Had a recall on my 2010 Toyota 4runner paint and they handled everything very professionally for me. Had to wait a little while but it came back beautiful and they even cleaned the inside for me. I was very impressed. Will definitely use them in the future for whatever i need!

I usually have good service and employees in service are polite and knowledgeable. However the time was slightly over 2 hours to get four tires changed and that was with an appointment. This was after a three hour appointment the previous day. They need to work on not over scheduling or improve efficiency of the service techs. My car was not even pulled into a bay until over an hour and that was because I questioned a service manager

Excellent experience! We live in the Birmingham area and communicated from a distance with Ben Blessing and his team. They were super helpful and patient with our questions. When we arrived to finalize everything, they had everything ready and walked us through every detail. Very friendly staff. We are thrilled with our purchase!

Bought my 2019 Camry from Toyota Murfreesboro wished I wasn’t have…. But anyways took my car to John Roberts in Manchester and they were amazing! I just had a oil change tire rotation but they talk to me super friendly even sent me a email with if I had any questions to contact them they’d be gladly to help ❤️

I had to wait quite awhile to see financing guy, but he was just the only one there at the time. Dan, the salesman, was very personable and helped me with everything. I will come back when I need another vehicle. .

Very nice modern Toyota dealer.We purchased a 2020 Camry from them and have had it serviced their twice for routine maintenance.They are always quick to get the car turned around for us.There is a good Mexican restaurant easy walks distance from John Roberts so you can go eat lunch while they work on your car.The waiting room in the dealership itself is very nicely appointed and they offer free coffee and water.The parts department is friendly and helpful I have purchased oil and oil filters there and they are always friendly and have my items in stock.The purchase experience was quick and trouble free as well.We purchased our car before the Corona shortages hit so we got an excellent deal on the car.This dealership is located just off of I 24 at exit 114 and Manchester.Wheelchair accessible parking and entrance.I believe they also have free Wi-Fi In case you need to open your laptop and do some work while waiting on your vehicle.

The only thing that I didn’t like was I was told it would be approx 45 min wait and I ended up waiting two hours. They finally said right before I left that there was a recall they were fixing. It would just have been nice to know that. If I would have known it was going to take that long I would have gotten someone to come get me so I could actually been productive with my time instead of just sitting. Otherwise it was fine.

Ben Blessing was the salesmen we worked with at John Robert’s Toyota. He was very quick to get us a price for a trade in and help make the decision to get a the Sienna we did. Ben was great to work with, was helpful and wasn’t the high pressure sales type I’ve interacted with before.The dealership was very nice and all those we interacted with were very friendly. We love our mini van and really appreciate how easy the whole experience was.

Benjamin was very helpful during the process of looking, test driving the vehicle and the loan application. Very helpful, was never pushing. This is the third vehicle my family members has bought from Benjamin in less than 6 months.

I usually have a great experience with the service department today was the end of me getting service there however. Lady on the phone was obnoxiously rude and I will take my business some where else that wants it and takes care of their customers.

Will was a fantastic salesman. I picked up a F-250 from him, and although I have a busy schedule, he was able to hold the truck for me and get everything taken care of. The environment is much different than your typical dealership. Everyone is friendly and down to earth. They understand the real world. This experience was a 10/10 and when I look for another vehicle I’ll be coming back.

True story....I needed a car. I pulled up to the dealership and asked the young man standing on the sidewalk, “Do you work here”? He said, “yes”. I continued, “ Do you want to sell a car today”, of course Will Rigsby did. I asked him to show me the least expensive New Camry on the lot. Will didn’t pressure me into hurrying to make a decision on a vehicle which I really appreciate. It took me about a week to make a decision. Throughout that time I had several questions and he was always available. Will is a superb salesman with manners, knowledge of the vehicles, ease of paperwork and transitioning into a new vehicle. Fantastic job Will. Highly recommended.M. Lindsay Anthony

I have bought 25 cars in the last 15-18 years. My trip to John Roberts Toyota was by far one of the most enjoyable and least taxing experiences I have ever had. They worked with my crazy schedule and were more than accommodating. Big shout out to Caitlin Roberts and Benjamin Blessing you both were amazing!

This Toyota dealership is the best!! They make the buying process quick easy and great. This dealership is great on their prices and they give you a good trade in price for your used vehicle. 10/10 would recommend.

Service is decently priced, repairs are expensive but all dealers are. Staff was friendly though and explained everything on the invoice thoroughly. Website could use some work, I had trouble setting up an appointment on there but was able to call and set one up no problem.

