There was a bit of a wait, but once they were able to help me, Troy stuck around and made sure to help me with everything he was able to help me with, even if it meant staying late or taking extra steps to make things happen. He did a great job. My phone is now working perfectly on VZW.

My phone went into swipe mode. Went into Mech Verizon on 7/16 pm. &the Manager was assisting me and said my phone did a soft wear update so I have to cont to swipe instead of tap button. She had had No ideal to go to settings and turn off the icon for swipe.

I think the rep was name Kevin very helpful and professional

Last time I went here I had to wait over an hour to exchange 2 items for the same items for the correct phone. Mistakes happen, but an hour is insane when there are 3 verizon reps and 5 people in the queue when all i need is 2 minutes. anyway. no Im mad because the rep who wasnt really doing anything except for check-in (had basically stood there for 20-30 minutes doing nothing) helped someone else who walked in off the street before helping me after I waited the hour while i was next in line.Im still angry about this, needed to lower the score to 1 star, super petty but I genuinely dont care.

Service was slow but after weeks of no good news via the toll free number. I received great assistance and a resolution to my problem.

Understaffed, long wait times, no help. By far the worst verizon store I went to and they couldn’t even help me with the problem. I waited an hour for nothing. DO NOT COME HERE!

They dont not have enough staff to support the demands of their customers. We pay to much money for Verizon services to have to wait soooo long for help... Its awful !!!The calling in process is just as BAD!!!

We we went to Verizon to get me a new Samsung phone cause mine wouldnt stay charged. We had to order phone and it will be here in August some time.That kind of made me FLUSTERED cause I wouldnt have had to go to Mechanicsville from Sandston. We could have ordered the phone from my house and wouldnt have had to go to Verizon at all........ So Disappointed.!.

Let’s here it for the Verizon in Mechanicsville, VA. I was met at the door by a rep, they asked what I needed, sent me back to the car, and sent a rep out to accommodate the issue. This is an organization that takes the health of their workers and customers seriously. I am impressed.

Not sure I am just a number or a valued customer.

Took 1 minute in store to fix a phone issue, after being when I customer service phone call, and 30 minutes later the lady on the other end of the phone was still looking up information, and the gentleman at the door of the Verizon store wanted to discourage me from going in. I really dont care which way I receive customer service as long as Im receiving it. The phone number for customer service when you have an issue is not providing customer service and Verizon needs to do something about that. The person answering those calls should have basic knowledge of what Verizon programs are at the very least and they do not!!

The people are understaffed and wIting times averGe 1 1/2 hours if not longer.The crew is wonderful and helpful once they finally get to you.

Picked up my new phone from here. Staff was friendly and helpful

Waited 5 hours with no service. Worse than a dmv

Expect to wait over an hour. I only had questions and never got to speak anyone.

Personal were awesome.

Kim was a great help in increasing my phone security. I could not have done it without her.

Great Customer Service

Had to wait in car but they did not forget us. The employee who waited on us was very patient and helpful. Verizon wireless is the problem as they messed up a simple online order and 3 days later has still not been resolved. If any other wireless phone company would work in a rural environment I would drop Verizon.

The guy that waited on me appeared to know little more than I did and didnt appear to care about helping me. The customer service at this place has really gone downhill. I will go to another location or get another device provider, after all these Verizon years Ive spent with them.

Good service and quality people practicing Covid 19 safety measures

Horrible horrible experience with this location i recently transferred to at&t over the weekend and was having trouble transferring my number over. I was greeted at the door I explained that I was looking for a number transfer pin, the employee (big white dude didnt tell me his name) didnt even listen too me told me I was an at&t customer now so I had to deal with them then pointed across the parking lot to their store. I ended up on hold for 30 minutes for verizon customer service telling me I can go to a verizon store with a proof of ID to receive an number transfer pin. Walked back to the verizon store and was greeted by the same employee who told me he could not help me and I needed a working verizon phone to help. After that I went to the verizon store on midlothian turnpike and received my number transfer pin in less than 5 minutes of being helped. I dont know about the rest of the employees but he really made me never want to use verizon wireless again

Great staff. Clean store.

