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Contra Costa Topsoil, Inc.
5030 Imhoff Drive, Corner of Imhoff Drive &, Waterbird Way, Martinez, CA 94553, United States
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Contra Costa Topsoil, Inc.

Comments
Mo
Review №1

Yeah dude, this place was awesome! Stay right, follow piles of dirt. You will see them on the left. It is a little confusing. You haul away or delivery options. Good soil, and they have lots of variety.

Te
Review №2

I have been doing business with Contra Costa Topsoil for over 20 years. It has grown a bit. The children have been running the business for several years now that the father retired. It is still family run and they are very friendly. Just drive in, find the guy on the tractor and tell him what you need.

An
Review №3

Worst customer service i think Ive ever experienced. They tried to deliver at a time outside my delivery window, which was scheduled for 1 PM or later. They showed up at something like 1045 or 11 in the am, leaving me a message saying that they couldnt make the delivery because they didnt know where to leave the mulch, despite the fact that I had told the person taking the order that I wanted it left on the driveway. I had even moved my cars onto the street for that purpose. Left the message for me, then turned around and left. Ironically I was at home but in the shower. When I then immediately called the office after getting out of the shower about their error, the woman I spoke with, Tonya, suggested that we were all at fault for the error, meaning including me, the customer (who had already told them where to leave the mulch and was told that my delivery window wasnt starting till 1 PM). She then laughed. I did not laugh because I did not see how I was part of the error in any way. She did re-schedule my delivery for the next day which was somewhat of a pain for me but I went with it to try to be easy. But, then the next day they delivered medium bark which was actually large bark ...the pieces were the size of my hand. So my landscaper told me they had delivered the wrong stuff. I took a look at it and realized that yes it was in fact too big. So I called Tonya, didnt hear back for about four hours while my landscapers were waiting to spread the mulch. She told me that I was wrong and that they had delivered the correct thing to me and that what I was talking about was in fact medium bark. I offered to take a picture of it next to my hand to show her the sheer size of it. She very rudely told me that she had a huge pile of it sitting near her office and she didnt need me to send her any pictures, that my landscaper must be wrong and that I must be wrong. Very rude. I finally asked to speak to a manager. She said there was no manager. I asked to speak to an owner. She said she was the owner. I questioned her about that because I could not believe that an owner would treat their customers with such rudeness and disdain. She would not answer me when I asked her if she truly was the owner. She just started evading me.So, lets see, I guess this means that they took the order, took my money, delivered it at the wrong time without instructions, so failed to deliver it, failed to admit that they had made a mistake, failed to reschedule it at a time that was convenient for me, delivered the wrong stuff, told me that I was wrong, and have potentially lied to me about their ownership?! I would love to know if Tonya truly is the owner. If she is, then she needs some serious customer service training to ensure the health of her business in the future. If she is not, then I hope the owner is reading this and realizing that he/she has an employee who is delivering exceptionally poor customer service, failing to take responsibility for her errors, and is claiming to be the owner of your business. Shes paving a bad road for your future business.

sc
Review №4

Great price. Very nice and helpful.

ga
Review №5

Great price no waiting

Te
Review №6

I like their slogan. Plus Tonja the best sales person ever

Br
Review №7

Good customer service and next day delivery.

Da
Review №8

Great place and great service!

Ka
Review №9

I got lost, then turned around lol

Ne
Review №10

Very best in the business!

ke
Review №11

Just ok

Pe
Review №12

Terrible

Fr
Review №13

Fair price

Information
14 Photos
13 Comments
3.9 Rating
  • Address:5030 Imhoff Drive, Corner of Imhoff Drive &, Waterbird Way, Martinez, CA 94553, United States
  • Site:http://contracostatopsoil.com/
  • Phone:+1 925-228-4007
Categories
  • Bark supplier
  • Topsoil supplier
  • Landscaping supply store
  • Mulch supplier
  • Sand & gravel supplier
Working hours
  • Monday:7AM–4PM
  • Tuesday:7AM–4PM
  • Wednesday:7AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7AM–4PM
  • Sunday:7AM–4PM
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