Our salesman Benjamin over at mattress firm Massillon was extremely helpful very knowledgeable took his time to walk us through everything we decided on the beautyrest Black and were extremely happy with it. Are delivery was the very next day. The delivery men were extremely professional, and courteous of our home took their time to put everything together to move everything in without disrupting anything else very happy with our delivery service.

Trent was a great help. He answered all our questions and he didnt pressure us in any way. I would recommend Trent, he was polite, knowledgeable and very helpful.

Very nice clean and organized store. Cory was very kind and showed us all the different mattress types without question, he was not pushy and helped us walk out with a mattress. will definitely be back!

Awesome customer service with a great selection of mattresses

Hilary was very knowledgeable, professional and courteous when helping us pick out a mattress that would be comfortable and affordable. Great experience! I would recommend.

Cody was great to work with showing us different options and didnt mind that it ran past closing time to make the sale. A+

I would give ZERO STARS if I could,! Absolutely the biggest joke Ive ever delt with. Bought a queen mattress for almost 700 and it turned out to be a full and to top it off there is absolutely no way it was new! Never again!

The salesman was great!.Every question was answered an he gave the options we had to choose from.He was friendly an courteous.I left feeling great knowing I had good sleep coming my way with my new bed.

The employee who helped us was extremely patient and knowledgeable about the products. He was able to answer all of our questions and made the purchasing experience as easy as possible.

The guy who helped us today was amazing. We had all 3 of our children with all young and he was so understanding and didnt care at all about then running around playing!

We where in desperate need of a new mattress and where pleasantly surprised when we stopped into Mattress Firm in Massillon and was met by Hilary Papaleo. She was extremely knowledgeable and didn’t wast our time. We ended up buying a Temprapedic mattress . I would highly recommend this store especially if she is working!

Had a great experience at Mattress firm Hilary Papaleo really knows what she is doing, and she has set us up with the exact Mattress we needed . She also did not try to sell us things we did not need I highly recommend you go see her!

Cory, the young man who helped us, did an awesome job explaining about all the different mattresses. He was so patient and helpful. We would recommend Mattress Firm off your looking for a new mattress.

The sales person was well informative and helpful but not pressuring for a sale of any mattress. Let me know how much it was going to be at ever step and even gave me some advice on what might be the best for me.

Very knowledgeable, helpful, and friendly. Great experience here. Until any of this changes, we wont go anywhere else.

Very good service, very informative and delivery guys very nice and professional.

Had a terrific experience, even in the middle of a pandemic! Jake kept his mask on throughout all of my testing of different mattresses. When I first came in I let him know what features were important to me. He was very knowledgeable, and was able to narrow down some selections immediately. Very professional throughout the entire process!

Mattress selection and purchase went great! Unfortunately when the mattress was delivered the delivery guys tracked mud & snow through the house. Contacted the store to asked on delivery policy’s on wearing shoe covers. They told me it was part of their policy, but they use a third party for delivery. Was told they would reach out the the company that handles delivery, but it has been two weeks without any contact.. Very unprofessional and now have pay for carpets to be cleaned..Would not recommend paying for their delivery service unless you want to pay to have carpets cleaned after they leave.

Hilary Papaleo was extremely helpful with helping us pick out a mattresses

Our sales woman was Hilary Paleo.She worked with us in a very professional way but still made us feel very comfortable.SHE went out of her way to make us a great deal .We explained to her our health issues and she found us the perfect mattress.Buy the time we lefted the store she felt more like a friend, not just another sales person.Thanks Mattress Firm for your wonderful and friendly staff!!!

Jake went above and beyond to help me find a bed perfect for us and in my budget. His exact words, Ill make it happen and he delivered! I highly recommend him and this store. It was a very pleasurable experience, they also were very cautious for those worried about Covid!

Very friendly, and knowledgeable, was able to take my order over the phone and have my new mattress shipped to my door.now thats service!

Very helpful, love my new weighted blanket, Thanks again

The lady that helped us was fantastic and we got a purple mattress for half the price! So excited for it to come!

Very prompt reply through text, and Cory at the Massillon Ohio location was very helpful with my purchase.

Very helpful staff, Cory was very very informative and transparent with the entire process. Great end of year sales

Jake was great help in finding the right bed for us.