We were looking for a brand new Sienna to replace my 2011 and due to the chip shortage there are none to be had. We decided to replace my van with a later model Sienna, also hard to find at the moment. One showed up on the Roberts website and as I was headed to my in-laws house in Manchester decided to swing by and have a look. I am glad I did. We had decided to make our car search short and I did not want to spend more than 2 days finding and deciding on a car. This was day 2 after searching in Nashville.Shane greeted me and within 5 minutes of looking at the vehicle I told I would buy it. The van was in amazing condition and as it was my 3rd Sienna, I knew enough about it to decide. The entire staff at Roberts Toyota was great. Shane was a great saleperson without being obnoxious or pushy. Just like visiting with a neighbor or someone you know. Jacob in the business office was so fun and went above and beyond what he had to do and we so appreciated him. The entire staff was great from the front desk to the guys in service who helped us with things like bags in moving things from our trade in to the new vehicle.I definitely recommend Roberts and will begin my vehicle search there next time.

My salesperson Chris Elam was extremely helpful. He was willing to take additional photos and look the vehicle over for me giving an accurate honest description. Made me feel more confident to take the drive there. The sale was quick. They washed, filled up, and helped me load onto a car hauler. Beautiful drive there too. Im thinking about buying another car from there soon.

The men in the garage are fast and very professional and actually do care about you and your vehicle. Great place to take your vehicle

Saw a vehicle on car gurus for one price, and they tried to sell me for another price. Then told me I mustve misread it. Internet people literally dont listen told them something verbally and kept asking the same question. Not sure why people dont ask questions. Definitely a poor experience

First John Roberts people were very nice!Id give five stars for their friendliness, attention to customer concerns, nice and cleanliness of waiting area, etc.I give four stars because they charge so much for everything. I dont know who sets the prices for parts and labor, but its always too high, and the work is never covered under the extended warranty.$900 to replace chewed wires is rediculous!!Our issue was caused from mice chewing the wires, which they explained have soy and oil in them which attract mice. Two places on both sides of our car. The wire, of course, couldnt just be replaced. Its connected to a sensor so both parts in perfect condition, had to be replaced, even though only the wire was bad. I think Automotive manufacturers design cars like this on purpose for the continual long-term $$$$$ they will get.

John Roberts Toyota in Manchester kept my car to repair it. While it was in their possession, it was damaged across the entire right side of the car. Now they are refusing to fix it claiming it was not. After doing business with organization for over 15 years. I’m done with them. I’ve spent thousands of dollars on several cars and vans with them over the years. Now, quibble over$600 and you’ve lost a customer for life. Shame on you guys.

Victor, with John Roberts Toyota was excellent to work with. The whole process was open and honest. Victor showed great patience for more than a month without pressuring. We did the majority of talking and negotiating on the phone and when we finally decided on the right vehicle everything was as discussed when we came in for the purchase. Absolutely will recommend Victor and John Roberts Toyota to everyone!

John Roberts Toyota. Did an amazing job receiving my car and selling me a SUV! Note :quick, professional, and gave me the bestInterest on the market ! All in about 1 hr.Definitely give them a 5 star rating.Thanks so much!👌

The service team is amazing! I always receive excellent service. I know I can trust them to perform exactly what needs to be done without pushing unnecessary repairs. In fact, they go above and beyond in making sure I get the best service for the best price! I wouldn’t go anywhere else!

We drove to Manchester from Murfreesboro to look at vehicles on Roberts’ Toyota lot because of a recommendation by a friend. As expressed by other dealerships, there is a shortage of new vehicles. I was greeted by Shane Throneberry and I told him I just wanted to look at what vehicles were on the lot. He was very gracious and allowed me to leisurely look over their stock. I found one and we took it for a test drive. Then it was time to get down to business. Shane guided us through the whole process and we were able to agree on terms. Once we completed that, we met with Harriet McBride and completed the paperwork. Both Shane and Harriet were knowledgeable and professional but also personable. It was a pleasure doing business with them. I will return to have my vehicle serviced there instead of at a local dealership.

Chris Elam was such a great salesman! He helped us get into our brand new Toyota Rav4. Thanks so much for putting up with our tons of questions. So glad we get to have you as our go to guy at this wonderful Toyota dealership!! Great customer service and such a great attitude and atmosphere!

Will Rigsby was a pleasure to work with on this purchase. He made everything quick and easy. I would recommend this dealership and salesperson to anyone who wants a honest and fair purchase experience!

