Rachel was just fantastic! She was kind, patient and very informative and reassuring. I am so at peace with my purchase. Shannon made it so easy. Everyone; even the movers was so kind to me. They loaded my SUV and with lighten and careful speed.I will shop here again. I love my new wall hugger loveseat recliner. The price was right too!

Decent prices and a very helpful staff

No rush, no high pressure,, no fuss. Found precisely what we were looking for.

I worked here for a few months and I will say that it is definitely a great place to shop. they have some really beautiful furniture. Their costumer service is great.Here are some pro tips:-Liberty is a really great brand. (it is real wood)-Dont come right before closing because it can be hard on the people in the warehouse sometimes. Also you might feel rushed if you do.-ALWAYS measure your furniture and car to make sure it fits!-Make sure the furniture will fit in the door of your house before buying it!-When picking up your sofas and love seats, dont stack them like you are playing Tetris, it will damage them.Love this place and especially the people and will be back to buy furniture from them as the time comes.

I tend to be the person that reviews a business when I get excellent service and that is what I got here! The entire process felt so comfortable and big buys are often full of anxious feelings. My salesperson, Rae made me feel at home and never pressured which made this process much easier. Everyone I encountered seemed to have the same glad to have you here, how can I help? attitude. Even at the checkout I feel like the staff answered questions I didnt even know I would have. I would definitely refer my friends.

GREAT deals just as it reads. Fantastic customer service. So friendly and helpful. Talena in particular was AWESOME! Recommend for all your furniture needs!

All of the staff were so kind and helpful. I will definitely be going back. They have such adorable things.

Absolutely horrible customer service! The furniture is cheaply made and doesnt hold up! The manager was so arrogant! Save your money and go get something nice at a quality furniture store! Ashley and Rooms To Go are far better!

Love the store and thank you Rachel for being so wonderful and helpful and I will be looking for her to do my home over next month ❤

Never buy furniture here. We purchased a bed. It was sturdy and lovely in store. At our home, the people THEY contract with to assemble did a horrible job and didnt even screw in the slats, then had to come back to fix it. We tried ordering new parts that had come damaged and were given the run around. Even a year later, after further fixing on our own, it is loose and squeaks wildly. Poorly designed and constructed, awful materials, our pack was obviously missing parts too. Our old Ikea bed was better designed and constructed and also cheaper. I would throw it away but it matches the set we purchased, so now I am stuck with it, still trying to make fixes every so often on my own. Will never buy again from here. Spend the extra money for a better piece of furniture.

I have been in here two different times. I did not buy anything either time because the salesperson followed me around like I was going to pick up a chair and run out with it. Every time I turned around, the lady was standing there and following me. Please tell them to go away after introducing themselves. If I need help or have a question, I will come to you.

Let me just start by saying, TORI IVEY is an absolutely AMAZING sales rep! My first time visiting the store, I spent about 1.5 hours looking at sectionals, sitting on sofas, looking for rugs, asking questions about bed frames/furniture, etc. Tori was patient, thorough, knowledgeable, gave great suggestions based on my preferences, and had an overall pleasant, easy to work with personality. He got the store to work with me on my initial down payment as well.Additionally, the two gentlemen that delivered and set up the furniture, (I believe Tremaine was one of them, didnt get the name of the second) provided outstandingly friendly customer service as wel! I would definitely recommend shopping with and buying from Great Deals, thanks to Tori, Tremaine, and the rest of the friendly staff here!

They dont appreciate their customers. Obviously, they don’t know the etiquette of the customer is always right. As I read on their Facebook “We strive to make every customers experience a great one.” My parents bought a reclining chair from them. They loaded it into the back of the truck we didn’t notice on the bottom corner was a tear on the front until we got home. My mom called back to inform them of the problem “They told her they would call her back cause they had to discuss the issue.” Thirty minutes past no returned call. My mother drove back up there for them to tell her they were not going to refund her. Will never go to this store again. Hopefully they go out of business cause of the pandemic.

