Amazing and accommodating staff. Helped us pick our wedding bands. Very patient in helping us find one to match my engagement ring. Always our preferred jewelry store for everything.

Absolutely awful customer service, had to deal with them several time through out my buying process the “assistant manager” is unhelpful and so rude no patience to explain, and completely uneducated on what she’s selling. Also my ring came back damaged TWICe and there response “what do you want us to do?” Don’t waste your time or money

This location of Kay Jewelry has been a blessing for me! I live out in the country a ways and this is my closest real jewelry option. I have been shopping here for about 2 years. Everyone has been so professional and kind. From sales to maintain and cleaning of my purchases. This store truely is my one stop shopping experience.

I Was Happy With The Help I Received When I Stop In Very Pleasant Employee My Neighbor Miles Clark I Appreciate His Dedication He Is A Hard Worker Thanks !!

Ive only ever shopped at Kays but I will never give them another dime. Store associate tried to force me to wear a mask even though I have health issues that prevents me from wearing one. I will take my business elsewhere.

Kim was wonderful! She was helpful and a joy to work with. I would definitely recommend talking to her for your next purchase.

I took my mothers very old engagement ring in to be repaired, it was missing a diamond and had prongs broken and was very dirty. The man I worked with didnt smile once and the ring was back 3 days late (not his fault), the repair place was backed up or something. I cant be too upset because the ring came back more beautiful than I have every seen it. I think the sweet girl I talked to was named April. I told her that getting my mothers ring repaired was her birthday and mothers day present, she hasnt been able to wear her ring in many many years. I also told her that my father was going to propose all over again, mainly because Im a hopeless romantic and I love their love. The man asked if I wanted the ring in a bag or something, April quickly told him to put it in a box because my dad was reproposing. I had went in the day it was supposed to be back and I was huffy and short once I found out it wasnt in. I did apologize to her for that and explained I was just disappointed, she never once was rude, mean or short with me, even after I was a brat. She did what she could to get the ring to me quickly and did what she could to help me make the day special for my mother. If I ever end up buying more jewelry than I already have, I will definitely make sure to work with her. She understands the importance behind an engagement ring and is just so sweet. I really hope her name was April because she deserves credit for how kind and patient she was with me. My mother cannot stop staring at her finger, one that was bare of the ring for 15 years. It sucked having to wait a few extra days past the promise date for the ring to come back, but it was worth it. The ring sparkles like new, the missing diamond is replaced and the prongs are fixed (rather grumpy fellow at least was very detailed about checking the ring. My only complaint about him is that I wish he would have smiled more and looked like he enjoyed his job even if he didnt).

Shantal (sp?) was amazing. Sent my ring in for a minor prong tightening. Got my ring back completely altered and didnt even look like the same ring. After 2 tries and it still wasnt right she made every attempt to fix my problem and was so polite and seemed to understand and was just as upset as I was that it wasnt right. Finally it was made right. Almost better than what we purchased!!

Im from Cleveland and was working out here in Massillon stopped in to get a gift for my wife and walked out with a beautiful rose gold bracelet Kim hooked me all the way up she is awesome great store clean friendly highly recommend this Kay jewels wont he do it praise God

I felt very uncomfortable there because they push their warranty on the littlest things (a $40 charm) they want you to spend another $13 on a 3 year warranty. I say that they should do that anyway! I dont know, call me cheap I guess.

The store is clean, and employees are very polite and helpful. Just wish they had a better selection.

The representative was helpful but they didnt have enough staff and to assist the high volume of customer traffic for a Friday evening during holiday shopping season.

Super friendly empolyees who were a pleasure to deal with!

Chantel and staff are awesome!!

Great salesmanship from Johnny Cross

Not Happy never Going Back

Friendly and fun

Very friendly