We were very pleased with the customer service we received. The lady knew what we wanted and what we could afford. Only wish we could of gotten a adjustable frame to go with. Plus we also will have our new mattress delivered on Monday and the old taken away. Very happy with Mattress firm in Matteson, ill.

My husband and I was in search of a new mattress, stopped at this location because we have been here before. Worked with our favorite salesperson Farrell, who always give great customer service. Provide us with her expertise and gave different options based on our needs for a new mattress and not just a sale. Thank you, Farrell for always giving us a great shopping experience.

I just want to say thank you to the store manager, Farrell Bentley.For a while, I have been going through issues with my back. She helped me by using the technology to best fit my needs for the right bed for me and my husband. I called her store near closing and she was absolutely exceptional. Her customer service was superb. This isn’t the first time that I have been serviced by her and it definitely will not be the last. Thanks again!!!! #mattressfirmmatteson

This was a very nice purchased. The employees were friendly, knowledgeable and gave good information. I would definitely recommend this Mattress Firm and its employees if youre looking for a good knowledgeable friendly atmosphere.

The lady who helped me was knowledgeable and kind. Her name was Farrell. She made the transaction simple and helped me to find the perfect mattress for my kids and myself.

Excellent service provided by Farrel. Took the time to explain in detail the products.

I had the most amazing experience there today. I learned so much about a mattress and pillow and how it effects my body. The Manager of the store marketing strategies is top notch!! She’s amazing!!! I happy to have met and did business with her.

I walked in 45 minutes before closing along with another patron and still received excellent customer service! Mrs. Farrell Bentley was extremely thorough & professional and handled us both simultaneously. Yet, I never felt rushed or pressured to make a decision or as if she was in a hurry because quitting time was near. I ended up purchasing right then and there even though my intention was only to look and try a few mattresses. I would definitely recommend them again.

Service was excellent. Annie helped me make the right choice for me.

Mrs Bentley was very professional & helpful i told her was looking sumthin for my 88yr old dad she did not push but explained i really appreciate her service!!! NFL31

Super pleased with my mattress purchase. I was helped by Annie at this location and she is extremely knowledgeable, patient, kind and very very thorough. She took time to explain the products, their features and the benefits. I know I made the right mattress choice because she empowered me with knowledge! Got my bed delivered AHead of scheduled delivery. It was set up by 2 clean, masked up employees (Alejandro & Erwin)Best sleep ever!!!!

The customer service was excellent she was very helpful in helping me find the perfect mattress

I loved the lady that helped me pick out a bed I love the place

Farrell was amazing, she got us exactly what we wanted for a good price and was not pushing anything on us.

I was Mo’s, first customer, he did an awesome job getting me what I need, also the manager was really sharp, neat and helpful.

Very professional and knowledgeable of everything we needed!

I shopped in the Matteson Illinois location 3-28-2021. Annie helped us look & purchase my daughters bed! She was very informative, and knew her products. Annie understood what I was looking for, gave me options Mattresses firm can arrange that was 💯 factual with examples of what the warranty covers. I also feel, Annie arranged to have the bed delivered from Mattress Firm in a reasonable timeframe.

It was a great experience! My 1st time there, to get my son a new bed! Very professional and helpful and listened to my needs! Gave me a great price on the bed! And Ms Bentley was just an overall pleasant person to work with! Will shop again soon & would like to work with her again in the future!

Annie at the Matteson store was such a pleasure! She listened to my needs and found the perfect mattress for me! Not only that but she made the financing absolutely painless! I would recommend this store to anyone unsure of what they are looking for!

Was there with my Friend helping her find a bed for her new place. And was helped by Farrell who made the process for my friend very easy. She helped make the process of finding a bed for my friend as easy and comfortable as possible. In the end she helped my friend find the bed that was perfect for her and made the process as easy as possible. Would definitely say speak with Farrell if your looking for a new bed.

My husband went to the store on Monday and he worked with Annie. I went back with him on Tuesday and we made our purchase. On Tuesday we worked with the store manager Farrell. Both ladies were very professional, knowledgeable and patient. We spent a little more than we had planned to spend. When we left the store we were very pleased with our mattress purchase.

