Everything went well, Nissan installed new gas/carbon monoxide sensor, and a new belt. Everyone was professional and appeared competent. My only issue with Nissan is a matter of principle, you charge proximately $100 to Diagnose the problem via computer codes. Due to this frivolous charge I utilize Nissan service as a last resort.

It was great!! They looked over my car and let me know of a scratch that I had on the passenger side of my car. Did the oil change and tire rotation in a timely manner! Put the windshield treatment on and car wash, all in about an hour!! Amazing!!

The whole staff is awesome. Tyler and Josh always take care to explain thoroughly and answer any of my questions. Mr. Steve Alfter is so accommodating. The mechanics are proficient and work in a timely manner. Love this place!

Joshua in service is always very helpful way beyond his means. Always goes above and beyond to make me feel welcomed. He is very polite. All of the guys in service always helpful and explained things well to me. Exceptional service always.

Had the service department do work to my daughters car before she leaves for college. They got it in and did everything I asked and more in a very timely manner. Was pleasantly surprised how fast it was done and the quality of work was excellent. Will definitely take it back should any other issues arise.

Keith made the entire shopping experience fun and easy. I felt no pressure and he treated my son and I with nothing but kindness. Damon and Spencer were great to deal with as well. All 3 made the new car buying process a breeze. Everything was explained thoroughly and any questions I had were immediately answered.

Very professional business. Keith was super nice to work with. Definitely takes the time and consideration to guide you toward the best option for you. Very knowledgeable as well, personally it was a great experience of what can usually be a stressful choice/time. I recommend them, ask for Keith!

Since April 2021 I have been trying to get the gap ins taken care of for my wife Paulas car. I have called many times only to get a response to leave my name and number and they will call me back. They have never called me back. I also took the time to take the paper work ( police and ins) that I thought they would need. The person that could help me take care of the gap ins was not there, so they said that they would call the next day. Never called. I cannot buy Paula another car until I get this taken care of. Beginning to wonder if the care at the dealership.

Marlena was awesome to work with. Damon was wonderful also. Love my new car!

I had trouble with radio, which was repaired quickly and is working great now.

Maddie is wonderful. She is very knowledgeable & she did not treat me like I didnt know anything about cars. She was not pushy at all. She made my buying experience Amazing!!! It was truly the best car buying experience I have ever had!! I really hate car shopping, but Watermark Nissan has changed my mind completely. Thank You Maddie!!!!

Jaret & Damon were both great. I highly recommend reaching out and buying your next automobile from the fine people at Watermark Marion Nissan.

This was my first time bringing my new Nissan in for its 5,000 service, and the experience was great. Extremely professional and courteous service staff.

Our first time there. Everyone we encountered was friendly and professional. I really appreciated the great customer service we received.

They care more about making a sale over making a long time customer. Wouldnt even hold the car long enough to get a legal document with a 1000 dollar down. Knowing the deal was just waiting on that one document.Update. Went elsewhere and got a new car. Hassle-free better one on one service and the documentation that this place needed for whatever reason this other place did not. Damon Wright is not a trust worthy person and I will not use a Watermark dealership ever again after the terrible experience I had at Watermark Nissan of Marion. They really deserve no stars.

Josh was awesome and so helpful!Didnt even buy my vehicle from Watermark and he helped me communicate with the other dealership and get a resolution!So grateful for his help!!

Just love the place. The people are so nice and friendly. And i love the updates they send you on your vehicle..

It is always a pleasant experience at Watermark Nissan. My vehicle is always returned spotless, and they always explain what they did to my vehicle.

As always, did not disappoint. Fair price for the services rendered. Thanks guys.

The guys that check you in are the most kind and caring gentlemen. Josh and Tyler

Came in for a recall and an oil change. Customer service was great

The guys out at Watermark Nissan always go the extra mile to ensure you have a great experience. Steve and Josh are the two main individuals I work with, they couldn’t be better. The Service department stands behind the idea of Service beyond the Sale, which is why I will purchase my next Nissan from there and I always have them service all my cars needs even though I could have some services completed elsewhere.