Originally this was a 5 star review, but I have to admit Im deeply disappointed now.The purchasing process was great, our original delivery was great. The guys who did the delivery and set-up were awesome.However.We bought a full bedroom set, but the set only had one nightstand. We were told the second one would be here in 2-3 weeks.It wasnt ideal, but doable. Its been 5 weeks now and no phone call.So my husband calls this evening, and apparently its actually 4-8 weeks for the piece to be ready. Except our paperwork clearly stated 2-3.Management blames their computer software, wont take responsibility for the (at this point) blatant falsehood and refuses to do anything to make it right.Im sorely disappointed.So, there you go. If they can get everything in one go - youre probably fine and will have a great experience. But dont let them promise you something in a few weeks, because their software is wrong, and they wont own up to or inform you about any delays.

This place is terrible. We bought a mattress to be picked up the following Monday and asked for it to be packaged up so we can pick it up because we didn’t want people to be able to sit on it. We came to the store to pick it up and it wasn’t packaged and still on display and not only that but they wouldn’t allow us to pick it up until the warehouse guys came back from lunch even though it’s just sitting here in the open and we’re capable of taking it out the door. Not only that the woman at the front desk Amanda has the worst attitude. When we came in she kept saying “yes IF YOU GET APPROVED” as if we couldn’t afford anything in the place which the stuff isn’t even expensive and worth it. They pick and choose when rules apply to someone. I asked well since my mattress is still out in the open and now has a stain on it can I refund it I don’t want anything and she tells me no it can’t be done. I understand policy, but when something has been damaged because of your store I feel like that’s bullcrap. But they also have a policy stating must be picked up in 48 hours but they didn’t seem to care about us picking it up at a different date which I didn’t see until just now. I wouldn’t recommend this place to anyone. If I was super rich I’d pay people to go somewhere else. Terrible customer service. The place doesn’t even deserve the one star but I can’t put less than it.

Weve bought several things from Great Deals over the years and always get great service from them. We dont even consider going anywhere else when we need furniture.

Excellent experience and we will be back! My fiancé and I were in the market for a new couch. We had browsed a few stores that morning before stopping here. We were beginning to think we’d never find something we’d both agree on but the salesman actually listened to what we both wanted and helped us figure out the perfect couch to suit our needs. The ladies in financing were very helpful and the guys in receiving were very thorough in making sure I inspected every square inch of the merchandise before accepting it. Thanks Great Deals on Furniture!

Best deals on furniture in the CSRA . My husband and I can not say enough good things about this place. Its the combination of great customer service and a great collection of beautiful furniture and finance. Its a winning combination for this store. Please check them out. You will not be disappointed.

Highly disappointed. Bought two leather couches from them less than 3 years ago. Was reassured time and time again that we would have no problem with the real leather and that it was the most durable leather in the showroom. These couches get light use and the leather is literally pealing off one of the arms. We paid over $2000 for these sofas and this is what we get. Now we have to spend another $2000+ on more sofas.Also, good luck working with customer service.Update as of 10/3..I have been working with Amanda from customer service who has been great. Though my couch was not under warranty and I still was mislead by our original sales rep, they came up with a solution that will hopefully prevent me from buying new couches. I will keep everyone updated. I want to make sure that I give credit where it is due and so far, Amanda has been a great help and seems to understand and care.10/14 ...Seems like they have gone cold. I am supposed to have a piece on order but I have heard from no one...

We have gotten some beautiful pieces from here! James is a great salesman, very easy going, and always helps us find the perfect piece. Also Amanda is great to work with if you have any issues. She is very patient and kind.

