Shawn is awesome. Honest guy, honest quality work for a good price. Very professional, friendly and knowledgeable. Thanks for all the help!

Needed a replacement battery for my Kawasaki Versys 650. Went to Batteries Plus with the old battery. They tested it and verified that the battery was the problem and provided a replacement right off the shelf. Sean was very knowledgeableand helpful.

Sean answered the phone right away. He verified that the battery for my car was in stock. When my husband arrived at the store the battery was ready to be installed. I had ordered the battery on the website. It was a really quick installation. So glad we went there on a Sunday afternoon.

I wanted the battery replaced on my iPhone 7. An appointment was scheduled online. The battery was in stock and replaced within an hour.

Great staff and service....willing to suggest another store if they can not meet your needs.

Went in for the second trip to get batteries that are hard to find. They had them both times. The first time, there were other customers in the store and the associate spoked to me as soon as I entered and let me know he would be right with me. This time I was the only one in the store. Both experiences were positive, the associated provided friendly and quick customer service, and thanked me for coming in. Cant ask for much more.

Prompt service. Quick transaction. The gentleman that brought out my order was super nice. I will definitely return to this store

This is an amazing source with the nicest and most knowledgeable staff. I had watch batteries and garage door batteries replaced at really reasonable prices. Will definitely be back!

Ordered online, very easy, just walked in and gave my email confirmation to sales person and thats all, walked out with new battery!

Nice store in a very busy shopping mall .. limited parking .. They didnt carry the battery I was looking for and gave me no options to think about that might work ..

Great service. Easy to purchase the product online and the gentleman in the store was very friendly and helpful.

Was able to find batteries for all types of household items, plus our home security and car key fobs. They even installed the key fob batteries and have a tester machine to ensure they work. Owner is very gracious, one employee is a bit energetic but its all good. Our go to store now for odd light bulbs too. It’s worth a visit to see all they have. Its closer to the end of the street so easier to get in and out safely

Everyone was nice, the work was done correctly and in a timely manner. Will def send others there.

Easy to order, competitive price, same day service. Highly recommend.

Good customer service but battery warranty is a joke.

I went there for 2 different batteries, they didnt have either one. A bit disappointing.

Very helpful staff--took much time to help make the right choices and super nice at that

They do a great job, especially when youre jammed up. The newer phones require the application of just the right amount of heat to gain access to the battery. Get it wrong and you crack the case. They slap the new battery in for you while you wait. Also, they guarantee the battery, which is better than Internet batteries which sometimes arrive dead. (Been there and done that.)

Great price and service. Needed a new lawn mower battery and they had the best price by 20% and had it ready in an hour for pickup. Will be back.

Best Buys are not what they use to be. I use to enjoy shopping at those stores....not anymore. Associates are hard to find and having only one associate in a department makes waiting for help very frustrating. Customer service does not seem to be a priority anymore.

Very helpful, kind, understanding. Reasonable price

I ordered the battery on line, and called the store to cancel the order in about five minutes. The person I spoke with said I needed to come to store to refund my order. I told him not to start with battery prep, he agreed and said they had not started prep. Once I checked my charges, I saw twelve dollars stock fee. The person I spoke with said they would prep. The on line purchase is no more than a set up for charges. Will not order from the store again for that reason

The customer service was excellent and they had what I needed.

Two Words.....Customer Service or better said Shawn Flanagan. Honest bloke who gives you the straight skinny!

Customer service was excellent. All of my questions were answered and several suggestions were made to help me make a decision on what I needed.

Theyre always first class.

This is the first car I’ve ever had that doesn’t use a key to start it. Imagine my surprise when the car “tells” me that my key fob needs a new battery! Not being well versed in these “new fangled objects, and not wanting to show back up at the dealership and possibly paying a premium for a battery, I decided to swing by Batteries Plus. It was convenient to several other places I needed to go.The young man was very helpful, immediately helped me and even installed the battery for me. All for $10. I’ll come back here again for my battery needs!

