October 2021. OEM Part Source carries many parts as well as some hard to find parts. From my experience if you have any issues, they will follow up in a timely manner. Good customer service. If the price is right and they have what you need, Id say go for it. They are legit.

So I ordered two parts for my Honda Pilot, a trailer hitch and a trailer light harness. The web site had an option NOT to provide the VIN number and I selected that one. Apparently my card was charged and the product never shipped. I called about a month later and asked about my order and it was held up because they wanted my VIN number anyhow. No calls, nothing. I called and asked about my order and thats when I found out that they had charged my card. I promptly canceled my order. This amount of ineptitude doesnt deserve anyones business. How can I give a lower than one star score? Now that Ive had this experience with this company, I see I should have done more digging to see all the other negative reviews and I should have never placed an order here. Do your research and see all the other negative reviews.

I can report only on my own experience, and it was a good one. OEM Part Source gave me an expected shipping date, and they beat it by several days. The item (2 gallons of Honda Type 2 coolant) was packed well, each jug sealed in a large zip lock type bag. The price was right, and I am happy. I was able to get my coolant change done when I wanted to.

Take the advice of others on here. Do not order from this “company.” I ordered a Toyota Tacoma skid plate from this supplier. The next day I received an email stating they needed my vehicles VIN to “ensure proper figment.” After replying to that email, I never heard anything back. I sent emails and called twice a day, every day, for an entire week. No one would answer the emails I sent or the phone. After trying for over a week without reaching anyone, I contacted the Better Business Bureau and my credit card company. The status page on their website has continually stated my order is “In Progress,” and hasn’t changed for more than a week on a part that was supposed to be in stock. Luckily my credit card company has refunded my money. If you are even thinking about purchasing something from this company, take a look at all of the complaints on the Better Business Bureau’s website first. It will make you think twice! Wish I had looked up this company’s history before making my purchase.

Ordered parts July 15 2021. Never received my order. Customer service does not answer the phone, and hardly responds to email. I was told I would receive a refund but after a month... nothing. I would really like to solve this issue. As of now, I would not recommend shopping here, if anything happens to your order your probably never getting your money back.

Took a long time to be delivered, we got our part but didn’t need it anymore since it took them so long . We kept asking them how to return it (haven’t even taken the product out of packaging), and they haven’t responded until 3 MONTHS later saying it’s too late to return now??? We tried contacting them multiple times with NO answer and now they refuse to accept the return due to their negligence.

This business will lie to you and it will cost you money. I recently purchased an item and they sent the wrong thing. They said they could send me a shipping label but that they would reimburse my return shipping costs and provide a refund. So far they have only given a partial refund and are not acknowledging that they owe me for the shipping they promised to pay for. Avoid!

I ordered a Honda CR-V seat back protector from them, simply because the shipping, at nearly $20, was less expensive than most places. Know that you wont get installation instructions; they direct you to a website where they can be obtained. Thats not this stores fault, and understand that since its an OEM part, the expectation was that the deal would likely be installing...and would have instructions to do so.I ordered the part on 17Oct, and received it on 23Oct (Saturday). The part includes 5 pieces...only 4 were shipped. I didnt notice until I got to the end of the installation and saw the part was missing. I filled out a form immediately describing the issue. I received an email Monday stating the 5th part isnt an included part...which it clearly is from the Honda instructions. I immediately replied to their email, including the Honda instructions with the missing part highlighted. Nothing. I tried to call several times...and was only given the option to leave a voicemail, although they never identified themselves as OEMPartSource. I tried their chat option, and was connected with Stinney at 4:33:39 pm EST. I replied to Stinneysinitial question, as well as uploading the instructions previously provided with the missing part highlighted, and my invoice, at 4:37:15 pm EST and waited for response. And waited. Then magically the chat ended with no response...with a duration showing of 26 minutes, 36 seconds. So at 5:00:15, Stinney bolted.Stinney must have been hungry. Time to go home.Bottom Line: AVOID THESE GUYS LIKE THE PLAGUE. If you have any issues at all, they will either tell you youre wrong, or not take care of you. Im my case, I was blessed to have gotten both treatments.Im guessing Stinney works out of his moms basement drop-shipping items from Mentor, Ohio. If somebody can swing by Stinneys moms house and get the part that I still need, greatly appreciated.

