Closing for good soon (as of mid-March 2018). Good selection - a little bit of any and every toy line. Higher prices than other places. Friendly staff who will help when you (more than likely) dont find what you are looking for.
Only true toy store in the area, but now closing. Ive noticed more traffic since the announcement and, more purchasing, even though the prices are closer to standard prices you find elsewhere. Its a low four-star rating, but could be a solid four, if ToysRUs would have realized that to stay competitive they should have figured out a plan to match prices with other online retailers. Obviously an overhead factor, but with manufacturers having a window in these stores, they had an edge. Just not with prices.
Store is having some good sales since theyre closing but the shelves are not always stocked, so you have to keep going back to find what youre looking for. Staff has always been helpful and friendly.
Great buys!! Location in Marion, IL is going out of business!! Entire stock is 50% or more off original prices that I saw. I purchased a ride on toy original price $39.99 for $19.99, also a Fisher Price Tea Set original price $19.99 for $9.98. Thats just 2 examples of the great values. There was plenty of mechandise still on the shelves if you wanted to early Christmas shop and take advantage to save some Big Bucks!! Final Day I believe is June 26!
Wide variety of toys, games, ex... But a littler higher here them other places. Dont visit too often because of that. Bit, great place to walk around and get ideas for Christmas presents and Birthday Gifts.
The prices are alot higher than other retailers. Prices ring incorrect. Store is dingy. We were buying a Lego set that had been marked down. It rang at the higher rate. I went and pulled the tag off the shelf to verify it was really marked down and it was the right set. It was. The cashier called the manager to change the price. Manager told us it was incorrect and threw the tag in the trash. We were asked if we still wanted it. Nope, Ill buy it online at another retailer, thanks. And I did. It arrived in two days and I paid $7.99 with free shipping instead of the marked down $9.99 or the $19.99 you wanted me to pay. If you are wondering why people are buying online instead of your store, I suggest secret shoppers and competent managers.
They seem to have a problem with relaying information correctly. Not a bad store but they dont know their own policies. They will tell you one thing on the phone & then act like youre crazy for asking them to follow through on what they offered when youre at the store.
Store was hot. Dont have small baskets to carry. Always have to get a cart or carry your items.
Selection could be better, the staff follows you around the store as if you were stealing. kinda dirty feeeling. but my son loves Toys R Us so we go when we have to
Bought my son a set of skates recently with the 30% off for his birthday, we had a party at a skating rink hence buying the skates. Opened up the box and the only items in the box were the skates and helmet. It was supposed to have wrist guards and knee pads too, and of course since they are closing I cant even get my money back. Big waste of $30 + dollars. Rip offs, be sure to check the product before you purchase!
Close out sales. Another icon of a shopping era gone bye, bites the dust. This store still has plenty to sell. An employee told me that they are discounting a portion of the store every week on wednesdays. No clue what part of the business or how much. Due to close between April 31st to may 15th. Also, apparently the warehouses are about half full for the company. So go run, now run fast. Get the deals while they last. Most of all dont forget, let an employee there k ow that you care all of them are losing their jobs and that we wont forget the after the dust settles.
Friendly staff, my son had fun at the birthday party with Geoffrey, however, they were out of birthday balloons and his $3 off coupon didnt work. Basically he heard a story with Geoffrey, got his picture taken by me and received a birthday crown.
Employees were polite and helpful. Great selection, clean given the Christmas season. Prices were competive against Target and Amazon.
Excellent choices you cant find other places, tons of art supplies also (at good prices). Cool teenager stuff too (robotics, electronics, etc.)
Good selection of toys. Might be a little pricier than other stores. Going out of business
My kids as well as my grandkids always love this place! Can find great gifts for children!
I am not very happy with Marion IL Toys R US. We bought a bicycle and it was all scratched up. Now that happens, however when we returned it; the only one available was the floor model. That was fine with us. However the Manager wanted to charge us an extra $10 after all our trouble we went through of returning it; because the floor model was already assembled.
