I was traveling back home to Michigan from Georgia and was stopped in Tennessee for the evening to break up the long drive. It was pouring rain and my windshield wipers completely stopped working while driving down the road. I called Advanced Auto parts and explained my situation to them. Don told me what he thought could be the problem but said they couldn’t actually fix the issue if it was the motor. He suggested places for me to call, so I did and neither of those had any available appointments. I eventually made my way into the store where Don went out of his way to call several different places and people for me, explaining my situation, who might be able to help me get the issue resolved today. He found a place for me to go gave me the address. Rick explained the best way to get there cautiously since my wipers were obviously not working and I was too stressed to wait for the rain to pass. These two gentlemen gave me exceptional customer care and were so friendly and genuinely cared about my car issue. If you live around here, then you already know they’re the best. If you don’t live around here but will be in the area, stop in as they will definitely do their absolute best to assist in any possible way.Thanks to Don, I was able to get my wiper motor fixed. Best customer service ever.

Had exactly what I needed at a fair price! Quick, friendly checkout! Thanks so much!

The absolute best customer service!! I needed help and a very polite young man named Parker went above and beyond to help me. I will definitely be a return customer. Thank you so much!!

The young man checked my engine lights to tell me what issues I was having with my car which I was happy to know what my new issues are.I wont be happy when I get them fixed . You never know what car repairs are going to be.I was on a two-fold mission my son-in-law was there also he was working on his car with calipers and brakes and his mission was very successful and happy with his two caliber purchase for his car.Which of course it wasnt cheap because he was buying car parts.But you have to have your vehicle so you can get from point A to point b.

Good ol boys and gals.They all ways treat ya right and dobthe best they can with what they got.

Usually I go to Advanced over AutoZone with intent bc of their customer service,this time a bit disappointed. I went in asking for assistance with wiper blades and not knowing the size I needed. I nice young lady offered to help and even said I was lucky bc a set is on sale/ reduced priced or what not. But after walking me over and walking back and walking over to computer again to check the part # she walked away again and I was left sitting ( still not knowing the sizes) and looked up to see her helping other customers on register. I still have no wiper blades and again no idea what size they are and on a time crunch to be at work. After 10mins of waiting around.She tells me there are none in the back I just simply asked her what the sizes were and I was in a hurry and Id just get them myself. Sale or no sale. I guess I just didnt feel very lucky after that.🤷

Knowledgeable guys.. great service

That pretty lady in there knows her stuff she was working at the Maryville 411 store Saturday and Sunday

Eddie was extremely helpful and good customer service is hard to find these days. Appreciated.

We have a great team. We all love helping our customers and community.

Polite and helpful to me. and excllent customer service. Polite and helpful and didnt talk down to me because me being a woman.

Right price helpful staff

Needed a battery. They were very helpful and removed the old and replaced with the new. Costly but not surprising.

Super helpful employees!!

Always a good experience. Plus you get emailed coupons which is awesome.

Tim is awesome. Learned something as I watched him install my battery. I felt good about my purchase. I was educated and felt comfortable with product I needed to provide my family comfort!

My old windshield wipers froze to the car today so I had to get me a new pair got a Brand New pair of Rain-X 1499 and he installed them everything was great they are very nice

Always helpful and kind. My go to place for parts.

Helpful with daughter in law battery.

I wasnt home yesterday to sign for a delivery, so UPS left it here at Advanced Auto Parts. Surprising, but convenient. The guys were nice and my package was there waiting for me.

They never said online orders could not be returned for a different part. So I guess if you get the wrong part it will go back on your card. Then they were rude when asked about it and explained they never said anything.

Very helpful staff. Highly recommend!

Great service & FAIR prices.

Seems like lady that answered my calls didn’t give two flips about what I needed or even try to check around and see if any of her others stores had my part. real lazy if u need parts call orileys next door they are more professional and seem to actually wanna help u .

Very helpful staff. Willing to take a few extra minutes to make sure you are taken care of.

Awesome service they helped me out a lot and answered all my questions

Of all the chain auto part stores. I find Advance Auto is the cleanest and best organized. It is usually very easy to find anything in the store that is not behind the counter. If you cant find it they are always there to lend a hand. It usually in a place I already walked by twice. If you need their help with an item behind the counter they are very helpful and knowledgeable. When possible the give you options at different price points with an explanation. I use them whenever possible.

They usually dont have what i need but the staff tries to help the best they can.

Always helpful and great prices.

Great experience. Bought windsheild wipers and they put them on for me.

Really like this place. Very helpful guys behind the counter. Id go here first,even if it meant extra driving.

Ive bought parts from Gary and Eddie for quite a few years and theyve always been really good. Sometimes it gets a bit busy but the parking is good. The only bad thing is that its kind of difficult to get back into highway traffic. Returns are easy and ordering from the website for store pickup is fairly fast. They do the checks engine scans which can actually do help determine whats going on with your car.

Didnt have what I was looking for but all around clean and organized store helpful staff

I have never had a bad experience with Advance Auto Parts until my last purchase. I went in to the 1750 West Broadway location and Doug waited on me. I asked him for my options on brake pads for my old mini van. He pulls up the screen and gives me two options...$50 or $40. I commented that I had just bought pads there for my wifes car and spent $25. Doug just shrugged and claimed that those were my choices. Even though I didnt feel good about Dougs honesty at this point, I trusted Advance and paid for the $40 pads. I couldnt shake the feeling that something was off about Doug, so I checked the website and found that the very store I had just left had $22 pads available for pickup that night. The website gave me a %25 discount making my purchase less than $20 with tax. Ill use AutoZone right next door from now on.....Thanks Doug!

