The car salesman Jerry show us 3 cars. 1st car was an older model, it ran very decent for the amount of miles. However, I was very dissatisfied when the dealership did not have the decency to properly clean up the Honda CR-V. It smelled like cigarettes and it was very dirty. No details of cleaning or at least try to make it decent. I told Jerry “this car smells horrible “ and he acted like he didn’t care. Jerry showed us two more cars and they were clean.We opted to buy the 3rd vehicle. However, when it came time to ask questions and get answers, it went down hill. The salesman Jerry, did not have the answers and every time we asked a question he got mad and frustrated it. We walked out because they got (including their finance guy) mad because I was asking questions about the APR and monthly payments. Very basic questions, but Jerry didn’t have the answers. Jerry even got mad because I refused to buy some lame warranty for the vehicle paint. They did not even asked if I wanted to buy it, he assume I need it and had on the initial paper work. We walk out.We came back, after they called and I apologized for their behavior. And of course had all the answers to my questions when they called. We bought the vehicle, but I recommend not buying from Jerry.

My experience with Mr Burns was very good. He answered my questions and gave my a great deal of information I have yet to assimilate. What I didnt like was the continued dealer manipulation which is standard across the market. I had little confidence in the financial situations that were presented to me. Although I am happy with my purchase I would welcome a better alternative.

Chad was great in helping me find me my perfect car!! It was my first car buying experience and he was very knowledgable in what features the car had and Subaru overall as a whole. I know the car I am driving is safe and reliable and he helped me get there. Go see Chad!

I would like to give my big thanks to Zeigler Subaru of Merrillville specially Chad for the friendly and genuine transaction we had last August 23, 2021. Who would have thought that I would be going home driving my brand new car at the end of the day. Salute to you all and God bless!

Many, many thanks to my friendly, patient and accommodating salesman Chris Bellamy at Zeigler Subaru of Merrillville for getting me into the vehicle that I truly needed!

I am offering this review to highlight the person(s) who helped me. I had less enthused help on my previous visits. Charles did a great job, walked in on a Saturday and left with a car in a reasonable period of time. I would recommend asking for him.

I feel fortunate to have worked with Jerry Cronenwett for my daughters first new car buying experience. Jerry was professional, courteous, considerate, knowledgeable and made every effort to make it a memorable and positive experience... and it was!!!!! Thank you, Jerry.

Great service department, was a lot busier then normal but still made sure to get me taken care of. Recommend calling in for an update if needed, sometimes they just get behind or too busy. Always respectful and nice, work is always done properly and right. Definitely recommend, will be back next time I need Work done

Dropped my car off for work that needed to be done. I was initially quoted $1229 for my total, this was communicated to me over the phone. I went in this afternoon to pick up my car and they charged me $1780. You would think someone at this dealership would have called me to inform me my total was going to be $550 more than what I was initially quoted, but apparently this dealership doesnt practice common courtesy.Once I got home, I called the dealership for an explanation. The service advisor I spoke with did not know why I was charged an extra $550 and said he would need to talk to his supervisor for an explanation. I then requested a call back from his supervisor - All I wanted to know was where the extra $550 came from. Thats all. At this point I had already paid my bill. I wasnt trying to argue, but as a paying customer, I deserve to know what I am paying for.The supervisor never called me back even though I requested to speak to him. It was the same advisor who I had been talking to previously. He tried explaining to me over the phone where the extra $550 came from. I then requested he email me an itemized receipt explaining this charge and he said he would email it to me... It has almost been 1 hour since I got off the phone with him and I have yet to receive anything.Also, I would just like to add I am not a Karen. I never write reviews for anything, nor do I ever complain, but this has been an awful experience. Terrible customer service. I am never going to this dealership ever again.

Jerry Cronenwett was my salesman and he did a phenomenal job helping me find the car best suited to fit my needs based on affordability, my lifestyle, and career necessities for travel. He explained the pros and cons thoroughly. Super informative, direct, no nonsense, and even helped me work in some extra things at no real addition to the cost. When you go here definitely ask for Jerry. He will not steer you wrong.

We worked with Deonte to get our new Ascent and it was the best, least stressful buying experience we’ve had. He was courteous and willing to answer all our questions. We never felt pressured or like we had to buy a specific car, even when we chose the one that cost less. He truly went above and beyond in making us feel comfortable and letting us make the decisions.

