user
Public Storage
5150 W Copans Rd, Margate, FL 33063, United States
Appearance
Public Storage
Comments
La
Review №1

Best prices Wonderful customer service!! Very Professional!! The store manager Curtisha was very nice everything was great :)

Ed
Review №2

Great staff and service. Well priced too,Curtisha was Also a great help!

Cr
Review №3

Sholanda really did a great job today in helping me to get a parking space for my vehicle. She was very friendly and polite and I would recommend my friends to come to this public storage.

La
Review №4

Curtisha was great love stroing here

Ve
Review №5

Miss Sholanda, of Margate Public Storage, provided the best top-tier professional service experience!!! :) She went to great lengths to satisfy my customer service needs 🙂

Ma
Review №6

Brittany was the best she was so understanding helped with our storage needs. Even tho we didn’t rent at her location she was able to find a space within our price range and helped us rent unit online and showed us how to access app. Curtisha her co worker was also help full in the transition...They both have excellent customer service and knowledge about the business...

Wi
Review №7

Amelia and Brittany were amazing and helpful is getting me the correct storage unit I needed will highly recommend.

Ja
Review №8

The customer service that I experienced with Curtisha is unmatched. I am so happy that I chose this location.

Lu
Review №9

Brittany was amazing!! I came in to make a payment and she went above and beyond in helping me download the app and getting it working. Her customer service skills are beyond amazing, i love walking in and seeing a smiling face to greet me at the door

ya
Review №10

I have had this storage unit for 6 months, I started paying $162 in January and such a short period of time my monthly rate was raised to $232. Other storage companies do not rip off people this way. I would recommend any other company.

Ji
Review №11

It’s nice when employees make you feel like you are more than just “another customer”. I felt so welcomed and made this process easier for me. Had to find a unit last minute since I’m moving next week. I will definitely be recommending Public Storage to my friends. Thank you, Curtisha, for being so friendly. Wish more places were like this.

Mo
Review №12

Curtisha is the best property manager I’ve ran across in years .... trust me she really care about her customer and willing to go over and beyond . I recommend this company to almost everybody

J
Review №13

Awesome experience with Curtisha, very informative and pleasant!! I will definitely recommend my friends and family to this location.

Fr
Review №14

Great place for a storage, Curtisha was very helpful customer service was GREAT!!

do
Review №15

CurtishaThank you for all help you are an asset the this storage company. And a pleasure to deal with n extremely helpful

ta
Review №16

Good customer service I would recommend to friends for family in need of storage

De
Review №17

The best service I’ve ever received hands down, curtisha is the absolute best! She is a great representation of public storage.

Ga
Review №18

I have been a resident of this place for almost a year, I’ve had to stop at the office 5 times in total. And 4 of those times I have been unable to get into the office DURING BUSINESS HOURS. None the less 3 of those 4 times there was a sign that the “manager” was on break, and they would return at X:XX time.. Well all 3 times it was at least 15 minutes passed. DO NOT EVER STAY HERE. Period. They disappear for hours on end.

J
Review №19

Curtisha is great 👍 very nice she help my mom find me a nice size that will fit all my needs at a great price 👍 recommend anymore to store here they treat you like family

La
Review №20

I never used a storage unit before so I had a lot of questions. Curtisha was very nice and patient with me. Made me feel a lot better after we got off the phone. Customer service is 10/10

an
Review №21

I thought customer service was dead. Brittany did an amazing job helping me through the process. Even going as far to help me set up the app and all. Best customer service experience in a long long time!!!

Ma
Review №22

Curtisha was very helpful and took the time to answer all my questions.

Ve
Review №23

Curtisha is very nice and I’m very happy to store here I have never had this experience this Is very awesome I’ve told my friends any family about this company love it

ch
Review №24

Curtisha was great with her service very nice

Av
Review №25

I’ve been to many public storages but this one is different because the young lady tisha or something like that actually cares and has great customer service. I’ll always use you.

Ll
Review №26

I have been a customer here for a while and would like to point out a drastic difference in customer service from the new staff, Brittany and Curtisha. They were very professional and helpful. The property is also very clean and well kept. A+ service from A+ staff.

