With 700 sleep experts - that’s impressive - too bad none of them know how to use a phone and answer questions like “ did you get my prescription from my physician? “. I now understand why they have low ratings.

I’ve had equipment in my home for four years that they basically refuse to pick up. I schedule a pickup and they do not show up. I call and reschedule and they do not show up. This happened repeatedly until I finally gave up and stashed their stuff in my closet. It’s been a couple of years and I’m trying again. They have not shown up to two appointments now. It’s unreal. I also have been billed for supplies not received and had supplies I never ordered delivered to my home. Worst company I’ve ever done business with.

After numerous calls to extend the breast pump rental finally got someone who understands English. Gave them a credit card and authorized the charge of $43 and got charged $1100 instead. Called them again to ask what’s up and 4 times I waited for 30 minutes to get someone who can’t speak English. They said they will refund - refund never came. I had to file a charge back.Horrible outsourced customer service.

I came in with a busted cpap and not only did they call my provider in Washington to get all of my prescription details and give me a new CPAP with completely new materials, they also fed me breakfast and served me coffee. Exceptionally kind folks and completely made my morning. Thank you!

Apria online order is the worst. I really believed outsource customer services to India is a bed decision. Language and communication are major issue. I has been trying to order by cpac device and supplies for more than two weeks, so far I have received any respond. I talked to three staff, dont know what has happened to my order,. Each time wasted at least 20 minutes of my time to repeat the same informatiom.ThanksBill

Would someone please tell Apria to follow up with their clients! Ive been trying to fill an order since June ... here it is almost October and I still dont have my equipment. Every time I call theres one more piece of information they need. No matter how many times I provide the information, it gets lost somehow.Very frustrating!

I have been waiting for a new cpap paid by Medicare and due on Dec. 8th. Today is Jan. 19th and it has not been received, even after the countless phonecalls Ive made - which also are answered by soeone in the Philippines. How did April win the Medicare pricing competition?? by saving on customer service. Medicare she re-think this.

These people havent a clue. They dont know how to do billing with insurance carriers. They ship orders to wrong addresses and expect you to go pick things up.I got out of the hospital and was going to have home are. The nurse ordered everything they thought I would need in the tune of $6k of supplies. Got home and nothing as there. I called and they left the items on the side walk of my brothers house. He was out of the country at the time of delivery. i let them know of the mistake they were suppose to come out the next day which never happened. i was needing my feeding supplies so the care taker went over to see if she could retrieve anything but most of everything was gone. They couldnt comprehend the mistake and called us liars and submitted the bill for payment. I told kaiser of the issue I was having and apparently they paid the bill. No wonder healthcare is so high. needless to say it took another week to just get The food I needed. These people are a joke an anticipating suing them.

Maya Angelou has a great quote that Oprah has mentioned enough times that its stuck in my mind.If someone tells you who they are, believe them.I didnt need Apria to tell me who they are--there are lots of independent reviewers doing that, and very few of them like the company.That said, as they are the ONLY approved vendor in my seemingly generous helaht plan in our area, I gave them a try anyway.Multiple calls, being worn out by people who were not problem solvers, asking for supervisors, being told theyd call back (but they never did!), following their insturctions, and still nothing solved.Heres the bottom line as made clear in the end by a reasonably friend clerk with zero power to problem solve:* Yes, they know sleep apnea is life threatening.* Yes, they can help you today.BUT, and this is the only reason they were getting my call* IF you want to use your insurance, step to the back of the line.Id likely have a more detailed review if I ever actually got the the front of the line, and based on the review of others--see Yelp--I suspect Id have been disappointed.That said after a full 24 hour campaign to meet their requirements, multiple calls, including the typical forest of phone trees, team members with that have mastered its not my job attitude, and unanswered calls to supervisors, I dont expect to ever actually get to the front of the line before giving up.Odd that my only approved insurance supplier doesnt seem to want to take insurance. Odd to me at least.

This place is the worst. There is ZERO customer service. The only people that EVER answer the phone are the ones that collect the money. I just experienced the THIRD time they tried to double bill be. I received a statement dated 07-02 and paid it on their website with a credit card on 07-12. On 08-02 I began receiving automated calls telling me I was past due and was going to be sent to collection.I pulled up the email confirming my payment, called them, and after spending half a day being misdirected, hung up on, disconnected, FINALLY got to someone in billing who told me right off your balance is $X, we have a credit card on file ending in XXXX, would you like to pay that right now?I not so politely explained that I had already paid and read off the date and the Apria confirmation number. After 30 seconds of pretending to fumble around I got oh yes I found it, it hasnt hit your account yet. Yeah, right, I paid it on your website, it hit my credit card the next day and 30 days later it hasnt hit my Apria account. I dont believe that for a moment. To me this is clearly intentional fraud.My strong recommendation is to AVOID this place at all costs. They should be in prison, not handling ANYTHING to do with health care.I will pay $25,000 CASH to any current or ex Apria employee willing to come forward and provide information that leads to the conviction and prison sentence of any (preferably ALL) of the following Apria management team. If you too are fed up with the criminal activity at Apria, feel free to contribute to the reward. We CAN see EVERY ONE of these criminals in jail!Dan StarckChief Executive OfficerDebra L. MorrisExecutive Vice President, Chief Financial OfficerMark LitkovitzExecutive Vice President, Chief Information OfficerBill GuidettiExecutive Vice President, East ZoneCameron ThompsonExecutive Vice President, West ZoneNichola DenneyExecutive Vice President, Revenue ManagementRobert P. WalkerExecutive Vice President, Managed CareJack BaikieChief Procurement Officer, SVP, Supply Chain & LogisticsCelina M. ScallySVP, Human Resources

The walker I needed was delivered by mistake at9pmit turned out to be incorrectly assembled.even though I returned it the next am, my insurance was billed.I am sorry to have had anything to do with company .

It is impossible to get a live person on the phone. They have a general number for the whole country and all of their services. Cannot reach specific local office directly

Worst customer service ever! Stay away!

WORST WORST WORST. Imbeciles that they have on the phones.

Costumer service is really BAD they put you on hold and never gets back to you if you ask for a supervisor or a manager. I called and spoke with Chris,Alicia,Debra and many more but never got what i needed for my daughter. I will for sure write a letter to Kaiser not to use Apria for medical supply....

What a terrible group of malcontents. Tried placing an order for supplies several times but each time I called back to verify they didnt show the order in their system. Atrocious customer service. Find a company that cares

Horrible service-no one answers the phone, cant find out how to change on line address; average time on hold 20 minutes......hate to think if I needed oxygen.......or anything that depended on life services.....what is wrong with this company????????

AVOID AT ALL COSTS!!!!!