When will power come back.

Horrible experience, was helped by a lady and the box i picked up for my new service that unpaid for is missing the most important cable to set it up . Employees should check box to make sure all cables are present. Modem was dirty as well . i am just gonna go to walmart because this is too far from my location.

Nice service and nice people! While I totally hate Comcast but this store gave me the best customer service when I was there. They deserve five stars.

First person told us they cant help us. Talked to a manager, and was completely taken care of. If you want help, DONT talk to the black girl!

Great help got a new remote everything fantastic.

The employees were extremely helpful!

Very helpful, the people at this store are the best. I cant thank them enough.

Very helpful and good service

Poor, to simply return equipment takes too long as every other Affinity transaction takes 30-50 mins!

Called to ask about a scam call from Xfinity person I spoke with had a difficult time understanding my question tried selling me a promotion package never answered my question

Truly the speed in which you handle your customers and business . The lack of. SpeedIt’s like these employees are finance Managers at a auto Dealership! It’s all about the saleDon’t get me wrong there polite but I don’t need anyone going into details. I set up order need to pick up router and box - that’s it !Move your business along go after the Apple store model !

Nice, clean store and the service was fast for a return.

Busy but no issues, got what I needed to done

It was suspect @ best...their CSRs need to start to be a little more friendly.

I have one ear & CANT wear a face mask, so I wear a face shield thats every bit as good. Even after I explained my disability, I was turned away like some freak from another century!!!!!!How these people can get away with this is beyond me, this is 2021, NOT 1621!!!!!!!!1

Long line but other than that great service

Attempted to get information about signing up for Xfinity services on multiple occasions at this location. After two unsuccessful visits due to not having an appointment or being told that they couldn’t get to us before closing we made an appointment and showed up for the appointment. We were then told that only one person could be in the store at a time shock to the sales person due to Covid. The sales associate then told me to “sit in the car” and wait for my husband assuming that he was the decision-maker in the process. Nowhere on our appointment Confirmation or appointment scheduler did it say that only one person would be allowed. Since the Associate was so rude we decided to forgo cable completely and use Hulu live .

Wouldnt use comcast if Verizon was an option. Absolute absurdity trying to get internet after moving & was told its going to be days until a tech can get out. Beyond disappointed and recommend everyone fight to get Verizon accessible.

Very good

Needed help on my cell phone. Went to the guy who looked the cell phone over. But as he was doing so. Was trying to push for a new cell.

Needed new router, not only did we get updated one, but employee went through our entire cable contract and managed to get us more channels with faster speed and for 50$ less power month:)

Quick, friendly and helpful customer service with closing my account down.

Very nice store the people are both nice and helpful

Nice staff.

Lousy customer service.

Give you products that are already refurbished and dont work properly. All the hardware ive ever received was cheap junk

Went for a modem-handed us a cable box. Got home and had to go back for what we went there for in the first place! Watch what they hand you.

Excellent service. Quick & thorough!!

Customer service was good

Most of the Serv. Rep. are awful. Agents on the phone are most of the time LOST - extremely expensive comapny. My bill went up from $82- to $125.- and because I cancel the bundle of cable/internet they raised my bill quite high.

Very very helpful.

High prices,rude people.I will never deal with Comcast again.Get a good antenna and get the local channels instead.

I was greeted immediately and helped before I even had a chance to sit down (2:00 on Thursday). The customer service rep understood what I wanted and patiently explained the set up of my new equipment. She answered all my questions and I was out the door within ten minutes of entering. Awesome!

Brought my Mom here to update cable equipment for her TV... the staff @ this Xfinity store r great. They guided us through the process in no time. Thank you!

Great customer service. Sean G was very helpful and efficient. Thanks again!

Made the mistake of showing-up on a day near the end of month to simply drop-off a modem; a very basic transaction, right?. Was told I had a 15 minute wait, but after 10 minute only 1 of the 10 people ahead of me had been serviced. Nice people, but Comcasts customer experience and pricing suck - cant wait to cut the cord !! Comcast better have a plan B for all of us that will eventually walk/run away........

Went in today, very pleasant and helpful staff!

Its a brick and mortar Comcast...they are there for one reason. Provide you a sub par experience with industry leading high prices. Cant wait to the days of 5G!

Lisa was great!We walked in, she greeted us with a smile right away! She helped us with the situation quickly. She was pleasant, personable and was by far the best customer service rep Ive dealt with through Xfinity.

Great service

Good service

The store is very nice. It is my opinion, the staff didnt really have the answers to my questions. also seemed a little disorganized.

At this branch and not enough staff. Spoke to call center told them I would bring there broken box to them. Cannot just trade out. Have to sit here. They need a better system .Next time will have them come to house

Fast and easy. The guy at the front office was really pleasant and welcoming.

The Xfinity store is the local Comcast store for the area its full of Internet geek type people they know their stuff. When you have an issue with your system they have an answer to fix it. Good people very helpful.

Fredrick was so helpful over the phone !! Got a technician to come out and help me the next day :)

Quick and easy. Started services promptly, took home the in home installation kit and had it up and running in less than 30 minutes. Very helpful customer service

Helpful 😁

The rep made such a mess of my account transfer that I had to spend an hour on the phone and visit the store again to fix it. So frustrating. Also, the fact that there is no bathroom when they keep you waiting for an hour is wild.

It was nice, took back some equipment, boxes.

