I was fully convinced I needed a new battery, and was prepared to drop a decent amount of money on one. Thanks to Advanced Autos honesty I did not have to. Battery was just drained a bit,all fine now. Thank you for being one of the few honest companies around.
Great team that works there! Knowledgeable and friendly!
Helpful to find the right part (battery) but doesn’t install despite the banners all over the front of the store
Good product people are nice and generally knowledgeable usually have what I come in for
Sign up for perks. Great rewards program. Knowledgeable staff.
Very helpful, had everything I needed !
Very helpful. Knowledgeable about parts and vehicles. Good prices too
My goto place.
Excellent service and a friendly atmosphere. Will definately go there again.
They need more people working.it a waiting line.best bet call ahead
Great staffs, easy to communicate and very effective fixing my VW. I had to make several calls for checking Gold battery warranty and Joe and others gave me follow up calls with updates so that I was able to upgrade my battery to AGM quickly and save trips to the shop for testing/recharging the battery. I used their website for the customer service via a chat, but making a call to this shop is way better to get my problem resolved, no waiting phone line and they remember what my problem was, no need to explain again and again. My experience is outstanding.
Visited here two times, different set of staff both times and friendly/willing to help. First time was to buy an air filter which unfortunately they didnt carry. Second time was to buy a ratchet set to unscrew the cover to the filter (Phillips head almost stripped it). They came out to my car to make sure I knew the right size to get and helped save me money by finding the cheapest combination to buy. Worked out perfectly and this woman just did her first air filter change, saving $75 from what the dealer wanted to charge.
Wow! Theyre really impressed by my visit to this Advance Auto Parts store. Both Frank and Joe were an absolute pleasure to deal with. Extremely professional and courteous. I will come back and recommend all of my friends to visit this location. Thank you Frank and Joe
Most AAP Ive visited have a ton of people in line, with one person working there who is miserable. You can never get help and it takes forever to get anything.Not this place. As soon as I walked in, someone helped me immediately. I was picking up an online order, but realized I had ordered one of the parts in the wrong size. The employee helped me find the correct part, and verified it was the correct part with one of the other employees. They also let me borrow their push cart, since one of my parts was bulky and very heavy.Prices are higher than other places, but theres almost always a 20-25% coupon available so make sure you check online first.
Not a bad store just would like to see a little more friendly people there. There was one employee ( didn’t see his name but had a beard :) ) he was very pleasant and willing to help. The others did it because they had to. Other than that, normal shopping day.
Consistently bad service and management in corporate is corrupt. They would get better employees if they paid more. This company should go bankrupt
Ive bought parts for different cars over half a dozen times and have never had a problem. Im a car guy who knows basically what I want when I arrive, they pull up the parts list and let me know what choices they have in stock. I make my choice and Im quickly out the door. If you know what your looking for its a good place to grab n go n get to working.
Great store with all the parts you need and a friendly helpful staff.
I was in this store this past weekend and have to say I was very pleased with my service. Bought some defective wiper blades and they were exchanged no problem. Thank you for taking care of your customers no matter what the situation.
Sadly they ran out of the Castro 0W-40 at my time of need. They then recommended mobi 1 0W-40. My car is still running so I guess mixing brands is fine as long as the weight remain the same.
THE STAFF IS VERY HELPFUL.I RECOMMEND TO EVERYONE.
Great staff for get his name but he offered to help change the headlights with me
Love it. Everything in one place
Did not have all that I needed still satisfied.
Excellent customer service! Was only getting wipers and some fluids but they staff was attentive and helpful. I will definitely go back to this store!
Great auto parts store good pricing wide selection of products.
0 stars. Called asking to see if they carried the keys or pins to take out a stereo head unit out of my car. I gave them my car information and everything. Both employees were lost for words and had no idea what I was talking about. Changing out the head unit is one of the most common upgrades in cars. They put me on hold for a few minutes and then hung up on me. They have always been great in the store the few times I have been there, but I havent been there in months now. This call today makes me not want to shop there anymore.
Great employees, great price, amazing return policy and loaner tools.
Very helpful staff n im glad bcuz its so close to home
Excellent customer service
The worst customer service I have ever seen. Ordered a battery for pick up and install. There were two staff who seemed busy on their phones and had zero customer support. Extemely abusive, rude and kept talking in their language. when I requested for help, the lady told this other guy (Christian) not to talk and started taking pictures. The guy even had the audacity to tell me that as a man you should install battery yourself!! I have told all my friends, neighbors and relatives never to go that store ever again. Finally went to Pepboys and bought/installed it in 20 minutes. Even after requesting they have not cancelled my order. I will be talking to my CC company and lodging a complaint against them. If there was a -5 * they would get it.
Recently bought a pair of ZXE bulbs. There where attached, including mine, to many bulbs a pack of bulb grease. Now its no big deal but when some thing is attched, one would consider it part-of. NOT THE CASE. A little deceiving. Extra cost for the grease.
Nice people who know what they are doing. Have lots of parts in stock.
Excellent location, very friendly staff!
Helpful, fast and cheap!
Very helpful employees. Good selection, decent prices.
Employees help you with questions, and know what you are talking about.
Never go there again. Over priced rip-off.
Service was good
Got me what the dealer couldnt
Very helpful. They installed my battery for free!!!!!
I stopped in for a new pair of windshield wipers for my car. When I went back out to the parking lot and tried to install them I was having trouble getting them on. Without even asking, one of the guys from the store came out and put them on for me. The temperature outside was 18 degrees. Not that is what I call GREAT service.
Excellent Advance store!
Very helpfull
Bought the parts that needed. Experience service
Its great.
I dont like it
Always very helpful!
Staff is very helpful
Way to expensive
Very high prices
Customer service, close at hand. 👌
Create
Super attention
Good