I have had it for 2 months and never had them deliver water and they keep changing me for water, I have called then about 10 times and stayed on hold for 2 hours and they never answered the phone. I have even went to the office and they would not let me in or answer the door an it was 2 hours before they closed for the day.

Excellent company. And our delivery guy is truly amazing. He has a wonderful attitud, works hard and shifts to meet our schedule and get our deliveries on time. Amazing!!!

I love having the choice of which type of unit that is available to rent. The bottom hook up verses the top. So easy to install the bottle on the bottom. I appreciate the reminder phone call for next day service. My delivery representative is very thoughtful to my needs. He makes sure I am getting the most out of my service. I tell everyone about Sierra Springs Water.

Expect long waits on the phone ect...

Have gotten water from Sierra Springs for about 2 years now and appreciate the timely deliveries and the convenience of not having to buy the large bottles at a local store and lug them home.

Love the taste of Sierra Springs water! So convenient to have it delivered right to my doorstep and very easy to switch out bottles with the bottom loader. Our delivery guy is super nice too!

I have 2 different reviews for this. Our delivery driver, Jeremy is AWESOME & truly cares/pays attention to our needs. Takes the time to smile & say Hello. 10 Stars for him! I never want him to leave us!!! The customer service/billing dept on the phone seems very incompetent, unorganized & rude. Always a problem with them.. 1 star for them.. 3 stars because of the split...

Terrible. I had services, everything consistent and fine. Then moved to Medford, new route guy, Micah. He was late, didnt have complete order, sets new date, forgets it, I have to call a week later for water (after we have been getting other sources since we ran out). When I called, he replied he doesnt know my address or my order. He blamed any delay due to he has so many deliveries, as well as, and no data base to get my contact info to delivery.. how can he keep up, he snapped He was very rude, unprofessional, and a kook who shifts blame for his irresponsibility. Terrible, you should have higher standards for employees and customer service.

We missed two bills because we were not receiving invoices, and then the next email we received was a notification to bay a $170.00 balance for the equipment, plus another $50 or so for collections charges and other fees. We received no warning call, letter, or notification. The account was closed and the company is unwilling to do anything.Keep this in mind when you think their $1 monthly rental for the water dispenser is a good deal. Customer service, respect, and courtesy is very poor with this company.Such a confusing and disappointing experience.

Love our Costco water! Convenient, Tasty and worth the few bucks

We have used this water company for just under a year and have had nothing but problems. The driver doesnt show up when he is scheduled. He reports that he stopped by when he doesnt. This month he actually said that he stopped and left water when in reality, he never even showed up so how could he have left us water. Yet we were still billed for it.

I have never worked with a more frustating, terrible company. All the negative reviews are correct. I wish I could give it a negitive star, I would give a -5 star.