As many of the other reviews say, stay away - this company is terrible!!! I ordered two items - a window regulator and a car cover. The regulator was was backordered and they requested a VIN number to make sure of the fitment of the car cover. I provided the VIN for the car cover and requested that they cancel the order for regulator.My voice messages and emails went unanswered for weeks. They finally replied with an email cancelling the order for the car cover but sent the regulator. Now, theyre ignoring my emails about returning the regulator. I would give a negative rating if I could!! These guys are crooks!!!!!!

AVOID AT ALL COSTS!!! They never reply to emails or answer their phone. No update a week later. Finally just cancelled my order... Dont waste your time.

I read some of the reviews about 3-4 times debating, should I order from these guys. I knew I needed by parts before October 20. I said what the hell, and gave them a try. I ordered my Toyota headlights from them on September 13, and my headlights were sitting on my front porch September 22. I called them twice during the whole process just to verify if they would be here before my deadline. I talked to Patrick both times, and he reassured me that I would receive them by Friday 24. I give oempartsource 5 ⭐️ for the customer service, and shipping time. I just opened the boxes, and everything looks good. I plan to install them this weekend!!! Thank You!!!

Read negative reviews here but decided to pull trigger because their price was lower than other Mazda dealers, but now regret it. First, my order came missing parts. I contacted them and they sent the missing parts. So thank you for that. Second, I told them I wanted to return a few stuff in the order. They sent me instruction. I followed it and sent back. It has been a month since. I sent 3 email inquiries and many phone calls but they never picked up the phone nor return email. If you plan to spend a few hundreds bucks or more on parts, you better off buying from high rated dealers, even if a bit more expensive.

I ordered three items from this company and confirmed the correct part by entering my VIN. I was sent the wrong carpeted mats for my 2010 Toyota 4Runner. I have sent three separate emails and have attempted to contact the company with no response. Will be seeking relief through the BBB website. This company has multiple negative reviews on Amazon and several complaints with the Better Business Bureau...AVOID!!!

These people are the real deal. Their prices for Toyota OEM parts are unbeatable. The Toyota dealers that I shopped both local and online could not come close on pricing. Shipping is fast and reasonable as well. I will be shopping here for my future OEM parts requirements.

Look elsewhere.These guys are pretty much a middle man between the real warehouse and the customer. They order the supplies themselves and then ship them after they receive them. Its been 2 weeks and still no parts which is holding up my project.

I find it rather irritating that your website tries to portray how easy and communicable you as a company are. But in reality I have called and left messages and replied to the email (3 emails sent with no response) and have not heard back from either. This has not been a positive experience. I would greatly appreciate it if someone would call me so I can talk to a real person, (like your website states I can do) so we can resolve this. Thank you .

Thank you. I bought the front rotors brake parts and received them all within two weeks and all of them are original OEM Parts from Toyota Dealer. I recommend buying from this store thanks for SOURCE OEM Store .

The picture was the part I wanted and the description was correct, unfortunately the P/N they had attached to the description / picture was not correct. This meant the OEM dealer sent me the wrong part. No big deal, let me just exchange the item for the correct part, multiple emails (no response), multiple calls (no one picks up), multiple voicemails (no response). Save your money, go someplace else

WOW! The first review I read says it all! I came here to check the reviews and again, they never answer the phone, return calls, or Emails. I left them a message to CANCEL my order as I was finally able to find a Mazda Dealership to match their price on a part. Yes this site is slightly cheaper than all of the other Mazda parts sites which is why I chose them but based on my experience and the exact same thing everyone else is experiencing I no longer want to use this site again.

Ordered some parts to swap a fabric console out to leather. Did my research on the forums, so I was positive the parts I ordered would work. They did email me about one piece being backordered, but I was happy to wait, and it didnt take long at all! Shipped very well, boxes inside boxes with plenty of paper packing to make it sturdy. Very happy with my purchase!

This place is not honest- I ordered parts on 09/01/21 website showed in stock should arrive 09/14/21. Never sent tracking or any updates till I asked. Then was told they have some of them but the others would ship 09/23/21. Of course again no update on 09/23/21, I emailed and got the response 2 days later that they are backordered and they will refund. Nothing but lies!!!! Do not waste your time!!

HORRIBLE COMPANY! Do not spend your money here. Worst customer service I’ve ever experienced! They NEVER answer the phone and they don’t answer their emails. I was supposed to receive my shipment 3 days ago and haven’t even received tracking information! I’d give zero stars if I could. STAY AWAY!!!!!!