Waaaaaaaaaaaayyyyyyyy to expensive they have things here 30$ more than Walmart. Cant do it. But friendly customer service they were really nice to my 3 year old
This store is located in front of the mall in marion. It has alot of in stock toys. Store is always clean, staff is friendly but scarce. I do recommend here before buying online, they will price match.
Kids love it, have toys you cant find at times, some are pricey.
Not much on sale over priced and didnt have what I was looking for
The girl who helped me find a dragon! Excellent help i think her name was Emily!
Prices incredibly high, very few staff .embers seen.
Staff very helpful for special order and direct shipping for granddaughter gifts.
This ToysRUs is by far the most organize, neat & clean store, ive ever been! If your purely shopping for toys this is the place! So, come and check it out!GinaScarbondale
Great customer service. Triniti is the best💯
A good place for childrens educational books and toys.
Great customer service every time. Cleanly.
Theyre all nice but sad to see them closing
Such a shame theyre closing, but its no surprise. Staff is rude and prices are outrageous.
Its ok for what it is. Its become the norm to not have the toys advertised. Why even bother advertizing them, except to get us in only to be dissapointed.
The 10% off going out of business sale isnt much compared to other stores and doesnt include diapers, wipes, or formula. Not very good service.
Loud nice product very busy .going out of business. Price has not dropped much.
Good sales but not a lot left.
Good selection of toys. What kid doesnt enjoy toys r us
I love dedicated toy stores and this chain is struggling.
Very helpful w choosing gifts and courtesy to carry
This is a great store! Dont listen to the other reviews.
They would not accept the gift card that my grand daughter had. Was kind of hateful about it. Said we could she them
High rating because going out of business and everything is 30-50% off. It was mid day, but only one lane open to check people out, when there was a line, and other people just walking around.
It is no longer open. Corporate greed caused this once great store implode. I suppose online shopping for kids will be the way to go now
It was truly part of a lot of our childhoods and its a shame to see this chain going out of business they had some great deals on a few weeks ago when I was there and it really did hurt to see it emptying out and getting ready to close its doors.
Going out of business sale and lots of items 5% off is hilarious.
Selection sucks. Prices are high. Employees are mostly friendly. They will price match identical product from certain other stores with proof.
The sales are usually good, the downside to this store is unorganized staff and not enough to help. I can never get help, I ask for it...but no one shows up to the department Im needing help on.
Everything is almost gone today. 70-90% off ... Almost all of whats left is girls stuff
Loved it! Lots of helpers and smiles
Always a great experience for our kids!
Hard working honest employees.
Its okay. Right now theyve only marked some things down about 30%. So basically, everything is still overpriced. Wait for the liquidation.
Great clearance, never too busy.
They had a lot of the hot item toys for Christmas this year.
Reminds me of being a kid. Prices are dropping too😊
It had what i wanted.....Walmart didnt
In and out was quick n easy
Crowded good closing prices
Unhelpful and NO one on checkout. Amazon next time.
Great toys, so bad it will close :(
Pricy but AMAZING
Good store, outdated and could use updated d displays
Friendly staff, not a whole lot for babies but overall it was ok
I hate that theyre going out of business, but the deals they have right now are super!
The over priced you store is going out of business and everything is on sale.
They are out of everything and their helpers dont know how to look it up
Helpful staff, good stock of toys
Overpriced. Hardly anything on sale during their going out of business sale.
They will always price match Walmart!
Lots of toys for every age so sad to see it go.
Kinda small, expensive prices, but its a typical toys r us
Sad to see them going out of business.
Its done on 6.29.18. Its almost empty. Went today.
Its dirty you think for the price you pay for the toys they could spare some Change for cleaning supplies
Great managers and staff !!
Overpriced, no wonder they are going out of business
High prices but thats what you get at specialty stores
Going out of business sales are awesome
All the good toys
Great toy selection
Theyre colosing anyway
Very good fun
Good but closing
Wish they were still open 😢
You cant shop here anymore
Going to miss you
This is a great store
It will be missed
Good place .
Didnt have what we needed.
Rude i guess because they are closing
A little pricy with a little selection
Will miss TRU
Too expensive, closed down
But its closing in a month
Its closing!
Legos
No longer in business
Closing in 9 days
Good prices
Hard to get help
Over priced