Every one there took great care of me and made the experience very smooth and easy. They all went above and beyond to get me a great deal on the truck I wanted and the most for my trade ins. Couldnt be happier. I would give them 6 stars if I could.

My experience with Jim Keras Covington Pike was Exceptional! Wayne was very helpful and friendly! The part that I needed had to be ordered and it did take a while to come in but I didnt mind the wait because of the great service that Wayne provided. I had actually gone to where I purchased my car for assistance and was rudely brushed off and they tried to charge me 286.00 for a warranty part. Wayne took great care of me. He explained why the part would take a while and that it would be covered underwarranty! He kept me informed via phone every step of the way until my part came in and it was installed! I Will definitely use them for all my future Chevy needs! Thanks Wayne & Jim Keras Covington Pike YOURE THE BEST!

Satisfactory service so far from initial vehicle purchase date. Oil changes take longer at dealership, as compared to a Quick oil change business, but I see my truck as an investment so I expect top notch service from the dealership. When it comes to warranty service and issues I believe its best to have all work done at point of purchase dealership.

Literally every representative we spoke with was as friendly and helpful as he could be. Their sales approach was persuasive but not too pushy or cheesy. They really went the extra mile by staying late on a Friday evening on a holiday weekend to complete our purchase and showed no signs of being impatient. They followed up a couple of days after the sale just to check on me. I have bought a lot of vehicles in my day, and this was my favorite purchase experience.

I had an 11:30 am appointment for an oil change and tire rotation. I came in at 11:10am, and it was 2:00pm before I was able to leave. It doesnt matter whether or not you have an appointment for service, they take people on a first come first serve basis anyway. Thats entirely too long for the service I had done and it will be my last. Im going back to the businesses that do the oil changes right away and rotate my tires myself. I will save a ton of time. Don K.

Im so grateful for the Jim Keras family of dealerships. I previously used the Nissan dealership to service my Altima. When I purchased a Buick Envision, and after some less than positive interactions with other dealership service center, I was happy to receive exceptional service from the Jim Keras Chevrolet dealership. You guys were awesome... efficient and friendly. Thanks so much for taking care of me and my vehicle.

I purchased a new corvette in 2018 - in 2019 there was a ticking sound in the muffler. I bring it to your location and it’s repaired (under warranty). In early 2021 the car is making the same noise. I finally get it back to your dealership and was informed it would be $1,800 to repair. It doesn’t seem right that the car is doing the same thing in this short time frame. A car with under 20 thousand miles in 3 years is doing the same exact thing. Either it wasn’t fixed properly the first time or it’s defective parts. Is the car going to need this same repair every 18 months??? The same thing in less than 2 years when your company was suppose to repair it the first time.

This was the best car-buying experience that Ive ever had. From the moment I walked in, I was treated with respect and kindness. I reserved the car I found online and came to the dealership. There was no pressure from Steven, the sales associate who worked with me. He did not try to sell me on a higher package or pressure me into any extra features or accessories that I did not want. They worked out a good deal and when I made a request for a little more on my trade-in, it was immediately approved and the deal was done. Shout outs to Steven, sales manager Corey, Tim in finance, and Andrea who took the time to sit with me and show me all aspects of the vehicle. Great job all around.Philip

Very professional. Oil change took too long! Most definitely not an express oil change. I saw an old coworker. He dropped his car off for an oil change without an appointment. He arrived before me. Therefore, he bumped me back. Appointments are actually worthless if walk in delay customers with appointments.

I had very satisfying experience. My service advisor Lanie Nuckolls has exceptional customer service skills. She listened to me and addressed my concerns in a timely manner.