We bought a couch from them pre pandemic. Our salesman was friendly but VERY pushy for the insurance. We were told it would be two to four weeks but probably closer to two weeks. At the four week mark, I reached out over Facebook on March 31st because the building was closed. I received a phone call and they told me the expected date was April 15th. I reached out again on April 25th and they called my husband. They said it should be there the following Tuesday. We never heard from them so wecwe them on the Friday and they said they had called my husbands number once on Monday but wasnt able to leave a message. They didnt try calling my phone or ever call him again.We decided to pick the couches up ourselves. All of the guys were polite and helpful for loading. We were able to do a quick look over before we loaded. I didnt notice any damage. We got the couch home and within two days noticed that the cuddlers cushion is not flat. It looks like someone has been sitting in the corner for months. The front of the cushion is higher than the corner. The cushion itself looks fine. And the base looks fine. So Im not for sure if it was how it was built (we had the couch special made to have the cuddler on the opposite side). But since they do not accept any liability after leaving the building, we did not contact them.Otherwise, we love the Ashley signature couch. Its comfortable and fits the entire family. The cushion covers can zip off.Overall, I think they just lack the communication. We understood Covid messed up delivery times and were never upset about the delay. We just would have appreciated them reaching out to notify us of delays and attempting to notify us more than once that it was available if they couldnt leave a message.

That saying, dont say nothing nice if you cant say anything at all, well that goes a long way. I will not ever buy anything else from them again. I was delivered items from the floor that were damaged, and they knew it. They do not want you to return anything, you simply cannot and I see why. Sad situation, very sad.👎👎👎👎

At first I thought they had great customer service, but as I continued shopping I now believe otherwise. I strongly believe in having a personal service agent to assist you, but I was beyond annoyed because the woman followed me throughout the entire store -overlooking every item and providing details without me asking. Some people are uncertain of what they are looking for and want time and space as they figure out what piece would best suite their needs. I do NOT like shopping and feeling rushed or pressured to make a choice or purchase. Maybe thats suitable for a senior citizen, but not anyone else. Advice... Introduce yourself... Inform the customer of deals and hot merchandise... Check back occasionally. DO NOT FOLLOW THE CUSTOMER! Heck do you guys think someone is going to steal a couch or something?Lastly, they have marked up some furniture to appear higher and offer the same deal youd find anywhere else.

Purchased a power recliner $1080.00 from the floor. I was deciding between two different chairs and liked the size better of the one I actually purchased, but the comfort more of the one I did not.. I discussed this with the sales associate and was told at time by the sales associate that it had not been on the floor more than a week so that it hadnt been broken in yet like the other one had and that it would get more comfortable over time. So I purchased the recliner.. after a few weeks of use it was still very firm to sit on for long periods of time and was not giving in at all.. I called the store and ask about returning the chair and was told I needed to give it time to be broken in.... 3 months later and the seat is still very hard... I have tried folding up a foam pad and using it as a cushion on it. I have pillows in the seat and all around it to try to make it more comfortable but it is no help.. the chair is just not comfortable.. so I call them today to see about and exchange and Im told.. you have had it too long for us to do anything... if you had called us sooner we could have done something... Uh duhhh... I did and you told me to give it time to break in... nice way to give your customers the run around.. I have purchased several pieces of furniture from them... and I promise I will not be purchasing another or be recommending them as a place to purchase furniture from ever again...

Absolutely an awful company. I purchased a chair that was not available or in stock. Within one hours of making the purchase we found a better chair at a better price at Babies R Us. I went back to the store to cancel the order. I was told that the order had already been placed and there was no way to cancel it. Being that it was a weekend the location where the chair is being shipped from was closed. I advise them that I wanted to cancel the order they still refused and said they could not cancel the order even though you have buyers remorse and you have 3 days to cancel your order. They still refused. This company does not care about customer care theyre out for the dollar stay away buyer beware. I will bad mouth great deals on furniture until the day I die. Their name is a joke.Your responds is too little too late. I even reported this to the Better Business Bureau.

