My experience at Mason City Ford Lincoln was very positive. Responses to my online requests were timely and professional. All personnel were knowledgeable, courteous and friendly at the dealership. The salesperson, J Rew knew exactly which vehicle would suit my needs and my budget. Love my new car and appreciate the time and consideration given to me. Mason City Ford Lincoln does our town proud!!

My problem: Needed to purchase a F-450 pickup to pull a large 5th wheel camper. Research found that low mileage used dually pickups were just about impossible to find and commanded a nearly new price to get. For the cost offset, I justified that getting a new F-450 made sense. The solution: I called local Ford dealers. After talking to about six local dealers (with some pushing to get options I couldnt justify, others unable to sell F-450s), I settled on visiting Scott Deetz at Mason City Ford; he listened carefully to my requirements and offered the exact configuration I needed to keep my costs down. I was very happy to make a deal with Scott because he didnt just open up a front door for me, he actually worked to get me the best deal. I had researched ahead of time what my invoice and msrp cost would be and he offered me a deal I couldnt ignore.. without being pushy or using any buy it now scare tactics. In summary: I waited a couple months and got exactly what I wanted (truck had to be special ordered). All I can say is - thank you very much Scott Dietz and Mason City Ford!

Appreciated the attentive sales staff who listened to our needs and quickly responded. After test driving four vehicles, we found the one that best fit our wishes and our budget-- including a kayak rack. They bent over backwards to make a good deal with us. (Please disregard previous rating-- it is bogus.)

I just had a question about something and Scott went above and beyond my expectations to help me. I really appreciate a dealership who is very helpful and can provide me with what I need instead of just saying we cant help you without even looking into it like my local dealer did. I will be bringing my new car here just for this next time I need service and will look at this dealer next time I need a new car. Thank you!

I took our 2016 Explorer here for a few recalls that needed to be done. The service staff was great. Communicated well when my vehicle would be done and were flexible as far as me picking up my vehicle. The entire process was very smooth and would suggest taking any work here!

I trust the advice I receive from the service staff that have taken care of my car since its purchase here in 2013. They are on time for appointments and provide shuttle service if I need it. In my opinion they are the best - absolutely excellent!!

Zach Hermanson was so amazing and helpful and loved his awesome personality and how he showed every bit of the car. Definitely will be back in the future. Thanks so much Zach for making this transition easy as possible and friendly!!! Dustin and Megan Willis

I bought a 2010 MX-5 Miata from Mason City Ford Lincoln. I drove 330 miles to Mason City, IA to pick up this car and they made the entire process pleasant and worthwhile. Kevin McCane was amazing. He sent me pictures and videos and gave me ownership background on the car. Everything was handled as expected. I walked in and test drove the car. Signed papers for 3 mins and I was done. Both Kevin and Trent were outstanding. Thank you for taking care of me and making this buying experience so nice.

Good experience and good customer service. Fast and friendly. Thank you.

Friendly staff. Comfortable sales process. No high pressure. Provided effective teaching about our new vehicle. Would highly recommend!

Started with the internet viewing of their inventory, asking questions and more pictures turned into an appointment time then a test drive everyone working towards the same goal. Very Professional. Thank You for your help.

I stopped into the dealership to have my battery replaced and the service was done in a very timely manner....Thanks Again 👍

What i appreciate most about the service department at Mason City Ford is their honesty. When they didnt think there was any need to investigate my car issue any further, they let me know rather than doing it anyway and wasting my money. I truly appreciate this!!

Great people.... Understanding, and informative.

Mason City Ford is the best place to buy a car or get a car repaired. They were friendly, not overly up my butt salesman people. Genuinely knowledgeable and what they didnt know, they found out. I appreciated thier honesty and they understood what I was looking for. When my vehicle has an issue, the mechanics communicated everything well. I was impressed with the service and will only buy/repair at Mason City Ford!

Scott did a great job of telling all the details of my new 2020 Ford Ecosport. Coming from out of town the process was quick and done within a couple of hours. They have a great selection and walk you through the process of owning a new car.

I went to look at a couple cars and had the most amazing experience. Zach made the test drives so much fun! I wasnt nervous at all!!! He answered every single question I had (which was a lot). He made sure everything was up to my standards. If you are looking for a stress free and fun car shopping experience, I would definitely recommend shopping with zach!!!!

