These guys are good to work with!!! Even though I had a bad experience it was on the shipper that canceled my load ?????? but when the guys got the temp help in there they really got me unloaded quick and got me gone !!! They do have truck parking and bathroom facilities during the day for the drivers

Hard to find the will call but had friendly service

This company hands down has the worst customer service. They are poor communicators and the whole operation is very unorganized. My company has been dealing with Carroll, now NTW, for years. I have always dreaded having to go and pick tires directly. Changing their name has not improved a damn thing. This the most unprofessional bunch Ive seen. They need to go check out American Tire Distributors to see how a real, professional wholesale tire company operates. Its like night and day. Even TCI who they recently acquired and put out of business did a much better job than they do. If we did not have to use the guys, we would not. I bet nothing will improve here because I think they are too big for their britches and really do not give a damn.

Well let me see this place we dealt with 37 years and they are terrible since it turn to ntw and keep send us Bills saying we havent payed are bill and my boss sent them a check after he gets the bill so ya this place we dont even deal with no more and they need to get rid of kay she no good for that company and now I deal with Atlantic tire its been great thank for chasing me away NTW nice job and also wouldnt make up out of round tires up 4 of them

They do a good job here.

Started at 8a Delivery 1100 tires, left by 1130am...Detention paid!

Let me start off by saying I purchased tires for numerous years from AKA Carroll tires now NTW and this place sucks you place the order online or you calling the phone and ask him to have them ready for when you come in to pick them up it takes approximately 45 minutes at the counter for them to pull an invoice pull your tires and you sit there and wait for them I have asked to see tires before purchase they said its too much trouble theyre going to pull a tire out and let me look at it to make sure the tread pattern is what a customer once they said it would have to be taken out of inventory that would have to be put back in and then it would have to be restocked on the shelf excuses excuses they dont want to pull tires out for you to look at to purchase you purchase tires and the newest thing they started now is they wait two weeks and then they bill your credit card no phone call on the phone saying were going to charge no nothing assuming that they charge your credit card that day you called in and gave him permission they decided to charge without permission then you call up and ask them about it and all they have to say its a long process they are not business-minded they are not people person if my customers was dealt with the way they dealt with me I would have horrible reviews and lose my customers American tire is the same prices tires if not a couple dollars more they deliver tires within an hour and they offer to take you old tires from your business for you very very good personalities very nice people to deal with Carroll tire or NTW or will be losing another customer I dont spend a whole lot but all little bit counts

Nice rubber smell spot.. I liked it

The company I work for orders many many tires from Carrol Tire and most of the time it goes smoothly with no problems aside from the attitude from Kay.After calling and checking to make sure they had the tires. They said to come by and pick them up. So I drove 20 miles to go pick up the tires for them to tell me they don’t have any. They never had any. And they don’t go and check inventory until a customer comes to pick up the tires. Which is completely stupid. The employees there are unhelpful, unprofessional, and just a complete let down of customer service. This business is not one id go to again, and right across the street is McCarthy tire. I will be giving them my business from now on.

Helpful place for mechanics and auto shop owners to get a good deal on tires and accessories.

Not business oriented and poor communication. Our shop is buying tires from them for the last two years now and we always paid cash or check upon delivery. We got a call saying that someone by name Escobar came and picked up 4 tires on behalf of our company and and they want us to pay for it.1. Entire 2 year transactions shows that we never picked up a tire and never bought them for credit.2. The way how our account is set also clearly shows that we always order delivery and pay right there and then to avoid all the misunderstandings.3. Your representative who let the tires go with Escobar shouldve asked his business card or any ID card so he can keep it for his files.4. Imagine how would you feel if one your vendors would call you and informed about similar case.So basically you are loosing a client who was buying $2000-$3000 tires due to lack of proficiency of your employee and managers. And of course you picked the easiest way jus to blame your client for all what happened there.SAD, Very SAD...

Good service but tires are overpriced

They have the best prices

They threw away my stuff

Get ready to off load the tires by your self, nasty management

Great service