I’m surprised there are so many good comments because this place was awful. I went to get my dimples pierced and the lady completely botched me. They didn’t ask for my ID, they used the wrong bar for my cheek so they had to take it out and put a different one in. The piercings were uneven and angled completely wrong. One side was angled up while the other angled down. I had to remove this piercing ten mins after! They didn’t give me mouthwash until I asked afterwards and I received no aftercare paperwork. Take after me and don’t get a piercing at the mall.

Great environment and friendly girls! Piercer was excellent! Jewelry was a little pricey but everything was real gold, stones and good quality jewelry.

NEVER EVER GO HERE!!!!!!!Let me start by saying I have never written a review, until today. I went with my friend because she wanted her second piercing on her ear lobe done. Not only was it ridiculously expensive (over 100$), she suffered through a lot. We went back to the chair where she would get pierced and the girl was very nice. She made sure that the ink placed on the ear was precise. However, she pierced the first ear but the jewelry didn’t fit so she removed the needle. My friend instantly wanted a refund but they wouldn’t give her one. So she sat back down and they promised to fix the jewelry. She got one ear done after piercing through my friends ear (in the same spot) 3 different times. She started on the next ear and pierced through once and had the same issue. My friend was squeezing my hand very hard, shaking in pain, and crying. All she wanted was her money back but they wouldn’t refund. After piercing through her second ear a total of 3 times, the owner came back and agreed to a refund because he saw how much pain she was in. My friend ended up leaving with no earrings in, just holes. So basically, they could’ve done the refund from the start. The owners excuse was, “we just opened Thursday.” If that’s the case, they shouldn’t even be open. I have never had a worse experience at a place than today. I would NEVER EVER ever recommend going here for a piercing or for any type of service.

The Girls were so patient with my 9yr old Granddaughter and did amazing with piercing her ears.

I called Saturday evening and found out they were closing early.. I asked if they would be opened on Monday and they said yes 11-7. I rushed here after work and when I walked into the mall they were closed. No sign on the door. Nothing on the website. Very upset. All I need is a ball for an earring that I lost from here.

The staff was very cool and knowledgeable. It was quick and easy. There are tons of jewelry pieces to choose from! I got my helix done in 30 minutes. Looks great and healed perfectly! 😀

The service and staff are very polite and helpful. Brenna walked me and my fiance through our entire piercing process and made it a very relaxing and comfortable experience. Definitely coming back again to get more work done.

I love this place!! They took very good care of my sister and I! It’s the only place I trust to get piercings. The staff is so friendly and fun and the place itself is so clean! Highly recommend this place!

Wonderful pieces of body jewelry to look through. Nice selection. Very friendly staff.

I took my 7 year old daughter to get her ears pierced. Brenna was wonderful - experienced, knowledgeable, friendly, and calm. The shop is very clean with lots of options. They use sterilized needles instead of guns. The only reason I didnt give five stars is the price - $150 when all was said and done. You can spend less, but then you have less options - color of earrings, type of earrings, etc. That was a little disappointing. But overall, a very good experience.

Absolutely love this place and their staff. They work quickly without a drop in quality of care youre given. I was scared to get my ears pierced again since my holes closed when i was very little, but the staff are very comforting. The prices are very fair here and id recommend it over any place in town. They take great covid precautions and the facilities are extremely clean and are disinfected very often. :)

Employees are very helpful and knowledgeable. Would highly recommend

Awesome place. If anyone is thinking about getting a piercing or changing out jewelry this is definitely the place to go. They are super friendly and very knowledgeable.They have a great selection of jewelry to choose from. I highly recommend them.

Ive had a good experience every time Ive gone here. The manager is my favorite. She is very precise with piercings and also very knowledgeable. The quality of the jewelery is way better than any other place Ive gone. They also sanitize the jewelry before using it for a piercing, which many tattoo shops do not do. They are a little pricey for jewelry and piercings, but I feel as if its worth it.

First time visiting this location. Staff was very friendly. I didnt end up purchasing anything but I was properly greeted and welcomed to the store.

Do not come here for piercing! What a nightmare. I got talked out of putting my nose piercing where I wanted it by Shoshana. After a couple hours I was sure it was just totally in the wrong place.I emailed them and heard nothing, so I went back the next day hoping that they would have some options to make it right. Shoshana was there and was extremely rude. She said, When I marked it you said the dot was ok, I wont redo it. I said, Well actually, you talked me into putting it there and I thought I could trust you. I left with no help or resolution from them.I went to a local tattoo shop and they were able to fix it. There, I learned that not only had she gauged my nose with a 16g, she also used a lip ring in my nose! She has NO CLUE what shes doing and is not nice AT ALL.Do not go here!ps. My piercing was 3x as expensive as it would have been at the tattoo shop. She charged me $88 for a NOSE PIERCING!

