Highly recommended. This store has a great selection of life-changing furniture coupled with excellent customer service. I purchased a Human Touch recliner and am very pleased with it. Its extremely comfortable and the heat and massage are very nice bonuses.Jamie was my point of contact did a great job of making me aware of options and alternatives. She and her manager helped me finalize my selection and I could not be happier. They provided very individualized service throughout the purchase.You wont be disappointed in the products or service.

Chair is great and delivery was before time and Adri was very helpful, my biggest complaint though the installation was quick but the installers were not considerate…They did not have booties for their shoes nor they were masks…

Outstanding service - from start to finish - The managers at Relax The Back found and ordered exactly what was needed to repair the armrest on a much-loved, much-used chair, and then provided the repair service itself, thanks to their excellent tech. Many thanks!

The staff was extremely helpful in finding me the perfect chair for my home office and the perfect seat and back rest for my car. I definitely would shop there again.

Adri at Relax the Back was great! She was very helpful and provided all the details and information we needed to make purchase.

Wonderful Customer Service! Very patient helping us order a desk chair with much needed ergonomic features. Also helped us find the right size pillow for a side sleeper with a neck injury that greatly relieved nighttime discomfort. Followed up after delivery to be sure we were satisfied and if we had any questions. Could not be happier with the entire process. Worth the drive. Will shop at this location in the future!

I got very helpful and very individualised attention. They carry high quality products. I got my things delivered quickly and the delivery personnel set up my chairs neatly And came at the time that they promised.

We went shopping for massage chair. The sales person, Adri, was very knowledgable and professional. We were given 1.5 hrs to try and felt safe the whole time. We never felt the pressure to buy or make any commitment. Its too bad the shop only had 3 chairs, however, we had a good experience.

Adri was very courteous and professional in helping me select my chair. They followed strict COVID protocols and I felt very comfortable visiting their showroom. Happy with my purchase.

Awesome people working at this location. I end up talking to them for 30 minutes every time I go. So nice, so knowledgeable. Great products.

Super great service as Jaime Hoffman helped me select a new lift chair recliner. The sale was easy peasy and my new chair will be here tomorrow.

Great customer service and the importance of understanding what that means. The owner and staff there are very knowledgeable of their products and informative to explaining them as well. Would not hesitate to go back again for not only my back needs but over all body need.

This is my second purchase of a high end chair from this store. I worked with Adri to order a custom chair and when it arrived, it did not work out. They took care of it and I ended up ordering a more expensive chair instead. Adri was SO helpful while I was being super obnoxious about fabrics. My replacement chair has been here for almost a week, and I could not be happier. My previous purchase was over 8 years ago and I still use that chair almost every day.

I had a great experience at this store. I had a tough time deciding on an office chair and the salesperson was incredibly patient and helpful while I made my decision. Would recommend this store to others looking for a good ergonomic office chair.

Barbara was extremely helpful when we showed up to checkout the latest Zero Gravity Chairs. We already owned two manual chairs, 20 + years old that we had been very happy with but we wanted to upgrade.The latest chairs have superb, improved cushioning with memory foam and lots of new features. We bought two power chairs with lumbar control, massage and heat. My husband has back problems from his military service as a young man so theyre perfect for him..They were delivered just 2 weeks after purchase and the delivery and installation went smoothly.It takes a bit longer to get out of an automated chair but they are really comfortable and we absolutely love them.Thank you Barbara for your help. This is an excellent product.

We went in to look at zero gravity massage chairs. Adri was a fantastic salesperson. She displayed excellent knowledge of every product and encouraged us to take our time, experiment, and ask questions. Very professional and trustworthy.

Barbara is such a fantastic associate, extremely helpful and knowledgeable of all the equipment! She let my family use some of the chairs and I never knew how AMAZING they are! Thanks to Barbara we are saving up some money to purchase our massage chair! Thank you so much Barbara!

I broke my favorite chair I bought from RTB 11 years ago. Adri worked with the manufacturer to get parts under warranty and repaired at her store. Her dedication and professionalism were AWSOME. She embodies customer satisfaction!

I commute from Gilroy to San Jose. It was the end of day and I came into the store about 30 minutes before closing.I had a young woman help me, she was friendly, funny, and professional. They asked about my background and writhing 10 minutes found some ergonomic car gadgets to help me stay comfortable on my work day commutes.Thank you Relax The Back!!Daniel

This store has a wide variety of products to enhance well-being, and service & customer satisfaction are second to none. The staff at RTB Menlo Park are very knowledgeable and they take the time to help customers find the perfect product. A very pleasant experience. I highly recommend this location!

Jaime thank you for a great costumer service. Very happy with my purchase. I love it! Have a beautiful day!

Excellent customer service. Jaime kindly assisted me with my purchase and was just super helpful and friendly. Thanks!!

Barbara provided the best customer service. Very knowledgeable on getting the right back support for my needs.

Jamie was helpful and knowledgeable. She answered all my questions and had me in n out in no time. Ant ;)

Great options for lumbar support. Nice and helpful staff.

Jaime was great help, made it very easy for me!! Thank you so much for everything !!!!

Jaime was amazing... She was the upmost professional...Thank you!!!

Knowledgeable sales staff