The normal pharmacist who is usually there is so nice but whatever pharmacist was there that was brunette was not helpful. I have a finger infection and my whole thumb is swollen. I’m on antibiotics and I asked if I could talk to the pharmacist for a recommendation. The pharmacy tech basically tiptoed around this pharmacist to ask her to talk to me. She acted like she couldn’t be bothered with helping me. She was like there’s nothing that can help here with the pain even though my mom who is a nurse told me to use epsom salt. I just thought I’d ask to see if there were any other recommendations but nope. I won’t ask for help when she’s there.

I have been going to this pharmacy for two years now and today will be the last day I go back. I have my prescriptions called in ahead of time for 3 month supplies and today was told my medication would not be available for another 3-4 days as it is needed daily. I didn’t get a catch a name, but a young blonde behind the counter was very rude and said there was nothing that could be done & if I needed my medication that bad to have my prescriber call a different pharmacy; at 4 pm. I am not one to complain or write a review but for someone to be so uncalled rude for trying to get medication that is already called in and to be out of is insanely ridiculous. Will never go back.

CVS 103 Foothills Mall DR Maryville 37801.Got my Johnson & Johnson Covid 19 shot today! 5/21/21!It was so easy and painless!Kudos to Stephanie the Pharmacist that gave me the shot!I was so nervous but she calmed me with her good nature and confidence! Really put me at ease!I hate shots but I can tell you I didnt feel a thing!One thing I noticed about this location.... It was spotless! Seriously you could eat off the floor!Thanks again Stephanie!

Friday afternoon I took a covid test, they gave me a positive results. Well today I tried to get my test results so I can get a antibiotic infusion. Well guess what they lost my results. They have no records of me ever being there. Now I have to go and get tested again. Thanks a lot CVS, I will not use you again for anything.Im going to Kroger.

I tried calling about a prescription, and 30 minutes later I still hadn’t talked to anyone. I listened repeatedly to their spiel about Corona Virus testing! What kind of pharmacy never answers the phone! Ridiculous! It is my bad that I had the prescription called into there. Never again.

I came here to pick up medications for my husband who is a veteran. The VA was not helpful and giving the pharmacy tech and the pharmacist a run around to try to get medications. Connie Everette and the Pharmacist Kirstyn Houseman were amazing and helped get them taken care of so my husband could get the treatment he needed. I wish every place had people like this who are amazing at what they do.

Today I learned that CVS Minute Clinics dont treat men. Attempted to go today for an appointment and was told that mens anatomy is too complicated for them to treat, but women are just fine. I dont believe Ive ever heard that a single time in my life, but okay. Wont try to use them again for sure.

There are never enough employees working in the pharmacy, expect to wait in a long line no matter what time you go and there is a problem with getting my prescription ready EVERY single month- its NEVER ready when the automated system says it is and its extremely difficult to wait on hold as long as you have to to speak to someone.

Nice, quick, easy to deal with for flu shot. Free WITH insurance, $25 without. Two weeks to build immunity up. Pharmacist [Stephenie] was great with needle. No pain, no issue

It seems they spent a fortune on remodeling, but now a simple item like tweezers is scattered over four or five different areas!Super inconvenient, a time-waster and extremely irritating.

Went to the Minute Clinic, asked specifically will they test for strep and flu and the NP told me absolutely, just get checked in. I checked in and waited 45 minutes, get called back, 20 seconds into the visit she tells me well, we can’t test or treat any respiratory symptoms until there’s a covid test. Ok, for one, then why did you tell me I could get these specific tests before I even checked in, two, why can’t I have a strep or flu test to rule these out in the least because strep you can take antibiotics and flu there are over the counter drugs you can take if you want. What a sick joke to bill me for a visit I could have avoided if the NP was honest from the beginning. I’ll never go back

This CVS is always chaotic and understaffed. Theyve been making mistakes with prescriptions lately. Today there were people filling prescriptions not following cdc guidelines on masking up. The customers were even worse. There are signs on the door stating masks are required. Over half had no mask or it was on their chin. I would expect better from a place that supposedly cares about health.

I want to give a huge shout out to Carrie! My 3 month prescription was going to cost me $177 with insurance; up from $100 last year. When I spoke to her on the phone earlier to put in the refill, she encouraged me to look for a coupon. I did look for one but did not think I qualified. At the drive thru, Carrie asked me if I had looked for a coupon. She went through the questions with me; I had answered one incorrectly. My new cost was $52! Thank you, Carrie for going above and beyond!!

10/10 of NEVER getting my pictures from here again! All my pictures were blurry or the heads was cut off. I told the lady im not pahing for them and she continued to ring it up and tell me how much is was. I told her im sorry im not paying for these bc there either blurry or you cant see the heads. She told me i HAVE to pay for it THEN redo it and pay for it again. I will NEVER go back

Wait time is RIDICULOUS!!!! They need more help or get more organized. Im not sure what the problem is.