Dan helped me out when I accidentally bought the wrong product for my wife. He’s an extremely nice guy. I highly recommend.

Very nervous getting lobes done for the first time. Hate needles and anything that can poke you. Very friendly staff. The lady with purple hair was very helpful in picking out jewelry and answered all my tedious questions, very kind, didnt catch her name. Brenna pierced both my ears and she helped so much with my anxiety. She knows what she is doing. Did her best to make an anxious person comfortable and Im very grateful. Would recommend both ladies!

Great service, everyone is very knowledgeable and friendly.

I took my 9yo here to get her ears pierced. I knew I wanted to do it in a professional setting rather than the cheap kids places. I was surprised by the cost being as much as it was but it was worth it. The place was extremely clean and they took multiple precautions for the COVID situation. The front desk lady was super sweet and helpful. She was very good with my daughter as was Brenna who pierced her ears. My daughter was excited but nervous and Brenna did a phenomenal job keeping her calm, excited, and informed about the entire process. My daughter loves her earings which are also of great quality. Thanks for everything to both employees!

I got my third lobes pierced at the mentor location about 3 weeks ago and my left one got infected. So I did as the website said, to contact my piercer, and she said to come in so she could see the piercing and make a judgement call. When I got there she told me I was wrong and that my piercing was fine. I then went home and as I was cleaning my piercing the back of the piercing went through my ear. The whole ball post of my piercing went through the back to the front and is now out. So much for professional she couldn’t even see that my piercing was done improperly and fix it. I would never recommend this place to anybody. You’re better off going to a tattoo shop where at least they know what they’re doing instead of trash talking everybody else saying that they do them improperly. Never again

Simply amazing! Had my first major ear piercing (industrial) done and Im so glad I came here over anywhere else. You will find that its a little more pricey than All Tattoos or some pop up place BUT you will not be disappointed with the results. I was super nervous but Brenna was very informative. Very clean place as well. I think Im forever a customer at Body Jewel.

Very professional, clean and informative. My daughters piercing specialist Brenna was very good and gentle with my baby girl. Very happy with results.

I love all the extra precautions theyre taking during Covid

I’ve gotten 2 piercings here and they both got infected and they put the backs on so tight you can’t get them off yourself and have to go back and pay to get it taken out. They put my cartilage piercing on so tight i can’t even grab it to try to twist it off. This place is a scam by having to go back over and over again to get the piercing taken out.

Very clean and efficient! Had no pain whatsoever with my dermals!

Wife got titanium screw post installed one week ago, 11/16/19. 5 days after install pieces were lost. So was the install properly screwed tight and fastened so it would not come undone? Truly sounds like a workmanship issue. Paid cash, receipt is at home and the in store records are not thorough showing the purchase according to worker. Good marketing to get more money out of the consumer. Workers need to pay attention to detail and not walk away when people are talking, very rude. They really need to explain the pros and cons of different metals, sizes lengths and methods of fastening and warranties. They tried to calm the situation by offering an employees discount (not good enough IMHO), it is still a workmanship issue. Time to search for another body piercing specialist who knows their work and is proud of their workmanship. Attitude is everything as photo shows. This being the 3rd purchase total at this store and after the mishap, bringing the issue to their attention they treat you like a criminal by having a second person watching. New installer had to rework the hole from both side which supports the question was the 5 day ago install done in a workman like manner?

They the best piercing spot in Ohio

Staff is incredibly friendly, Brenna is a fantastic piercer and knowledgeable!! Very clean and professional environment. Will return for all my piercing needs

Very knowledgeable. Great experience. Very clean.

Great experience. Shoshannah was amazing and so knowledgable! My son is very happy!

Great choices of jewelry & clean and professional piercing experience!

I was hesitant to get my nose pierced within a mall, but the ladies at Body Jewel in Mentor were absolutely fantastic. I was initially hesitant of the price (~$60 for the jewelry of my choosing + piercing) but it was 100% worth the cost. I have had no issues with healing/bumps at the piercing site and my piercer was SO wonderful and reassuring - would recommend to anyone!

Always helpful staff

I had the best piercer she was so patient and kind i recommend Shannon

Very amazing staff and very helpful every time I go there, I highly recommend!!

Took my 7 yr old daughter today to get her ears pierced. She was excited but NERVOUS at the same time. The wonderful women that helped us were more than patient and helpful in keeping the calm setting and explaining exactly what was going to happen. Overall a very good experience! I even picked up new jewelry for myself and will most definitely be returning! Thank you guys!