I was EXTREMELY DISAPPOINTED in my furniture purchase from Great Deals on Furniture. My husband and I purchased a Loveseat and sofa that was supposed to be bonded leather, however after further discovery it was actually made of 90% polyester, which was not what was advertised to us by the sales person. After having this set of couches for 3 years they started to peel at the seams. We also purchased the warranty for over $500, which again was advertised to us as being beneficial to help in covering any damages. However, after filing a claim we were denied because this over expensive policy did not cover normal wear and tear! So basically we wasted over $2500 for the furniture and the warranty. We went back into the store with pictures and spoke with the store owner/ manager who seemed very reluctant to even speak with us because she could tell there was a problem. She apologized and said that they no longer carry our particular set of couches but they have never had problems with this particular manufacturer, which I find hard to believe. We dont own pets or small children. The only thing we did was sit and lay on the couch! I was also told that they could contact the supplier to see if they had a piece of fabric to repair the couch at my expense of course! No one from the store ever called me back. I would NOT recommend purchasing furniture from this store if you plan to keep it for long-term, or if you want customer service that gives you accurate information and tries to work with you when something is wrong.Also, please dont be fooled by this company. As soon as I posted this review, the company quickly posted a response stating they were going to contact me regarding helping to facilitate the repair. A month later and Im still waiting on that call! It was simply damage control! So not only are they selling unreliable and faulty furniture they are also selling lies to save their business reputation. Save yourself the headache and wasted money and please shop elsewhere.

One big happy customer! Thank you Great Deals and staff! I love my new leather couch, chair and ottoman. Its so beautiful and cozy. Your staff has been so kind and helpful. Im looking forward to working with you all again and would recommend you to anyone!

Ive always been satisfied with my purchases made here. They have a good selection and comparable prices with other stores.

My husband and I came in to purchase a living room sectional and recliner.Nice sales lady at first. She helped with our concerns and when we could not decide on the sectional, as it was quite a bit more than others we were looking, we decided to take the recliner and think longer and remeasure for the sectional. She commented about we baited her for a $3000 sale. I sorta let it slide knowing I would use another sales lady when we returned for the sectional.Then when we got home and found that the recliner was too big for the room with the sectional we were coming back to get, I called to say we wanted to swap it for the power recliner that was smaller. I was told all sales final. No exchange. I told her we’re coming back for another purchase soThe lady said she would check and call me back.They never called me back.So we are just keeping the recliner and going across the street for the sectional. Thanks but no thanks!

I buy a love seat for my parents and deliver it same day (Dec 16). My 85 year old dad cant push the leg rest down so I need to get an electric recliner. It was also to short for my mom. Payment has not even processed and they will not refund or replace. New Policy she stated. Look just above where you signed she stated.... Buyer beware! If I had the integrity of these people I would have stopped payment.

Great Furniture at Great Prices!!

Worst furniture experience of my life. We visited this store and put $1,000 down on a bed and dinning set (we were moving in a month) The next day we saw a dinning set that we liked more for our new home and immediately contacted the store to ask if we could replace the dinning set with a different item. Each time we called to speak with someone they always stated that the manager had to do it and they would return our call. We never received a call from them, instead we received multiple calls and voicemails from our sales rep telling us that we could not switch and demanded that we finished paying for it. I explained over and over that we did not want our money back but just did not need the table. This went on for weeks, I received phone calls from the reps personal cell (the call came in from Burke County) telling me to pay and that a manager was not available. We never received a call from any manger and we also never received our $1,000 back. Definitely a lesson learned, I’ve never felt so pressured to make a purchase in my life. We ended up furnishing both our living rooms, dinning room, and one of the guest rooms at Furniture Warehouse and the provided us excellent customer service.

Do yourself a favor a skip the trip to this store horrible customer service, Glad I decided not to buy! Once you buy Im sure you screwed!

Great! Accompanied a friend who is redecorating her home and prices are resonable with lots of options.

I worked with Joshua over the last few weeks and he helped me narrow down all the choices (there are hundreds) for my sofa. I really appreciate his advice and help. I got a USA made leather sofa that was made in North Carolina. I had it delivered this past week and it looks great in my room. This is my store from now on.

We got a good bunk bed cheap. Decent selection in store and available to shop online too.

Screwed badly by great deals, spent 3000 for quality furniture order. Upon receipt found out fabric tailoring looks like a bad middle school home economy project. They advised me that their manufacturer, recline by design, cannot produce uniform to the eye furniture!! Great deals did not even respond to better business bureau attempt to resolve. They got our money, they dont care. Will be selling it at garage sale, going to lazy boy, they GUARANTEE their finish to be even and not an embarrassment.