Charles burns was amazing, he helped us out with everything, from start to finish, great customer serviceAnd very professional and not to mention he’s very good at what he does keep up the good work Charles and we really appreciate all ur help. Def will go back again and buy from youThank you so much

Purchased my FIRST brand new car at the Merrillville Subaru. Worked with Charles who was extremely knowledgeable about the vehicle I was looking into, and overall just a really great guy! What I love most about these guys is that they continue to check up on me every so often just to see how Im enjoying my new Crosstrek, needless to say I was not expecting that kind of care. I look forward to continuing my business here for future maintenance and future purchases.

Go see Kody if you need to buy a car. Hes an honest and down-to-earth guy who has heart in the game - a refreshing experience after some other dealership experiences I had the same day.

My sales experience was make perfect because of the patience of Charles Burns who answered all my difficult questions. He patiently answered all questions about the operation of the vehicle until I was comfortable to drive off. I will recommend this sales office for anyone who wants to buy any brand of cars. I was told that you can buy any cars used or new from Ziegler in Merrillville.

Purchased a used car from Jerry Cronenwett at this dealership. Jerry was honest and upfront with everything and I was happy with the purchase. I go through a lot of cars and this was one of the better experiences I have had.

We went to look at a new car and these guys were awsome answered all my questions and were very informative. Everyone was friendly and willing to answer all my questions. I highly recommend them.

We drove to Merrillville from Lafayette because Zeigler had a great price on a Forester as well as responsive and helpful sales staff. Charles, our salesperson, was super-helpful and patient and walked us through everything with the new car, which was an appreciable amount of time given the technology on new cars. The finance department was also straightforward to work with and we didnt feel pressured into anything that we didnt want to purchase. All in all a great experience and we would strongly recommend Zeigler Subaru.

Charles Burns is a true professional! I thoroughly enjoyed my purchase experience with Charles. He gave me an exceptional deal in a very timely manner. I work in the car industry and Charles renewed my faith in the profession! Welcome to the region Zeigler and if you keep people like Charles youll have many years of success!

Between the customer service of everyone at the dealership, my my salesman Chad Roby, this was the best experience I’ve ever had buying a car. I pulled up, and Chad greeted me at my car, and has been there there the whole process even days after the sale! Thank Zeigler, and thanks Chad.

Just purchased our first Subaru about a week ago and absolutely love it so far! Charles was our salesperson and we highly recommend him for your next visit/purchase. He is patient, thorough and follows up to make sure all is well. Everyone we dealt with was great, including Jim and Mark; they are a great team!

This is my second Subaru Outback I have bought here and have been extremely happy with both purchases. I hadnt planned on buying a new one until next year, but I couldnt pass up the 0% financing for 63 months. I actually sold my 2013 to my brother and he is very happy with it. My sales person, Chad Roby was great! He was very helpful and found exactly what I was looking for. He answered all of my questions and showed me how to use all of the features. Its a lot to learn, but he told me that I could call him anytime if I have any questions. Overall, a great experience!

I purchased my Subaru about a year ago and had an absolutely wonderful experience with Charles. He was friendly, professional and knows his stuff. Unfortunately, now that Ziegler owns the dealership I have nothing but issues. Unfortunately I keep getting referred to Subaru in Tinley Park yet no one ever answers the phone or returns my calls. I have been getting the runaround for almost 2 months now for my repairs. I will not longer make future purchases or refer anyone else.

I had a great experience there. I was treated well and I got exactly what I wanted. Jerry was great and it was a good team effort to make the process smooth. I highly recommend them.

Charles Burns is an honest salesman who keeps his word and believes in a fair deal. I worked with him buying my first car, a Subaru Crosstrek. Im from Wisconsin and I took a few bus rides down to Indiana to purchase this car. At the time I bought my car (fall 2021), due to the chip shortage, cars were being bought up before they even reached the lots! In this sellers market it was very easy for dealerships to practice bait and switch pricing. Given my situation and the market, Charles and Zeigler could have easily hiked up the price of the Crosstrek when I arrived. However, Charles values fairness and honesty over making extra commission. He truly wants you to receive a fair deal and enjoy your new car. The MSRP he quoted was the MSRP I received. Work with Charles, feel confident in knowing youre getting a fair deal, and enjoy your new car!

Chad Winiarczyk was very professional and helpful in our car buying process. He guided us through the whole process efficiently and with great patience. I would recommend Chad for your new car purchase assistance.