Terrible customer service. Took them a full week to tell me they didnt actually have the part I ordered and couldnt get it. I understand inventory mistakes, but I should should have been notified after a buisness day or 2 at most. They only told me once I reached out via email that they didnt have it. They didnt even contact me on their own. I tried calling 6 or more times over 3 weekdays, during regular buisness hours and they never answered the phone once. So now Im back to square 1 a week later trying to place a whole new order elsewhere, meanwhile my tahoe, a daily driver, sits out of service.

Absolutely horrible! I have been waiting over a month now for the parts to come in for my Mazda and they were supposed to ship the parts in 2-4 days. I placed my order at the beginning of August, and I am still waiting for the parts to come in. It just says processing when I look up the order on the Part Source website. I left several voicemails and sent several emails to get an update on the order, but I have not received any contact back. I am filing a complaint with the Better Business Bureau and ordering somewhere else now. Hopefully I will be able to get a refund for the purchase, but that seems unlikely at this point. Please do not shop here!

BUYER BEWARE!!!You must enter your VIN to search for parts and again at checkout. If there is a discrepancy about fitment, you must ship back on YOUR dime and, to add insult to injury, you may be liable for a restocking fee.Make it easy on yourself and shop elsewhere.BTW they do NOT return phone calls, emails, or texts efficiently if at all.

Lowest prices I’ve seen on factory OEM parts and accessories and reasonable shipping, unlike other competitors online. As previous reviewer mentioned, dealers will not come close to this pricing whatsoever. I hope they stick around.

Excellent buying experience, great communication. Received an email saying the parts needed to be obtained from the wholesaler which could take 1-3 days. Parts still were delivered in 5 days, which was before original delivery date.

You were not sent a label because you are not getting a label. We sent what you ordered. This issue has been addressed. I am ending this chat. Have a nice day.This is the response i get after i was sent the wrong part. Their website was still showing an old part with the same part number as the newly updated part. When i reach out to them they automatically tell me to return the parts with me paying the shipping cost, after paying $15 for shipping in the first place. then 3 days later i notice they removed the photo they originally had on their website to what i have attached. OEMPartSource is doing really bad to help customers and not to mention the attitude from Steve as if i am bothering them and I just need to pay the return shipping and send it back. PLEASE BE AWARE...

Kinda sucks when 10 days later my items are “still processing”. Now I’m reading reviews of people waiting over a month. My email said 2-3 business days for the items to get to their facility. The car is completed minus these parts and I’m half considering just cancelling this and paying a bit more and getting from a dealer. I’ll update my review when I either wait to long and I have to cancel or my parts are shipped. It’s already later than stated. I’m hoping to see them shipped this coming week at the latest.Edit 13 days later - changed to a one start after no return of emails, calls, and even tried to message on Facebook. I’ll be calling the bank today to dispute the charge. You guys are a trash company, I’d be out of business in a day if I didn’t answer my customers calls and emails. STAY AWAY FROM OEM PART SOURCE.

Placed an order on September 7th. Waited 21 days still no update. Check order number still says processing no ETA. Tried to get a hold of them no reply. Now I had to dispute the charge with Visa to try and get my money back. This is a SCAM company! DO NOT BUY HERE.

I swear they don’t even deserve a 1 star don’t buy form them it takes 3 weeks to ship and then on top of all that they don’t answer their emails. Customer service is trash . I ordered my iteams on the 9/23 and I tried to cancel my order on the first of October because they took way to long to ship because apparently it was back ordered and I emailed them multiple times to cancel it then they ship it on October 8th like what do I want with it anymore. And they want a 15% from the refund for a restocking fee like are you serious. DONT BUY FORM THEM UNLESS YOU WANT THE ITEAMS A MONTH LATER.

I had an issue on a refund where I didnt get the full amount after cancelling an order. Tried to contact them over 6 times over the course of 5 days by emailing and calling. They never responded. I originally gave them a 1 star as I was pretty upset with the lack of response. However, they finally responded and realized there was an error on their side and refunded the difference. I have decided to give back a few stars mainly because other than this last transaction, I hadnt had any issues with them before.

Similar experience to everyone else. I placed my order on July 9th and a week later I still did not get an email regarding the tracking even though their order confirmation states that shipping details is usually available within 24hrs. Spoke with a rep at the time and he stated that there was some supply issues. Come early August, I was lucky enough to speak with another rep who still told me that they had supply issues. In the past couple of weeks, I have not been able to get a response via phone/email. Giving up at this point and working with my credit card company to get my money back. Shop somewhere else, not worth the headache.