The best experience I had buying a car in a long long time..Me being middle age old man, of course I wanted a sports car..and knowing nothing about what to expect..So started with a vette, I’m 6,2 290..CJ (salesman) big dude also..we both climbed in.. we were making some noises getting in.. hahaha..we were shoulder/shoulder 2 big men in a vette, it was funny looking I’m sure..We rolled out laughing..still making noises, so he said let’s jump in a Camaro, now we friends because of the laughing vette experience.That Camaro was a perfect fit, fun to drive, powerful,etc, exactly what I was lookingfor.. CJ gave me all the details, info on Camaro’s, that was the ticket for me..went home did some more research knowing I wanted to buy a Camaro from Jim Keras, after what experience I had with CJ/ Scott/ Andrea..What is so cool, Andrea,CJ, Scott (the internet A team) all work so well together, just professional information on helping me find that car..every time I called, emailed etc..and it worked.. that’s why I knowingly wanted to buy from Jim Keras..I love driving my Camaro, but I’m still keeping my GMC truck..It would be a win win for you to check this dealership out, friendly, everyone was so nice, professional, just good people,,etc ..Thank you Jim Keras and your employees,,

Highly recommended. The entire team was great, and they even delivered my car a couple of hours away the following day due to a misunderstanding. Andrea, Steven, and Tim were all professional and transparent. Andrea kept me updated about the status of a carI was interested in for a couple of weeks prior to its arrival. Highly recommended team that treats their customers right. Thanks guys!

Every visit has been professional and they worked quickly to take care of my repairs.. Every service rep Ive encountered goes above and beyond. On Friday I dropped my car off after not having it for a week. Other Chevy repair shops were backed up or just didnt care to make my repairs a priority. Servicerepair rep Desi T. had me up and running by Monday. He kept me informed the entire time. Im a Healthcare and my car is a must. I will continue to put my trust into Jim Keras

Only problem I have is if a customer don’t request a typical service please don’t take upon themselves to have service done without asking the customer first.......... u should allow the customer decide if they want an additional service rather they need it done or not the customer may or may not have the money for that service but service is already done and the customer is required to pay for that service. Wasn’t happy about that at all other than that Great Job 👏 on the oil change 😏

The overall experience was good. I was greeted right away. The time for the oil change was quick. After I left, I had a new sensor warning message appear on my display, BUT they were quick to address and correct the issue. Thank you guys

Customer service at Jim Keras dealership was excellent. My waiting time was minimal. The team of service men and women where excellent and very professional. Thank you for such a Talented, Professional, Courteous group of men and women at Jim Keras. In my opinion your team of professionals are Head and Shoulders above the Rest in Knowledge of Vehicles and Overall Kindness to their Customers.. Thank YouMrs Angela McIntyre

Alex is a great help. He listened to our needs and had the perfect amount attention that we required to look for our car. Im glad to hear he is getting a promotion. He deserves it.

Friendly honest efficient professional. Basically any positive words that you can use to describe a solid business and perfect Execution our car buying experience

Desi Tate was very professional. Once I drove up, I saw several associates seated but Mr. Tate came up to assist me. He was located inside the service department and came to see about what I needed my car serviced for. He greeted me and asked how my day was. He also informed me that there was a recall on my vehicle and that they will be taken care of that as well as my tire. While there, I observed many of the mechanics came to him with completed service appointments. Mr. Tate stayed working and very attentive to customers pulling in the service department. I appreciate his service he provided and made me feel like a valued customer.

The service was great. The service center, was able to quickly greet me, process my car, and start my service so that I could quickly drop off my car for service. She was able to help me with any issues I had as well as ensure that my car was ready for pickup at the end of the day.

I was welcomed back to Jim Keras by Steve Hutchison. It is always wonderful to have a familiar face that has knowledge of your service records and a caring spirit. He was very professional and provided excellent information on the problem I was having with my tire. Quality service and quality people made for an excellent experience. Steve, keep up the good work!

My experience was really good. The service technicians were friendly and the customer lounge was great

Steve Jones was very informative and sympathetic to my concerns about my 2017 Camaro! He’s all I want to see for my car needs going forward!!!