Just so you know, I love this place.My 2017 pathfinder had an issue with the gas tank door staying closed.I had a 1:45 appointment to get it fixed.I expected to pay around $100 since it’s a Nissan dealership.I pulled in the service bay door at 1:37.Before I could put my mask on and get out of my door, a member by the name of Josh was already fooling with the gas tank door.He said, “it looks bent,” and put it back in place.Now it works perfectly.I asked, “how much do I owe ya?”He said, with a smile, “nothing, have a great day.”I then showed him a loose piece of rubber inside my rear passenger door.He got down on the floor and fixed the issue immediately and still would not accept payment for his efforts.I bought my Nissan in Tennessee, but I am now a loyal customer to watermark Nissan in Marion because of Josh.Thank you, Sir.

Purchased a new Nissan Kicks last week. Could not have asked for a better buying experience.

Oil change and tire rotation. Was told 45 minutes to an hour. I was there for over an hour. I also feel that some kind of reward program should be started for loyal customers. The service could be a little more pleasant.

Was going to be about 10 minutes late for my service appt. and called to let them know. Watched through service window while my vehicle was being checked. Tech looked at it for first half an hour, then disappeared for second half hour so I stepped into Service advisors office to ask about it. They replied “they are checking on it” . I then said they haven’t done anything for this last half hour and no one has told me what is wrong with my car. They then proceeded to let me know several minutes later that a bearing was bad in right rear tire and it would be about another 45 min to replace. When paying the bill, the service manager (Steve) came out of his office and stated “where were you Gina?” I then told him I called ahead and let service advisors know I was going to be 10 min late. And Steve replied that they have to go ahead with other vehicles if I am not there. I said that was not the issue. The issue was waiting and watching my car through the window in service just sitting there for a half hour and nothing getting done with it and that it normally takes me an hour and 15 minute drive to get to the dealership for service and can’t always get there right at the scheduled time (which I have always been on time before) and Steve replied “Well, you need to leave an hour and 1/2 early then. I thought he was very rude as was Travis on previous visits. He also asked when I planned to trade my car in but I won’t be trading there anymore!

Very satisfied with my experience purchasing a new Kicks and the salesman, Keith Lynman, answered all my questions and went over everything thoroughly.

We recently had my vehicle worked on at Watermark after it broke down on our way to Florida. When we dropped the car off (Thursday, May 27th), we were told they would look at it on the 28th. It was not looked at on the 28th, and we never heard any word of anything. We called Tuesday morning (June 1st) to check to see if any progress was made, but none had been. The service department knew we were in a hurry to figure out what was going on, and they did not look at the car until Wednesday mid-morning. They told us the transmission would need replaced, and it would be about $4000, so we asked to speak to the sales dept. to see what they would give us the car. This conversation took place at 9 AM, and I told the salesperson we wanted an answer ASAP so if we did decide to fix the car, we could get the parts order quickly; I called the salesperson back at 2 as I never got a response. I told him I needed an answer in 15 mins; I waited 5 hours for him to give me a response in 15 mins. We decided to fix the car; they told us it was too late in the day to order parts which was very frustrating as the salesperson held that up. They estimated a possible arrival on Friday, June 4th; we never received a call letting us know if the transmission came or not, so I called to check in. It didnt come, so I asked that I would be updated on if it came in or not. They predicted it to come in on Monday, June 7th. They said parts are checked in at 9:30, so I should know shortly after. I never heard anything, so I called at 2 and was told the part wouldnt be in until Friday, June 11th. I believe if there had been a call initially to see when a more valuable item like a transmission was to be delivered a lot of frustration on my part could have been avoided. Friday came, again, I had to call the service team to see if the part was there. I was told it was, and that they would rearrange the schedule to work on it. I never heard anything, so at 5:06 I called to see if it was finished, and to my disappointment, it was not. The service team had 4 days to rearrange the schedule to ensure my car would be completed on Friday, and they failed. After 2.5 weeks, my car was finally complete on Monday, June 14th. We live 4 hours from Marion, and with working in agriculture, summer is my busiest time of year, so it is not feasible for us to make a quick 8 hour trip. I am very disappointed in the service we received. There was no urgency whatsoever from the sales or service team to help us out. There was no follow up on anything. When we dropped the car off on Thursday, May 27th, we were told this location is ranked 4th in the nation for service. The service we received does not even register on a scale because it was so poor. I would never recommend this dealership for sales or service.

I had a lot had to be redone to my car. It was fixed perfectly.

This was the easiest and most pleasant car buying experience I’ve ever had. My sales person, Maddie, was amazing and helpful and never made me feel pressured. Every member of the staff we encountered were just as friendly and welcoming. What a great team!