I ordered a Honda trailer hitch a couple of days before the Memorial Day holiday, and even with the holiday, the parts arrived by Friday! That was even with it being shipped to them and then to me. Their communication was excellent, updating the status and answering my questions. I contacted them right after I ordered because I forgot to put in a shipping discount code, and they ended up emailing me back and applying it for me no problem. The parts were exactly right, they shipped fast, the price was great and their communication was great! What more can I ask for? One reason I choose them was the picture they posted for the hitch showed all of the included parts (one supplier on Amazon said they excluded a trim piece.) After this experience, I will definitely look to their service first when needing parts/accessories for our vehicles.

Ive dealt with and purchased parts for my Honda and BMW numerous times always top service and great prices

Avoid at all costs. Miss shipped my order and left out items. Contacted 5+ times but no response. Zero effort to correct. Unethical business practices and no customer service. Stay away.

Initially I was sent the wrong part. I contacted OEM Part Source and they IMMEDIATELY shipped me out the correct part at their expense. I will absolutely check with them 1st before I buy any auto part again. EXTREMELY happy!!!

On September 17th, I placed an order for $292.53 on OEMPartSource.com. I was told it would take roughly 5 business days for shipping. A week and a half went by and the items still had not been shipped. On September 24th and on the 27th, they emailed saying the parts would ship within 2-3 business days which did not happen. I have called and sent emails with no response. Order is still listed as in progress and the status hasnt changed in over three weeks.

These guys are complete Delta Ciara. Do not respond to any emails and requests for information. Current delivery is over three weeks late and are completely unresponsive. Apparently they outsource everything so you have multiple levels of delay if you need a part. Zero communication. Stay away if you can but apparently reviews mean nothing to these toads

Placed an order, was shorted 4 parts. They don’t answer the phone or return emails.Do yourself a favor and use another source for you parts.Zero customer service

Shop elsewhere, I found lack of after sales service washed the initial savings. Still waiting for a refund of parts I returned which they received almost a month ago. Would have been better off at my local dealer.

Payment was processed immediately, with zero communication or response to emails and calls for two weeks after. Will now have to dispute charge with the bank to get my money back, and reorder parts elsewhere and wait for them to arrive while my car is still out of commission.

I see that OEMPARTSOURCE.COM is a FRAUD and I will be filing a claim in small claims court Im going to get my money back plus Extra just wait if any of you guys want to join in on this let me know I will filling out all the paperwork myself no way this legal what you guys are doing. They should simply implement a cancel order option on their website Im sure they have gotten 1000s of dollars from people who dont want to pursue BBB/Reddit/Google Reviews they all say the same things you guys are going down $65 its going to cost you a whole lot more now Im done with the back and forth see you in court.

This site has parts listed for purchase that they dont have. Its one thing to list a part as backordered or out of stock, but they tell you its available and the time frame it will be shipped. Then a few days later there like oops sorry we dont have that. Horrible customer service, horrible inventory management

Will not do business with this place again. Ordered a Honda interior trim part, but shipment was apparently backordered. Received an email saying my order was getting special handling, but nothing about a backorder or delay. Sent two emails and a voicemail asking for the order to be cancelled, but received zero response. I cant recommend this vendor.

Had no issues with this place until I return some parts and re-ordered more parts. Three weeks now they ignoring my messages havent get a refund for the return parts and still waiting for my new order to ship. As of now they owe me almost $400 will call my bank and hopefully get the money back. Hope this get there attention.

They Robbed me out of $200 The Lady Named SABRINA Lost My Package Then They Sent It Back To Warehouse Never Answered My Calls Again After My Complaint Call and I Still Haven’t Gotten My Money!!! They Are Crooks Liars Bad Business all the Way Around Hate I Even Gave Them Buisness

These guys are crooks worst experience I’ve ever had ordering stuff online. They sell open box junk, parts were missing from my order, they don’t answer their phones or emails, I had to ship back cost me $30 and then they hit me with 15% restock fee, so this horrible experience cost me close to $100 avoid avoid avoid this place the worst

I will never purchase from this business again. I havent recieved any responses back to my multiple calls and emails about my order. My purchase order took almost 2 weeks longer to recieve than it was supposed to(paid for expedited shipping). I ended up purchasing the part from a local dealership. Now I finally recieved this part from OEM and I dont need it anymore. I tried contacting them before it ever shipped(since it took so long) to tell them to cancel this order. I have requested a return and refund with no response. Now I just recieved an email from them stating they refunded $46 to me. My order was $68. I paid more for expedited shipping than I did for the part. So they basically just refunded me 2/3 of my total and let me keep this unneeded part? This is not the appropriate solution. I want all of my purchase total refunded as I will send back their part.

