We have been very pleased with Sonitrol over the past 8 years. Interactions with sales, service, and admin professionals have all been positive. They are well staffed and courteous and its easy to reach a security rep during and after hours and weekends when there is an alarm concern. They are quick to call whenever they receive a possible alarming event. Service technicians have all been very competent.

Very helpful, tech are reliable for need of trouble shooting problem .We have security alarm access control & CCTV remote with monitoring Fire alarm system.I would like to thanks Mart & Brian for great service, and also CS station communicating with me.I will highly recommend Sonitrol co. to monitor & take care your safety security & fire alarm system.

Mart Villatuya has GREAT customer service skills. He is our Customer Service Representative for our company. The services that are provided by his company are Access Control, Burglary and CCTV system. We enjoy working with Sonitrol. Thank you for your service.

I have been in contract with Sonitrol through a HOA we manage. Sonitrol has been always so responsive and easy to work with. Very nice customer service and their website is easy to navigate - they even showed me how to use it in person (stop-by-step). Thank you Andrew!

Sonitrol installed cameras for our new store in Concord and they were very professional. From the beginning, they understood my needs and was able to install them in the places I wanted. From the beginning Paul Bakhtegan, the coordinator, game me prices with everything included; meaning there wasnt any hidden fees. He was very patient and professional. Daniel Alves was my installer and he was patient, funny, and professional while he was installing the cameras over a few days. Last but not least, Andrew Smith came after we had the camera installed and showed us how to use the system.I definitely recommend Sonitrol to anyone who needs cameras for their homes or business.

I cant tell you in a note how I feel about our Sonitrol representative, Mart Villatuya, but Ill try. Weve been through a few Sonitrol reps over the years, and Im very happy to say, Sonitrol has finally made me feel like a valued customer. In fairness, the challenges at my company makes it difficult for a rep to work with us, however; Mart has never made me feel like Im a burden to Sonitrol. He always returns calls, emails, and even comes to the site to solve our problems. Mart treats me like Im a friend and I never feel like I have to apologize for bothering him, like I used to with his predecessor, who would not return my calls or emails until I got rude with him. Over the years we have had other reps who have been very kind, i.e.; Adam Hussain and Stephanie Freitas, but they were short-lived and did not have the security system knowledge that Mart has. Before Mart, we were seriously considering leaving Sonitrol! Thank you for Mart!