I came to the store for a quick battery fix on my iPhone 6. The Staff working there were very kind and explained in great detail the problems with my phone and how they would address them. Im thankful that they could replace my battery in a short time and with a low cost. Id recommend this store to anyone who has battery or phone issues. 10/10

Got the specific battery i needed at a good price and communicated well.

The website was easy to use and the employee at the store was very friendly and helpful. Transaction was quick and smooth! Thanks.

Went to get a battery replaced in a mens watch. It was a water resistant watch which had always been fine. It was in some water recently, and thats when we noticed that the back was never set back in properly after the battery had been exchanged, and the screws werent even all the way in!! Water got in and the watch is destroyed. The store stated they wouldnt do a thing about it, of course. Never, ever again.

Ordered 3 light bulbs to pick up at the store. Got there and they only had 2 in stock. I was told Online website shows everything in stock. Thanks for wasting my time. I work for a consumer retail company in IT and am fully aware that there is software that will tell you when your inventory is low and that websites are capable of showing real time inventory at store locations. Get with the program people. Got a refund; wont be back.

The web-site is user-friendly and it was easy to order and place for pick up the batteries I needed. Great selection of batteries.

Friendly staff and a great selection but the cons outweigh the pros in my opinion. Every time I go to this location I have to wait and wait and wait. They are very detailed and take their time with their customers but the ones waiting in line pay the price. Usually I am trying to run in and run out but this is never the case.Prices seem to be higher than what I can find on Amazon for the exact same product. I needed new batteries for a rechargeable house phone when I saw the prices at BPB I started thinking of simply replacing the phones because the batteries were so expensive. I did an Amazon search and found the batteries for pennies on the dollar compared to BPB.This place is great when it comes to troubleshooting and repairs. Their staff is extremely knowledgeable and talented.

I went in for garage door opener batteries. The dude was talking to his staff like they were dogs before he got to me, so I knew it was not going to go well. He took my battery and immediately started with how expensive these are and this and that. Charges me $5.99 per battery(loose batteries, not in a package). I walked to my truck after buying 4 of them and something didn’t sit right with me. Looked up on amazon and they had the batteries, 10 of them for $5.99!! I went back in to get a refund and he proceeded to tell me how great his batteries were. Dude, it’s a garage door opener, not a pacemaker. I think the box of 20 he received cost $5.99 and he busted open the package to sell individually to make money. Total scam artists.

Great place, unfortunately they did not have our specific speciality part on hand that we needed right then.

Good website; convenient to purchase online and pick up at the store; always good customer service

They laser cut my key and programmed the key fob for my 2014 Prius V for $39! The dealer wanted to charge $89 and a local locksmith wanted to charge $150. It took only 15 minutes. Very nice people, great customer service, and great prices!

Bent my daughters phone when installing new screen. Owner would not do anything to fix the problem. Worst place ever.

Worst retail experience I’ve ever had. Basically bought a premium special order car battery. It died in less than a year and despite a 5 yr warranty, the owner blamed me of “negligence in maintaining my battery !?!?” Refused warranty claim on $300 battery. Corporate no help. Replaced with a Bosch $125 battery from Pep Boys - never had any issue since. Don’t buy anything from these clowns - they don’t stand behind their products. You have been warned.

Very friendly and knowledgeable

Fast service and good prices. Very polite and knowledgeable staff.