This location of Mattress Firm went above and beyond to meet my expectations! Awesome and attentive management—wonderful experience. Will be recommending to all my friends, family, and colleagues!

Annie Marie johnson helped us get our bed. She was amazing! She works at the Matteson location in Illinois. Very knowledgeable, professional, and courteous. We were there for 20 minutes and we left with exactly what we were looking for. Many thanks to her, and Matress firm for their business.

Farrell was great. She heard what I needed and met my needs. Friendly, easy service. Much appreciated.

April was a great salesperson she was honest and helpful! She made a stressful situation a breeze! Thanks again highly recommend

The store manager has great customer service.

I had a very positive experience purchasing mattresses at mattress firm in Matteson both of the ladies that help me were very knowledgeable in their sales expertice. I purchased 2mattresses. I will go back there when I need another.

Very pleasant experience at mattress firm last evening I had recently purchased new bedroom set ans was in need of new mattress the place where I purchased the bedroom didn’t have the mattress I wanted in stock mattress firm was able to meet my needs I came into store with a price in mind and was educated to the different kinds of mattress and how they would benefit my comfort low and behold I walked out with hybrid mattress and very satisfied Farrell Bentley was extremely knowledgeable about what I needed another satisfied customer

Go see Farral. She is awesome!

The Matteson sales lady was very professional and helpful. We recommend that store.

Annie Marie was extremely patient with me as I made my final decision on my purchase. I truly appreciate her answering ALL my questions. She wasnt pushy nor overbearing. Annie Marie assisted me well with my needs.

We were very pleased with the service we received; all our questions were answered. The sales representative was very knowledgeable. We also had a wide choice of mattresses and price ranges to choose from. Very happy with our selection.

Customer service 👍Ms.BOutstandingWonderful services.

My experience during my visit was the best. I came into the store with intent to purchase. My welcome and assistance was most inviting and relaxing. My intent was accomplished.I approached the salesperson and she greated me with a smile. (For unknown reasons I found my 75 year old person at ease and welcomed.) I explained my interest and without persuasion was open to a full presentation of your inventory. If I could find assistance at this level when shopping I would have overstock of mattresses and everything else. LOLI was happy with my sales experience and should my delivery go as well I will forever tell my story of the experience I received.YES! Today was a good day.

I called a few days before entering the store and the manager Farrell instantly made me feel welcome and she had wonderful customer care. She even offered to stay after closing because I wasnt sure I would be off of work before the store closed for the day. I thought that was amazing that she accommodated me in that aspect. I will definitely continue purchasing from this location and tell everyone I know all about Farrell and her wonderful customer service! 5 stars indeed!

Annie was my sales rep and she was GREAT,She had me to try several mattresses until we found the perfect one for me. Annie was also very knowledgeable about the product that she was selling, I would recommend the Matteson Location for excellent service.

Great customer service, friendly

Awesome experience, knowledgeable and friendly sales associate, patient, and professional.

Customer Service was excellent! Great deals and compromises for people with low funds.

Mrs. Farrell Bentley was amazing she helped us out very well. She got us in and out of the store she was great.

Very professional and patient has a very polite caring personality tries very hard to please her customers and refuse Too late anyone leave without Presenting her best sales pitch to The customers l found her To be the most professional sales person I’ve ever come in contact with l will always appreciate her professionalism . And will encourage others to bye at that particular location it is not every store that you can go in and come out filling assured and satisfied besides that she has a very nice spirit about her happy to have met her thank you again .

Its great! The manager, Farrell, helped me with my mattress and accessories choices with politeness, knowledge, and timeliness. I recommend that everyone visit the store to get fantastic customer service!!!

Great assistance from Annie. Her knowledge about the different mattresses was helpful in choosing the bed for us. She was patient and went above and beyond to accommodate us making sure our mattress came around the time our new bedroom set arrived. I’m very pleased and overall happy! I can’t wait to sleep in our new bed!!!!

Ferrell was really nice and very informative, she took her time explaining each mattress and it’s benefits. It was a good experience, my mattress will be delivered on Tuesday Tempur -pedic! I’m looking forward to better sleep!