Bought a set of ear rings the girl had no gloves on she dropped earring on floor when I asked can you clean them off she just looked at me and continued to put them in the bag. I did not buy them I walked out as should everyone else should do, do not buy from them They do piercings too and think about it if they’re dropping stuff on the floor and putting them in a bag right in front of you after you asked them to clean it and they do it anyways think about what there doing behind the scenes of what you don’t see, just think about it because it’s your body that their piercing!

I went to go get my cartilage piercing done . 7 months later I want to change it . When I went to change it I couldn’t get it back in . Why, because it my piercing hole did not line up they were so off on an angle it was unreal . I had to let my hole close up . I wouldn’t recommend them at all for a piercing . They wasn’t very nice there when I needed help . I will not be going back there again . I’ll be going to tattoo place for now on .

The staff here was super nice and they did my helix piercing very fast without too much pain. They told me how to care for my piercing, Ive had it for two weeks now and its healing well. My ears are really sensitive but their jewelry has been good so far. I recommend.

Answered all the questions I had about my septum piercing, very helpful!

I wish we would of read the reviews before we came. I wanted to take my niece to get her belly button done for her birthday. It was supposed to be an exciting experience. We knew a parent had to be there and there was, but they would not let me go back with my neice. They wouldnt even let her mom on facetime so I could be with her virtually. Only a parent is allowed to go in the back.They were rude and unprofessional. There was no way of talking them out of it. I get new protocols because of covid but holy cow just a little extreme. I work in the medical field and this was freaking extreme. Get a grip people. Never ever will we go back and we will tell everyone we know to not go here. Horrible experience!

Finally getting around to writing a review of this wonderful establishment. I have been pierced my most of the piercers on staff. All very professional and knowledgeable. The store is clean and plesent. Would recommend this place to all my friends and family.

So disappointed with customer service. They were extremely rude to my daughter. Will never go back there again. Go somewhere else!!

The ladies at the great lakes mall location did a wonderful job on my septum. I was terrified but they made it so much better it was great!Highly recommend

Was recommended from another shop to come here because of their high quality jewelry. Knew exactly what I wanted and Alexis made sure I was able to find the jewelry that fit best. Lots of options, and my piercing was done quick and easily!

Short and quick staff is very nice reasonably priced 45 dollars for both ears and titanium studs.

Some of these reviews are pretty old. They are under new management now & they are super awesome! Go see Alexis to get pierced, she does a great job!

Was expecting more! Very disappointed at all the girls that work there I go in there all the time to look at their jewelry and there’s always somebody different in there but they’re all rude every single one of them I thought it was just one or two but every time I go in there there’s always somebody different and they’re always rude who do they hire in there I am also part of the group that was getting the eyebrow piercing but I also buy from there all the time but not more.

I got my lip pierced here by Alexis and she was the best piercer I’ve ever had! Incredibly professional, thorough, and clean. It’s a beautiful store inside the mall with a great jewelry selection too 🙌🏼

This is for the Mentor Mall location. Very helpful workers and did our little girls ear piercing very well and professionally! Looks very clean and nice inside. Had a huge selection. Would definitely recommend!

I heard good things about this place so I decided to check it out. The sales associate or whatever she is was extremely rude to me it seemed like she was trying to talk down to me. It was a very weird experience. I will not be going back.

I got my 7th piercing, a basic helix, and a conch piercing done here 1 year apart from each other. The first time I had a good experience with staff but the piercing quality was not great. I followed the instructions given exactly and my piercing fell out twice, once right after i got it and once right after I went back in for a sterile jewelry change. The second time I came here for my conch, we had called the studio prior and they said that I could get a rook done regardless of my age (keep in mind they don’t have age requirements for different piercings posted anywhere online so you pretty much have to wait until you’re there) and I was very excited. When we drove to the shop, though, they explained that I was too young for that specific piercing so i settled for a conch. The woman working at the front desk that helped me pick my jewelry was very rude and wasn’t helpful at all. Long story short, my conch’s healing has not gone very well and I would not recommend coming here, especially if it’s your first major piercing.

Got my septum pierced, everyone was so nice and helpful there! There were tons of jewelry options as well. I would definitely recommend going here!

I love this place!! And the girls are always super nice and knowledgeable about the jewlery and piercings.

My niece got her piercing in Feb this year. Alexis and staff were excellent. Super clean store. No infections or problems. She is VERY sensitive with jewelry. Again, no infections or problems with the jewelry we purchased there.