Helpful and happy employees.

With YouTube working on a car has become a great way to save some money while learning a new skill. This location makes it even easier and better, the staff is very knowledgeable and they are always willing to give you a few minutes to share their advice bases on their experience.

Super helpful in helping me find the correct headlight bulb for my car.

Good service and good prices

Needed a battery in a flash. They had it in and I was back home within 20 minutes. They are wonderful. Thanks!

I went in for wiper blades. Worker found them for me, discussed the options with me, and installed them super quick -- it would have taken me all day! Super greatfull for this place!

Very helpful people and good prices

Great place and knowledgable staff. They took care of a warranty starter and figured out the cause of multiple failures. Thank you.

I own a business, so I always order online and pick-up in store. Its easier that way for us. They are always prepared when we get there. The service is fantastic.

Had what I needed and knowledgeable staff helped fox the problem

Great service!

SUPER Helpful Staff. Hard Working And Knowledgeable.

Always very clean and the staff is quite helpful.

I sadly cannot remember her name, but the gorgeous blonde Amazon woman that works there has more knowledge than most of the men that work there! If I were to go there with a question I would seek her out!

Excellent selection of good quality parts. Knowledgeable employees and long daily hours make this an excellent place to stop for Quality Parts

I live 12 miles away from the store. Took every penny I had to rent a ball joint press, when I went to return it the next morning they told me I would have to bring it back that evening, they dont keep that kind of money on hand?! If you rent a tool there, you better use a card.

Gary just changed the battery in my car, and did a great job! This location is the best.

Super helpful staff they will come out side to help u with ur car or truck

Very helpful staff. Good selection of parts.

If you need auto parts thats the place to go to them guys Was awesome

Most helpful staff! Good prices and selection. You cant get service like this online!

They sold my boyfriend the wrong part for my car. The clerk also sat in my car while my son and I were sitting in it waiting and eating our dinner. He sat in my car to ruin the check engine light. I thought that was very unprofessional. Ive never had any of them sit in my car instead they stands pause the drivers door. He didnt even acknowledge us being in the car so that made it that much more uncomfortable.

I went in for replacement bulbs and WS wipers. The Associate was very helpful obtaining my size of windshield wipers needed. He gathered them quickly. He amso offered to replace them for me. I appreciated the help. I do not know how to change tbem. I also do not have much strength in my hands to do much like that anymore.

Good deals on certain things.

Has loaner tools and a friendly staff willing to help you find what you need

Great service seems like they no about cars and are willing to help u out

Had my part as I was out of state

Store Manager is great!!I would have gave a 5 star rating but a younger female staff member was rude.The store manager corrected the problem.I will go back because I like the store manager.Female staff member needs a lesson in customer service.

The staff are helpful, but also willing to say when they cant get the part you need.

I get my car needs here. Service is awesome and the staff are knowledgeable

Fantastic customer service, always has the parts on hand, and knows what they are doing!

Order online and pick up at store, could not be any easier.

Refused to return a car cooler I had receipt and never used said it should have a package yet sold to only had tag didnt have more at time now that they do .....they dont come any packaging just refused me service when I was spending lot a week now I go oriellys

Great service

My only complaint is the guy didnt really seem to pay attention to me while checking me out. He barely said two words to me. He was talking to somebody else. He seemed to do his job well otherwise.

Very helpful and friendly. I enjoy this one

Good people very helpful.

Competitive prices and very helpful employees I would recommend them if you need parts asap

One of the smaller stores but friendly staff that may not know a whole lot but are capable of finding it out

Very helpful. Friendly...

The only reliable knowledgeable parts service company around

Service was great, they assisted us with our brake lights not working, even after checking bulbs and fuses. Was bad ch connection in our trailer outlet.

New Battery Alternator checked good to go.

The only place that I buy parts, etc for my vehicles. I especially like their friendly and knowledgeable staff and free installation of many items.

Ask for Ricky. He was great and very patient.

They didnt have the 2 things i was looking 4 but did their best 2 help me.

Good place to get parts

Helpful but employees tend to be a little gruffy.

Very helpful and friendly. Overall impressed.

Always willing to help and I got $5 off for being a perks member. My favorite parts store.

Always helpful and good prices. My only part store

Friendly crew of people, but the inventory is always slim.

This store is wonderful with awesome people

Fast and friendly service

The people here are so knowledgeable and helpful.

Parts are usualy at hand.. Nice people and somewhat knowledgeable . always check your parts anywhere.

Very knowledgeable young man. He knew his paint

This is my number one stop for car parts I usually wait for older staff so I know I get exactly what I need

Always friendly helpful staff.

Overall, really good store and helpful staff.

They have almost everything..if not THEY with GET it..and they try to match prices with other stores..just ask them.

Always very polite helpful customer service

They had a lot of red tag sale items. I got seat covers for under three dollars.

They take used oil.

Dont have common parts

Got what I needed, now my tailgate is working.