When I called about my car, the receptionist told me that I would have to arrange towing. I was later told that this was not true. I was told a loaner was not available. The car was delivered to Jim Keras Monday evening 02/22. I received a call Tuesday Morning asking about what was wrong. I was told they would call back later that day. I heard nothing else and I called on Wednesday @ 10:00 and left a message. The call was returned about three hours later. They still didnt know anything and still did not have a loaner. On Thursday @ 10:30 I called and was told that I would receive a call back within three hours. I was clear saying, So you will call me back by 1:30? I asked at this time that they go ahead with an oil change that was coming up. I did not receive a call till almost five, and they still didnt know anything. Finally on Friday @ 5:00, I got the call that the problem was the battery and they had fixed it for $280.00. Heres the thing, I knew it was the battery. I checked it before it was towed, and it showed 4 volts. The only reason I didnt change it was the complexity of the wiring around it and the difficulty of removing it when the hatchback could not be opened. Next time Ill take my chances and do it myself. With the tow charge and their $280.00 Im out over $500 for a stupid battery. Four days to diagnose and replace a battery, and my oil still needs changing.

My service appointment was not until 9:30. I got there about an hour early. Steve did a good job of getting me in early and didnt take long at all to get my oil change completed. The service was much faster than I thought. I like the service lounge area also. Very spacious and the internet was just what I needed to get some work done for the job. I was impressed with how quick the oil change was completed. The only thing that I wanted to see was the results from Multi-Inspection. I wanted to see how thick my brake pads were and how much tread was left on my tires. I normally view this on the multi-inspection report. I found out after my visit that I have to request a copy of this document. Greg Thomas did a great job following up on the service and sent me an email to see if I liked the service. Overall, I was impressed with the service and I will return for my next oil change.

Called for a quote to get my transmission oil and filter change asked for for everything under the sun on personal info i just wanted to know how much for god sake. The questions kept coming about my personal info never informed me about the cost to get it done. I would not recommend calling for info unless you want to tell them your life history and still walk a way not knowing what you called to ask about.

The personal were excellent. Tray and all of the staff bent over backwards to help us. I want to thank all involved and the owners of Jim Karas Chev. for the great staff you have put together at this dealership. A special thank you to Belle, a very gracious lady. Thank you for the best experience we have ever had in purchasing a new car. Keep up the god work.

I recently purchased a 2021 Chevrolet Colorado at Jim Keras in Memphis. The salesman Chris was very polite and helpful in arranging this transaction. He even picked me up at the airport. The finance officer Jimmy Muse carefully walked through the paperwork and made sure that the numbers were correct. I was given a $500 credit for my military service.My only disappointment is that the dealer did not allow for the GM incentives of $2000 cashback or $1500 accessory allowance promotions for a new Colorado.

At first I was receiving great service but once I presented the $35,000 + check it was as I was being hastily processed. I wasn’t given the opportunity to do a walk around of my vehicle. I initialed the form because I was told once it was rolled off the floor my salesman and I would perform the walk around. But once outside he was acting if he was in a hurry. It started to rain so I left I got home and looked in the trunk there wasn’t a tire but there was car parts that I felt should’ve been on my car. I contacted the salesman and he asked me to bring it in. I haven’t returned due to I’ve been tested for Covid. However, I contacted Scott this morning about a spare tire and he’s acting as if he has amnesia and don’t remember the conversation. I’m very disappointed with the service and doubt if I’ll ever refer anyone. I do love my car but I need a spare tire.

Our experience was fabulous! I expected to be there all day, but we were done in about an hour. Thank you!!

Mr.Jeffrey Rhodes went over and beyond to help me.I can say this was the best car shopping experience I’ve had.He is highly recommended.

Our 2019 Traverse was making a strange rattling at different times when we drove. It didn’t sound urgent but we took it in for regular service and I mentioned it. Of course it didn’t really make the sound so we took home and went about regular schedule.We started noticing the noise again and took back in. Steve Hutchison was very attentive! He rode with me until we found it. Turns out we had a part that was welded on the bottom some off and it was banging making the noise. The team was great. Even in these difficult times when no one has enough help they took their time and fixed our vehicle correct for me and my family. The car rides like brand new!!Thank you Steve and the team! We only go to Jim Keras!!

I had the BEST car buying experience at Jim Keras! Everyone treated me like I was apart of the family through the whole experience. I still feel like it is a dream every time I get in my new vehicle.

