I went to Jeffrey Auto to get the oil changed in my Jeep because I received a 50% off coupon for educators in the mail. When I picked up my Jeep, in addition to my receipt I also got a printed summary of current areas of concern and future potential problems. The owner took time to explain each one to me and having an actual list for reference helps me to remember all of the issues so I could plan accordingly to address them. I assumed it was his wife at the counter and she was such a sweetheart also- so nice and helpful! A very positive and pleasant experience!

Excellent communication throughout the process. Upfront on what the cost would be and waited until I knew exactly what was wrong and what it would take to fix. Repairs on vehicles aren’t cheap but you get what you pay for. Recommend Jeffrey Auto Repair

Very pleased with the outcome of these repairs. Engine runs great. Clunking noise in front suspension is gone! Car drives and rides much better.

I had an issue with the door to my gas tank not opening and I was about out of gas. The service people got me in right away and fortunately the door opened for them. The staff were super friendly from the initial phone all the way to handing the keys back to me. Highly recommend this shop!

I was home from Colorado for my fathers funeral and was informed upon arriving home that I had a headlight out. The crew had me drop my car off on Wednesday and it was ready to go the following day. Considering everything that I had going on, this was immensely helpful. Thanks so much for your help gentlemen and anytime that I am home and my vehicle has issues it will most certainly be coming to you!!

Our van was shaking in a dire sort of way so we halted our cross-country trip to figure out what was going on. Jeffrey Auto was the 3rd place we called - the first 2 couldnt get us in any time soon - but they were able to get us in that morning, perform diagnostics & have it fixed by closing time! They even sent road trip bags of goodies for our 3 little girls which was over the top thoughtful!! We are so thankful for the amazing customer service & incredibly speedy van repair.

Would highly recommend, these guys are very informative, professional and got my vehicle back to me quickly.

Excellent service! Came in below quote, on time, new brakes feel great, very pleased with the communication, and loved the picture / video multipoint inspection.

They kept me informed on progress and what all need to be done

I have been going to Jeffrey repair for years and always get treated right! They always take the time to review options on what needs to be done now and what can wait. I dont ever need to worry about being able to trust if the job was done right.

Had bought a used vehicle a year ago. Had electric problems. They fixed it and backed up there work. Had another problem the next week. They fixed it at no cost. Great service for the price

Very prompt and professional. Would certainly take my vehicle back for further services!

Friendly, professional, explained everything.Very clean facility.

Tim and the whole team made it possible for me and my family to be able to continue our road trip today. They helped fixed the problem very quickly. They also made me and my family feel very welcomed in the shop. Thanks again for your kindness!

Glad they operate near my home. I will use their service again,

Jeffrey Auto Repair recently also became a Cub Cadet dealer. Had our unit picked up for a repair. They took care of the repairs in a short period of time and stood behind their work. So happy we also purchased an additional riding Cub Cadet mower from them. Going forward they will have the opportunity for more of our service work. Great group to have on your team.

Wanted to give a big thank you to the gang at Jeffrey Auto for getting us in on short notice and back on the road after some brake trouble with our travel trailer. Timm, Warren and Harper (Chris) determined the problem and got the parts ordered. After a few adjustments, everything is now working fine and we feel more comfortable in our future travels. We’d definitely stop again for any service work should we be in the area and in need. Thanks again guys!

Was on vacation in Clear Lake and unfortunately had my car beak down while out there. Came into Jeffreys because they appeared to able to get it looked at the fastest, engine was overheating due to a coolant leak. Labor alone was twice the price of the parts and some of the parts themselves were already overpriced for market value (you let me know where coolant cost $100, and no this doesnt factor in labor). I will admit, service was decent and they did manage to get me back on the road within a reasonable amount of time, but if I was not trapped in such a difficult situation, I would never pay such outrageous prices for the job done. Couldnt help but feel like I was being taken advantage of due to my situation so I cant recommend service from this shop.

This place is just a racket. Brought in my car to have a breathalyzer installed so they did a full inspection and refused to install my breathalyzer until they repaired things like my tires with half tread, my tie rod, and my bearings.

Great service and quick work!

Fantastic customer service, they walked me through every step and every charge involved in fixing my car. Not to mention it was a very fast repair!Knowing as little about cars as I do, i’m usually a little worried about being taken advantage of; but i felt 100% comfortable with my choice in auto repair.I will definitely be back!

I want to thank you guys for getting my car in quick to look it over and for not allowing me to drive it home on 8/9/19 for loaning me a van while you fixed my car. But the most happy part was getting it back two days sooner then I was told. And to Ryan I didn’t change my mind I don’t want no van still. Thank you guys for your quick work and driving it home today on 8/13 was so nice not having to avoid bumps. Definitely will come back for anymore work needed! Very happy!