Bought a new 4runner and couldnt be happier. This car is in short supply and the dealership was able to find one for me at a very reasonable price. Working with Will was great. We stayed in touch via text throughout the process. He responded quickly and was helpful. When it came time to pick up the vehicle, Will had it ready to go and made the transaction quick and easy.

Bought 3 cars here and have been getting my vehicles serviced here for years! Never had a bad experience! Service department has always been friendly and has done my service work on time and correctly. I would highly recommend John Roberts Toyota to anyone!!

Love these guys! It’s a family own and operated business so they weren’t down my throat as soon as I walked into the door like the other dealerships I had been too! It was my first time buying a brand new car and they made the process super easy! I came in and told them what I wanted and they found it for me! Definitely recommend using these guys!

We had to have extensive work done on my 2005 4Runner. Steve Cline did an amazing job communicating with us and making sure the work was done in our time frame. I was so excited because my car drove like a new one when they were done! AND we bought a new car at the same time! Caitlin, Chris and Jacob reminded us of how exciting and fun it is to buy a new car! Just like it was once upon a time. They made it all effortless. We are very happy that we drove from Brentwood to John Roberts for our service and purchase.

The salesman did great job keeping me informed about progress of getting the car transferred from another dealership and ready for pickup.The person doing the final paperwork kept singing with the music playing in the background which was annoying.Overall the experience was good.

The service department is always friendly and helpful. They found a real problem with my tires that could have lead to a blow out and put my spare on in place. They also stayed over and put a new battery in my car. They are always helpful and not pushy with sales.

Excellent customer service offered by Johnny McGriff. He is an outstanding sales rep who helped me to get my car without a single visit to their dealership. Kudos to Johnny. 😊

When I called to schedule my service, the person I spoke to was very friendly. It was my first time here and as soon as I pulled up the technician carried on a conversation until I was ready to be checked in. Quick, efficient process. Thank you!

Will and Jacob were easy and no pressure sales. Transaction went smooth and I drove off within an hour. Will be buying my wife a car from them soon.

The staff was friendly and the service was done in a timely manner!This is a good service department.

Very pleasant experience. I had a recall repair performed. The work was performed quickly. They checked it over and found two other issues. They only made me aware of them and did not try to pressure me into having those issues performed repaired there. Very professional. Over all it was a very good experience

The John Roberts team are all total pros and my latest experience could not have been easier. Every person I worked with was friendly and efficient. Have worked with them on multiple cars, both for business and family. Will definitely do so again. Highly recommend.

Every trip I make to John Roberts Toyota is well worth the drive. They treat us with respect and humility. This is the best car I’ve ever owned, and the John Roberts Auto Group provides the best experience I’ve ever enjoyed. We’ll definitely be back.

Great experience. Went in for 10000 mile service on my 2020 RAV4 and they found a nail in one of my tires. Although not a warranty item, they patched it for me with no charge. Great customer service

Chris my salesmen was very informative. Answered my numerous questions with ease. Showed me the Many functions. He even called me the next day to see if I had any questions. Great dealership would certainly recommend them. I felt like family! Truly enjoy my new Camry hybrid.Give them a try, they are worth it!

Very helpful with a few questions I had. Took time out to explain some things. Very courteous!

You guys were very great and I would recommend your company to all my friends and family you guys are awesome

Awesome place to buy a car they are like family bought 2 brand new car s there and will keep going back

Very friendly, reasonably priced, honest disclosures, and willingness to fix all issues on a used vehicle purchase. Dealership also gave a good buyback price on a trade-in. We worked with Shane to trade-in and buy our new vehicle - he was great & highly communicative!

Service was great. Staff was friendly and through. I was blown away with the price of the service. I would have like to known up front the cost of everything they were doing. Always ask!!

Highly recommend! Best car buying experience we have ever had.

Everything was completed satisfactorily. I actually screwed up the date of my appointment but the service department took care of me anyway. Thank you.

Jacob Morton was the individual I dealt with. This may be the best buying experience I’ve had yet. It is worth the drive out of Nashville to this dealership. Everything was straight forward, no surprises, super smooth transactions on both trade-in & purchase.