Friendly from the moment I arrived, extremely helpful and worked with my extended warranty company to get a part fixed on my vehicle. Will definitely comeback for any other repairs and when the time comes I plan on purchasing a vehicle from here.

Fast, efficient service. I trust that that work is being done correctly at the best possible price.

The service was awesome! The wait was a couple of hours which they informed me it would be.

Always great service and easy to get in. Customer Service Reps do a good job of taking care of you upon check in. Having shuttle service is invaluable. Thank you

Had an appointment was there for for two hour and was never told what the problem was. I had to leave without anything ever being fixed. Will never come here again.

I took my car in for a oil change and as usual I had no problems and since I had made a appointment the wait time was not bad.Service was great and the employees were very helpful and friendly.

Fast and professional service like always. It seems that the price of a complete oil change has went up in price from the last time I went in, but other than that great service.

Great experience all around,was greeted soon as we walked in the door and got down to business. Would definitely ask for Damien Wyatt to work with,got us an exceptional deal without having to negotiate.We will buy from Jim Keras Chevrolet in the future.

Great service and professional treatment. Thank you.

The service was great! Lanie was very professional and patient with me. I drop my car off and the shuttle van was there to take me home and the next morning my car was ready.

Everything was satisfactory I completely comfortable while waiting had access to snacks coffee what ever I needed

My husband and I just purchased 2 vehicles from here! I had been thinking about getting a larger SUV for a while. We decided to go look at a Traverse just to see if I would even like it. I immediately fell in love with it. We decided to go talk numbers with the salesman that first approached us on the lot (Henry Walker). I already had a really nice car so I did not have to have it. Henry did everything he could to get us to where we wanted to be so that I could leave in my brand new 2020 Traverse. Not only did he do everything to get us to where we wanted to be but he was very personable and truly seemed to care. We knew we would be purchasing my husband a truck soon and our experience with Henry at Jim Keras Chevrolet was so amazing that not even a week later we booked an appointment through Lacey Braden to see Henry again. Once again our experience was amazing. This time we left in a 2017 Silverado. Henry and Lacey did everything they could to make us comfortable and have the best experience possible. We will definitely be back to see Henry in the future.

Steve Hutchinson always takes respectful and kind care of my familys Chevys. We dropped off my Trax late afternoon not expecting it to be ready/done before the next day. What a wonderful to surprise to get a call from Steve a couple hours later telling me that it was ready to pick up. He also went out of his way to find a tiny part for my passenger car door and make sure it was put in. That meant so much to me. Fantastic service!

Great services as always.. Always a pleasure working with Bobby...

Mr jones was an excellent service provider

They worked me in and finished quickly - thanks

As always Jim Keras took care of my needs! Not only that, but when they see another issue going on with my car that I didnt go in about they notify me about that as well and its on me if I want them to resolve that problem or not. To have had as many customers as they did on this day, they got finished swift and did a fantastic job too!

Scott and Andrea were very helpful. It was a great experience.

My experience was great as usual. I came in for a routine oil change. My customer rep Steve Jones was awesome. He was very nice and helpful he gave me a quote on tires because I need some he also advise me on a recall for my vehicle, a problem I had questions about. Steve is the best.

Mr. Steve helped with courtesy and respect. He assured me I could come there for any car service. And I will!!

Fantastic experience! Very fast and easy. The only downfall as the dealership not accepting my GM employee pricing for the vehicle.

An honest dealership.Knowledgeable people.Great service/

Got me in and out. Came back and picked me up. Great customer svc. Love Mr. Tim and Mr. Steve!!The cashier wasnt friendly though.

Tim Muse and Michael Hackett took really good care of us. Although the options were slim they still found a silverado that we liked and was still in our price range.

Pleasant friendly environment which made the purchasing experience comfortable.

As soon as my wife and I got there we were greeted at the door and seated immediately. We were offered refreshments and they were very professional the entire time. We told them what we were looking for and they found it within minutes. We told them what we were willing to pay and we found the vehicle and the peace of mind we were looking for. I highly recommend anyone to shop with Jim Keras Chevrolet.