Great place if you want to pay full price for 2/3 of the job and be lied to about getting the job finished -- I went in with a car key blank and fob that needed to be programmed. Cutting the key (1/3 of the job) and programming the key to start the car (another 1/3 of the job) went fine. They didnt have a tool required to program the remote (the final 1/3 of the job.) Since the key programming had to be registered in the system, I had to pay the full price for programming. They took my name and assured me they would order the tool they needed and call me to come back.After about 10 days I called the store, because I had not heard anything. I was told that they were waiting to hear back from somebody about getting the tool. I was assured I would hear from them in the next day or two. Another 10 days went by with no word. I was at the shopping center and went to the store personally. They told me that the tool apparently didnt exist, so they would put one together (a wire with tips to plug into specific terminals on the OBD port) that day or the next and call me.After another two weeks with no word, I did some research into the programming process myself. It was a bit inconvenient, and I think I bruised my ribs on the door threshold leaning in to get to the hard-to-reach OBD port, but I was finally able to program the remote myself. The special tool required to complete the job was...a paper clip.Ultimately, Im not as much bothered by the fact that Batteries Plus was unable to do the job as I am by the fact that they strung me along and were repeatedly untruthful. Just tell me you cant/wont do the job, refund a third of my money, and send me on my way with a hearty farewell and good luck. Instead, they put me off, misled, deceived, and hoped I would go away. So I did. And I wont be back.

*****THE WILL RIP YOU OFF****From the moment I walked in the store they were RUDE as if theywere not wanting to help at all. If I could put ZERO stars Iwould. Took my childs phone in to have it repaired. It needed anew battery and the home button fixed and a new screen. Allthis was performed and so I assumed I walked out of the store witha fully functional phone but that was not the case. The homebutton now had a crack on it. I did not see the crack but whenmy daughter went to put her thumb print she pointed out thatthere was a crack in the button and the thumbprint would notwork. I took the phone back to the store and the first thingthe associate (ADAM) stated I did not crack your home buttonbefore I even mentioned it. Yelled at me several times to getthe F out of my store I did not crack your button.To talk to melike that is one thing but in front of my child is anotherNow I have to take my phone to the apple store to pay another$200 to have this fixed after paying someone to fix my phone andin turn actually broke a very essential part of the phone! WillNEVER step foot in this store AGAIN! he Manager Charles is just as rude as the employees and only responds to good reviews and will probably delete this review if he can. ALSO THEY ARE NOT AUTHORIZED TO WORK ON APPLE PRODUCTS. I strongly advise anyone from going here and having anyone work on any kind of phone they will break your phone and say you sign contact. They did not go over all the damages to my phone because there were only the damages I pointed out to them and at the end of the day end up costing you more money than you planned on spending! The Manager (owner) Charles is just as rude as the employees and only responds to good reviews and will probably delete this reviewif he can.This store ripped me off

Went in and got a really good price on a new car battery for my honda. Beats the price of other places such as Auto zone. Charles installed it for me with ease and was really nice. Coming back for sure.

Bought a lawn mower battery and trickle charger at that store three years prior. Battery was dead even though I charged it over each winter. Brought it back. Salesperson looks up my receipt, sees that they sold me the wrong charger for that battery. He gives me a replacement battery and the right charger for free. He could have lied and sold me a new battery. I will return to this store. That is an honest person representing their store well.

A battery they rebuilt burned up two cordless vacuums, one of them being a brand new unit. One was burned up in the store with them hooking it up. they refused to stand behind their work and I had to get the bank and their corporate involved to even get a refund on the cost i paid for the battery. Im out 2 vacuums (which they still have). Most unethical business I have ever dealt with. they do NOT stand behind their product or work.

Very friendly, knowledgeable, completely stocked store...great find!

Went in to buy a battery for my car key and already had it taken apart. I was trying to get the battery out because I was going to go ahead and pop the new one in. The sales guy says here I’ll do it. He takes it and brings it back with a supposed new battery and hands it back to me. I said I’ll get another one because this is the only key I have and I need a spare battery. He brings one not in a package and not the right size and lays it on the counter. I told him it was the wrong size. So he goes back and brings the right size one out. I asked if that was the one he just took out because it also is not in a package. His response was you have to trust someone! Then he rings them up and they were two different prices. I asked why and he said because he put that one in! I didn’t ask him to! After I left I called and talked to the manager and he offered to make it right, but I felt he was very dismissive and just kept saying it was a misunderstanding. No, I’m sorry, that’s just poor customer service. I won’t be back!

Great service! Friendly staff! Fixed my phone in the time they told me they would! I will definitely be back!