I have taken my car here for oil changes and misc repairs multiple times. Every time I am greeted promptly and with respect. The work is always quick and I’ve never had troubles. They even pulled my girlfriends car in during a busy day to air the tires up for free. 10/10 service.

Was having electrical problems with vehicle, called and made appointment after describing problems to service person.

I just got my car today and i am in love with everything! I had such an amazing experience from beginning to end. If youre ever there ask for Keith!

Great experience, they took great care of me even though I’m from Alabama

Maddie is the rising star of Nissan Marion.With her knowledge, passion, patience and humor .She made our purchase of a 2021 Rogue a very positive experience.Marion Nissan is THE place to buy and service your car.

Very nice, friendly and professional people. Quick to get me in and out. Outstanding service!

It was a wonderful experience. Our salesperson Keith Lynam was very helpful and kind. He was very patient with us as well why we worked it all out. The vehicle (2007 Buick lucerne) itself was gorgeous and we love it so much. Its been handy and had no issues with it after purchasing it. The team themselves were kind and even gave us a tour and gave us some ideas for where to go if the car needed to be fixed up. Greatest auto experience I have had!

FIVE STAR rating! I made an internet inquiry about a vehicle that caught my eye, and from there on it was complete professionalism and personal attentiveness, unparalleled to any previous auto buying experience. Gary Stark answered all my questions, provided helpful tutorials on key options, and helped facilitate the financing process. Gary even went so far as to pick me up at the train station at 9:30 pm, drive me to my hotel and take me to the dealership the next morning. Hats off also to Damon and Scott Phelps who handled the financing. Altogether, a seamless process and a pleasurable experience. I got a great deal and great service. Never felt so good about spending my money!

Great experience - Josh and Steve were very friendly, and kept me updated through the online system/text and by phone. I’ll definitely be back!

Josh and Eric were so helpful when I was in a sticky spot with my check engine light on, while I was an hour from home. They did everything to explain each step to me, and even helped me explain it to my Mom. I am very thankful I was taken care of by Josh and the rest of the service department team.

Great staff and service department!

Always do a Great Job!!❤️❤️

The people are always friendly and helpful in the service department. Best service I have ever had.

Service is great as always, Steve got me in quickly to get new tires. He was understanding about how urgent it was to get me in and off to work I greatly appreciate it. The Service department keeps me coming back to Marion Nissan.

Everyone courteous and helpful.

Tremendous experience and professional support

Excellent customer service! Very efficient and reliable. Josh worked with us the entire time and kept us informed. Transmission issues while on vacation and he really helped us with that horrible situation.

Service guys are amazing

The absolute best experience buying a vehicle

I was traveling from the coast to Minnesota during a family emergency and had unexpected engine trouble on the interstate while passing through Marion. The Watermark service department staff were incredible; they squeezed me in even though they were already booked solid for the day, were incredibly kind and courteous, and made sure my pets and I were as comfortable as possible while they took care of my vehicle. I can’t describe how grateful I am!

I recently had my oil changed here and was pleasantly surprised to come back and see the my car had been vacuumed out for me. About a week later, I had a tire replaced and they washed my car for free. They go above and beyond for their customers!

Every staff member is incredibly professional but offers a great deal of friendliness that makes you feel like youre in a relaxed area rather than a business.Gary paid for my oil change during a family crisis last month out of his own generosity and Im sure I will never forget that. The staff also calls or texts me to check on the car and make sure its still running well. This business is definitely the best option when looking for a new vehicle.

As always friendly staff kept me informed with updates and got the vehicle done ahead of schedule.

Always a positive and pleasant experience!

Everyone was knowledgeable and helpful. They listened to my concerns and investigated them and everyone was great to deal with it was a really good experience.

Damon Wright was so professional and personal. Ive never been to a car dealership and been treated SO well. I am very very please in the pathfinder that i purchased. Please pass on to Damon a BIG thank u for making me so comfortable. Thank u!!!Sherry Vieira

Came in after paying off my Altima and I still had oil changes. Very pleasant service. Quick. They had a coffee area with goodies. Nice comfortable resting area. Talked to me about my car. I was out in an hour. Great experience. A+

I called Steve Alfter at Watermark Nissan Of Marion to talk to him about my problem with my Armada and he got me in that same day. The entire team/staff was very professional and courteous. I live in Metropolis Il. but will definitely be making the trip to Marion instead of Paducah. Thank you all. See you soon!