Ph
Review №27

Brittany was amazing! She was so helpful and professional. She had answers to every question and I left there completely satisfied.

Za
Review №28

Curtisha was very nice and professional I will recommend anyone to rent here Ive had the best experience thaink you curtisha

jo
Review №29

Curtisha and Brittany customer service skills are beyond amazing came in to find a storage ended up speaking to ladies in office not only did they talk me into a storage but also a job . Best sales people ever came across would highly recommend

Er
Review №30

Curtisha and jaida was very helpful they help me with my storage needs plus the app that i was having trouble with, great customer service

Da
Review №31

I love doing business here. Everyone is so professional and willing to resolve any issues, and trust me, that’s hard to find .

Br
Review №32

Awesome place, Curtisha was very helpful .

Ch
Review №33

One of the best moving experience I have had, the Ladies Curtisha and Brittney were so helpful and professional. Their pleasant demeanor and thoroughness made the process very smooth and stress-free. Thank you Ladies😊💆🏾‍♀️🙏🏾

la
Review №34

Very professional experience from staff like Curtisha, keep up the good work.

Ru
Review №35

Every public storage ive been to, the workers are always so nasty and rude! I visited this location to ask a question and the worker curtisha and brittany were so respectful I ended up moving my stuff from my old storage to this one!! Good business!!

Ar
Review №36

Curtisha was great she helped me find my storage with no problem also very clean property

Ov
Review №37

Curtísha has great customer service she help me with all my needs

Ke
Review №38

We really liked the office staff (Jackie & Maria) who were always so courteous and efficient!

no
Review №39

Brittany and Curtisha were very helpful made my transfer very easy also proptery has impoved a lot will recommend location

Na
Review №40

Curtisha was very nice very good customer service

Ca
Review №41

Staff is very Professional Patient and Respectful

Ma
Review №42

Curtisha was very helpful and concerned Of my belongings when I rented there, she was very nice and generous ... I came at the very last minute to Rent my unit she was very help full and didn’t even Frustrated she help me out a lot and saved my day :) this facility is also very clean &I love it here

Th
Review №43

Great facility! Curtisha was really helpful and very sweet and helped me and my dad find a good space for his vehicle.

Do
Review №44

Its OK not being able to put my motorcycle away after 9pm is kinda dumb with gate codes. It kinda makes me feel like a 16 year old driving my moms car with a curfew

Tr
Review №45

I want to appreciate Kris for helping me out lower my monthly bills thank you

Di
Review №46

Curtisha Customer service is GREAT 💯 She Is Very detailed & quick with her service. I will be back as a returning customer.

sk
Review №47

The entire crew was very helpful and great to work with. The facility was clean and it felt very safe.

Jo
Review №48

A young lady named Quiana assisted me. She was very polite, professional and helpful. I was actually in a rush and she was able to complete my contract quickly yet thoroughly. Overall great customer service!!!

As
Review №49

I went today to rent unit 265 and the lady at the front desk was very helpful, and patient. I didnt have to wait long and was able to get the perfect unit in a reasonable time. Thank you!!

Mr
Review №50

Curtisha service was great i had an great experience love it here

al
Review №51

Clean and secure, I had a storage there for 6 years and nothing ever have.

Mi
Review №52

Curtisha very nice and professional I like the customer service the hospitality

Du
Review №53

Curtisha was very nice and helpful

Te
Review №54

Would recommend anybody to rent here . Clean facility

Ge
Review №55

The unit I was assigned to had one of the metal walls caved so I brought it up to the sales person before signing up. I was previously told that I could swap out to a different unit for the same price but the sales person could not care less care or wanted to help me.

Pr
Review №56

Brittany was amazing and very helpful

Mo
Review №57

Brittany, was exceptional. She knows her stuff!

St
Review №58

Great customer service here .

ma
Review №59

Great customer service. The representative Emerline was very patient with me in helping me decide what unit would best fit my needs. I am confident in my decision to pick this location as my storage facility.