The store manager Farrell Bentley was super friendly and extremely knowledgeable. I was so apprehensive about purchasing a mattress because I didn’t know what to expect. She got me a great deal on my mattress set. I will definitely be back to purchase my next mattress from her. I really appreciated her help. THANK YOU!!!!

Very knowledgeable of product. Very nice and helpful

The Store Manager at the Matteson location was great!! Very professional and helpful. Definitely would recommend others to her store location. The back office wanted extra proof of my payment after the funds were released and that was awkward. They should work on being more efficient.

Farrell Bentley had sincere dedication to stay around our budget and the installation team was courteous and as gentle as they could be.

Go here if you want the hard sell, pushing extras at you and even if you know the game. We walked and went to Darvin.

When I came in to the store Ms Farrell Bentley had a great smile and an amazing spirt about her. I told her what I was looking for and how much I wanted to spend. Ms. Bentley took me to the mattress rack and I explained to her that my fiancé has bad nerve and back issues. The first one she suggested(because she has back issue as well) was the perfect one.. I would recommend ANYONE to go to mattress firm in Matteson Illinois and ask for Farrell Bentley. You will thank me later😉

The saleswoman was very professional and knowledgeable about which mattress was best for my price range as well as quality. Definitely will shop there again.

Very good experience. The sales representative was very knowledgeable and helped me with various options and what would work within my budget. She was great.

Annie was such a great help she is very knowledgeable !! I’ve been having back pain and I’m super confident about the mattress we picked out. I’m glad I decided to stop in and test the mattress out before ordering anything online 🤗🤗

Purchased 2 Queen sets and Was pleased with the service I received and the price. The store manager(Farrell Bentley) was very knowledgeable about the mattresses and helpful in the selection process. My sons are sleeping like new born babies and getting plenty of rest. Thank you again.

Received immediate and friendly service. The service rep was extremely knowledgeable about the product very patient in showing us all of the models to ensure we picked the right mattress for the right price. My wife and I was very pleased with the stellar service we received.

Prompt, professional service and very courteous.

We came in and Farrell was available to help us right away. She walked us through all of our options, was great at explaining the differences between mattresses. We just needed something simple, and will be back to purchase more mattresses soon. Thank you to Farrell, you were so helpful and friendly.

My sales agent was very accommodating. She didnt try to oversell me but listened to what my budget was and showed me the best options within my price range. She was resourceful and I felt like i ended up with a great option.

Ms. Bentley was very nice to my husband and I. We were in and out. Great service.

The store manager was wonderful! Excellent customer service! She gave me a great deal on the mattresses. I will definitely refer others here to see her!

Person answered my questions and helped me make a good decision about Bedding.

Excellent service! The Store Mgr.Farrell exceeded my expectations! Great job!

I am a very picky person. I tried out every single mattress I thought would meet my needs. And you know what, Ms. Bentley the store manager was very patient, attentive, catered to my needs, did not rush me, very knowledgeable, gave options to meet my price point, very sufficient, courteous, helpful, and most of all provided excellent customer service. I am completely sastified with my decision to purchase from this company. I recommend that you go see her, and not give her such a hard time like I did!

I had the extreme pleasure of working with Angela at the Matteson location! She was amazing! Friendly, knowledgeable, and very accommodating. She made the mattress buying process delightful. I’m very excited about my purchase! Thank you Angela!

First time visiting the Matteson location and I left happy. Just have to wait for my mattress arrive. Annie was the best she was so helpful and made me feel welcome. Check them out and ask for Annie!

I was assisted at the Matteson store by an amazing staff worker, her name is Farrel Bentley. Was overly friendly, intuitive, and helpful in information provided. Purchased on the spot. Surely recommend and will be back for future purchases. Wish I could put more than 5 stars.

The young lady Annie Johnson was fantastic and got me the best deal I could get !!!

0 stars!! Purchased a mattress from Mattress Firm for over $1000.00 and it didn’t last a year... purchased the warranty and they did not honor it.... I’ve called and left messages with corporate office and no one called back. I will never purchase a mattress from Mattress Firm again!