Our sales associate Christian was very professional and accommodating. Helped us understand the bed and base options. Also did very good job with the ordering process.

Justin helpful yet not pushy . We were able to get the mattress we wanted without any problem

Just order. They said it will take 2 week to get. Did have trouble getting in to store. They closed early Sunday had to try again on Monday. Will have to see if they get it in on time.

Friendly people. Fair pricess

I am so happy I stopped in and was helped by Justin, he was outstanding and helped me. I really appreciated his help.

We needed a mattress quick, the store associate was very helpful and got us a great deal that night!

Associate made purchasing a new mattress a breeze. Very informed with all of the pricing, to keep me under budget, and was very friendly. Thank you for your help.

Hilary was very patient, knowledgeable and helpful. Can’t wait to get my new mattress.

Great shopping experience. Sabrina helped us find exactly what we were looking for and there was no pressure whatsoever to upsell us on something more expensive.

Got a great deal on a very high-end mattress. Great selection throughout the spectrum of quality & cost levels. The manager there was very helpful & extremely knowledgeable. I would definitely recommend to family & friends.

5 star customer service! The sales people are friendly, helpful, and knowledgeable. They have quality products at fair prices with great financing options. The place is neat, clean, and well organized.I bought my daughter a memory foam bed and it is one of the most comfortable beds I have ever laid on. I will definitely return for any future needs.

Jonathan was wonderful with us. Very knowledgeable about all the mattresses and truly helped us pick out a mattress to suit our needs. Was never pushy and wanted us to take our time and get the mattress we loved. Shopped around and came back to Mattress Firm, the customer service we received was amazing. Excited for our delivery!!

Very good experience, well informed sales rep.

Mattress Firm was able to get me exactly what I needed right away. The king for queen sale and free shipping were added bonuses.

Laura Atkins, our Sales rep, was very helpful and kind. We actually made two purchases two separate days. I would highly recommend you stop in and ask for Laura.

Damion was awesome and very helpful loved my experience

Laura was the best sales woman that I have ever dealt with. She took the time to find me the right selection of bed for me. Since I ordered one online I ordered the incorrect one. It was not her fault or the stores fault I simply did not choose the correct one. Laura helped me select the right one the best bang for the buck. Thank you very much for a great store hope to use you again in the future. Ask for Laura, she’s the best!!

I really appreciated Lauras knowledge about not only the mattresses, but the bases. We looked around & left to discuss & make a decision. We went back the same night & bought a mattress because we wanted to deal with Laura. Shes not only extremely knowledgeable, but her way of putting us at ease & making us feel educated on the product is why we went back & bought our mattress & base. Cant wait til it arrives. Thank you Laura! Youre much appreciated!!

The store manager was very helpful without being over your shoulder the whole time. Answered all questions thoroughly and was a pleasure to work with. Would recommend to friends and family

Great customer help! Jim Wright was awesome to work with. Showed us multiple beds and answered all our silly question. It was a great bed buying experience!

Not bad for pricing. Great selection of different types of mattresses. Some of the staff need better training For Sure!!!

Jim was very helpful at Mattress Firm in Massillon. He helped us to find the correct mattress for us . He was very patient and knowledgeable about the mattresses. Good overall experience. I would recommend getting a mattress here!

Victoria greeted us upon entering and was very helpful. I went knowing what I wanted and she was able to show it to us promptly. She answered our questions and made our purchase a smooth process!

I wanted to express how great Roman was at the Massillon store! We actually bought our mattress in the beldon village location and had an awful experience there. Well, Roman came to the rescue and fixed our issues we had and was able to process our return perfectly! He was willing to help us and get things done! Would definitely recommend him and the Massillon store!

Low pressure salesman, very understanding and knowledgeable of products, wide range of mattress options, and good prices

We recently bought a new mattress and adjustable frame from Mattress Firm. Laura, the manager, was so patient with us until we made our decisions. She definitely looks out for the best interest of the customer, which was a huge plus for us! Great financing options as well!

This was our first time buying a new mattress. Laura was so very helpful and answered all of our questions. Great customer service and so easy to work with!

Great and easy experience. Laura was fantastic, very informative, helpful, and did not pressure me at all. Best experience buying a mattress!

It was a great experience. She is as very knowledgeable on the mattress and what we needed. Didn’t feel rushed or pressured. Listened very well and helped us find out best mattress.

