Great service and Phyllis mosley was the best i will shop there anytime

Thanks for helping my man find me a surprise birthday gift .

The sales lady named Kat (not me) very helpful in picking out my wedding set. She is very friendly, upbeat and is the sparkling example of customer service! We are happily married and I absolutely love my rings! Thank you for all your help! You definitely have my business!

Shana was good to me, she sold me a wonderful ring, however I went back to get it cleaned and the African American lady there named Phylis was rude and when I asked to speak to Shana she kept me on hold for over 15 minutes and when I called back the line was busy....she needs to be fired horrible customer service.

Shana was very helpful and knew the items I was looking for. Very good customer service.

I love the staff their like family!!!!!!! everyone is helpful and every time I visit I always buy something just because I love their customer service its so inviting.

Enjoy my visit in the store. Sales person was very helpful

Very helpful and courteous staff. Very pleasant .

Hurry up and buy is all I felt while I was in there. The blonde older lady (said she was the manager) kept changing the price of the two bridal sets we were looking at. She started by giving me a price that was 25% less than the tag and told me that the price would include the insurance. Then told me the price would be about the same as the tag with the insurance. By the time we got to check out and ready to buy, she gave us the price from the register and it was $500 more than the price on the tag! I asked her to bring out the other ring since I knew the price on that one for sure… practically the same thing! She jumped up the price to being more than the price on the tag and when I questioned her initially, she acted like she had been as clear as she could from the beginning. But after mentioning the changing prices each time, I realized that she was truly taking us for fools. She rushed us to make a decision and when we questioned the prices, she looked at us like we were just confused and must not know what we were talking about. I didnt want to be ugly to the woman so I just told her that we would have to come back and that this decision needs some thought… She just stared at us in silence and didnt respond. It was almost like she was now angry and trying not to show it because she knew she lost her huge commission she was about to make. She has done this before because she was very confident in her ability to change the prices and play it off when there were questions asked… She may as well have been a professional scam artist. I wouldnt write this review and accuse her of this if I wasnt sure of what she was doing. This woman absolutely was trying to ‘steal’ from the customers. The prices on both ring sets jumped over $1000 within the whole visit. She was very clear from the beginning about what the prices included and later changed it… that is deception and she should be removed from a sales position and certainly removed from management.

Kat is awesome!! Very informative and knowledgeable about all pieces she showed me. I will definately be doing business with her in the future Her personality lighrs up the room. Its a shame more people arent as enthusiastic about tther jobs.

Kat, the assistant manager is Awesome!!! She goes above and beyond for every customer!!

If only zero stars was an option 😑. Worst customer service EVERY TIME we go in there. The assistant manager Kat needs to find another calling because customer service is not it for her. You hide in the back to avoid helping customers and claim you are “sick” to justify your poor attitude with people when you are called out in it. And taking personal calls in the store in front of customers and other employees is def a “what not to do” teaching moment. But then on top of it when an employee asks you for help you act like you are severally inconvenienced because well you are on the phone taking a personal call which is oh so much more important then say YOUR JOB!Every time we have had to go in because we have service warranties with this company ( the only reason we use them at this point because it’s something already paid for) we have had to call corporate to get this stores poor work corrected.Ill trained, and ill informed on anything!!!! Spend your money at another store or company!!!

Kool