They gave me a bad splitter for a self install. When it wouldn’t work they said the only way they could send the tech was to bill $59.99 but don’t worry sir it will be adjusted before you bill comes out. I went back with my May bill, so sorry let me fix it, same in June and now in July the guy starts telling me the same thing and when I get upset he tells me to calm down or he won’t help me!!!He promised me the adjustment in a week and I promised him I will be disconnecting the service and scream until the ETF is waived. I will use an antenna and cell if I have to. If I wasn’t paying this I would be charged a late fee and shut off for not paying.

Went today to pick up equipment. The associate was good at first then completely unprofessional, almost combative. I’ve worked for years in the customer service industry and would never speak to a client as he did. I’ve ended up canceling my services and have gone with another provider Comcast can thank their representative for that loss of business.

Always are able to accomplish what I need.

Considering the amount of money I pay per month for services, you keep cutting SPORTS CHANNELS !! When new ones come along you never provide them. Specifically in the past, LONGHORN NETWORK ! NOW YOUVE REALLY DONE IT !!! THE ACC NETWORK REALLY, REALLY !!! THE ONLY MAJOR FBS NETWORK WITH A LOCAL SCHOOL (BOSTON COLLEGE) !!! HOW COULD YOU NOT CARRY !!! SHOULD GET FIXED VERY SOON, OR SOMEONE MAY BE JUMPING PROVIDERS.......

Get Hulu or Netflix its definitely not worth what they charge

Excellent service people are fantastic love the service but hate the price heights

I love Xfinity store by Comcast in Mansfield they have late hours this store is huge the staff is amazing nice and helpful I dont ever have to wait and if I do wait they have a TV that I can watch or and iPad that I can play on this is the best Comcast Xfinity store Ive ever been to I always go there to pay my bill they are clean polite respectful extremely comfortable atmosphere I couldnt be any happier I will not go anywhere else except for this one store to pay my cable bill.

Dont get me wrong, Im one of those rare people who thinks xfinity services (cable, phone, internet, security) are great. My problem is this place.Its super clean and they are seemingly organized.... But... maybe this was just my experience....I had to return a cable box (had upgraded to the x1 box). The transaction took less than 2 minutes, but for some reason I was made to wait more than 30 minutes while they dealt with other customers. Frustrating and a waste of time.

These guys are great at Xfinity Center I love them at the Xfinity store theyre the best they put you away exactly what you need and then try to save you money at the same time keep it up guys

The manager’s is so rude & unprofessionally,he didn’t let my service dog go inside with me, he said didn’t care was a service dog but he will not let him be inside

Great team with a very clean store.

So fast and orderly

Awful experience, I told my name at the welcome desk. The guy didnt get it. Then I show my ID. He insisted his pronounce of my name is the correct way. Ok. Anyway. Then after 20 min, I realized he didnt put my name in the waiting list. Make sure your name is in the list when the guy said he put you in. Considering it takes them half hour to process one person.That could save your time.

The workers are very nice and helpful but xfinity as a company is ok just wish we didnt have to have only this company

I was helped within 10 minutes of my arrival and the service was quick and painless.

Went to the store for help with the xfi app. They told me to call. I was standing in front of them in the store and they want me to call?

Everyone was so helpful and informational,kind and helpful.

Fast service. Its a cable TV store. Not much else to provide.

Big Thanks to Megan at Mansfield store, for taking care of our situation after making 3 trips to the Xfinity store in 2 days. Frustration levels through the roof. Megan stepped in made it all good.Thank you Megan from Laura and David!!

Customer service is amazing. I want to stop and buy these guys lunch.

The staff here doesn’t know the products and overcharged me for internet service. I compared the price I was charged with a friend and then called customer service and got the lower price. Avoid if you can.

Theyre very quick and can do a heck of a lot more for you than the call center people can

The most pleasant, quickest, and easiest trip ive ever had into an xfinity store. In and out in less than 5 minutes.

Waited 30+ mins just to return a piece of equipment I shouldnt have been required to rent in the first place.

Waited an hour to restore service at this location. Also no restroom available for that long of a wait

Great place very nice inside the store but there to high in prices ridiculous

Great service. Friendly

Swapped out a TV box. I was in and out in a flash.

Unfriendly and rude. I returned my equipment and then had to go wait 15 min for the receipt.

Nice employees. Easy in and out.

Friendly people. Good service.

Very helpful. Nice staff.

30 minutes wait to return a cable box. These people dont care about people just numbers.

I made the mistake of coming here near the end of the month and the wait was horrible. I guess people were paying their bills or something? Forcing customers to jump through hoops is the new normal. It was awful, but probably so are the competition. Once any of these guys have you in a contract, you are basically dead to the customer service people.

Went to the store because I was going to change my service provider to Xfinity. Was told they werent activating any phones today. No explanation why or when they would be. Very poor service for a potential customer. Is making me rethink my decision to switch to Xfinity.

Nice people here, despite how much is despise Xfinity the people here were nice.

Fast service...was in and out in just a few minutes.

Fast and efferent. No problems

Very friendly

3/31/18 1:30pmEXCEPTIONAL SERVICE

Meh I think cable is overpriced

Service very poor wait too long while staff just standing around

Arrogant and pompous as usual, as I enter the greeter warned me that there was a 45 minute wait and I responded, the wait is longer on the phone. Unfortunately for the consumer there are not too many choices! !!

They keep moving!

I hate this company And they will take every penny from your pocket as long as they are allowed to I hate this company I hope they Belly Up it is a legal Mafia These people are Crooks and they will take every penny from you. did I say I hate this company because this company sucks terrible terrible terrible terrible Monopoly Who legalized Mafia

Easy to find location, good staff

Good customer service

Never know what kind of personel youll get

Person was rude and company has changed rules after 2 years basically trying to force your capitulation.

A phone company and the phone system to reach you is broken!!