Ordered a car key. The technician was very knowledgeable and friendly. Will be using these guys for all of our car key needs.

Walk in told the Gentleman what was wrong He took my Tablet checked it order my Battery said it will be ready on Thursday I paid him and and I am waiting for Thursday

I wanted to take a moment and personally thank, Jack Tekavec for helping me yesterday with a new battery purchase for my 2007 KIA Sorrento. When I called the store to inquire about the battery and gather information, he was most friendly and informative. He told me that battery was in stock and also directed me to the Batteries+ website to order the battery on line to get a 10% discount.I ordered the battery online and received notification that everything was good and that I could come in and get it. I called the store and spoke with Jack again and he told me that when I come in to get the battery, he will install it for me. It was not the best weather and the steady rain was in an off and on mode. I told him that I could be there in 30 minutes and he said that would be fine.When I got to the store, it was not raining and Jack immediately came out with tools and the new battery. He disconnected the old battery and moved forward installing the new one. It did start to rain and this did not deter Jack from completing the job. I held an umbrella for him as he completed the installation including a battery test, making sure that the new battery had the necessary power. Everything checked out and he completed the job.Jack was friendly, conversant, personal, knowledgeable and talented and he provided great service that you don’t get in many stores. He made sure that I was taken care of and that I was satisfied with my purchase.Hats off to Jack and “Thank you”Michael

I was in recently while traveling thru the Charlotte area. I went in expecting to spend $30-$40 for a new cell phone battery. You know how much I spent? $0. Thats right I bought nothing. But after diagnosing my problem they didnt try and sell me something I didnt actually need. Turns out that it was my charger chord I was using. They then directed me to Walmart (they were out of stock). Turns out I only had to spend $8 to fix my charging problem. Thanks guys! Julius was awesome and very professional. My only regret is that I couldnt buy the chord from you! I gave you a 5 based on the manner in which you solved my problem and your honesty, even though it cost you a sale. That type of integrity is priceless and sorely needed in todays world! Thanks again.Sincerely,Michael B. Sanders

Good luck if you’re looking for phone repairs. Assuming average at best though my experience was not customer friendly. Just a screen repair turned into poor operation and then they tried to claim water damage, then they attempted to give me refund though phone was actually damaged. Turned out disputing a replacement for over a month and half. Not customer friendly!

My wife scheduled and appointment online for 7:30 on 8/6/18. We get there, and the guy couldnt even find us in the system despite our confirmation print out. He then went on to say he couldnt even give our phone back to us until the next day, and couldnt even guarantee the work he was about to do. We opted out, and left. I look at it as a blessing in disguise, because I have now done more research, and found that they are not even authorized to work on apple products. Other reviews are similar to our experience as well. Will not return! WASTED OUR TIME AND GAS!

Great help while looking for a replacement battery for my friends replacement battery.

They have almost any battery you need. Can rebuild batteries for cordless drills and other tools.

Everyone is friendly, courteous, professional and VERY knowledgeable.

I have visited this store on several occasionsVery friendly however several times the battery I needed was out of stock. They need to replinish their stock of what appears to be the most popular batteries prior to out of stock.

Always knowledgeable and professional; eager to help

Went there to replace batteries for two watches. Charged $25 for those. That’s ridiculous!

This was my first experience with Batteries Plus and I have to say, it was great! I am a photographer and had a rough morning before a shoot, didnt have time to go home and get anything I had forgotten, and well, I bought a new battery for my DSLR Canon camera! I called the store, about to head there and told the man my problem. He not only made sure the battery I needed was in stock, but he went ahead and put it in the charger for me so that it would be ready when I got there! Jack, you rock! Thank you for caring so much for your customers!

Very friendly and knowledgeable staff

Battery for my LG in stock and reasonable price.

They All for just a little bit of help

They had the battery I needed for my car key. Even helped repair my key fob for a nominal fee. Friendly staff and what great service!