Prompt courteous service

Fast, friendly and courteous - enjoy starbucks while waiting! ALL Service employees are excellent.

They serviced my car with an oil and filter replacement and tire rotation. Service department was very friendly and had my vehicle done in a timely manner.

For some reason I keep coming back even after being treated so well by Salesperson Gary and the rest of the staff. The dealership is awesome.

Tyler and the other associates are the best and give great customer service they go above and beyond Im so glad I choose nissan watermark to purchase my car and get it service keep up the great work

The staff was very attentive and the service was fast. I got a good chocolate drink from the cofee machine.

What Id expected, wonderful service overall

I can only speak highly of satisfaction guarantee!Visiting Watermark Nissan of Marion, is always pleasant and my SUV is happy.

Love watching them doing the work. Very nice lounge to wait and watch in. Car was vacuumed out that we didn’t expect. Loved working with Tyler, he was very friendly and helpful always had a very nice smile. He explained everything that they did to the car quite well.

All staff and service workers are extremely knowledgeable and personable. I am always greeted with a friendly face and am given a complete explanation every time I bring in my vehicle to be serviced. Top notch dealership.

The maintenance man was very kind.. the servicing of my car took a little to long tho. And then after waiting over two and half hour for them to finish. I couldnt even get my car washed, because they said the car wash was down. I live 45 minutes away from the dealership. This is the 3 rd time this has happened to me there. I was hoping to get my car washed. Instead I have to pay out of my own pocket again to get it washed. Not very happy about that. Its a good service when I am able to use the car wash. I drive out of my way to get there when I can. Thank you.

Staff was friendly and patient! It was an easy process and I definitely recommend buying from Watermark Nissan.

Great experience. My car was done when I was told it would be ready, every thing both before and after service was explained to me completely. Also great waiting area with hot chocolate and snacks.

Well I want to start by saying I bought from Watermark Ford in Marion and had a wonderful experience! I send my clients and friends there. We went there first to look for a used car. Price range of around 10k. They didnt have anything. So we decided to go to their other dealership (Watermark Nissan) just down the road. Meet a nice salesman. He was great. New to the job and showed enthusiasm. They had what we where looking for. Now keep in mind when you give your social that is sufficient to hold a car and get the ball rolling. We received a call as we were heading out the door since the finance manager didnt keep his word and call us first thing this morning. Regarding the money we would need to put down. Informing us that they were taking another credit app on the very same car and would inform us if the deal doesnt work out. ???. Bad business!!! I have been in Sales for a long time and would not think of doing a customer that way. Very disappointing. You would think after the show of my loyalty they would do me the same. P.S. We filled out the app 2 days before but couldnt get the down payment in till saturday because of work.

The entire team was cohesive, kind, and patient with me!!! The team stayed late to ensure that I pulled off the lot a happy customer!!! Everyone was friendly, and worked diligently to get financing for me within a couple of hours!!! My anxieties dissipated as I was greeted in the parking lot by Steve. Hes truly a seasoned salesman who knows his stuff and just a genuinely kind and empathetic person. Kevin and the rest of Watermark Nissan Family, I thank you so much for the superb service and recommend everyone buy here!!!!

It was my first time to get my car serviced. I was taken care of right away and escorted to the waiting area and the amenities were pointed out. When my service was finished, the service rep went over the service report in detail with me. It was a wonderful experience.

Had a pleasant experience from the time we got out of our car, which we traded, until we got in the new car we bought. Salesman was very knowledge and so kind, the general manger was super nice as well as the gentleman who completed our deal. We are so pleased!

Prompt. Courteous.

Every single person I came in contact with was super nice! Gary and Damon kept me informed of the buying process and future services.

We were very pleased with the service. The staff are the best. It is nice to drive our car without that annoying noise from the wheel. They kept us updated and are always so courteous. We always tell all our friends to choose Watermark Nissan everytime they need work.. Keep up the good work.

Absolutely amazing! Best experience ever! The employees are amazing and knowledgeable about what they are selling! They are kind and make sure you know what you are buying and educate you on how to take care of the vehicle you have bought!

Fantastic service here. They try to make sure you only get done what you need done and for the lowest price possible. I most definitely will be returning here for any future needs.

Absolutely love this company! Ive bought three cars from you guys and have not once felt pressured, like I was led to buy something I didnt need, or felt that I was misinformed.I bring my vehicle in to you for regular service and I feel that I can trust your team when they tell me what I need and what I dont. The peace of mind you guys is something you cant get anywhere else. Keep up the awesome work!