Ordered part for my 2018 pilot. Ordered on Monday part came on Wednesday. Via USPS. Fast fast service and didnt screw me on shipping.

This company is absolutely the worst I have ever dealt with! I filed a complaint with the Better Business Bureau for the first time in my life because of this company! I paid with shipping included $377.38 for a Honda HR-V headlight assembly that was busted upon arrival. The headlight had apparently been taken out and just thrown back in the box with a few pieces of bubble wrap that did nothing to protect the fragile plastics. No one will call me, email me, text me or anything!! I am furious and I needed this part last week when it arrived to put into my vehicle but I can’t! DO NOT EVER BUY ANYTHING FROM THIS COMPANY! If you need help there phone lines automatically say “all their customer service employees are busy helping other customers so leave and message or email and someone will contact you back.” Uh yeah right! Do not ever look or wait for that to happen! AVOID, AVOID, AVOID!Comment on the response provided from the owner... Consumers this is a total lie on the companies part and I never did receive any responses from this company thus why the I contacted the BBB to resolve this issue. I work in customer service personally and I am appalled at the response of this company! As I previously stated... AVOID!

This place is a joke buyers beware do not purchase anything from this company they do not stock any of the parts. their phone number goes directly to a voicemail that nobody responds back to you these people are very unprofessional do not buy from this company spend the extra money to get them from the dealer directly

OEM parts tend to always be more expensive then they should be but OEM Part Source makes it a lot easier to stomach. My order was about 35% less than what my local Honda dealer quoted me and I got it shipped to my door. Some of the items in my order required them to order it from their distributer and that took a d day or two but they kept me in the loop. I got my order a head of the estimated delivery time (about a week from order date). Very happy with the parts and the service. Highly recommend if you want OEM parts at a more reasonable price.

I am going to make this very clear. DO NOT BUY ANYTHING FROM THESE LOWLIFES!!!! JUST LOOK AT ALL THE BAD REVIEWS BELOW. They offer cheaper prices to practically TRAP YOU!!!. Expend a few dollars more and buy somewhere else. Otherwise kiss your money goodbye. Because they cant never be reach. Will send you the wrong part or no part at all. Or take weeks to receive the wrong part lol! Let this be a warning to all.

Waited over a month with no contact or update on parts order. Eventually had to go through credit card company to get a refund as OEM would not answer phone calls or emails

Final update:Before submitting a claim with Amex, I did give them one final chance. I was able to phone in and speak with Patrick who was sincerely apologetic and proceeded to waive the re-stocking fee due to the delay in processing and issue a full refund.I will leave the rating at 1 star because the overall experience was very disappointing.They are now doing the right thing though and I appreciate that.Below is my recent update:I have since shipped then the return items and I am still waiting for a refund. They dont respond to emails and dont answer their calls. The chat feature that was available before on their site is no longer there.I am submitting a claim with Amex.Will never buy from them again. Downgrading to 1 star instead of 3.Original review:Rejected my request to waive restocking fee - even though the reason for return was caused by the store.Initial ordering experience was positive with and easy process and timely confirmation email. Unfortunately, they made a mistake in shipping method. I paid for premium (to meet a deadline) and they shipped via ground. When I inquired about the change if shipping method, they quickly refunded the cost of expedited freight - all good so far.Unfortunately, the standard freight meant that I was not going to meet the deadline for registration with the DMV and as a result I would be responsible for late fees. To avoid this, I ordered the part from the local VW dealer.I now requested to return the item and I was told that they are not willing to waive the 15% restocking fee (see transcript below).I am disappointed by this decision as the company is wholly responsible for not meeting my needs.So three stars it is instead of five. Oh well,.Steve 10:41Hello! Id be happy to help.Roy 10:41Thanks Steve!Steve 10:42Whats the order number?Roy 10:42226xxxSteve 10:50We already refunded the cost of expedited shipping for this order. If you want to return the item that is fine, but we will not be waiving the restocking fee. I can send instructions.Roy 10:51Yes you did, but the only reason I needed to buy the part from VW is because your product arrived after the deadlineI will be glad to send you a copy of the receipt from VW to show that Im not making this upSteve 10:56The order was shipped standard when the difference was credited. In order for us to credit that we had to change the shipping method.Roy 10:57Correct, but it was ordered with expedited shipping because I was on a deadline to avoid late fees by the DMV. When the product did not arrive on time, I was left with no choice but to order the part locally at a premium.I dont want to take up your time and go back and forth on this. I feel that it is fair of me to request that you waive the restocking fee under the circumstances. If you insist that you do not need to do this, thats disappointing, but weve all come to learn that life is filled with disappointments.So, if your decision is firm, please send instructions on the return. At the end of the day, I will never be a large customer to you but I will also be unlikely to recommend you to friends and family.I received your instructions for a return. Please note - I have not opened the package and do not intend to open it. It will be returned to you exactly as shipped to me.Thanks.