They took 1.5 hrs started with 4 ahead of me when I left still had 2 ahead of me. They had seen 5 people while I was there.

Very helpful and friendly staff. This location didnt have what I was looking for, but she was able to call and locate it at another location.

Understood my need and got it taken care of

Not a one but a five star Kim is so patient and helpful.

Took 4 hours to add a line and then they messed up the billing and now I have to go back to fix it

Verizon Mechanicsville store. Very friendly, professional and prompt. Thank you!

Long wait and my problem was not taken care of.

Kevin was Great!

Some girl nicknamed queen was trying to help my father-in-law and myself. He had got a Samsung Note 10+ that a sales associate pushed on him (77 years old). Just an expensive phone that he really doesnt need. It was slow and had some other issues. While talking to my father-in-law about his bill issues that he needs to call Verizon about the associate became offended. I told her to relax that we arent even talking to her. Where she said that I was being disrespectful. I reinstated that we werent even talking to her or about her. She continued to swap sim cards to help with the speed issue. In doing so neglected to move all the pictures of his grand kids that were on the original sim card or give the card to us. Just a disappointing experience.

I have been in Mechanicsville store and Jordan helped me. He did an excellent job. Very professional and extremely helpful. U r lucky to have him as an employee. Elsie Browning

I consistently receive outstanding service from this store. Most recently, Mitch was a patient miracle worker who helped me problem solve a significant hurdle. He helped me activate my warranty and reset my phone after I botched the iCloud transfer. He spent a lot of time with me and never made this technically deficient girl feel stupid. I drive by other Verizon stores to come to this one...and I hope for Mitch when I come.

Got here just after they opened on a Saturday morning and was immediately greeted by Kimberlie. She was excellent; best customer service I have ever encountered at a phone or electronics retailer. I had my arrangements for a new phone completed in no time.

Amazingly poor service right now, as Im standing in the store. They allowed my son to add a $1000 phone to our account without authorization, and are insistent they did nothing wrong. Will be looking at other providers before I leave the store.

Soon as I pulled up Verizon acknowledged that I was there through my cell phone..that was sweet. The greeters always welcome you!!!!

Good customer service. The associate screwed up the lines as I have three on my plan. I had to rush back after they had closed and luckily another associate remembered us and mostly fixed it. Now I notice that my phone says already upgraded but it was another phone on my plan. Not too impressed.

Super helpful! Spent 3 hours on the the phone with Verizon tech support with no luck. The guy at the store took less than 5 minutes to diagnose and fix our issue.

A nightmare of an experience. Rude manager who enforces unconstitutional policies. Wanted me to jeopardize my health for his staffs safety. Didnt show any empathy. Had zero lack of responsibility and claimed erroneous conspiracy theories. I pray someone in power handles this very sad problem at Verizon.A full month later and no response or help regarding this matter. I emailed the proper response and was ignored. Ill be contacting a lawyer.

Helpful staff

The gentleman who helped us was not very helpful we had my dad talked into getting a smart phone and the salesman said and I quote “are you sure you are ready for that”. What kinda question is that

Cruz in Mechanicsville is the best. She is always very patient and understanding and I know that I am working with a professional. I also know that she loves what she does as I see it when shes with other customers as well. No matter what situations Im having with my phone she resolves them quickly. A triple high 5 to het

Great service provider.

It was worth the wait. There was seven people ahead of us. They provided quality service which made it worth the wait. The technicians took care of all that needs what position. Job well done.

Excellent customer service by La Keisha. Hope I have that spelled right!! She was friendly and professional plus had my phone fixed in no time! She is an asset to Verizon! The store was busy but there was an organized system in operation as to “your turn”. It all felt orderly. The wait was shorter than I thought it was going to be and there was good parking. I’m gonna stick with Verizon!

Arron was who helped me and my brother-in-law and we were able to complete everything quite simply because of Aarons knowledge. I also noticed that a lot of the other associates they working there with the customers were extremely polite and friendly and that is really one big selling points !Once again I want to thank Aaron for his assistance on both of our accounts man and my brother-in-laws. plus I noticed that prices here at this corporate store are more competitive than other places

Kim is the best ever! Super knowledgeable and personable! She taught me so much and I am getting a better plan and saving money. Shes been there 7 years and so lucky to have her help me!