Worst dealership experience ever! We drove 2 hours to purchase a new Tahoe. Once there the sales team seemed much to busy to assist, and when they finally did acknowledge us, I offered them asking price for the vehicle. They miscalculated the sales tax by $100 and I questioned their math, to which I was escorted to the front door and told that they were unwilling to even look at their tax formula (it doesn’t take a rocket scientist to figure 5% tax) and that they had multiple people waiting to purchase the Tahoe! I’ve never been treated as rudely or inconsiderate as I was at this dealership! I’d highly encourage ANYONE shopping for a new car to avoid this nightmare at all costs! Sales managers Trey and Corey were the ring leaders! Steer clear.....horrible experience.....buyer beware!!!!!

I recently purchased a 2021 Chevrolet Blazer from Jim Keras Chevrolet, located on Covington Pike. My sales agent is Scott Coleman and I could not have been treated better ! I will recommend Scott to all my friends when they are in the market for a new car. Everyone at the dealership was very knowledgeable, professional, and welcoming !I have had to call on Andrea Brown at the dealership a few times since my purchase, to guide me thru the new features offered with my SUV and she has been more than patient and helpful with each question I have had.Thank you bunches to both Scott and Andrea and everyone at Jim Keras Chevrolet. My only regret is I did not go to this dealership for my previous purchase of a new car a few years ago !

I was quickly taken care of, and although I was prepared to wait, my vehicle was quickly serviced and had me back on the road and work.

This was my first visit to the service department. I was greeted promptly and directed to where I needed to go. The staff is very friendly and accommodating. I will be returning for all of my vehicles service needs.

Guessed on what needed to be done on vehicle 2500 dollars later car still doing samething it was brought in for

Hi Chris and Jim Keras team, thanks so much for aVery pleasant experience, no stress, and smooth car buying experience. Definitely will recommend my friend Chris Weeks and the Jim Keras team to my friends and family.Chris wishing you a great year with much success, health, and happiness!

Brought car in for a recall notice and to have the oil change and tires rotated. It is spring in Memphis, and the truck was dirty with tree pollen. It would have been nice if the truck had been washed after the service!

7000 mile Service: quick contact by advisor. Comfortable lounge for wait. In and out within 30 minutes.

George Gully Christian and Rachel where great! They helped and listened to what I wanted and helped me with what I needed it was a great Christmas present. This was like a Disney World experience that I have yet to go on! Thanks guys for being awesome

Always the best service. Whether I’m buying or getting service done, it’s the best place to do business.

I went on a Tuesday morning and the service expert was not very informative of what was going on with my truck. He ignored me and I couldn’t even remember his name. So I had to ask another service expert his name to find what was taking so long. From previous experience this by far was the worst I had received since coming to this particular dealership.

The experience was friendly and fast. Everybody answered all the questions and stayed professional.

Jim Keras Chevrolet is highly suggested if you’re looking to purchase a new or pre owned vehicle! Andrea, and her team made sure they took good care of me with great, friendly customer service and satisfactory prices. They made sure that I had an excellent car buying experience!!! I would refer anyone to them.

Staff was very friendly and i loved their communication skills, and they way everything was explained by it being my first time..

The staff was really nice, they worked with finding me a replacement vehicle which was a 2021 trail blazer when the one I wanted wasn’t able to be ordered due to production of those cars not being made due to covid. The only issue was there was a car with more features than mine and I wanted all of the automated stuff with all of the safe driver features. We didn’t realize one of the cars had all of those features till I had already signed all of the papers. I like what I have but automatic open doors would have been good to have with my delivery jobs. :( They thought the floor model had the same features as the one we had looked at outside. That’s the only issue I had everything else was great and it didn’t take to long to get the stuff signed and on our way. The only thing they need to work on is being more knowledgeable about the cars they have in stock especially on the showroom floor. Everything else was top notch. :)

I had a Honda for seven years so I was a little sad about not going to Wolfcahse Honda but that quickly changed. Same level of care and good work ethic! Always nice, efficient, and getting things done in a timely manner! Always a pleasant experience

My issue was taken care of in a timely manner. Customer service was great.