As always, quality work. You can rest assured that your car will be in great shape from the repairs when you leave the premises. The electronic record and email shows you the work to be done with photos so when you call to authorize the service or additional service, you will see the need for the repair. No other repair company has ever done this in my life (and I have been driving for decades and owned a lot of cars).

JARS is the best, fastest, and professional service I have received. I recommend this place to everyone.

Took our BMW X5 there for maintenance and a repair. The work was completed timely and professionally. It is nice to have a local shop available to work on our BMW rather than be forced take it to Rochester or Des Moines. Will definitely return to Jeffrey for any future work.

Although the price to discover that there was nothing materially wrong with car -- although it wouldnt start over the course of two days -- was approximately $250, I still think this business is great. The staff is always pleasant and eager to serve and they consistently meet all established deadlines. And they provide free loaner vehicles for as long as your car is being repaired. I will definitely recommend them to anyone asking about good repair shops in the area.

Great work and fantastic customer service! I absolutely love that they go though and get pictures of everything, so you can see it for yourself!

Brian and his staff have worked on my Jeep a few times, and get the job done in a timely manner. It is always nice to get a lift Home by an employee there when I drop off, and at one time I used their courtesy vehicle for 3 days, free of charge. I will continue bringing my cars there for maintenance and repair. Thank you for everything folks. Danny

Staff is friendly, knowledgeable and prompt. Pricing is very fair and the staff is upfront with their pricing. Their shuttle to and from work in the Mason City area is very helpful, and Jeffrey Auto is flexible with service times to accommodate busy schedules. Im new to the area and have taken my vehicle here for service for the past 6 months with nothing negative to report. Highly recommend these honest and down-to-earth people!

Brian and his team are amazing! The customer service is over the top and the service work matches it!

Customer service was beyond incredible! No other mechanic in this area has treated me as well as Jeffrey Auto.They showed proof of repairs and talked you through each component. I will be going there again for any repairs!

Very easy to work with and very knowledgeable. Got us in right away to diagnose the problem and repair our truck. Great job Brian Jeffrey and team we will use you again!

Fantastic service with an exceedingly friendly staff. They are very easy to work with and throrough with the work they do. Brian seems to be an excellent mechanic. He is very clear in his explanations of the issues in your vehicle. They do well in showing they care about you as a customer and a person in ensuring you’re safe and your vehicle run properly

Decent deals on vehicles and from what Ive heard fair pricing on repairs.(Edit) Your correct Ive actually heard you are insanely priced and overcharged. Sorry I was thinking of Scottys Auto

Over priced for diagnostic testing

Everytime my husband and I had to rent out a U-haul we went to Jeffreys! They are such nice people that work there! We are returning customers there because they answer questions for you on the spot and they know their stuff. They are honest and reliable people. Seriously if you need to rent a U-haul I recommend them!

I love having my car repaired at Jeffrey Auto Repair. They are fast and efficient and their pricing is fair. If you schedule an appointment far enough ahead of time you can use their loaner car for the day. That was a deal maker for me since I only have one car. Highly recommended!

Lots of fluff, no substance. Got a great video of every aspect of my car, but thats not what I took it in for. If you know nothing about your car, this is the place for you because you wont realize how much stuff you paid to get done that wasnt necessary. New service manager comes from many years at the dealership, which explains a lot. Very disappointing...still looking for a reputable mechanic in the area.

Excellent service as usual. This time I especially appreciate the work being done before noon.

Kindhearted, explained items well, great service

They are knowledgeable and fast

Exceptional service and helpful staff!

Awesome service!

Great place to take your vehicle

Always a good experience. Timely, friendly and a good value.

Always willing to work with you and have great prices on everything. The staff is also super helpful!

Honest mechanics which is so hard to find saved me a 1000 dollars and possibly my life because my car was not safe to drive.

Very helpful

Always do a good job.

A+++

Everyone is friendly and helpful

Brian, Tim and Roger...very professional.

Brought my car in to have the water pump looked at and possibly replaced 7 hours later was charged $200 for nothing more than a visual inspection of everything in the car not pertaining to the problem I brought it in for then quoted me almost $2,000 to fix all the problems they found most of which I knew about already I will not be bringing my vehicles back in here for service nor will I refer them to anyone

Friendly staff, amazing mechanics

Best mechanic in town

Very friendly and helpful!

A complete rip off

Fine Mason City repair shop