Wow! These guys were awesome to deal with. I am in contracting and it is an unusual occurrence to find a company as responsive and on time as this company. From the initial meeting with Mike, to scheduling, to install it has been completely flawless. I cannot imagine recommending anyone else to ever install a generator except this company. Seriously, they are amazing and dont bother to call anyone else. (I tried 3 other companies before them, only 1 even called me back and they didnt ever even call back to set the appointment).

We had our Generator installed and the guys were amazing!!! They were polite, neat and informative. About one hour after they left my power went out. I am not kidding you. Within seconds my power came back on as the generator started running. My first thought was something was wrong with the generator. I looked for the green light on the side of the unit which was lit and then I walked over to my neighbors house to see if the power was really out.....it was!!!!! I was so happy......the power only stayed out for 15 minutes but mine was always on. Thank you Gen One for doing an amazing job, the wait was worth it. I am a very happy customer.

When we first reached out to Generator One for our emergency power, I had also called a generator company located in Avon Lake. Because we reside in Avon Lake we really thought the Avon Lake company would be our choice, rather than one located in Mentor. Upon meeting Rusty Boyer, we knew he was our man for the job. It has been a few years now and and Generator One has never disappointed us. Their service is superb and everyone from office staff, to installers and service people are extremely professional. Thank you Generator One…you truly are Number 1 ☝️!!!

The team at Generator One delivered a first-rate experience at every step of the process. Mike was knowledgeable, straight-forward and accurate on the sales element, Rusty and Jean handled the pre-install period from the office side to keep us informed every step of the way and then CJ and Matt completed the project with a great install and tutorial. We are confident we have a good product and a great team for maintenance and service after the sale. Now all we need is a power outage... :)

We had an incredible experience with Generator One, from our initial assessment all the way through the installation process. The installation team was incredibly knowledgeable, informative, and professional. We highly recommend Generator One.

Just wanted to thank you and crew for a great installation today. Matt and Jimmy were outstanding technicians. Keep up the good work.

Rusty and his team are by far The Best in the Business!! We’ve had our generator for nearly five years and it was one of the best decisions ever. Numerous times the power has went out and the generator kicks on within a minute. Prior to purchasing our generator, we quoted out multiple companies. Rusty (the owner) came out and throughly went through all the details, benefits and selected the best fit for our home. Not only was his knowledge and professionalism the best, so was his price!!! We saved thousands!!!We have our generator serviced every year through the team at Generator One. This past month we had an emergency which involved having to move the generator from its current location. Our contractor gave us a day in advance notice that the generator needed to be disconnected and moved. I reached out to Rusty that night and he had his team out first thing in the morning. I was absolutely blown away that he was able to make this happen. We’re very grateful and will recommend EVERYONE to purchase only from Rusty and his team!Thank you!Ken and Lindsay Kukwa

These guys are great! Expert installation and good value.

Great job by Generator One for a smooth install. The installers were knowledgeable and did an excellent job. Well done by all.

Mike and the entire team were very knowledgeable. My install was rather challenging with gas on one side of my house and the electric on the other. No basement so Matt had to crawl around in the rafters all day (Im not even sure how he got to where he needed to go, but he did!). Passed all inspections with no problem and everything works perfectly. Mike even followed up with the utility folks that were difficult to wrangle.

We are a nonprofit equine facility that serves people with disabilities called Fieldstone Farm Therapeutic Riding Center. We have 40 horses on site and due to the major storm this week, were left without power and without a working generator. Even though we were not a current customer of Generator One, they went out of their way to try to get us emergency service. We know they were buried with calls and their effort to help shows a great deal about their excellent customer service. Thank you!

We were very pleased with service we received and the timely fashion that Rusty fixed our problem. Thank you.

We purchased our Generac generator through a third party vendor who contracts with Generator One LLC for installation. The staff at this company are incredibly friendly and knowledgeable. My wife, who was present during the installation, had a very pleasant interaction with the crew. We had a concern develop over the weekend, 2 weeks after installation. Randy came to our house, on a Sunday, within an hour of my call. Randy assessment and management of the issue, along with his explanation of the issue, was incredible. It is always a pleasure working with true professionals!

Love this company. Extreme professionalism.

Our home was completely rebuilt in the mid-1990s from a house that had many foundational add-ons. The Generator One team sketched out a great solution to overcome some real problems. The installation was high-quality and first-rate, and very respectful of the gardens around our home. The installation team was great and very personable. I recommend the Generator One team very highly.

Prior to the team arriving I built a support structure with wood and stone. Leveled out the generator location.The team came on time and installed the generator in a very professional manner. They were fast to start and completed installation in a few hours.I should mention that it poured during installation. They set up a canopy and continued their work. In order to install the system they needed to access the basement to get to the switch box.After they left the house was just as clean as before the arrived.I would recommend this company and the installation team to anyone.Great Job

Our standby generator installation was a challenge. The crew from Your Generator Connection did a great job and I was very pleased. Thank you to Randy, Rusty and the rest of the team for great work, thanks. Ted

I used Rusty and the Generator One team not just once, but twice to help with backup generator installation and service. Their team is well versed in Generac generators and take the time to not only recommend the best KW units for the home, but do a superb job both pre- and post-install. A+ in my book.

Mike is a joy to work with he is knowledgeable and will teach and explain everything you need to know about a generator for home. I know now that my house is safe from flooding and my generator is being taken care of now that I have Mike. Thanks Mike and Generator One.....

Absolutely terrible company. We called them because our generator wouldnt turn off, they sent someone out that didnt know what he was doing so they sent someone else. He fixed the problem, but the next day we smell gas in our front yard. We called them out again and the gas company and they said the regulator was leaking. Now we replaced the regulator last year because it was making chirping noises, the odds of a BRAND NEW regulator breaking the day after work was done on the generator 2 ft away are astronomical. The guy must of knocked into it or something but wouldnt admit to it. Anyway, I have no proof of that so theres nothing I could really do. So I get the bill today and they charged me $220 even though they never said anything about the charge when we called them! If I had known I would have waited for the gas company. I called them to complain and the lady had the audacity to say they should have charged $120 MORE since they sent 2 people out on friday even though the first guy didnt know what he was doing!!! NEVER use this company they are the worst contractors I have ever dealt with!WOW! As you can see from the reply from the owner, NEVER USE THIS COMPANY! Faulty installation??? There was no faulty installation, that generator has been on this property since it was built 23 year ago and no problems at all!!! The only thing your tech did was a service and replace the battery, your first tech wasnt capable of doing that?? And by the following Saturday you mean less than 12 hours later, right? It was the next day, not the following Saturday, you absolute liar. Excuse me for not wanting to be charged for something your tech broke. As for your poor secretary, I only got upset when she said you did us a favor by not charging us for the second tech, and by using every curse word in the book he means raised my voice apparently. But the most concerning part of your rant is that you said I didnt pay, I mailed you a check two weeks ago, 11/30, with the full payment. That statement really has me worried. Are you just holding my check? Now I actually have to put a stop payment on it and call you people.Well, I just called and they apparently found my check. But go ahead, make it sound like Im a deadbeat without actually checking in to anything. This is the type of person you get when you use this company.

So happy with our generator and the professional service by Generator One! Nothing like having peace of mind!

Today I worked with John on an issue a homeowner was having between their generator and their HVAC system (I work for a local HVAC company) and I was very impressed with John’s knowledge and customer service. I would highly recommend John and Your Generator Connection to anyone looking for service or installation of a home generator.

Rusty and his team deliver high quality service and products at a fair price.

Great company