I have never gotten ice from this particular machine my experience is from the machine in mcminnville TN which looks like they are removing I just need to say this yall are taking the best tasting ice in Warren county out I get 3 to 4 bags of ice from that machine a week I eat this ice and only this ice please dont take my ice machine away its almost set me into a panicked attack and its not good I have seen many people get ice from this machine but its upset me so badly that I had to leave a post somewhere