I am rating my experience with the salesperson I had - Joshua. I came in several times because I wasnt ready to buy. He was very patient with me, answered all my questions and when I finally made up my mind - he took great care of setting up the delivery. I bought a showroom item so there were no delays with availability.Ive read some of the other reviews and I have heard from several other friends that factory ordering from Great Deals is not such a great idea if youre in a hurry. I didnt hear anyone say the furniture was delivered when promised and the manager told them to read the fine print. There is no recourse if it takes 3 months instead of 3 weeks.

I do not recommend this place. My husband and I ordered a nightstand middle of January and were told it will be delivered in 4-8 weeks. 3 months later still no nightstand. We called multiple times about it and every time they had a new excuse why our nightstand is not ready for pickup yet. Got tired of their BS and asked for a refund. Do yourself a favor and go purchase your furnitures somewhere else.

My fiancée and I were in the market for new living room furniture and bedroom furniture. Immediately upon arrival, we were was greeted with kindness and the BEST customer service we have ever received! From start to finish Rachel and James answered every single question my fiancée and I had AND more. We thought that we knew exactly what we wanted when we walked in but they asked questions that we hadn’t even thought of, made the whole process a breeze... financing included. We are VERY HAPPY with everything from the time we were greeted, until the time our furniture was delivered to our home! WE WILL BE BACK. Thank you guys so much!!!

When me and Dexter Roach move to Augusta that was one of the places we went to purchasing furniture for a new place pretty nice place.

Proud to be sharing in introducing the new top quaility, name brand furniture to Augusta, Aiken and surrounding areas. Working with the owners Carol and Eddie Kennedy is a real pleasure and I am pleased to be part of there team.

Average selection hyper prices

Purchased a recliner, had it delivered and realized it would not work! Not only did they let us exchange the recliner for something new they came back and picked it up on the same day! Great people and staff!

Great experience they were very helpful. Ask for Jabari.

Just got my new sofa and a foot stool this afternoon. I have already taken a nap on it. Its beautiful. Thanks to Carol and Eddie for taking good care of ALL my furniture needs. I will be back.

I had the worst buying experience from this company.1. I first bought a couch and the sales man told me that they were going to give me from their warehouse and not from the display, but they sent the one on the display. When I went to talk to them about it, they denied that even though the one on the display is no longer there.2. They sent the couch and not the love seat and they told me after they delivered the couch. And they said the love seat was going to come AFTER TWO MONTHS, but it didnt even come after 3 months and few weeks.3. I bought a mattress and they sold me a mattress and the brand they brought was a different brand.The sales manager was rude and didnt even apologize for all the inconvenience. He kept repeating that I have signed the paper already and the agreement says that its past the return date. ....I called several times, but no solution to my problem. Nobody would even listen......

First time in store was the worst thing I couldve done! Put a partial payment down on a mattress set. Agreed to pick up the following week but due to the severe weather couldnt find anyone with proper covering. Called to inquire about delivery.... that will cost 149.00 then 70.00!!! So Idecided to ask for money back and was told because I did not pick up during storm and they did me a favor the payment belongs to them!! Well that favor wasnt favor at all! Rude, condescending and straight out thieves! No bed, no deposit. I suggest you BEWARE!

BUYERS BEWARE!!! Please if you have any respect for your money do not shop here!! Check the reviews these customers are not lying!! Even check the way the owners respond very dismissive and they don’t take responsibility for ANYTHING.. They have a answer for everything even when their wrong!! My brother purchased some furniture for our mother very disappointed in quality and customer service their very nasty people! Once it’s in your home they don’t care because they have your money.. Horrible experience our family will never shop here again and will tell everyone who will listen about this place!! SHAME ON YOU GUYS

If I could give 0 stars, I would. I purchased a glass top dining set on March 30, 2017. I was only given the option to take the display but to check it first for any damage. Upon inspecting it, I found that one of the chairs was cracked. They told me to go ahead and take the cracked chair but they would order another and I would get a call the following week to bring it back and pick up the new one. When I got home and put the table up I noticed that a rubber o ring that supports the table from sliding on the base was missing. I immediately called and was told they would order that part with my chair. Today, MAY 5th...5 weeks later and after several phone calls, I STILL have NO chair, NO o ring, NO call back and no explanation. I will be in there next week and my chair better be ready for pick up!! You really need to work on customer service. I was also needing a new living room set but I learned my lesson, it will not be from you.