Great friendly service

They called several times reminding me to pick up prescription. Here I am. Waited 15 minutes with 5 cars ahead of me. Pulled out and went to run another errand. Decided to come back to try to get prescription. I have waited another 15 minutes. 3 cars currently in front of me. I’ll try to wait it out. But I am going g to transfer prescription to mail in order for medication. This is ridiculous. They have COVID drop off at same window. Don’t know if that is why they are suddenly so slow. It’s the worst I’ve ever experienced. Usually only 5 or 10 minutes.

My prescription was suppose to be done by 6:00pm. I showed up at 6:00pm and sat in line for 30 minutes. The lady told me it was never done and to come back in an hour. So I showed up 2 hours later at 8:30pm and it still wasn’t ready!! They are always beyond slow and don’t get stuff done in time.

In from out of state and they were super fast and efficient at filling scripts (under 10 min after it being called in). Ladies behind the counter were very sympathetic and helpful to me being sick.

I hate to see so many poor reviews. Our insurance changed, and we are supposed to go to CVS. Now. These pharmacists and their staff have gone above and beyond helping us figure out the best prices we can get, helping us with coupon codes, getting our refills straight, and even calling our insurance when they were denying our new baby. The pharmacist even went out of her way on a slow evening when one of the techs was trying to work out some coupon codes, and she sat and had a whole conversation about her cats and his cats and showed him pictures! It was a huge help to this tired pregnant momma! 5 stars for sure!

I actually wasnt even getting a prescription filled here. I overheard the pharmacist and techs talking about every patient that was in the drive thru or had something called in. Going on about there prescription and even saying the names out loud, loud enough I heard in a isle I was in. This is a huge HIPAA violation. I would hate to be judged just by the medication I was prescribed. Everyone had the most negative attitude. I think they definitely forgot why they chose that profession .

Pray you never need to call the pharmacy. Left on hold for 10 minutes before I hung up the phone and decided it was quicker to go in person and tell them to transfer my prescriptions to the Walgreens across the street. (Who, for the record, will answer their phones in a timely manner) Never spoke to a human the entire time I was left on hold either. 10 minutes of loud static elevator music really takes you there when you just want to ask one simple question. Good thing it wasnt anything important, right? 😒

CVS as a rule, has customer service at a snails pace..... running your new insurance card.....well thank goodness they have magazines, youll need one. This locations inventory levels are decent.

The lead Pharmacist shows a very poor attitude after driving 160 miles round trip and waiting two hours in store. I’ve called My CVS 5 times because even though no one is in the store they will not take the time to call about a no cost trial prescription that the manufacturer offered me. This is a blood thinner and I am going to have to leave without it. Will most likely stop using CVS all together.

Not happy at all with CVS service. I waited a long time to speak with pharmacy using there over the phone service. After being very patient and waiting my turn to speak with an employee a woman named Angela answered my call and while I was in mid sentence she hung up on me. I have been hung up on in the past by employees and so has my mother. Im tired of being a loyal customer and a very patient one. I WILL NOT recommend this cvs to anyone.

This is a busy pharmacy, so there is usually a wait. If you drop it off, they will send you a text alert when your RX is ready to pick up. The staff is always kind and helpful.

This is the worst store I have ever dealt with. The pharmacy refuses to answer their phones. My first experience was calling to inquire about my prescription and getting put on hold for 10 minutes. Hung up called back, same thing. This went on for over and hour and we finally had to get in the car and drive there. We get to the back isle and call the pharmacy and not one person answered the phone. Everyone behind the counter stood there talking and carrying on. TODAY....ONCE AGAIN....Call up there to find out about my perscription and same thing. After being on hold for over thirty minutes I finally called the front desk. She tells me they are back there and sends my call back there. Hold again for another 20 minutes. I had my meds transferred to Walgreens!!

This is usually a busy pharmacy but they are so kind and helpful. I like the text alerts they send when your rx is ready.

DONT FILL YOUR PERSCRIPTIONS HERE! They are swamped with business and can NOT handle the workload. You will wait and wait and wait and wait. Even when they tell me my prescription will be ready at a certain time, I will wait at least and hour after they told me to come in. They have also given me other peoples perscriptions by mistake which is probably illegal. I got home and there were extra bags stapled to my order. Then I try to return someone elses perscriptions back to them and they apologize and ask me not to say anything. I am transferring my medications to another pharmacy which I should have done years ago.

Good prices, clean establisment, although there is sometimes a wait for what you need.

Need more help- wait time is unacceptable!

This pharmacy is so unorganized!!! Wait time is awful!!! I Called to make sure meds are ready they say yes so go to pick them up and there not ready!!! If I didnt have to use this pharmacy for insurance reasons I would leave so fast!!!

The Pharmacy staff let the phone ring over 20 times before they answer it, then put you on hold. I have literally been standing in line waiting on my RX and they all sat there letting it ring and the associate checking out the huge line of customers had to stop, apologize and get the phone.

No Customer Service at this Pharmacy. They not answer the phone.😞

Pharmacy staff is very rude to customers

Friendly staff, quick service

Takes forever for them to answer the phone.

Fast accurate Pharmacy in town.

People who work there friendly

Easy on and out