Had my car (Lincoln MKX) detailed yesterday. Received a text to review their service 2 hours before I even got my car back so that was weird. They did a good job on the interior, but the exterior wasnt much better than if I had gone through the regular car wash. They did get the bugs off the front of the car and side mirrors, but the chrome wheel covers still had gunk on them and still had some white cleaning product residue on them. There was goopy mud looking stuff on the back where the back hatch door comes down. The guys that dropped off my car took off before I could even talk to them or review the quality of the job with them & I was standing right there in the driveway. I do appreciate that they pick up the car and deliver it back, but that is what they promised to do when we made the purchase so that should be expected.

Went to get a new car and the service was excellent and the sales team was very professional!!

Not an honest dealership, they clear check engine lights to sell the vehicle. My light came on the day after I bought it. After I mentioned this to a coworker, he had the same thing happen to him at this dealership. My fix was pretty simple and only costed a couple hundred dollars, but just shows their shady business practices.

Chase Burt was the one who helped me and he did a wonderful job! There was no pressure or hassle! Super easy sale. Very satisfied with my purchase! Thank you!

Ryan Kraft great service advisor,Darrell long Best anywhere service technician girls at pay window always friendly,Thats why I bought my 2021 Escape there.M.C. FORD TOP TO BOTTOM, fair and friendly team.

Called Ford to process a recall, got me in the next morning! Very nice service department, gave me a ride to work.Probably my go to since moving to Mason City! Thanks everyone for the great service.8/5/21Had a problem with my truck on the way to work and they got it in and fixed that morning, as well as giving me a ride to work!!Thanks again everyone at Ford!!!

I have been using their service department for 5 years and have no complaints whatsoever .

I want to begin by saying we have nothing but praise for the people we dealt with while at the dealership. We had an appointment for transmission problems with our 36 motorhome but before we arrived the engine stopped as well and had to be towed. Even thought Mason City Ford does not usually work on larger vehicles they agreed to work on it to see if it was a transmission problem or an engine problem. As it turned out, they were not able to fix the motorhome due its size. They advised us as to what the next steps should be and treated us more than fairly. I highly recommend this dealership for their professionalism and workmanship.

Honest and helpful group in both service & sales! I feel good about doing business there.

Excellent buying experience from Scott! Will definitely buy from them again!!

Took my ford ecosport in for a detail. My car was filthy.They made my car look as if it was brand new.I would recommend them for such services

Rach ti.e Ive gone for a recall to get fixed, the guys have been fast and friendly

I have always had a great experience at Ford Lincoln. Always in and out and very informed on whats going on with my car! Thanks guys!

I have been dealing with mason city ford for7 years. i have never had any kind of problem with anyone there. scott deetz has been just wonderful to deal with

I would never purchase a car from this cesspool. Initial purchase of vehicle of course was above average but when the Chrysler started having multiple mechanical issues suddenly the service disappeared. Wouldnt even call back after multiple attempts couldnt even get service on the phone . I would never recommend buying a car from this dealership

Ive bought used vehicles here for years and its well run plus the people were nice

The service was great and everyone was very friendly. I would highly recommend Mason City Ford service dep.

Great services!! CHASE BURT hes the # 1 👍

Excellent service staff and area.

Great service, Always take care of my issues

Good experience. Comfortable waiting. Timely service.

Zach at mason city ford was awesome helping me with my trade in and Im very happy with my experience there

I love how fast their ability to get my Escape in and since I work in Mason City they were able to come and pick up my vehicle and return it. I always use their service.

Scott was very helpful. Helped me find a nice car to fit my need. Had everything i wanted and then some.

I was very Happy to be referred to them. They was very upfront and professional with me.

Just bought a car from them and cant say enough about how good the experience was. Scott Deetz was my sales guy. I had a lot of questions which he was of course able to answer but there is an honesty about him that I appreciate. I also appreciate his friendly no-games, no-pressure approach and the fair negotiations over price. I used Mason City Ford for the maintenance work on my Escape and built up alot of confidence about their service department so of course theyre going to get my business on my ntm car.

Its about trust. It can be hard to find sales people that have our actual interests at heart. Recently, I needed another vehicle. I made a few calls around and had some offers made to me that seemed questionable. I started stressing. Then I remembered Scott and the team at Mason City Ford. They really took good care of us some 4 years back. The van we got then is still rockin & rollin. So I called Scott. Not only did he remember us but in the space of one afternoon, he found us what we needed. Scott and his team went out of their way to cover all our needs and meet all our expectations. I know that sounds cliche, but it is totally true. In the end, I realized how much worry was wasted by not going straight to Scott and Mason City Ford. Trust matters. They earned mine!

I have always received great service from Mason City Ford. They are helpful and easy to work with.

