explain to us the different types of mattresses and helped us narrow our search. As first time home buyers, he did not push the sale of the more expensive mattresses or make us feel embarrassed about purchasing a cheaper mattress. He definitely knows his stuff and we would recommend this location with Earl to anyone!Thanks Earl!
Pleasant employee. Fun banter. Competitive pricing.
Went in earlier today and was helped by Sean. My husband and I were looking for a new mattress and were not sure where to start. Sean went over some of the basics such as pressure points when you sleep and how different sleep styles can help to choose the bed you choose. Although we did not walk out with a new mattress on this trip, only an awesome pillow, Seans approach, knowledge, helpfulness and tips will keep this location at the top of our list as we look to get a mattress in the next upcoming weeks.
Earl and the team at this location are unbelievably helpful! We needed multiple new mattresses for some twin beds, and we were very pleasantly surprised by the selection and the prices here. I really thought we were going to be stuck ordering something with cheap quality off the Internet to hit our price point. That was not the case and we made a great deal here. I even went back about a week later and ordered more mattresses based on the deals they had. Highly recommend.
Great experience here! Earl made everything really easy and straightforward, and best of all no pushy sales tactics or upselling- he just helped us find what we want and could afford. Our small children came along and he made them feel right at home which made it so much easier. Our mattress was delivered quickly and so far so good- loving our new bed! Would definitely return.
Great store for new beds. Very friendly and helpful staff, especially Mr. Sugars. Ive purchased from from this store several times and have never been disappointed.
I love this place and would suggest it to everyone!! The gentleman who helped me was Earl, hes very nice and sweet, not pushy. Never made me feel uncomfortable and made sure I received a mattress I loved and in my price range!! Great job Earl!!!
Earl was so helpful and funny! He made us a great deal and his customer service was superb. Just got our mattress today, delivery was on time. The delivery guys were nice, thoughtful (shoe coverings when entering the house), and fast! Thank you Earl!!!
We went in 3 times before buying our new king mattress and Earl Sugars was very helpful and patient every time! He had good knowledge of all the mattresses and helped us pick the best one for us! We will definitely be back when we need to put my daughter in a bed!
Great experience!
We had a great experience. Earl was patient and helpful in answering our questions and helping every step of the way through the sale. I would highly recomend Mattress Firm and Earl for your next mattress investment. Delivery was prompt and narrowed down the time frame of delivery.
Very welcoming service from Earl. He was quite professional and informative. Found exactly what we were looking to buy.
Earl gave me an awesome experience when looking for my new mattress. When looking I told him I would come back later but because of the experience I received I immediately turned around before I got back home and came back and ordered my mattress. He provided me a rapid service and had my delivery available for the closing of my new house. 😃😃😃😃
Friendly staff
I recommend this place and highly recommend the sale representative Mr Meelad Rafeq. He was very helpfull and listen carefully to what i was looking for. He was very patient, nice, and extremely professional. Very happy with my purcharse. Thank you so much.
My husband and I came in to buy a mattress and we met Mr Sugars and he was super professional and helpful and we are so happy with our mattress and we recommend our and family to come to the same store to see EARL ..
Earl took really good care of us. After he explained everything i needed to know about buying a mattress for my son. i felt very comfortable with my decision on what mattress to get.
I generally hate mattress shopping but Earl Sugar at Mattress Firm in Sowder Village made the experience pleasant. I was encouraged to try out several mattresses to establish my sleep preference. I was never hurried and am extremely pleased with my purchase. Ill definitely recommend Earl Sugar and the Mattress Firm to friends
Earl made the process of buying a mattress easy. He was not pushy at all and very informative. I would recommend this location.
This was super easy. I came in not knowing what I was needing and Earl walked me through the process, asking me questions about my needs. He hooked me up with the best fit and gave me a great deal.
Earl was pleasant and not pushy. I felt informed. Made the purchase the same day.... very efficient and professional!