I went to this location because I never noticed it before, so I suppose its new. Everything was super clean and the staff was very friendly and I didnt feel pressured to buy anything. I went in unsure of what I wanted but after speaking to the lady who would eventually do my piercing (Alexis), I felt very excited! She was extremely knowledgeable and it didnt feel like she was just trying to get a sale. I got a conch piercing and will be returning. This location is really nice and the people there fit it well. Reasonable prices and a vast variety of selection as far as jewelry goes. Will recommend to my modded friends and family. Thanks Alexis!

I went to get a second piercing in my ear done and the ladies were nice but they used a weird ear ring and you have to like screw it on. With it being so small you can imagine that’s hard to do specially because it keeps coming off and I had to repierce my own ears THREE times now because they will not stay together!!

Knowledgable and caring really helped my father stretch his closed piercing!

Honestly I dont know much about their piercing but I have purchased a few earrings from them in the past year. At first I thought it was okay, but I got a stud for my tragus and I had to continuously tighten it back on or else it would fall out. I recently went back to get two other studs for my earlobes and one fell out two days later and I didnt realize until it was too late. So I replaced it with a different earring I had gotten in my first purchase, and that too fell out. At this point I am just frustrated. These earrings just refuse to stay in and Ive lost out on money for no good reason.

Very pristine, extremely nice looking store. It was super busy but everyone was helped in an organized and timely fashion.

This place has gone down hill and continues to do so. I am part of the group that came in to get eyebrow done but I also bought from them for a while but I hate people getting treated badly when it comes to the customer Service, everyone should be fired and be patient with the hiring process and don’t hire just anybody.

Why can’t you leave negative reviews? I agree with the people saying a lawsuit waiting to happen I totally can see this happening!

A big group of my friends came in there to get an eyebrow piercing all 9 of us were going to get it, they were very rude and we all walked out. We lost a bet and had to follow through with a bet and the bet was if we couldn’t stop vaping then we all get eyebrow pierced so all 9 of us lost. They lost a sale of 9 people because they are rude!

Nice workers. Will be returning

Customer service is absolutely ridiculous the person with all the piercings on her face in the ones that has like chains all over her face she is so rude acts like she knows everything. Charged me twice for something I didn’t even want.

Never knew this place even existed but I’m very glad I found it. Brynn did a fantastic job with my nose peiercing and everyone was very welcoming and knowledgeable I will definetly be back.

Rude sales girl. Sorry we interrupted you sitting down playing with your phone. Who are you to comment on my daughters piercing? Your job is to sell the jewelry. Keep your comments to yourself. Thats why you lost a sale. Definitely wont be back

I love this place, they always help me out when I come in and are super friendly!! They even remember me when I come to buy some new jewelry and give great advice when stretching your ears.

Helpful staff, good sele tion of jewelry.

Associates were very friendly and helpful! Great selection! I love this store!

Super helpful staff. clean, nice facility.

I would give 0 if I could. Low quality jewelry. Unhelpful associates. Do not visit. Go to a reputable piercing parlor.

I went in with very low expectations, but I was told by someone who only spoke with the sales associate that ghe jewelry seemed of good quality. I talked with one of the associates for over an hour, asking about the quality of the jewelry. I have extremely sensitive skin and must have hypo-allergenic jewelry so my skin doesnt get infected. I was promised that the jewelry is 100% hypo-allergenic and it would not make my skin act up. TWO days later and my nostril is extremely swollen, oozing, red, and overall disgusting. The false advertising not only could seriously put someone in the hospital, but it is also illegal. Do NOT buy from this store. Making a few bucks is worth more than putting someone in the hospital, apparently.

This place is horrible why is it still in the mentor mall. All the females in there have attitude problems like you interrupted playing on their phone and sitting down talking amongst each other my bad for interrupting you.

Great talented staff

It was my first time going there. I got my helix pierced a few weeks ago and I had a question about earring backs. The lady wasnt helpful. She asked if I got my piercing done there and I told her no. After that I felt unwelcomed and she was rude. They have a limited selection of earrings.

Have no idea why this place is still up and running. It is ridiculous that they talk and treat there customers the way they do. This is a lawsuit waiting to happen.

Very rude manager. Not helpful and insulting to customers. Not to mention very low quality jewelry. You get what you pay for. Summit mall location.

Really clean and really nice people

The three workers weren’t very pleased when I asked questions. They made it seem like I bothered them though I was the only customer in the store.

Very nice staff

Very good.

Smdh unprofessional and not clean I was reading the reviews and they also dropped my stuff on the floor and looked at me like I was stupid you can’t treat people like that.

Great job

Super nice people

Found everything i needed in one spot