Costumer service was very prompt on the there decisions. Which was very awesome. Service Advisers hooked. Us up with a very nice car to get back home.Thank You .

Great experience! Cody was great towork with!

This place is amazing.just see any of the team,I personally use Kevin McCann and luke to buy a car and Ryan was awesome in the service dept.

They were able to get my car in right away and even came to pick it up! Reasonable price too for my oil change!

Scott listened to all my needs. He worked with me on the price. He even had a car brought to me from a different dealership out of town so I could test drive it. He went out of his way find a vehicle that would meet all of my specifications!

Fast and easy what else could you ask for. Great job

The service was fine. Unfortunately the only people I saw wearing masks or distancing were 2 other customers. There was no attempt at any Covid safety protocols, no distancing, no hand sanitizer or any other Covid precautions. I felt very unsafe. No one seemed to understand when I asked about a place where I might wait safely. It makes me want to spray my vehicle with sanitizer.

My first experience with Mason City Chrysler Ford was not a good one! I found a vehicle online through Facebook marketplace that was advertised in the description with the first word of spotless. I drove over an hour and a half to look at this vehicle only to find out before even getting out of my car that it was far from spotless. The the salesman Jay, was very easy to work with and was very forgiving for the misrepresentation I received on this vehicle. This misrepresentation cost me 4 hours of my time and fuel to drive over 150 miles to look at a vehiclethat was far from the way it was advertised online. I dont think I will be returning to Mason City Chrysler Ford.

I could not thank Dave more. He is the best, always!! Bart pals

Scott and Krystal were great! From prompt and courteous Q&A before I got there to financing and service after the sale, I would not hesitate to look to them for my next car purchase. Thank you, thank you, thank you!!!

My wife and I received excellent service from this dealership. The staff hooked us up with a car of much higher quality than we anticipated and was also able to work with the local credit union to decrease the down payment required. They also worked with us personally to keep our car buying experience compatible with our busy work week.

All staff we encountered were friendly. no pressure sales. Scott was awesome, he was helpful, and took the time to answer all questions! Best selection of newer used cars of all the places in town for the price range we were looking at.

Excellent experience, I dropped off my vehicle, they provided a ride to the Y, called when vehicle was ready, then picked me up.

The team was quick and efficient as well as polite!

On time and great service!

Got me in at a short notice and did the job. Cant ask for more.

Friendly service done in a timely manner.

Dave from the service department is always pleasant and always patient with my questions. Thank you.

Very friendly people and really great service

Very helpful and friendly

We drove 2.5 hours to purchase a used Escalade. Everything was very transparent through the purchase process. Until we returned home. There was a drivers side door handle replaced by Mason. After returning home (2.5 hrs away) I discovered that Mason did not tighten up the door handle they replaced. I had to pay someone to remove the door panel and correct the problem Mason created. Mason also replaced Canister Perge Valve located in the rear of the vehicle. Apparently the wire was broken somewhere between the engine compartment and the new valve. Instead of finding where it was broke, Mason ran a new wire and didnt bother to secure the wire. It was rubbing on the converter, the front drive shaft and various other moving parts. This wire would not have lasted very long. I again had to pay someone to correct Msons sloppy work. Doesnt appear to be a dealership that is looking out for their customers.

Staff was very friendly, accommodating, and seemed motivated to not just sell me a vehicle, but to sell me the right vehicle. Really appreciate the kindness and willingness to find the right fit by the staff. Really made me rethink my impressions on Ford after being raised in a Chevy household.

I have always went to mason city ford for all my car needs. Very respectful and very thorough on inspections. Appointments have always been on my schedule and done in a timely fashion. Thank you for all you do.

Great experience, we will definitely be back!

Great customer service and I was in and out!

Great customer service and salesmen. Our salesman worked hard to get us what we wanted for a car and answered all questions when asked. I would highly recommend this dealership when your ready to buy a new or used car. We are beyond pleased and so excited about our new rig.

Good service. Polite service.

Had a great experience getting my wifes car brakes fixed. Service personnel were very helpful to me. They always do a superior job. I can highly recommend your service department and the people who work there. Topnotch!Jim Ragan

Always quick and efficient.

Ask for Allen Douglas. He is the best salesman to work with!

Sales department was outstanding in my purchase! Havent had much experience in the service department so hopefully there are positive results all around. Thank you.

They did there job in a timely manner. They explained to me with any issues on my vehicle and suggested what should be done. Very pleased with there work.

Just bought a used vehicle from Jay at Mason Cit Ford. If you are looking for a new or used vehicle go see them.

