It takes exceptional people,And I am completely satisfied with the service I received,Thank you very much,. Edwin

I updated one phone, changed plans, added a line and bought a new phone for that line. The process was painless. The new Samsung phones are amazing. Its all good 👍

Best place to go for Verizon cellphone products and services. I get all my cellphone stuff here.

I had called ahead asking about assistant to upgrade to my new phone. She said see you on 30 minutes. When l arrived Kayla greeted me with a smile and lets get started so you can get acquainted with that new phone. It only took a few minutes to get everything transferred.I had questions about how to put the screen shield on and how to properly use the wireless charging pad. She was able to assist with both.I am very happy with the service I recieved from Kayla at the Merrill office.Kayla you are awesomeThanks

Great place and very friendly employees. They definitely go out of their way to make things as easy as possible and will try and get you the best deal possible, with what Verizon allows. They are also more than happy to show you anything they can. The phone I picked isnt kept in stock and they called me the minute it came in 2 days later.Covid makes things difficult as it is a small facility so they ask for only two guests in at a time but people dont really abide by that despite the signage. Their staff is limited as well to ensure they are keeping 6 ft so it takes longer to serve guests. I suggest going when it is an off time. Not after work or during lunch.

Nicole was AWESOME! She was very helpful and informative. Made this experience very easy.

Mykhala was hardworking and patient. We got new phones and were able to keep our old phone numbers. We even got some discounts.

Sydney was exceptional and informative. The entire experience took less then 30 minutes. My son will be so excited to get his new phone for his birthday! Thanks Sydney/Team Verizon

Fantastic customer service from the Verizon Team Wireless sales team in Merrill, WI. I dropped by the store with many questions. Chris was exceptionally patient with all my questions and found a store manager when he was not sure of the answer. The treatment I received from Chris and the store manager is definitely the kind of service Id enjoy experiencing again. To be quite frank I need to drive 40 extra minutes just to get to the Verizon Store in Merrill, WI. However, the treatment I received from the independently owned Verizon Store in Antigo, WI was so poor/unacceptable compared to the Verizon Store in Merrill. From a technical logically challenged individual I felt extremely comfortable and satisfied with Chris and his exceptional patience, knowledgeable, warm/friendly, competent, etc. public relation skills. Thank you from the bottom of my heart. I appreciate such professional employees.Sincerely,Laura Stuckert of Antigo, WI

Very friendly and fast. Definitely knew what she was talking about! Will be back to upgrade mone soon.

Chris did a great job! I was in and out of the store with a new phone in a half hour. Thanks!

Sydney was super great. Explained everything really well, and I got a great phone! Thank you!

My husbands phone needed to be replaced. We went in during the lunch time and I was expecting to wait a while to be waited on. We were helped right away and had a new phone with everything transferred over in 20 minutes! Kayla was very knowledgeable and helpful.

She was very professional & courteous. A real pleasure to work with.

Very helpful and was a great experience! Wanted a phone and I got more than I wanted with excellent service!!

Very informative, helpful and friendly. Helped me understand my bill and other options.

.They are very helpful and always glad to see me when I come in to pay my bill.

Helpful with getting new phone ordered & then setup when it came in.

Makyla was helpful with getting a new Sim card for my new Verizon phone. I would go here again.

Nicole is an excellent customer service rep for Verizon which is my choice of phone and service carrier goes out of her way to explain things and the knowledge of the new phones that come out which I did purchase the 12 pro due to her knowledge of the phone itself. ExcellentRepresentative for your company

The lady was awesome. Very helpful & kind.

Sydney with the team was very helpful and made it an in and out process getting everything completed.

Sydney is AWESOME! Thank You for all of your help!

Very good service. Got me in and out quickly!

I had a great experience. I did get lucky and came in right as someone was leaving and before 5 other people showed up. I just moved to area and got new service. Customer service didnt try and pressure me to buy things I didnt need.

Worst internet ever!!! If youre looking to stream movies look somewhere else.

Everyone is great! I highly recommend it there!

Very friendly and knowledgeable staff.

Poor customer service, if using Verizon I suggest driving to Antigo much better service but wait times can be long sometimes

Very long wait to just to get a replacement for my glass cover on Samsung 10 but engaging pleasant conversation once served.

McKenzie helped me out a lot today with activating my service. Thank you.

Word to the wise, if buying a jet pack on a prepaid account it’s not refundable even if it doesn’t work. Staff failed to advise that prepaid doesn’t have access to all of Verizon’s towers so it doesn’t work at home. My iPad and and girlfriends Verizon phones work just fine at home but they are post paid.

It took 3 hours to set up our new land line

Store was great when it came to selling products, when the time came and I needed help with a Moto mod for my phone they in no way wanted any part in it. Nice support. 😒

Ashley is amazing! Always so helpful. Look forward to seeing her😁

Friendly staff and good service.

No call back after being assured there would be. Had to return jetpack 3 times. First time was my fault, forgot the cord. Second time I was told it was in my husbands name and I couldnt return it without his permission. (Dont know why I wasnt told that the first time. ) Drove home to get my husband in order to return the jetpack and pay the restocking fee. 50 miles. Considering paying off phone and going to AT&T.

Excellent customer service!

My experiences here have always been great. Thanks for the support

Great service. The team was willing to help and update me on sales or promotions to get the best bang for my buck!!

Nice, kind folks. Very patient people here in an old fart community.

Young ladies in store were wonderful to work with. Would recommend this location to anyone!

Have bought all my Samsung Galaxy phones here! Very helpful staff.

They gouge products over what corporate stores do and charge for services that are supposed to be free. Youre better off going to a corporate store

Ordered a new phone & planGot more for less

Awesome staff with great customer service skills. Cheyanne is the best!

Very friendly and helpful

Very unprofessional. Never was greeted when I walked in or checked on the whole 20 minutes I was waiting, nor were the 4 other people that walked in after us. Then when I finally got waited on for a Sim replacement card, they wanted $20! I got one 2 weeks ago for .99!

Didnt have a plan that would work for me but very helpful staff

Their fine until you have a problem. I did a insurance claim and it took them three weeks to finnaly get a phone and it has a blown speaker. Wtf. All I have to say is lots of lies and excuses.

Very helpful, courtesy was good for a first time smart phone user..

My very helpful or friendly. (One lady). Didnt return calls.

They had beautiful phones and no contact

It was a joy to work with Cheyanne. She was patient, efficient and a pleasure to work with

Very good overall and very helpful

Love Verizon got note 8 two of them and great deal and phone

Awesome customer Service..Have never tried another company and never will..

Staff was very knowledgeable & helpful.

They were amazing with all their help

They are very helpful and very nice.

Employees werent very helpfull

Very friendly and patient.

Excellent customer service!

Very friendly staff!

Not very fast and they are obviously there to make a profit.

Staff really doesnt understand their promotions.

I think they did a good job even tho they were super busy with only 2 employees

Great customer service

Ok

Great customer service!

Staff is neither knowledgeable nor helpful.

Very nice

Great people!

Excellent service, as always

Nice, friendly staff!

Very helpful

Very Good!!!!

Help a lot of questions

Ashley is a huge help!

Sales people are rude

Wonderful!