Great customer service

Best thing we ever did was to shop here I will never go any wear else for furnitureNicest people ever

Had an excellent experience at great deals on furniture. The staff was more than helpful and friendly.

We purchased a chair and couch my grandmother also purchased a chair and couch the same day as well the leather is just peeling off and we even upgraded leather on the recliner and its all started peeling off. I would expect them to last a little longer than 3 years.very dissatisfied in customer service. They are willing to give us a store credit for 90 days.... but isnt enough to buy half a chair. We paid good money for something that isnt worth 100.00 all together now... very disappointed. Not sure how they are still in business. Dont waist your time on money!

The sales person I was greeted by as helped was very professional and great personality helped me find what I was looking for. Her name was deanne.

Price is not so much the issue; however, customer service definitely is. Me an my wife purchased a nice couch with the extended warranty at a reasonable price from Great Deals. 1 year later the armrest collapsed on the left-hand side of our couch. I contacted the store, and inquired about how to fix the problem. It took me 4 months, and 1 visit to get the store to respond my inquires. After much confusion, the store manager (Carol) advised me that nothing in the extended warranty would fix my couch for free; furthermore, that it was going to cost me around $65-$75 to fix the couch. I thought it was odd, but I told Mrs. Carol to go ahead and have the technician to come by my house to repair the couch. The technician was top-notch with excellent customer service skills. After opening up my couch, he discovered that a board had fallen out of place in the armrest. The technician advised that he thought that the board had fallen out of place due to not being nailed in properly at the manufacturer. After the technician repaired my couch, I paid him $80.00 and he left. The next day, I contacted the Mrs. Carol and advised her of what had transpired. I proposed that even though the couch was defective, and it was not my fault, I would like to split the cost of the repair ($40 ea). I also proposed that since my wife had bought that very nice and expensive extended warranty, that all of her personnel need to be either retrained in the terms and conditions of that warranty, or great deals needs to stop offering it immediately. My justification for this was that when my wife was sold this extended warranty, the sales representative portrayed the warranty as a catch-all to solve any and all problems related to the product; let alone product defects. Nevertheless, the store manager (Mrs. Carol) refused both parts of my offer, and pretty much told me to eat the $80 because the factory doesn t make mistakes. Well, I don t know about ya ll, but I wouldn t sacrifice my good name over a matter of $40.

We never ever walk foot back in this store. Customer service is not good at all.

Overpriced and not worth it. Read the reviews and save yourself from coming here. 🙄

Great staff and selection. We looked all over town before we found what we wanted here.

Amazing customer service and great prices

Great selection, just didnt have what we were looking for. Wide open showroom.

Way to expensive and the staff followed me around bugging me

Poor quality furniture; the so-called leather on the recliners is just peeling off; two years old in a well-kept home. Owners would not stand behind their product; brought it to their attention and never got a return call. Purchased

Amanda was fantastic. We will be back!

Friendly sales people, easy financing, and large selection.

Way to expensive for the quality of the furniture product. Customer Service 👎

2 and half months later, Im still waiting on my furniture. No concern at all from the Manager! Will NEVER Recommend or Look at buying from this place again!

Grrr rest service and products.

Excellent prices on quality furniture.

Not bad, not bad at all.

Wow

There are no deals here! Inflated sales prices. The 5% military discount is an insult.

Furniture is priced separately with no discount for purchasing the set.

Felt less helped because we looked younger.

How is this place open?

Cool

Very bad store. never purchase there. Now, they were closed. hahahhahahahahahah