Cold called on a car I was interested in. Asked the receptionist for a salesperson, I was forwarded to Jeffrey Short, and I couldnt be happier. Jeffrey was honest and up front from the start. I explained my situation of not having much time and that I was located on the opposite side of the state. I asked for his opinion on the cars condition and he explained the car in detail. Jeffrey was quick to respond throughout the entire process. I was able to negotiate a fair deal and they even delivered the car to my door step. I would recommend doing business with this dealership.. just ask for Jeffrey, you wont be sorry. Good work Mason City Ford Lincoln!

Great service, great people, great product

I have purchased my last two vehicles from Mason City Ford and I have had a great experience both times! The staff is friendly and helpful, the service department does a GREAT job, my cars were both perfectly detailed upon purchase, and the ladies in the office were super nice when I went to go sign the title to my trade! 5 Star Service!

I have purchased my last 5 new cars from Mason City Ford.It has been a great experience each time. The service after the salehas been great.

Traded a 300 Touring and I believe I got a good deal and went towards an SRT8 300! Kevin, one of the sales guys was awesome to deal with, he made me feel welcome when I arrived and answered any questions I had. They made everything work in my schedule and it went well. Ill definitely do business here again!

I took my truck in to get the blower motor fixed. They also found out that my back brakes were shot. They called to explain the situation and to ask for permission to fix the brakes. I am very grateful that both issues could be fixed with only one visit.

This place did an oil change for us as well as all our warranty preventative maintenance.They also did all our safety call services for us.They went above and beyond for my husband and I and delivered our vehicle all the way back to Garner Iowa to our work and dropped it off for us.Since we work over the road we were having a hard time getting back there to pick it up.They were super kind to us and did an amazing job on all the work.We really appreciated everything they did and will continue to do all our service work here.Thank you all very much!

This is the third car I have bought from this dealership.

My husband and I bought a Ford F150 from Mason City Ford. We had Kevin as our sales person he was wonderful. My husband feel in love with his truck the minute he saw it. Then 2 days later we drove away with my husbands new truck, which was yesterday afternoon. First off we are from California and my husband works for the windmills so we travel everywhere. So the truck had to be registered out of California the dealership could not answer our questions on whether we were going to have to take it to be smogged before it could be registered and offered me a 1800 to call and find out my self. Then 30 min after leaving the dealership my husbands tire pressure censor light came on. Now I was assured by Kevin when I asked that if anything went wrong shortly after buying the truck that they would help us out and fix it. Oh yes, they are fixing it and charging us 100% for it. So not only did we spend over 19,000 on a truck and waited 2 days before they called and told us we could come get it, we already have to put money( over 100 dollars) out to fix things on it, less then 24hrs later. I wish things could have went different.

Great experience! Our salesperson answered all of questions and worked to get us the vehicle that we wanted.

Excellent Service!

Our salesman Nick was fantastic he went above and beyond to get us just what we wanted

Prompt(same day), courteous service. Would go nowhere else!

Recently traded in and purchased a vehicle with Kevin. I had found the car online and Kevin was prompt in reaching out and with his responses. Never felt pressured, and they were accommodating while we worked out high level details over the phone since Im over 2 hrs away in Cedar Rapids. When I came in to drive, Kevin had it warmed upnand ready to go. A couple hours later I was on my way home with the new vehicle. I left my sunglasses in my trade and Kevin was nice enough to mail them back to me! Would recommend Mason City Ford and would go back again. Nice to have a low pressure and laid back atmosphere vs the sometimes typical car sales approach.

The service department at Mason City Ford is 5 Star! They always leave me smiling and satisfied. I appreciate them picking up and delivering our cars and accommodating our busy schedule!

Cody in sales was helpful with the purchase of my new truck. Not pushy at all. The service department quickly got everything just the way I wanted.

The car is perfect.. the sale team was outstanding in finding my wife and I the best car available for our budget and liking! Everyone was super nice and accommodating for our busy schedules.. I would recommend them to anyone looking for a new or used car!!

Always a good experience, and was easy to work with and helped find what I needed and made the process easy.

Zach was very helpful

Worked with Kevin McCann on trying to find a car for us. He did exactly what we asked and was quick to communicate back to us. We didn’t get our car from them but we’d recommend asking for Kevin

The work on the Jeep Grand Cherokee was done well, quickly, and with no personal hassle. The service personnel were very east to work with and they were most helpful in scheduling the appointment. My interactions with all the folks at Mason City Ford Lincoln have always been positive. An excellent place to have your car serviced. Submitted by Jim Ragan

Great service