James Sapienza welcomed me right away took me right where I wanted to be and showed me he wasnt pushy he listened to all concerns and gave me what I asked for and worked for me made me feel like he wanted my business and was there the whole time answering my questiona and asking me how I felt the whole way thanks James

Awful place! Gave them a down payment said they would find me the car I wanted! Just got a call sorry we cant find any we will send your money back thanks! And hung up! DO NOT GO HERE!

I have worked with salespersons and purchased vehicles for many years. Charles was very easy to work with, and very professional. One of the best sales experiences ever!

Worst car buying experience of my life. I would NEVER recommend them to ANYONE. If you like to be treated like just a number then this is the place to go. They refused to show me the carfax/car report while I was there in their office when I found a vehicle. Shame on me for taking their word for it. (They seen a female, then said cha-ching!) Come to find out 10 days later that the vehicle I purchased was in 3 front end collisions and I did not want a vehicle that had accidents, no records of what was fixed on it, and had recalls never fixed. I WASTED my time needing to drive to that location more than once to fix these issues. 35-40 minutes one way. I contacted Subaru corporate and BBB due to managements lack of interest. They tried to help initiate an exchange but each time I was out, they had no vehicles or I was shown a BMW, and an Audi... They did state at one point that if they had the vehicle I wanted in the area, they could transfer. After I took the time to look, I was ignored. I am a single Mom, and not trying to be flashy. I also do not post reviews like this. All I was trying to find was a dependable and durable vehicle for my children and I. And now I am stuck with a vehicle I do not feel safe with.Not one time did they reach out to me. And since then, the car salesman has ignored my messages. Completely unprofessional and disappointing. Not sure how you all sleep at night, or maybe you do not have a conscience. But I will NEVER give a positive review to this place.

My name is Nicole and I went into the Subaru dealership In Merriville and had a great experience, I Had the opportunity of getting a wonderful salesman by the name of Charles ......very informative, great personality and knowledgeable. They have a great team there that work together and get things done at great prices. I’m Happy with my purchases and even more happier with the customer service I received. ! !!!

I bought a used vehicle at Ziegler Subaru of Merrillville and couldn’t be happier! I worked with Jerry and he was patient, easy-going, and no pressure. The process of buying a car is sometimes so time-consuming but it felt like I was in-and-out. I would recommend Ziegler to anyone and ask for Jerry, you won’t be sorry.

Chad Winiarczyk was our salesman was so happy with the deal he got us on out alfa romeo my wife and i referred a friend to him 3 days later and got an awesome deal on a car for her daughter who was leaving for college, thanks chad and we will be back to see you again.

Charles Burns was our salesman and he did an amazing no pressure job of making us feel comfortable. I highly recommend asking for him! This was our first Subaru and we’re beyond amazed at what a high quality vehicle we bought. They gave us a great deal and explained everything to us.

They were very nice and honest and knowledgeable. The manager and salesman were wonderful..

I just had my first experience with purchasing a Subaru and I have to say that I am extremely happy with my purchase as well as my salesman Jim Sapienza. If you are thinking about purchasing a Subaru please dont hesitate, you will LOVE this car. I purchased the Forester and I am more than happy with my choice. The car has so many features that I would have no idea how to work if it was not for my salesman Jim taking the time to fully explain all the features of the car. Jim was knowledgeable, patient, and truly ensured I had the best experience! He answered all my questions and never put pressure on me to make a purchase. It was honestly the best buying experience I have had to date. Everyone is the dealership was so nice and easy to work with. I truly recommend the Forester and I definitely recommend working with Jim at International Subaru of Merrillville!

Ask for Matt. He was very professional and knowledgeable.

Michael my sales person was truly OUTSTANDING. I was so impressed with his communication throughout the entire buying process. He truly worked hard to get me in my new Outback! Also Mark (manager) was fantastic. I have purchased many cars through the years and this has to be the easiest and fastest closing in terms of paperwork and time spend. In and Out in a little over an hour. The follow up from Michael has been wonderful as he checks in to ensure everything is fine with the car and to see if I have any questions. Would HIGHLY recommend Michael and International Subaru of Merrillville!

Starting to regret my purchase. Special ordered a 21 outback and took delivery right before Christmas. Salesman was great! My car has been in 3 times already for rear end issues.. Service on the other hand is horrible. Nobody calls with updates until youre irritated and calling. Nobody answers the phone in service. Only way to speak to someone is to tell operator you refuse to call back and want a manger. 2/3 times the cars been in this was the only way to get an update and that was after they already had my car for 5 days. Loved my 05 outback w/ over 150,000 miles. Gave me little issues last few years. This one didnt even have 1,000 miles and was in shop. Used to be a diff. gentleman that ran service dept. wish I knew where he went! When he ran the dept we didnt have any issues with service. Hopefully they get it right this time. Otherwise time to find new dealer.