Ordered carpet mats for a 2015 sienna, what I got was nothing like the original mats, thread binding on the edges original does not, cheap felt like backing, original is rubber. They are half the weight. I was told the original style was replaced with what they sent me. I sent them back and they received them more than a week ago still no refund. Ordered mats at a local toyota dealer and got mats just like the originals.

This company is bogus. They charged my credit card before they even shipped the product. That should not happen. The product is not even in stock. I emailed them 3 times and called them once, and still no reply. Do not use them, they are shady.

Sometimes there is a little delay with the order if you have something complicated but the guys will take care of ya. Thanks

They sent the wrong part and will not respond to emails or voicemail. Out $$$ and no one here cares!

I have experience placing two orders with this company. My first order in February 2021 went without a hitch and was pleasant. This review is for my second order I placed in March 2021. I have never had such an unpleasant experience with an online company. I dont know what happened between February and March, but they took a wrong a turn somewhere and drove off a cliff.Very poor communication and service. I ordered brake parts for my Jeep on March 25th. My order did not SHIP until April 30th, and that was AFTER I initiated a charge-back request with my credit card company since they never responded to my order inquiries.They will never answer the phone. Once your order is placed and confirmed, they stop responding to e-mails or messages sent via their website. I am still trying to get in touch with them about about returning my cores for the core charge. Surprise, I have not heard from them in over 2 weeks after multiple messages sent. Fortunately, the core charges for my parts are only $70 total. Eating that cost negates any money saved ordering with them.My brake rotors were also dinged on the edges and had some scratches on them due to poor packaging. They were placed in a larger than needed thin cardboard box without any padding or wrapping to take up extra space. Needless to say, the box was beat up and ripped as the rotors were free to bang around during transit. I still put them on my Jeep, but the products I paid a lot of money for should be better protected...The positive is that I received all the correct parts? I cant imagine trying to deal with them after receiving incorrect or broken parts.Avoid this business at all costs unless you have no value for your money, time, and peace of mind.

DONT BUY ANYTHING FROM THIS PLACE, I ordered wheels cover, typed the VIN# and they sent me the wrong parts and when I called them they like to argue and tell you that they sent exactly what you ask for, and If you return something there is a 15% restocking fee, beside that I pay for the return almost 30 dollars from my pocket, and it has been weeks and I havent received my refund . Very disappointed.

By profession, I run a customer service organization. It has been quite awhile since Ive seen service this poor. Ive contacted via email and contact us with no response. I called and got no one. I chatted in and was met by Steve, the rude parts specialist who made it clear that despite all of the tracking information OEM provided showing they still hadnt had it picked up by FedEx after 4 days of sending tracking, that it was my problem that I needed to take up with my local FedEx. He then said they would re-send the package, and I asked if it could he expedited due to their error and was told that I should have chosen that at checkout. At this point I asked him to forget it and just cancel the order, even though he had yet to resend what they failed to send already and was told it wasnt possible. And then he had the Gaul to tell me to wait two weeks and try. Ill be contacting the BBB, something isnt right here. Avoid!

Ordered a part 2 months ago today and my order still reads “processing”. I’ve tried calling and emailing and they refuse to respond. I have contacted the BBB and I noticed they have an F rating…,Go elsewhere!! Doesn’t matter if it is 75% cheaper here because you will never get it!! Scam, Con and crooks!!