The sales associate Farrell Bentley is amazing. She me exactly what i was looking for. She was even able to find me other options once we saw the 1 i wanted had a delivery date unlisted. I really appreciate people who are that great.

Farrell Bently was very nice, courteous, and able to tell me about the different types of mattresses to purchase for my back pain.I will Definately come back when im ready to purchase another mattress. I will tell everyone about the wonderful service i received.Thank you, Customer Service is everything!

I received a call frm ms farrell to come check out inventory after a inquiry i had through the chat service......frm the moment I walked thru the door I was greeted with a warm welcome an I can tell it was a smile behind the mask..... she assisted me with several mattresses in order to find the perfect one that fits my needs an budget as well... I highly recommend shopping here an ask for ms.farrell she will Definitely get you right

My first and last experience with Mattress Firm....Annie sold me a king medium mattress that was supposed to come with a free adjustable base. 1st mistake, she didnt ask what kind of bed we had to make sure the base would fit. Mattress comes and the delivery guys say we cant use the base and need an another base that is around $500-1300. I sent the order back and went to the store to talk to the store manager Farrell. She was helpful with reordering and did take care of giving us a another base for a good price. However, we attempt to set up the base and there are pieces missing. Called Annie back with the warranty department on the phone, even sent her a picture of the missing piece from the directions, and warranty department says they will deliver it to my home. 2nd mistake, it was shipped to the store instead. 3rd mistake, its not the right piece. So we are going on a month of us not having the right base for our mattress. So now WE have to call the warranty department back (not them) and wait for it to be shipped another week? Im so disgusted and just want the base gone, but now we cant return it since it was a clearance item. Why wouldnt the company make sure they have all the pieces to a base before delivering it to a customer? Now if something happens to me lying in that bed, is it their problem then? I will NEVER shop with Mattress Firm again. Oh, and good luck calling corporate. No one knows the number and they rather you chat than conversate with you via telephone.

Angie was a phenomenal sales woman AKA the best in the business. She was a tremendous help and wasn’t pushy and just presented us with the option. I really like her and would recommend her to future clients.

My visit to Mattress Firm was interesting my sales person name was Farrell she was easy to talk to and informative on several topics I enjoyed my visit and looking forward to my new mattress comfort

The store manager, Farrell was super friendly. She juggled phone calls and a delivery and never once did I feel that I wasnt her top priority. It made for an easy experience and I was able to get two mattresses.

Farrell greatest me with a smile right when I entered. Made me feel special from the beginning. But Chris was magnificent! I was referred to him by a previous customer and now I know why. He went out of his way to make sure I could get everything I desired, finding solutions upon solutions. What’s more is that I can expect my new bed and headboard on a Sunday! So thankful to both of them. I highly recommend!

Farrell Bentley was such an amazing help. From the moment I walked in the store she acknowledged me and made me feel comfortable. Gave me a great deal and her personality is really one of a kind need to make more people like her.

Farrell is a awesome .. and very informative

Very informative, didnt try to push a product on me, I respect that. Thank you

The store manager Farrell was delightful to work with! I appreciate her expertise. I will be back for the cool temp mattress.

My experience at the Matteson store was very nice! It was was my first time ever visiting an actual mattress store and I was quite pleased. The manager of the store, Farrell, was very friendly, efficient, and helpful!

Ms. Farrell Bentley was compassionate and understanding. She asked me what I was looking and sold me Exactly what I was looking for.

Ms. Farrell BentleyWas amazing her ability to listeningTo myself and My wife was greatWe both wanted two different firmnessAnd she took time to let us lay and experienceAs many as we wanted, plus her details to cleaning everything we touched, To sanitizeArea was reassuring because of covid virusI’m telling everybody to go to Mattress FirmIn Matteson great customer service

0 stars!! Purchased a queen mattress set from Mattress Firm. It didn’t last a year... I will never purchase a mattress set from Mattress Firm again!

The sales guy Bill was great! From the moment we walked in the door he greeted us. Bill was detailed and patience. He also took the time to listen and applied every detail to the search for the perfect mattress. I would highly recommend you see him. Thanks Bill!