Thank you for the regular maintenance you performed on my 18 Camry. Very satisfied

John Roberts Toyota was a life saver for us. We were wanting the New Toyota Sienna and we live in Murfreesboro so we went to the Toyota of Murfreesboro and they found us a Sienna that we wanted. A week before it was supposed to be delivered we got a call from Toyota Murfreesboro and they told us they weren’t going to be receiving the van as their dealer trade fell through even though we put a deposit on that van. (While we waited on this particular van we were told a specific date it was coming in so we went ahead and sold the vehicle were getting rid of) having 4 foster kids and never knowing when we may get a call for at least one more the Honda Civic I was borrowing was not ideal or equipped for our lifestyle for an extended time. I called around to all of the Toyota’s in our area. This is when I met Victor at John roberts toyota. He told me he could get me the exact one I wanted and not only did he find me one the vehicle was delivered 3 weeks early. We got all the numbers and information completed a day before I was able to pick up the van and it took us less than an hour to leave with our brand new minivan once we arrived. We will refer all of our family and friends to John Roberts toyota and will continue to do as much business as possible with them.

I recently purchased a 2021 Highlander from John Roberts Toyota. The process from start to finish was seamless. There was no high pressure sales pitch but instead a much easier and pleasurable experience in purchasing my vehicle. I will most definitely choose them again.

We rented a Sienna hybrid from JRT. The van was awesome and got near 35mpg for our trip. Dealing with Travis was easy and he was very accommodating. We will definitely be renting from JRT and Travis again in the future.

They were all really nice and friendly. They all know what they are doing very impressive.

Great buying experience. They very responsive to all my detailed questions and got the sale done quickly. They even got the truck delivered same day over an hour away

Bought a used Tundra and took it up here to have them look it over. Good friendly service and reasonable rate

I went in to get my car sorted that was under warranty. They were extremely polite and did an excellent job.

Five stars for Dylan Summitt in the Parts Department at John Roberts Toyota. The key attached to the fob for my 2007 Camry broke off in the ignition. I wanted to replace the key on the fob. The cost was going to be $360+ :(. Dylan put the internal guts from the broken key into another fob I had. That fob had quit working years ago but the key was fine. Now I had ONE key to my car.THEN...Dylan knew I was most unhappy about paying so much money to purchase a spare key, which I consider to be a necessity. Dylan spent time considering different options and diligently became resourceful!!!!! He asked another gentleman if he would make a key that worked both to open the door and also to start the engine, which was my goal in the first place. This spare key has no fob but who cares??? It works fine as a spare key. I previously had a spare key that would open the door but would not start the car. Purchasing another one of those keys was unacceptable.John Roberts Toyota should reward or commend Dylan Summit for giving me OUTSTANDING customer service!!!! I spent $109 for the spare key rather than $360+ and ended the day as a highly satisfied customer!

Needed a couple keys I had already cut programmed for my 2008 toyota tacoma. They warned me that ln the past customer keys wouldnt programmed. That Id still be required to pay for their attempt. They did program successfully. And cost was less then I expected for up to 5 keys. Pretty awesome service department. State of the art alignment services.

Got a great deal, and a hassle free experience! Would but from again!

We just purchased a beautiful Toyota Highlander at this dealership! They were easy to work with and didn’t pressure us at all. We worked with Will Rigsby and highly recommend asking for him. He was very knowledgeable and could answer all of our questions. He made the experience fun and didn’t mind that it took us four visits to make up our minds! We love our new Highlander and will be recommending the John Roberts Toyota Dealership and Will Rigsby to our family and friends.

Simply awesome people from the sales staff, parts department, and the service department. I could not be more happy I purchased my truck from the fine people at Roberts Toyota.

Very well received by the two guys working the check in. All went well.

I chose a Toyota because theyre quality vehicles. My previous car was a Toyota, and it was and still is a good car. I knew I wanted another Camry, and circumstances made it possible for me to buy a new one. I had never bought a new car before, and John Roberts Toyota Made it a simple, easy experience. The salespeople were friendly, polite, and well informed. I never at any time felt pushed into a sale. They answered all my questions and concerns, and gave me time and space to make my own decision. I have the car of my choice.

I purchased the new Venza. I love it. I live in Atlanta and purchased over the phone. Jacob Morton was my sales rep. I dont know how he could have made it any easier for me. He was responsive and fair. He did everything he said he would.

I was at the dealership for a recall issue. I had an appointment. When I got there (20 minutes early), I was expected. The service writer had all the information. He told me it would take a little over 2 hours. They took my vehicle into the shop within about 10 minutes. There is a window in the waiting area that looks directly into the shop. My vehicle was pulled into a lift stall and sat there for an hour. Then, someone came and lifted it into the air, looked at something under the rear end and walked away. He didn’t come back for nearly 30 minutes. Someone started working on it and the entire job took less than an hour.While I was done and out in less than 3 hours and I was told that it should take a little over 2 hours, the actual work only took about 45 minutes.