Had a perfect experience ordering interior parts for our 2019 Toyota Highlander. OEM Part Source verified fitment with the VIN number, advised these were special order but would ship to me in 2-3 days. I ordered on a Tuesday evening and received by Fedex on Sunday morning! Parts to my door within 5 days and at a discount over MSRP! My experience was a 5-Star transaction...I dont know why so many negative reviews and the BBB negative grade...auto parts orders take time and confirmation of fitment...like any other internet/mail order businesses...vendors can and do ship bad/broken items on occasion to a fulfillment business and it doesnt get found out until the customer receives part(s) unfortunately. Dont forget with imports where a lot of these parts might have to be ordered from...across the globe...it can take some time. I wouldnt hesitate to order from OEM Part Source LLC again! Give them a chance and they will get the parts to you.Dave W.

Do not order anything from here! Their phone never works (NO ONE PICKS UP EVER!!!) Email replies are slow! Sometimes they dont even reply back to your email! Ordered a part from them 11 days ago! They still havent gotten back to me with a tracking number! Waited 11 days for no reason! Im going to dispute with my bank and never buying anything from this place!! I WISH THERE WAS NEGATIVE RATING!!

Terrible never order from them never received my parts working on payment dispute minus 5 stars

Do not use this website. Horrible customer service. I gave this company 5 days to ship product but it was never shipped. Cancelled order on day 8 because if I did not I read reviews on people waiting several weeks for items. Buyer beware

Order a part and received it damaged due to carrier. Contacted their customers service and got an answer back relatively fast. Requested an exchanged and was notified my part was already in process of an exchange. I really like the customer service and fast replies. Made me feel like my business is important and appreciated. I will definitely come here first for any oem part I need for my vehicles. Thank you so much oem source.! Give this company a chance and you will not regret it.

Terrible company, on every level. Never answer their phones, take weeks to respond to emails, and their return and refund process is incredibly slow. They received our returned part 2 weeks ago and still no refund.

The seals were NOT OEM parts. The side seals did not look anything like the side seals I removed from my tonneau cover. Plus they leaked worse than the old original seals I was replacing. Waste of $60..

4/12/2021 Im currently having an issue with this company and am trying to get this resolved but Im having problems getting them to respond to any of my emails, texts or voicemails. So Im going to attempt to reach out on this platform to see if I can get a response. I ordered from this company and they shipped out the order in a decent amount of time, the problem is they sent me 2 of the same part and so far all of my attempts to contact them have gone unanswered. Its in their best interest to fix this situation based on the fact that the part they shipped me by mistake is much more expensive than what I ordered. So based on how they respond to this post will dictate what kind of review I leave here. OEM Parts Source... the ball is in your court to avoid a negative review... If they handle this they way they should, I will update this review.4/14/2021 I am still waiting for my emails/texts/voicemails to be returned. It has now been a week since I first attempted to contact the company regarding their error but has gone unacknowledged to this point. I will send a fresh batch of each again today.

Ordered parts from website. They took my money and then sent an email asking whether or not i wanted to provide my VIN number or if they should just ship the parts without the VIN verification. This email went to my junk mail and so i have no idea they aren’t shipping my parts, all the while, they have my money. When i verify my cart and verify it again at checkout and you take my money, you ship my parts! Don’t take my money and strike up an email conversation asking if i’m really sure i want the parts. Are you kidding me??? Stay farrrrr away from these crooks!!!

I been expecting my items 1 month but at the end I got them as ordered (OEM). From my experience I wouldnt say they are scam, just luck of service/communication.

Best price, fast shipping, great communication! Had my parts within a week, at half the price of other part stores and got email communications thoughout the process! Awesome!

Great experience through OEM. I have ordered several parts with them and have had to return a couple of the parts I ordered on accident. They have great customer service and make the experience easy for you. Would highly recommend.

Terrible customer service. I gave them my VIN# and told them what replacement part I wanted and they sent me the wrong part. I told them that the part was wrong and they insist that they sent me the correct one. Overall, terrible customer service because they did absolutely nothing to correct their mistake.

Don’t do it. Trying to get my order cancelled after 17 days of no action. They don’t respond to any type of communication. Fair warning.

This place is absolutely horrible. No response to open orders whatsoever, some that have been ongoing for almost 9 months.