I am so grateful for Batteries Plus here in Matthews NC in Sycamore Commons !! The staff is very attentive, fair & they definitely stand behind their work !!! Thank you Charles, Julius & Jack for going above & beyond to fix my daughters iPhone 6 & iPhone 6s. Looking forward to bringing in our iPhone 5 & Beats By Dre headphones to be fixed next !!! Thank you guys SO, SO MUCH !!!!!

When I need a hard-to-find battery - I know I can get it here. The staff are very helpful and knowledgeable.

I brought my iphone 7 in to replace a cracked screen. After the repair i noticed the screen was dull and significantly less bright when compared to my wifes 7. I messed with the settings thinking that was the issue, it wasnt. To their credit, when i brought the phone back, they replaced the screen again. They gave me a bunch of BS excuses and claimed that the part was factory original. The second replacement didnt fix the problem. Im betting they are using poor quality after market parts. Save the headache and pay the few extra dollars for best buy or go through Apple directly.

Replaced batteries for 2 UPSs in the past two weeks. Jack was able to help me through the entire process, even drew diagrams for me and answered more questions over the phone. Would definitely recommend these guys and will be using them in the future

My husband came in today to have his iPhone 7 screen replaced the phone was working perfectly for weeks after the screen cracked! Since he was going on a long trip oversees we decided to have the screen replaced! The phone doesn’t work has no sound, can’t call, keeps rebooting .....the problems we have now! After going back to the store they tried to BS my husband that a pice of glass got into the phone and cut the wire OMG are you kidding me to insult my husbands intelligence ??? Who works with all sorts of avionics etc on airplanes! And knows exactly how to replace an iPhone screen just didn’t have the time to do it! Knew that the iPhone is protected by a thin metal plate and that can’t happen! And they are trying to BS him with such lies??They tell this garbage probably to all their customers unfortunately for them they couldn’t sell this to my husband!! Told him they don’t have the appropriate part and he has to wait until Monday really when he is leaving the next day! I can’t belive how these people are still in business???? I should have researched them before going in but it never crosssed my mind that such scammers are still around in today’s age and time!!

After seeing their ad for cell phone batteries I thought I would give them a try.Rather than using Amazon, I like to try and patronize local businesses.The salesman was rude to begin with. Then the battery I asked for was unavailable.It could be ordered and they would take $5 off for the inconvenience. So the cost would only be 32$ instead of 37$.I ordered it online for 5 $. Free shipping.

Jack was very helpful. They didnt have the battery that I needed, but he found that the Pineville store had it and gave me all of the info I needed to get it ordered from them.

I only went there because they had a battery that I could not find anywhere else but I think their prices are ridiculous.

Quick to relace watch batteries

Always great service and always have what I need

Very helpful and pleasant staff

The Matthews Batteries Plus Bulbs is well managed and a good place to take your business.

After standing in this store for 3.5 hours we still have a phone that is messed up more than it was when we brought it in the store. Came in for a screen repair and now the phone constantly reboots. The home button is also not working now. The guys just keep giving ridiculous excuses as to why this is happening like The phone has to get used to the new screen I am now told that the home button was not working when we came in even though the inspection report before the work clearly states it was functioning.

Añy battery you need, they have it, or can get it.

Its easy to shop with yall

This was my third time in the store. I have had courtious help each time.

Expensive compared 2 what I found online, but they had it today.

Great place excellent customer service

Good service helpful people

Dont get your phone fixed here! I brought my phone here to get the cracked screen replaced and it was totally nonfunctional after they attempted to repair it.

The technician that replace the screen bent my phone. He said its because it happens when you replace them. The owner wouldnt do anything about it while I was in the store. Is it your policy to bend phones?

Very nice store sales person very nice.

Planning to head on in there today, excited after reading all the reviews. wish me luck

Whatever battery you need you can probably find it here! Friendly staff too!

Bought an 11 dollar battery got home it was nearly dead lasted about 10 sec what a waste of time and money

This place is very expensive for batteries

Have been several times. Normally the prices are okay compared to others, but today they were double Targets price and triple Amazons. Probably wont return.

Great service!

Helpful