Ch
Review №60

I had the pleasure of being assisted by Quiana and she was very helpful and patient. She was able to help me out in a timely manner and that was greatly appreciated!

Aj
Review №61

Shanell was awesome! She helped me with everything i needed and every question i had . Definitely would recommend this property.

An
Review №62

I made the wrong reservation date for an important delivery and Shanell went above and beyond to make sure I was put at ease. I thought I was walking into a problem, but she made it painless. 10/10 service I’m glad I made the choice to use this facility. THANK YOU!!!

Ra
Review №63

Great customer service QUIANA WAS VERY HELPFUL IN HELPING ME IN THE DIFFERENT SIZE UNITS U CARRY .

Su
Review №64

The rental agent was very nice.I expressed my concerns to staff but nothing was corrected. Worker was indifferent. She told me water does stand in the area she called the drain along the wall.Unfortunately the the rental unit became musty smelling and damp as South Florida began to experience frequent rain. Water would stand in area along outside wall.Hallways were dark and sensors often did not trip to turn lights on in hallways. I touched the sensors on the wall to try to trip but I had to turn on a flashlight. My unit had a light fixture with light bulb in the ceiling but it did not work.Pieces of damp pressed wood fell from the ceiling in hallway.

Al
Review №65

Quiana has great customer service and fast service she helped me with everything i needed .

Po
Review №66

Kris and Shanell were really pleasant and made the process of finding the right size unit for my belongings ultra smooth. I appreciate their professionalism and honesty.

St
Review №67

Staff very helpful and polite---

St
Review №68

Great customer service!!!

Fi
Review №69

I had the pleasure of being assisted by Shanell. She was extreme attentive and helpful with all of my request. I’ll definitely refer this location to my family and friends.

Ch
Review №70

Quiana is such a great worker! She is very helpful and Has great customer service skills!

Wi
Review №71

Very nice 😊

Ta
Review №72

Great customer service Quiana helped me with all my concerns !

Sh
Review №73

Very clean property. The staff and manager at the property is very friendly, pleasant and helpful. Definitely one of the best customer service.

Pr
Review №74

Very helpful, friendly and clean!

Ja
Review №75

Shanell gave me great customer service i love it here she is the best

Bo
Review №76

Great place and Customer service especially the young lady Shanell.who helped me out with whatever I needed i will definitely recommend to friends and family.

Jo
Review №77

Shanell is the best she always helping when i need trust me i will be back because of her i love u guys

Pa
Review №78

Couldn’t be more happy and peaceful minded to go thru this process of moving...Shanell, you are great..!!!Such a enthusiastic and very helpful person, keep up the good outstanding customer service performance.

ka
Review №79

My experience at Public Storage has been great thus far. Misty has been attentive and personable. I will be recommending others to store their belongings with Public Storage. This is my second time with this facility. Great people.

Jo
Review №80

Was at the Margate store Me and my fiance was helped by Shanell she was very polite and knew what she was doing gave us the best option and very helpful great young lady very knowledgeable

Li
Review №81

Great customer service Quiana was very polite and understanding!

No
Review №82

Me and my mom came here very last notice to get a storage unit for our things. It was a very good experience we didn’t have any issues at all, Ranisha knew everything about the units and we got what we came for. It was a quick process didn’t take more than 30 minutes!

De
Review №83

Shanell Really and Truly has tge BEST Customer Service! She answers All my questions, she help me with reason to make an accurate decision of choice. She is The MVP !!

St
Review №84

First I want to say that this location is excellent, very safe neighborhood and centrally located. The storage facility was clean and of easy access. And to top it off, the girl in the office, “Mitzi”, was super helpful, answering all questions I had in a very friendly Manner. I definitely recommend doing business with them.

Ca
Review №85

This service at this location is by far one of the best I’ve ever experienced at any storage facility. The grounds were clean and Mitzie was superb. She was very helpful with getting setup and was professional and accommodating. Will definitely do business with this location again.