Ordered a foam heater core seal (foam that wraps around the core to insulate it, stop it rattling etc.) for my 00 f150. The shipping was on the slow side and took 3 or 4 days longer than projected. I contacted customer service via email thinking there was a shipping problem. They got back to me promptly and the package arrived a few days later. The part was exactly as described and fit so I cant complain. (in pic, blend door and frame were purchased separately from eBay)

DO NOT WASTE YOUR TIME AND MONEY!!! Shouldve read the reviews prior to this headache. Order a part and took 3 weeks to even ship it out, though it said it was in stock. Sent me the wrong part which I returned may 3rd 2021, now here we are June 4th and still no refund. Wont return messages nor will they answer the phones.

I bought a couple pieces for my Mini Cooper and I never got them. I ordered on 1/29/21 and as today 2/23/21 am still waiting. They charge my credit card but I never got a receipt or an email confirming my purchase. So, no order number, no email confirmation, no date delivery. I been calling them for the last 2 weeks and never got answer. I email them a couple time and nothing happens.Where are my parts? Am ready to file a claim back with my bank. An wasted my time with this bad company.Walter Molina

Worst parts place on the internet. Do not order from here unless you want to wait 2 weeks to do the job. I ordered my parts on 9-10-21 and they did not even ship them out until 9-23-21 and didnt show up to my house until 9-30-21.

I ordered specialty floor matts from OEM on March 31st and got an email shortly after that I could expect the order to ship to them within 2-3 days, and then I will get a tracking number when they ship to me. 19 days later, the order still shows as processing on their site. Ive called them, texted them and emailed them on more than 7 occasions trying to follow up on the status of the order and then to cancel the order after no response. No one ever picks up the phone or answers texts. Their phone message says to text them for a faster response only to never provide any response at all. Worst customer service ever.

Fast, accurate, and the best prices.Im replacing all the oils and coolant in my Element and they delivered all OEM products as advertised. OEMPartSource.com is now bookmarked and I will be ordering from them again.

Rip off. Had to file complaint with credit card co. No product received. They wont answer phones and they wont answer emails. Crooks!!! I made the mistake of not reading reviews, otherwise I would not have ordered from this company. They need shutdown!!!! Think I will file with the BBB as well

Friendly, fast, and affordable. New location. Growing local company

My first experience with OEM Part Source was excellent! Genuine OEM Toyota parts, at a discounted price with quick delivery is exactly what I hoped for. I will be using OEM Part Source again and based on my recent experience, they are a recommended source.

I dont give it 0 star because I cant, thats why I give it 1, I dont recommend it at all, they dont send you the part and they dont answer your messages or your calls.

I am not one to write reviews. But after reading some negative reviews about this company I decided to write one. I had no issues at all. The item I ordered came in the time specified and the packaging was great. Email response was also quick. Would do business with them again.

Do not use this company. Will not respond to phone calls, text, or emails as requested. Should have read reviews before ordering. Seems to be their normal way of operating. Appears to be unethical at the very least.

I found this source for a hard to find auto part. They showed me the choices of items and asked for my VIN number to ensure compatibility. Great choice because the first selection would not have been right. Part arrived a day early and fit perfectly. Excellent service and reasonable prices.

I am disappointed with the customer service of OEM Part Source. I ordered a cargo cover for my Honda Fit. The cover arrived missing a couple of small hooks required to install it. Despite several acknowledgments from Steve and Patrick that the parts should have been included and would be sent to me, I never got the hooks or they didnt respond to my follow-up requests. I finally had to buy the missing parts from a local car dealer. Will never buy from OEM Part Source again.

Excellent, fast service and communication to let me know exactly when my part would be leaving, so happy to have my car back together in one piece, THANKYOU

Ordered a rubber bed mat for my truck from this company. Communication from them was excellent, fast shipping and the product exceeded my expectations. Highly Recommended.

So far this is where I found my best price. Good communication and friendly. I just ordered my OEM TRD exhaust so I can’t in all fairness review any further.

Terrible customer service. Buyer beware.

I ordered a part for my truck and they sent the wrong one. Repeated emails and voice mails continue to go unanswered and I’m now stuck with a useless part and out the money I spent. Steer clear of this company.

Excellent, my parts were a little had to come by, but Oem kept in contact with me by email parts came today I will order again great company

They are terrible. I bought a part on January 27th and today February 1st I found out they havent shipped yet. The funny thing is they sent me an email saying, I hope you buy from us again. They are so funny. I dont recommend this company. When you call they dont answer the phone and now I need to wait 5 days to get my money back. Unbelievable