I ordered some moving supplies from this location and I knew everything would be heavy. I called ahead of time and asked if anyone would be able to help me load the stuff in my car. The lady I spoke to assured me someone would be able to help. I arrived and Vanessa helped gather the rest of my order and had a cart to wheel it to my car and helped me load everything in the back. She was incredibly helpful and I can not express my gratitude for her help and kindness. Moving is very stressful and she made it a lot less stressful by all her help. Thank you Vanessa!
Worst service ever! Very disrespectful talking to the customers with an attitude
Employees were great. Very professional. Attached the auto transport in minutes and I was off.
The best, I get uhaul trucks from every dealership 4 times a week, but this dealership I never had a problem with, Always professional
I love the manager, Christina and staff. They really go out of their way to accommodate and care to fulfill your moving needs.
If you are looking for the bare minimum of customer service, go else where because this location doesnt even provide that. Staff were rude and completely unhelpful. And on top of the poor service, the girl at the counter HAD HER MASK OFF while assisting customers. It was an extremely frustrating and disappointing experience. Well be going to other locations, despite them being further away, as we complete our move. I recommend others do the same.
People are very polite and listen to your needs before recommending
Store was very clean and staff are amazing and helpful.
Completely unprofessional experience. We had a truck rented for Saturday morning (had made the reservation three weeks in advance) only for them to tell us 36 hours beforehand that no truck was available. We tried to work with scheduling for alternative arrangements, but we learned we would have to go to Chicago to get a truck. During the call, the schedulers actually laughed at us at the suggestion we try to make something work in accordance with the original contract. We had no choice but to cancel. Dont do business with this company. You and your move deserve better.
Very helpful. We are satisfied customers
I paid upfront off my card for the deposit of the caravan I rented for a total of 4 days one week ago. When I brought it back I paid the remaining amount in cash. My card showed it had a pending status of the same amount I had just paid. I called they said it was just a pending status and that it would drop off and I won’t be charged what I literally just paid. Well my card was officially charged. I went up to the store and was told I should just wait another day to see a Refund because one the employees actually charged my card assuming I wasn’t going to pay at all. This is a hassle for me when I could’ve been informed the first time I called that there was a mistake And that I would see a refund. Instead I was informed that there was none made. Please pay attention to your accounts when you are using your debit or credit card. Otherwise I do appreciate the time aloud to rent. Very flexible.
Nice customer service
My family and I went a different location first off and were looking for a 26 truck but they informed us they didnt have those but they did have the next size which was the 20. My family was determined to get the 26 so they had checked to see if any were in stock anywhere else and turns out this location had some so they reserved one for us and told my family to give the reservation sheet to the Melrose Park u-haul. We took the trip out for them to tell us they didnt have any and that the first location must not have checked correctly. They even said they called them 5 minutes ago and told them this information. We had to make the entire trip back and told them about the incident, they then said they never reserved any calls and they knew they had 26 trucks in stock and how they do this quite often. We ended up getting the 20 after wasting gas and already driving back and forth searching for any moving truck.
Met my needs. Clean
When we tried to rent a car dolly they said they wouldnt rent it to us because we were supposedly lying about the size of our truck we were towing with.IT SAYS F250 CLEARLY ON THE SIDE OF THE TRUCK.They came out and inspected the truck and everything. Said it was ok. then denied the rental ....it was unbelievable to say the least .If I could give zero stars I wouldDont go here!!
I arrived to pick up my rental, as soon as I arrived I was not greeted. Two representatives one customer ahead of me one was on the phone then they get off the phone (still not acknowledged) and now two representatives helping one customer while there 4 other customers in line waiting. Why??!!! I don’t know but it’s very irritating and frustrating that one we aren’t being acknowledged and have a time frame for the rental. Do better with your employees U haul!!!
They are understaffed, not well trained, and do not explain terms and conditions very well.
Michael Jackson customer service skills are invaluable. Thank you.
Excellent customer service from Oneg and Michael! I’ve been coming here for quite some time and every time is a pleasure working with them. Highly recommended!
I probably would have given a 5 star review. Unfortunately they overcharged me $1 on my bank account
Best place for supplies! Also great customer service!
When arriving they was expecting us, the store was clean and easy to get to. The person who helped us was very friendly plus she made sure that the trailer was hooked up properly before we left. Yes I would recommend this location.
This place sucked customer service dont expect it they suck
The truck was good, the only problem I had was they indicate you need to be back in 8 hours, but when I hurried back to return it, I was told as long as it wasnt reserved for later in the day, I could have kept it for the entire day for the same money, that should gave been said upfront, let the rentals terms be known in full .
Climate controlled security storage. 24/7 access
Helped family move items into a unit. Storage facility is very clean. My only small gripe is that the indoor layout is a bit confusing
Updated spaces and plenty of room for storage
Michael Jackson hooked me up. Never thought I’d get in an out so fast. What a great person to encounter. Thanks for being so nice.
Very helpful people.
Went to Bellwood where I usually rent but they did not have the trailer I needed so referred me to the Melrose Park facility. From pick up to drop off they were GREAT. Even waited after hours when I called to say I may be late getting back. AWESOME service. Keep it up. Kary S / PPI
Nice plce
Superb service and extremely helpful associates.
Awful customer service truck broke down twice.changed reservation with no warning when picking up truck. Charged for two way service when reservation was one way. Then additionally charged for wrong dropp off. When there is no way of changing reservation because of move out day. Service who did road side service fixed truck twice told to dropp off at nearest location then told by uhaul gm that isnt what was said. Basically calling me a liar. By far the worse day of my life. Spending over two hours on the side of the road. Because the truck over heated in a 100 degree day. And now being charged additionally for this with all the wrong they did now they want to give me a 50 return because the reservation was changed. Are u kidding me. I will tell u if u are reading this do not pick up a uhaul from melrose park at the very least. If you do good luck because it could be the worst day of ur life. Also i have skin cancer that runs in my family i had too sit out in the sun for over two hours.
Customer service personnel
I paid nearly $600 for a 20 truck from the address for the Elmhurst location on York...only to find out that they dont have any 20 trucks at the Elmhurst location currently. Confused as to why a specific address is presented to the customer without clearly spelling out that it is subject to availability. The staff member I spoke to told me it was not possible to transport the truck the 4.8 miles to Elmhurst. Not at all pleased.
They do a good job
Great customer service.
They suck $1.59 per mile and the truck they gave me I think it was the oldest one they have. Very disappointed
Nice clean place prices not bad vehicles clean
Convenient options for storage
They didnt rent me a van because didnt like my license, but Im a truck driver and have CDL for many years! Rude personal! Will never come again
I only went to this location because I was in a pinch. I would go to any other uhaul if possible.
Quick, knowledgeable and professional
Uhaul Melrose Park horrible! About to get locked IN! No Security! horrible Customer service.
The poorest customer service ever from the heavy light chick with a piss poor attitude
Great place, awesome people
Great services.
Great Customer Service.
CREW IS FANTASTIC
Good place for supplies
Nice clean place
Run run far from this place
Moved my apartment with help
Clean, secure, and a friendly staff
Ok
Great Service
Amazing location
Excellent very friendly and reasonable prices
Excellent attention
Great service
Its excellent