Ben Blessing was excellent to work with throughout the entire experience. Anthony Mcneese made the financial and paperwork part a breeze. Highly recommend.

The easiest process I’ve ever had buying a vehicle! They listened to what I wanted. They did not try to rip me off. Hands down the best! I’ll never buy a car from anywhere else again.

The wonderful technicians finally fixed the hands free device problems! After almost 2 years! Thanks!

Every time I have to bring my Camry or 4Runner in, Im met with smiles and a friendly, Hello, how can we help you today? Ive met with Steve Cline three times now and hes my favorite person there. Hes super knowledgeable and extremely helpful. If you have a Toyota, Nissan, Lexus, or any other Toyota sister-made vehicle, I highly recommend taking it in to this location.

Great experience working with Johnny. This was our second car purchase with this dealership and Johnny was very helpful in letting us test drive a few vehicles to help with what options we liked. Purchase process was also very smooth working with Mark. Appreciate the hometown dealership feel with helping us decide which vehicle to purchase

Was very unhappy with the service bay staff. I’d like to speak with someone about my second bad experience at this dealer. Next time I’d prefer to drive additional 30 min to not have to deal with this location. U fortunately options are limited in Manchester.

Will was excellent, thanks for your help with helping my son chose his first car!!

Very convenient to make an appt. Very friendly staff! Mike was very helpful.

Just purchased our 2nd vehicle from Will over at John Roberts Toyota! Will is the absolute best to work with and treats you like a family member throughout the entire process. He also makes you laugh a lot!! Thank you Will and EVERYONE (the sweet man in the finance depart who I lost his card and forgot his name but he is so friendly and personable) at the dealership who has been so welcoming and trusting to work with!!

Bought a new Tacoma and was happy with the entire process. Benjamin helped me out with my new truck and the trade in of my old one. Would highly recommend John Roberts Toyota.

As always, great service! Wonderful to have this caliber of dealership local.

I was having trouble with my car. It was shaking when I went over 60 mph. I pulled over at an exit in TN ( I’m from IL) & googled Toyota dealerships. John Roberts Toyota said they could take my car in to determine what was wrong. They diagnosed my problem very quickly, had the part, & had me on my way in 3 hours. They were fantastic! Mike, especially, made me feel like they would take hood care of me & my car. Thanks, John Roberts Toyota!

I will not give even one star.I took my car over there to service and RecallService guy say they have time to do Recall but they don’t have time to do Oil Change.When ever I go to Toyota service they have some issues is just bcz they have do Free under warranty or company service

My son had his car serviced here. The staff were awesome! Very knowledgeable staff and reasonably priced.

I went in with my husband while he was purchasing a new vehicle and had no intentions of buying a new car myself. Our salesperson Anabelle was very convincing and so helpful that we ended up leaving with 2 new cars. She was friendly and knowledgeable about the cars and took extra time to make sure we got exactly what we wanted at an unbeatable deal!

Need a more disciplined head mechanic. They didn’t do anything I asked them too at the start because someone put it down as a 25k mileage check. Also I just detailed my truck and every mechanic is leaning on my truck and climbing inside the cab with greasy hands (no gloves on). No seat cover or anything.I’m debating on just doing everything myself from now on. I just wanted everything done my Toyota but if that’s how they do work then I won’t be coming back.

I spent roughly 3 months looking for the 4Runner I wanted with color and options. I spoke with many dealers and in the end I chose John Roberts Toyota. Local dealers here had opportunities to sell me vehicle on their lots however their customer service was not customer oriented. I reached out to John Roberts because they had a vehicle that me my needs. The salesman,Victor and other managers stayed committed to me when this vehicle became unavailable. They went out of their way finding other vehicle that was similar and even matched the original quote on first vehicle even though MSRP was actually higher. After agreement was made the delivered same day even though I was 220 miles south of them. Highly recommend and wish them the best

Great service! We kept them there late, but they didnt mind. Ben and the finance manager took the time to listen to all of our concerns and questions! We eventually drove away with the car of my dreams!

Fantastic sales department! Chris was quick to answer my questions and help me find the car I was looking for while also helping me get a reasonable price on my trade-in! Will definitely be back for my next vehicle!