Customer service was awesome! Bought a bed and hopefully I love it! Only thing that I had an issue with was the computer system woyld not work! It took forever!

After too many pushy sales people that even got creepy, I began trying to purchase mattresses online. Mattress Fail! I could not stand my horrible mattress any longer. I decided to try the Mattress Firm because I had never been in there before. Scott was awesome! He made me feel comfortable trying out every mattress. He told me about their features, but did not push me in any direction. If I wasnt sure, he suggested that I just keep trying them until I was certain and to take as much time as I needed. Thanks so much Scott! I love my new mattress and maybe I will come buy some pillows from you soon!

Laura was very helpful. This was my first brand new mattress purchase and it was smooth. Would recommend them to anyone!

Great mattress selection. Laura was very helpful while we were debating the choices. Definitely recommend this location.

Laura was helpful and knowledgeable. Great prices. Looking forward to my new mattress being delivered.

Laura was very knowledgeable and did a great job helping me find the best mattress for my meds. I highly recommend this store!

Good prices and no high pressure sails (they have purple mattress and pillows)

Jonathan was very helpful and knowledgeable during the process of purchasing a mattress. I did not feel rushed or pressured to purchase a mattress and all my questions went answered. Excited for the delivery of my new mattress!

Sales staff was friendly but apparently they must hand make these beds in Turkey and transport them by horseback. Have been waiting over a week for my purchase and still nothing except the same excuse and can you give us another week to get it to you. Highly recommend going elsewhere and save yourself the headache.

Wonderful experience and the staff was very helpful at answering all our questions. Store was very clean and had decent deals on.

Ive been here twice now. Great sales staff, takes care of the customer first, great products and great prices. Ill keep going back here as long as I live in the area.

Awesome experience! James & Adriel were great salesmen! Not pushy at all! Did some demos for the mattresses we were looking at. So ready for a great nights sleep!! Only complaint and its out of the salemens hands was the delivery...something about the delivery schedule being revamped and our area only had 1 day a week, which meant we had to wait a week for our mattress.

Great customer service. Comfortable beds. Great prices.

Very professional and polite. Recommend to everyone. Brandon was very nice

Wow!!!!! JIM WRIGHT is out of wooster but just happened to be there today and helped us out BIG TIME!!! HE WAS ABSOLUTELY THE GEATEST HELP, and we were so blessed to have his help today it was a blast trying all the beds and he knew immediately what we would love. AWESOME!!!! Great financing options also:)

Justin was very helpful 😍

Really helped us find the mattress we wanted! Saved us a lot of money too! Great sales ladies! Thanks!

The salesman was very helpful. He explained everything well. I definitely recommend you stopping in if youre looking for a new bed.

Great customer service. Second time Ive purchased at this store and had great experiences both times.

Awesome service! Went above and beyond to help us get approved for the 0% for 72 months. Thanks Laura Adkins 😎

Great customer service. Cory explained all features and options very patiently.

Great experience! Laura was extremely helpful, knowledgeable, and made the entire process extremely easy.

Amazing help and discounts! Best customer service and help possible.

Matressfirm was great. I needed a matress for my camper. I walked in, was helped immediately and was out the door in 10 min. If you need mattresses go here.

Very impressed with the upkeep of the store, very friendly and helpful staff! Very happy with my time spent at this store!

Great customer service and low prices. Manager was easy to work with.

Great service. The only thing that I didn’t like is having to wait for the mattresses to be delivered

Competitive prices and awesome customer service. Definitely buy again.

Great customer service. Found a new bed at a great price!!

Very helpful and super nice..was a great mattress buying experience

Very friendly sales woman made sure even with computer down she did everything she could for us to walk out with our new bed

Roman was AWESOME! If you ever need a mattress go to him! HE IS THE MAN!

Great service provided by Laura!! Thanks for all your help..

Great place good prices awesome customer service.

They are awesome. Very patient and helpfull.

The manager was very knowledgeable and polite. Would Recommend

The assosiate Tonya was very freindly and eager to help us find what we wanted without being pushy. Very good experience.

Great prices and large selection.

Helped us pick out the bed for me and my wife. Very good guy to deal ask for Ryan

Very nice and friendly would recommend this store to anyone

Awesome staff reasonable pricing

Will never go back. Felt pressured

The people are very nice.

Excellent customer service very informative