Not one thing! Your customer service is EXCELLENT! As a manager myself, I know how important this area of business is and Steve, Josh & Tyler have it mastered! Josh had the paperwork ready for a rental car upon my arrival to begin repairs on my pathfinder & he kept me informed on the progress of the repairs over the course of 2 days. Everyone went the extra mile to be helpful & courteous. The waiting area is also welcoming, clean & comfortable. A wonderful experience & will definitely tell others!Sincerely,Tabatha Colson

Very helpful. Explained everything thoroughly. Very polite.

They have a nice and soothing waiting area, and a great customer service. My car was washed which I didn’t expect. They are the best

Everyone there is wonderful. Tyler and Scott help me get my oil changed and work around my busy, single mom/small business owner schedule. Everyone at Watermark Nissan is great. They always go above and beyond!!!

Went very well

The staff is always friendly when I come in, answer any questions that I have and I know that things will be taken care of.

I am totally impressed and enjoyed my experience in the purchase of my Nissan Rogue at Marion Nissan. Every individual with whom I interacted from beginning to end were fantastic. Gary, Kevin, Damon and Dwayne were exceptional in their approaches and individual expertises in delivering their wares which culminated in my driving home tonight feeling like I made the right decision. Thanks to all. I look forward to coming in for future services!

Just purchased my vehicle from Watermark. It is a very impressive dealership. All staff are friendly and attentive to every need. I will recommend them to friends and family.

Didnt feel pressured. Gloria was very nice and I felt very welcome. Damon was very thorough in explaining all the paperwork. My nervousness was not from them but from the excitement of my purchase. Thank you both so very much!

The best of the best! From the sales team, (Gloria is awesome), to the finance team (Damon will help you out), to the service department, (thank you Josh and Tyler), they are here for you! The wonderful experience you get starts the minute you walk in. They make the whole car buying/servicing experience so much more comfortable than anywhere else! They go way above and beyond what is expected! I’ve always dreaded service and the service team makes that whole experience actually pleasant. I am on my second vehicle from here. Thank you, Marion Nissan!!!

Excellent service, very pleasant personal. Got on and out fast.

Most enjoyable car buying experience of my adult life. We have purchased a number of cars in our 17 year marriage but my wife and I both agreed this was our most pleasant experience. Literally everyone was friendly. Our finance guy, Damon, was a great Christian man and very helpful. Our salesman was great too. Mike Absher and his team are to be commended.

Watermark Nissan of Marion service team are excellent. Tyler, Josh, and Steve are wonderfully professional in their demeanor. Truly appreciated when a consumer, such as myself, owns multiple vehicles in which requires servicing!!! Josh was capable of submitting service reports to my personal email address, which is a perk as I prefer paperless retail receipts. The service team are more than willing to accommodate any working schedule pertaining service scheduling.

Staff is always very friendly and professional. Service was completed in a timely manner with no issues. I will continue to recommend Watermark Nissan service department to our friends and family.

My family and I drove over 2 hours from Tennessee to look at a used truck for our son. We had spoke to a salesperson before making the drive and discussed the truck. Upon arrival to the dealership we were very please to find everything was just as we had been told. Everyone was extremely helpful and friendly. We purchased the truck and will definitely check here first when we are in the market for another vehicle. Very well worth our time and drive!

I have bought several cars there from Gloria. She is attentive and a straight shooter and would recommend anyone to go see her for a Nissan. Also, just the whole experience from receptionist to service and finance manager has all been great.

I have always been more than pleased with the treatment and service I receive at Nissan Watermark of Marion

A few weeks ago, I was experiencing the indicators for my tires. I kept putting air in my tires every day. I decided to call Watermark Nissan Service Dept. In a matter of 30 minutes, the maintenance team found the nail. The service manager reassured me that I wouldnt have any more issues. He is correct. I took a trip to Memphis. No indicators were on. Im happy with my Altima and I Love the entire watermark Nissan family.

I have been car-shopping for a new Rogue and the staff at Watermark are GREAT!!! I have a Rogue and get my service done there, and they always provide wonderful service. In inquiring about cars, they didnt take for granted that I am a service customer and assume that I would go with them. They were helpful and answered every question to make sure I had all the information I need to make my decision. They even stayed after closing to talk to me. John and Keri, were great! Theyve made themselves a forerunner in my decision!