I give the store 4 stars based on the quality of products. Yet, at the same time there was not many products to search through because their inventory was way low. And the staff did not seem knowledgeable about anything. Great products but you may have to wait for what you need.

I appreciate the service I received. I felt like all my questions were answered and I received personalized advice.

Timely, kind, and considerate service by providing a high quality product that looks great while protecting its surface.

Easy parking, short walk into store, associate immediately available to help. There is a table to put down your color chips. There are chairs so you can sit down, spread out the chips, and take the time to decide what color you like. While the associate mixed my paint I was easily able to pick up the other items I needed. She then checked me out. My coupons were already attached to my paint perks. All around safe and easy experience.

We were greeted immediately upon entering the store, staff was friendly and helpful. The product was perfect.

Alyssa is so pleasant .very helpful..goes above and beyond to make sure I have everything I need for all my painting projects... The store is always clean and tidy...

Very friendly crew I did not act like I was in a hurry so they did not it made it a better visit to the store

They were out of their best paint. The salesman didnt seem very helpful and I felt as if I was annoying him. My first trip to this store, and probably my last. Make sure to ask for any sales going on, luckily I did, and got a good discount.

Tyler is an awesome guy! He really put me in the correct direction for a wood grain painting project. He even took the time to custom blend me some colors that were not on any swatches of paint. I recommend this location.

I continue to order from the Massillon location because of the excellent customer service that I receive each and every time I order. Everyone is helpful in answering my questions. Thanks!!!!

Best quality paints and stains and very friendly and helpful staff.

Went online and located this Sherman Williams when I was in need of a very specific paint for a project at work. The staff was super helpful and friendly and found me exactly what I needed and set it aside for me to pickup. They even suggested a certain type to hold up better for my project. Really went out of their way to facilitate my every need including having an associate carry the gallons of paint to my vehicle 👍👍!!!!

Tyler the manager assisted me and was absolutely a joy to work with. He was very friendly to my almost 2yr old running around the store and really opened my eyes to a great paint buying experience vs going to a big home improvement store. Thank you!

Chris was amazing and very helpful. I suggest going there when he is there.

Store representative very knowledgeable about projects presented to her and recommended supplies needed.

Staff was very helpful.

Jason and jen are very knowledgeable and are able to help with anything I need. They have an awesome team who have helped me grow my business in so many ways from even delivering product and seeing the job to come up with the best solutions to help make my customers happy. I will always go to them for my painting and coating needs.

They are excellent in matching wood stain.

Sherman Williams might be pricey, however the paint is superior in coverage so you use less. Addionally, w coupons & sales make it not much more than inferior brands. Finally, the staff does very well in answering questions & matching colors.

Staff is always friendly, helpful, and willing to help. Cant beat the paint quality.

They are very friendly. Much better than normal hardware store clerks.

Love this place. Willing to go above and beyond employees and great deals through email and other means you may have to just actually open your eyes and look for.

I love the how well made Sherwin Williams paint is & its great that its headquarters is in Cleveland local products that are as good or better then any paint company in the world

Jason and Jenny are incredible managers and always are happy to help no matter what the question or problem is. The store is always neat and easy to find the products I need when I go there.

Very friendly & very helpful.

We are very happy with our dealings with Sherwin-Williams. We would absolutely tell our friends and family about our great experience!

Very helpful I wish they would start selling floetrol again.

Helpful and knowledgeable employees. SW participates yearly in Massillon Impact.

Excellent! Tanya was extremely helpful and knowledgeable in helping me sort through paint color options and styles.

I appreciated the personal attention that I received when choosing the paint color and type to fit my kitchen.

The staff did great but the price is over the top

Very knowledgeable and friendly. Always willing to help me.

Store is in convenient location and hours are great. Sales staff is right there as soon as you enter the store to help in any way.

Friendly knowledgeable sevice

Was surprised employees were not wearing masks.

Ask for Tyler, best service around.

Excellent service, lots of help and advice

The sales associate was very young but he knew his stuff and his recommendation worked well. He also showed me how to save some money.

The best paint currently on the market

I love your paint

Helpful and friendly

Understaffed. The little staff they do have seem stressed and overworked.

Were awesome.

Always so helpful!!

Good services

Next store

Helpful

Service