Kiara was very knowledgeable, patient and friendly. Cannot say enough about our experience as she assisted us navigating us through the purchase of a new phone. Excellent customer service from the time we were met at the door by the gentleman that signed us in and throughout the entire process. We left satisfied and happy with our purchase and the experience. Will return!

Place was crowded, though not packed. Took over 30 minutes to get waited on. Best deal with unlimited minutes and device protection, 75.00+/month. Went to at&t next, then to target for a nice samsung j7 phone for under 200.00. Gotta love consumer cellular. Sorry verizon and at&t.:-)

Thanks to Bryce at Verizon Mechanicsville who not only replaced my SIM card, but also didnt have us wait for an hour and a half for service!

Went in with the expectation of a long wait, but we were pleasantly surprised. Fifteen minutes after signing in, Kimberlie helped us transfer my daughter back to Verizon (because Sprint stinks!). She was patient with my daughter and quite friendly. We were in and out of the store in 45 minutes.

Great! Been with them over 20 years!

Great

Kim Story makes working with a major cell company absolutely wonderful. Every time I come to Verizon I feel like family and my issue is her issue. I will follow her where ever she goes. Her personal touch is worth driving out of my way to go to her store.

The employees at this store are always pleasant. The wait is pretty long during peak hours so be prepared. Great selection of working devices to play with and great selection of cases for all the phones they have.

The guy that was helping me was more interested in his own personal phone than helping me.

If you have to go to Verizon in Mechanicsville, ask for Dre. He is awesome! Very thorough. He explained everything & even wrote it all done for me so there is derepancies, which shows me a lot if integrity! Great job, Dre! Keep you the excellent customer service.

This is one of the few times I have come out of this store happy. I am not sure but I think the person that helped me was named Jordan. He was helpful, knowledgeable and friendly.

Best staff of any Verizon in the state. Hands down. I was given accurate, honest and actionable advice, even when it wasnt in the sales reps interest. If you need to shop Verizon this is your location

Customer service was great. Staff was helpful and not at all pushy. I would visit this location again.

Great showroom, but, absolutely the slowest service on the planet. They need more people to help customers. They checked me in, I waited for more than an hour before I left. 45 minutes later, I got a text message telling me I was next in line....

I was waiting when the doors opened and was expecting to wait a long time then they probably wouldnt have what I needed but............instead there were plenty of associates and they had exactly what I needed! The lady who helped me made me feel welcome and appreciated. Thank you Verizon!

Bought a new ph. but it didnt work properly so I took it back and they gave me a new one that works great. Thanks Jordan

Ive never had a problem with this store. Went in recently to get a new phone and warranty and thankfully an employee (Sam) walked me through everything and helped reduce my monthly bill. The wait was a little long but the manager went to everyone and explained why and then another employee set out cookies for everyone. These guys are in a league of their own! This is why the store is always busy and the two other phone stores nearby are empty.

Dalton was awesome - thorough, tech savvy!, and personable. Excellent service! Thank you Dalton!

10.10.18 Adrienne is great with everything and she is very smart with internet, data plans and customer service skills.9/2018 wow Adrienne is awesomeCame here the first 6 years it opened customer service was horrible, we would avoid this store at all cost. We decided to try it today 8.12.17 Calvin Williams was our Verizon rep. He is the reason Im giving it 5 stars he is awesome.

I notice that all employees are black people who are dumb and they dont want to help white people, For example, if the white people who wanted to purchase good phone device, but they look faultfinding about the application to fill out so then they will tell you that you are not qualify to purchase, because the black employees trying to impress the Stockholders that the new customers are rich and good Credit Reports, so that is why they refused good​ white customers with low income or low Credit Reports score.. That is why I said that it is bad Business.

Nice when they are opened.