Just bought our second Subaru here since August. First time was online, the second time we showed up to browse inventory and walked way with a new Forester. Both experiences were exceptional. Zachary Weimer was very knowledgeable and walked through all of the new features on the vehicle compared to my wifes 2016 model. None of this felt rushed even though we showed up late and the dealership had been closed for a while by the time we drove away.

Jim S. and Titus M. treated me well. They knew that I knew what I wanted and treated me with respect by cutting to the chase and providing quality service. I highly recommend dealing with them.

Highly recommend. Salesman Kelvin Britton was very professional and helpful.

Havent purchased a car here, but instead mainly use it for maintenance for my Subaru. Never had a bad experience! Staff is super friendly and helpful, waiting area is comfortable and well equiped with refreshments, and they are very quick as well.

Car I purchased here is nice, I found it myself talked to them about coming out to get it 2.5 hours away. Drove out there and waited even tho I barely saw customers inside, they could have detailed the car a day before knowing I was going over to pick it up the next day.

If you go to Zeigler Subaru Please see salesman Jim Sapienza.. thee absolute best!

We always deal with Charles Burns. Have bought quite a few cars from him. Great guy to sell you a car. Not pushy and very informative.

(My humble) Truth be told: Manufacturers routine oil changes are quite pricy... and my purse strings are feeling the s-t-r-e-t-c-h😒, Im a lil homesick for the good old days at fast, dependable oil oasis establishments, when considering buying an air freshener--after the oil change--made ya feel kinda like a big spender

Just bought the new Forester and had a great first experience with this dealership! Charles was very helpful and patient with us during the whole process. He also took his time showing us all the features to our new SUV. Very pleased !

We had a great experience buying our car here. Charles Burns listened to what I wanted and didnt try and sell me something else. The whole process went smoothly. If I have one complaint it was that after we left the lot with our newly purchased car I realized it had only a quarter tank of gas. I would have expected the dealer to give me a full tank with my purchase. Next time Ill ask for them to fill it up.

Chad was a brand new salesman and was so kind and personable. He was very warm and friendly and we had great conversation. Everyone else was fine, not the best social distancing policies in place, but again Chad was the best part.

Matt was the most honest and loyal salesperson made the process smooth and easy.

I bought a 2021 Forester and New Years Eve and was so pleased with the vehicle and the experience I returned and bought a new 2020 Legacy on January 2. I bought them both from Charles Burns who was awesome! No pressure and he really has great knowledge of the products hes selling. I havent loved driving for a long time until I bought a Subaru!

Matt was great at landing us on a chevy impala. Ask for Matt who the most honest loyal salesman we have delt with. We will be back.

Charles Burns is the best sales consultant! He was extremely helpful in facilitating my trade-in via the Trade-Up Advantage Program. Additionally he followed up with me weeks later to make sure all was well with my trade-in. All I can say is I experienced excellent customer service -- hes the best!

Matt was great at landing my wife and I in both of our first subarus. We bought 2. Trust in matt!!

My Subaru purchase went extremely well, thanks to Chris Bellamy, my salesperson,. Chris observed all COVID protocols so I was never uncomfortable in the showroom or during the sales transaction. He was respectful of my time and was very straightforward during the financingprocess. I would highly recommend him if you are looking to purchase a Subaru.

Has a fantastic experience purchasing our first Subaru and Kelvin provided us with an extremely high level of service!

Our salesperson, Charles Burns, was very friendly & accommodating. We looked at a few cars & test drove two, our buying experience was very pleasant. This is our 2nd purchase at International Subaru, everyone is very nice in both sales & service departments and we’ve always had positive experiences there. I highly recommend Charles & International Subaru to anyone in the market to buy a Subaru.