So
Review №86

Shanell was great this property was very clean and the service was very fast kris is also awesome

ND
Review №87

Hello All, I wanted to write a brief review of this property. I must first say that Mitzie went above and beyond to help me the night I arrived at 5:50 PM. that is 10 minutes be the location closes. I could not get there sooner because I just relocated here and just started a new position at a tech company. Even though I am in an executive position, I have only been on the job a few weeks. So taking time off is not something I could do right now.She stated that they where closing and I had to come back in the morning. I respect workers times, but I explained to her my situation and that I could not come in the morning as well. My moving would be at the storage unit by 10 AM. I begged a little, and she accommodated my needs anyway. She stays late for me and all; she made I knew where my unit was as well as making sure I had all the needed information to give my movers. It was really important since I would be working. Everything went smoothly. I want to thank Mitzie again for going above and beyond and also staying late to accommodate my needs.Thanks,Nelson

Mi
Review №88

You must know by now that you have a gem at this location!!! Ebony is the absolute best at what she does. I have 2 very big units plus one parking spot and have been here for years and never had the kind of service Ebony gives. She went out of her way to be sure I had the information my company requested and I cant thank her enough. Please be sure to recognize her and dont dare move her to another location....she is just what this location needed, friendly, fast, reliable, helpful and dedicated to her customers.

Ca
Review №89

Shanell was awesome her customer service was great love this storage very clean

KR
Review №90

I stop at this public storage today to pay my bill and Mitzie was very pleasant and helpful. She’s always cheerful and energetic and brings great vibrant vibes in the atmosphere.

C
Review №91

Rodent dropping all over my items. I was told it was an outside unit and that was to be expected. I was given some rodent packs to throw around the unit. That did not help. What helped was me moving my items to Cubesmart in Margate!!!

Da
Review №92

We were undecided until we met Mitzie. She made this experience wonderful and easy. I would highly recommend this location!

Va
Review №93

The storage units are fine and so is the location, never had a problem with that, but we can NEVER reach the property managers, and when I say never I mean never. Been there for 3 and half years, and in all that time whenever I’ve called (at different times during the day, sometimes up to 3 times, and different days of the week) I can never reach anyone, even when we are at the location, and try to go in the office they aren’t there! Really frustrating, we are moving out this month. Tired of the non existent customer service!

Ei
Review №94

It was a pleasure dealing with Shanell. Good service is hard to find... Thank you.

FO
Review №95

Kris was very kind and he was very helpful the rental went really smooth the property was very clean

Gi
Review №96

Needed a storage unit for a limited time. Chose this location due to convenience and it was such a MISTAKE. every single one of my boxes, bags, etc. (including sofas) were infested with cockroaches. I paid 3 times the cost for the “controlled climate” storage unit and as far as I am concerned there is no excuse as to why there should be roaches. Ants, I understand. But it was INFESTED. DO NOT LEAVE YOUR BELONGINGS HERE.Also, besides the fact that I never received a payment due email but received I was being charged at late fee. That’s a whole different situation. Save yourself the trouble.

Cl
Review №97

Mitzie is very courteous, friendly, patient and knowledgeable about her job. She exceeded my expectations because when I was done asking all my questions she ask if I had anymore with a smile and I don’t see much of that anymore in customer service. She is the BEST and definitely a keeper for public Storage!!!

Al
Review №98

Tasheanna was awesome. Greeted me well & showed me the place with no problem. She’s a keeper !

Bi
Review №99

Ebony was a breath of fresh air. Her people skills and ability to make one feel comfortable, knowledgeable and informed were exemplary. All the while she multi-tasked taking phone calls, handling other customers outside the building, allowing appropriate gate access, and never missing a beat. Shes a keeper!

Li
Review №100

I was overwhelmed with the service from Mitzie and Ada! These ladies should be noticed for their professionalism,friendly and caring service. They were very helpful in my assistance for our new rental. Thank you both for making our transaction easy. Happy Holidays!

Information
12 Photos
100 Comments
4.7 Rating
  • Address:5150 W Copans Rd, Margate, FL 33063, United States
  • Site:https://publicstorage.com/self-storage-fl-margate/1717?pid=pslocalsearch
  • Phone:+1 754-222-1297
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
Similar organizations