Rudest customer service Ive ever had to deal with. Not helpful whatsoever. If I could give less than 1 star I would

The tech. was amazing. will never go anyplace else

I was in the store 2 days ago excited to switch from sprint to Verizon. Roger was my associate and after walking me through the process of switching. I returned to my house to get an alert about my bill being 250.00 more than what he told me in the store. He had signed me up for the wrong data plan and even inputed all of my phone information wrong. He clearly does not know what he is doing and at all costs I would stay away. I had to call the tech support and a very helpful individual was able to switch everything around to the way I wanted. I was extremely excited for this switch but it has definitely started off rough.

Fast service. Excellent job!

Changed layout of store more user friendly.

Not crowded for a change. Good service.

I remember being a kid going into this Verizon store waiting at least an hour and seeing everyone sitting on the floor waiting. Now, this store location has hired a lot of employees so when you come in, you can immediately get in touch with someone. I commend Verizon for doing this, all my visits have been great, but I do still recommend coming in later on a weekday if possible.

As a former Verizon Employee - this location is absolutely horrible. The wait time is crazy long and if it were because people were busy, it would be understandable. Its hard to think of the people at work when they are standing talking to each other. When you are lucky enough to have made it past the wait and get to a rep - you are treated as if your business or concern inst important. My mother has left in tears from the way shes been treated on more than 1 occasion.

Yes my experience with Verizon is always disappointment. The employees are not friendly at all. They act as if you are bothering them by asking for help. I got changed 3.50 to call my Verizon payment in and I went to Verizon to pay and the kiosk was out of order. Not my fault. Tryed calling Verizon to make a cancellation and was on the phone about 15 to 20 minutes no response. I am feed up with Verizon. Done.

I was in and out super quick. 20 minutes to pick out and buy a new phone :)

Always great customer service. The staff always trying to be nice and professional. Very clean and maintained.

.Friendly, very helpful understand what we needed got my daughter phone switched and done very quickly

Great atmosphere. Good customer service, they speak once you walk in. I love that they have plenty of people staffed.

Very quick visit. Very helpful staff.

Helped me set up my phone. Was very helpful

Had Verizon service for probably over 20 years. Having just retired so trying to save money, I got a refurbished phone this time. Went to Verizon for help and they said because I didnt buy phone buy phone from them the could not help me. Horrible.

Staff at this location was very helpful.

Very good service from this store. Made the mistake of going to a satellite store ( independent owned) wont make that mistake again !!

It took 3+ hours to get my wife a new phone. After claiming we had a past due balance on our account, they triple-charged our credit card when we tried to pay the balance for her phone upgrade. When they tried to refund the credit card for the two extra charges, they contacted a support center that said our account was never past due to begin with. Staff is poorly trained; their tablets do not work properly; and the manager is not engaged at all. Throughout the entire experience, the manager didn’t have the decency to check in (not even once!) to see how it was going. Weak leadership, poor results. Save yourself the trouble and bypass this Verizon wireless location.

They were very helpful

Verizon in Mechanicsville is the most professional cellular phone store Andrew was my sales associate and helped me with a difficult matter he is always eager to help with enthusiasm and in this day and age where the customer is never right Andrew was a pleasure to deal with

In all of my 75 years, I have never experienced such incompetent and insulting treatment by a so called salesperson. When she learned I was there only to replace my simple and inexpensive flip phone with another flip phone exactly like it, she gave me a nasty look of disgust as if to say I cant make any commission of this old guy. Without a word, she immediately turned her back and walked away leaving me standing there as if i was invisible. Add to this the fact that the extraordinary wait to be attended to is a total disgrace and you have a store that Verizon should be ashamed of!!! I would give them zero stars if that was a choice.

Love Cruz, she has wonderful customer service and very knowledgeable.

Very good people they were fast & polite

Long wait sometimes, but the staff are both knowledgeable,friendly and helpful.

Very convenient location. Store was very busy and had to wait for service

Jordan was awesome, he answered all my questions.

Very helpful and nice! If I need to go to a Verizon this one is my choice.

Typical Verizon support. They tell you your new phone will mirror your old and here I sit at home still downloading apps some 6 hours after going into the Mechanicsville location at 10 this morning. Theyve got me for a couple more months and then Im going with another vendor.

They were very busy, but still a great help .

Fast service. Associates are friendly and very helpful.