My salesman Chris did not make me feel pressured about selecting just any vehicle. He patience allowed me to explore different vehicles until I was satisfied with my choice. He checked on me while I waited and made me feel comfortable with offering water/food while I waited. He explained every question I had in detail. His excitement for me was very well appreciated.It made me feel special. Awesome Sales Rep.

Called to get a pricing on a part and to ask how much it would cost and the mechanic couldnt even give me a straight answer.He kept saying me he couldnt tell me how much it was going to be I needed to come in and have them run there own diagnostic for 139$ but I already know what the issue is. He began to say that if what I wanted wasnt the issue than it would be on me which I completely understand but thats not what I care about. What I care about is me making it verbal that I completely understand the situation and I just wanted that part and for them to put it on. He said he wasnt going to bring it up on the computer to give me a pricing and to call back again later because he couldnt look it up in the system at this moment. Sorry excuse for a con. Really not happy with the customer service I know theyre just trying to get you to bring the car in so that they can charge you for this and that!

Everything went good. Service advisor was very helpful..

Buying was not a problem, but was told things that didn’t happen and was charged for things I didnt get. Not overly pleased or disappointed. Just probably won’t go there again

Rachel was very friendly and understanding about my needs and knowledgeable about the vehicle I wanted.

I had a 3pm appt and I asked an employee at 4:30 what was the reason to have an appt..The young lady told me appt are like doctor appt they give you a time to fill out paper work before you see the doctor I told her I never heard of that at a dealership.I didnt leave until after 5pm..So IF i ever go back I will never make an appt because Jim Keras do not honor appt

My service was excellent. Mr. Tate was very professional and my car was serviced just as it would been if Mr. Kearney had been on staff. I look forward to Mr. Tates service when my car require servicing.

As soon as we arrived, we were treated great. I wish I could think of the dark haired lady that helped us, she was awesome. And our salesman was great. Even the financial guy was very accommodating. Needless to say our whole experience was good. We felt that the Jim Keras group were happy we were there.

Andrea Brown was very helpful and very patience. Some of the best service you can possibility get and then some. Highly recommended. Thank you for everything.

10 outta 10 would highly recommend Jim Keras Chevrolet! I had specific wants for my new car and the internet sales team worked to achieve my wildest dreams! I am in love with my vehicle and my first “big girl purchase”. Unmatched customer service...making the buying process a breeze!

Service was backed up over month and there was no loaner cars available. But there service advisor (Bobby) was excellent.

I appreciated the speed. I know it was busy. I was in and out in less than an hour and 40 mins. Ive never seen the process so fast.

I had a plastic grocery bag stuck on my brakes and the service department took care of it quickly. They were courteous and very helpful.

Rachel and Steve reacted very quickly to my issues. Steve had my truck picked up within 1 1/2 hours of my call for help and repaired the next morning around 10 am. Although my work schedule had to be adjusted I was still able to salvage the day.

Cory was very informative and helpful thru out my visit.

Wonderful experience! Andrea and Scott were great! I would definitely return.

Scott Coleman was very helpful through the whole sales process.

They were very kind and helpful and its always a great experience to go for the cars check-ups there.

My truck broke down on my trip from Pennsylvania to Texas in Memphis. This dealership was the closest Chevy dealership and my truck was towed there. The dealership, specially Tim and Bobby, were very helpful and very professional even through my frustration of my truck breaking down. I highly recommend this dealership if you are looking to purchase a Chevy and want a good relationship with the dealer or if you have repair needs!

Always satisfied great customer service very friendly people

My service was handled firmly and nice I really thank you all for e

Jimmy and Alfonso are great team. They were very persistent to make sure we received a great experience!

I was ushered in and my needs were assessed right away upon my arrival.I waited for my car, which didnt take long at all.My appointment was at 1pm and I was home before 3 pm.

I was very satisfied with the experience and everyone at the dealership was very friendly and helpful.