Farrell Bentley was a very knowledgeable sales person who continued to show me the best prices for the money I was willing to spend and in the end got me what I wanted. She’s the Best!

Farrell was wonderful. Very professional & nice.

Chris was very helpful. My wife and I didn’t plan on buying anything today, just wanted information. But Chris took the time to explain to us how affordable buying a mattress is. He found a solution that worked for our budget and we got the mattress we wanted. Very happy with the great customer service.

I liked my experience at Mattress Firm. Our salesperson was knowledgeable. Also, had the bed that I liked.

Very pleased to have walked into matteson store and was greeted by Ms Farrell Bentley. She’s was very helpful and knowledgeable in helping me pick out the right mattress for me. Anyone looking for a bed please go see Ms Farrell in matteson at mattress firm.

Mattress Firm was great! My complaint is their finance company, Tidewater. This company is THE WORST. Claimed they lost my check after it had already been deposited. Had to provide proof of delivery, along with check images. Check was mailed to their PO box as instructed. Once they found the check, it was applied to my account after the due date! So now I have a late payment showing on my account, when all of my payments are made on time. I was advised that payments sent to their PO box do not get applied to accounts.... EXCUSE ME?Mattress Firm - find a better financial institution to use!

My experience at Mattress Firm was great Farrell was great !! I will send all my friends to her. Great service with a smile. Everything went smooth.

Farrell was really great with getting in my dream bed and I am not even comfortable laying on public furniture and she made me feel comfortable by the end I was laying down on a bed and I am so happy and I thank God for sending into mattress firm because I felt a real blessing once I was leaving please go cjeck them out

Ferrell was the best ever!!! Real patient and helpful! The best sales manager hands down!

Farrell is amazing, very helpful

Farrell Bentley was an outstanding saleswoman and helped me tremendously in getting the bed I needed.

Very polite, friendly and helpful. Answered all my questions to help me select the best mattress type for my needs.

Mattress Firm is a rip off when it comes to on-line purchases. I recently ordered a full-size mattress along with a box spring on May 13,2020. When I found out my account was charged twice for the same purchase I decided to cancel the order so I can see where it was coming from. The on line sales associate I made the purchase with was Ingrid Morales Reyes. When she did the purchase order she misspelled my name and put in the wrong phone number as well. On the same day I received a confirmation that my order was successfully cancelled as well.as my refund was being processed and will be returned back on my card within 5 business days. Five business days went by and no refund. I sent an email to customer care as well as Ingrid Reyes I was then told that my refund would be back on my card with 7 to ten business days. I called the cooperate office in Houston, Texas because on the 19th of May I received an email from customer care stating that they were closing out my case because they tried to contact me but the phone number that they had was incorrect so they closed out my case. I also filled out the refund form to track my refund and no response. I finally called them.again today and I was still getting the run around from Angela at the Mattress Firm here in Matteson Il. She was rude and in customer friendly. She had no interpersonal communication skills either. I contacted another store again in Houston Texas and thats when I spoke with an Area Manager named Tom and he noticed that my refund never got processed which meant everyone I spoke about my refund were lying to me and trying to keep my money. Because I needed a bed still I decides to purchase another one and Tom gave me 20 percent off every item and free delivery charge. When I went inside Matteson store the sales associate Angela was still being rude trying to charge me more from what I paid before . Then she finally gave me another bed with a different price yet she charged me the price I originally paid. Then as I was making the purchase she tried to charge my mother-in-law an extra 50 dollars for a set up charge when she originally said it was going to be no charge to get it set up. If I would not had caught that she would have charged that extra 50 dollars. Im currently still waiting on my refund although its been expedited and should be returned to my card within 1-3 business days. Mattress Firm on line is a rip off so if anyone wants to do a purchase on line from them please dont do it because you will get rip off and their customer service absolutely sucks very unacceptable 😠😠😠😠😠😠

Thank you Angela for all your time and patience with helping my husband and I find a mattress that fits our needs and within our budget. We can’t wait to sleep on our new mattress.

My husband and I came in to replace our Mattress. It was a welcoming environment & and Ferrell gave us great customer service.