First, let me start by saying how exceptional Annabelle is. She is the epitome of what true customer service means. Her kindness and honesty may be what continues to bring my money to this dealership. When I find a place that I feel is trustworthy and worth my money, I tend to stick with them. Though this is my first visit here, I am inclined to come back for a second. Weve been stationed in California for the last few years, but I purchased my 4Runner in NC. I had an incredible dealership in NC that did all of my service and kit work that I wanted to my 4Runner. Living in CA, I had great service as well but when moving back to TN, I was skeptical about some of the dealerships in the area. Comparing the reviews from John Roberts to the Toyota in Murfreesboro, I decided to get my service done here. Im so glad I did. I drove about 2,000 miles from CA to TN last week and my service light came on. No one at this dealership tried to upsell me or scam me into any additional services other than a tire rotation. Im about to renew my KO2 tires and will more likely order from Tire Rack and have them shipped here.

I worked with William Rigsby and he did an outstanding job. He communicated timely via email and text, sending vehicle information and to set up an appointment. Negotiations were quick, easy and fair. I purchased the car and couldn’t be happier.

The service manager, Steve is incredibly professional, personable and upfront about everything that needs to happen to take care Of your vehicle!The gentleman who waited on me about touch up paint went into detail on appropriate way use that product. Usually you just get the bottle and walk out. He gave me specific insight. Great people!

We had a great experience here! Will Rigsby was easy to deal with during the process. He allowed my family to look at the vehicle and then process the sale. In and out same day! We will be using this dealership to buy used and new in the future.

Took my truck in on an over booked Holiday, diagnosed, ordered part, and was repaired between Good Friday and Noon on Monday. My first contact with them was closing time on previous Thursday. Thats service to a stranger visiting.

This is the third new Toyota I have purchased from John Roberts Toyota. Each time the experience has been amazing.Shane Throneberry helped us each time, and he has been a pleasure to work with. Very professional! We trust him implicitly because we know he has our best interest at heart.I have and will continue to recommend John Robert’s Toyota to all my friends and family. Thank you John Robert’s Toyota for enriching our life with safe vehicles. See you soon.

Loved the friendly, helpful staff & service department!! I always feel like I can trust in their advice or information! Thanks to all of you!!

I got an oil change and a tire patched. They did a good job. They forgot the tire patch after I mentioned it in my call and when I arrived but when I was checking out we found they did not patch it and they took it back in and fixed it. But that was a minor mistake and they got it fixed.Their synthetic oil change and tire patch cost less than just an oil change in Murfreesboro.

Between Travis, Mike, and Bob, we had such an amazing experience! When our car broke down on the side of the interstate near the dealership Toyota was the only one that probably helped us out by getting a tow and fixing our car and getting us on the way in just a couple hours for a reasonable price as well. Amazing service and appreciate these people so much!

The salesman and John were very helpful and friendly. I love my minivan. And I love that they took care of the license plate and warranty.

Rick Fuelner is the main reason I keep returning to John Roberts Toyota. He has complete and professional knowledge of all products and is competitively priced without all of the normal BS of auto dealer. The entire experience was quick, professional and painless without typical car sales pressures. Highly recommend this dealership. I am not an easy customer and they have earned my business on at least four car purchases!

Made the virtual buying experience comfortable and easy. Would recommend these guys to anyone. The auto arrived timely and as described.

Chris Elam at John Roberts Toyota helped me find the perfect car! He was so helpful and I never once felt pressured about anything. Everyone was extremely helpful, explained everything, and made the whole buying process easy and stress free. I will definitely return for any future car purchases I make!

Im not one to leave reviews, and actually this is the very first I have ever felt the need to write.The only reason I am giving 2 stars is because of the two salesmen I have dealt with in the past 3 years, Benjamin and Jacob. They were great, and I have zero complaints about them!!!However, after only a few months of owning my 2020 Highlander Limited, a hole was ripped in the perforated leather. After multiple calls to Toyota and pictures sent, they assured me this was a quality of material issue and with my car being less than a year old, they would fix under bumper to bumper warranty. Well according to Travis, which I had an appointment with after working into my schedule of being a nurse, yet never even saw... he stated that it was not covered under warranty and laughed when I said that was what Toyota told me from my explanation and photos. He was extremely rude and made me feel like I was completely wrong after receiving so many back and forth answers. You would think after me being such a loyal customer and purchasing TWO brand new highlanders within 3 years, they would be more willing to help me out rather than say oh sorry, if you want this fixed you owe us $1300 on top of the $50,000+ vehicle you just purchased from us. Thankfully I found a local business that is replacing my seat cover for FAR less. Seeing as I normally replace my vehicle every 2 to 3 years for the latest, I will never allow this dealership to receive another penny from me! Terrible customer service and not willing to help out their (former) loyal customers!