Matt was very professional and honest and got us our 2nd subaru purchase with the best deal. thanks Matt

Slowest “express” service I’ve ever had. Castle is 10x faster

My wife Anna and I had been talking for some time about our need for a new car, but had delayed starting to look. Our son and his family were visiting from Wisconsin for the Easter weekend and he decided to take us shopping on that Saturday. He strongly recommended that we start our search with Subaru. When we arrived at the Subaru dealership in Merrillville, we met Jim Sapienza. His approach to us was friendly and helpful. There was no pressure as he showed both the Outback and the Forester and answered our questions and patiently highlighted the wonderful features of both vehicles. As our interests began to focus more upon the Forester, Jim very professionally addressed the features of that model and willing answered the questions that our son asked about features that could be added. When we left, Jim said he would look for one that included the added features we wanted and colors we preferred.In the next weeks, Jim willing answered some questions our son had called and asked from his home in Wisconsin. Jim also emailed some additional information to us. We were so pleased, not just with the Forester, but the quality salesmanship of Jim Sapienza. When Jim called us that he had found the car that filled all of our needs and additions, we were ready. We went into the dealership and became the proud owners of a new Forester. Our decision was prompted not just by the quality car, but the quality professional customer care we had received from Jim Sapienza.

We found a vehicle online and contacted International Subaru of Merrillville. They quoted us a great price and we drove the 2 and a half hours to come take a look. The vehicle was $2000 cheaper than our local dealer. When we got there Jim Sapienza was our salesman and took great care of us. We were treated very well and were very pleased with the transaction. We would definitely buy another vehicle here.

Just purchased a new Forester Touring from Charles Burns. We decided to become a one car family because we are retired and travel together and only need one car. They gave me a great trade on my 2017 Outback and got me out from under a second car. Charles was very honest and didn’t try to pressure me into anything. Mark the sales manager did all the paperwork and it felt like dealing with a friend. I highly recommend International Subaru and Charles.

Matt is awesome he sold us 2 cars and we love them!!!

Charles was a very knowledgeable salesman and spent the time to instruct us on all the items in the car. He is by far the best salesman we have encountered!

I went late last year to check out the Crossstrek with the new, larger engine option, and Chris Bellamy was great going over all the features and getting me a unit to test drive - I went back a week ago as the lease on my other vehicle was expiring and completed a deal for that car - Chris made it very easy. Will look forward to the relationship with Chris and International

This past weekend I bought my first ever vehicle from a dealer & this place made it easy. Everything was worked out over the phone/via email prior to arriving. (Im 1.5hours away). It made the process smoother & faster for everybody. The car was already pulled up & ready to go. They were very nice & patient with me. I brought my parents for help just in case, they accommodated everybody with ease. Charles walked me through every feature of the vehicle (coming from a 2014 that had little to none of the fancy features it was a big step up). Charles helped me pair my phone before leaving & gave all of us his card just in case. I wouldnt hesitate to drive there again for another Subaru. I think my only complaint is the lack of knowledge about the ambassador program to some extent. I told them about my purchase offer ahead of time because some dealers wont even take it. I told them 33k even with taxes/fees & Id get the car so they got it to 33500 then decided to factor in my purchase offer to bring it down to 33k even. Which I thought was a little sneaky & rude. I guess thats what most would do though. But besides that, they were perfect.

Best subie dealer in the area, I wont go to portage subaru their prices high for parts

Took the car in for Drive thorough service, Oil Change and Tire Rotation. I made an appointment anyway because we had other things to do that day. It took them nearly 3 hours to complete the service. I almost had to call my father in law to pick up my daughter from school. I have no idea how their service center makes ANY money when they take 3 hours to do a simple maintenance service. Two stars for throwing in a quick car wash I guess.Seems like they only care when selling you the car, after that good luck getting them to take care of it even if you are there to give them more money.

I was very pleased with the attentive salesman, Charles. He made the buying process very comfortable, informative and helped this to be one of the best car buying experiences ever.

As cliche as it may sound I love my Subaru!Charles Burns was my sales person and he is an absolutely lovely person. He is very knowledgeable about all the vehicles that I were available and his follow ups were greatly appreciated. He made me feel comfortable and never pressured throughout the entire process.Great experience and I’m extremely HAPPY with my new Legacy.Thank you Charles for making my car purchase A pleasant experience.

I had a great experience at International Subaru of Merrillville! Zakk addressed all my concerns and took great care of me! I appreciated that their pricing was straight forward with no extra BS charges.

Our experience with International Subaru and our sales representative Charles Burns made purchasing a new car a very pleasant experience. Mr. Burns was very personable, extremely knowledgeable about the car we purchased and made the buying process seamless.

Whoever the lady was who answered the phone was very rude. The gentleman in the service department was very polite and pleasant and helpful. Thank you!

Matt was great. thanks matt

Jim was a nice, knowledgable, down-to-earth guy to work with. He was extremely helpful and made the process of purchasing a new Crosstrek quick, easy, and a pleasure. His experience in the field showed in the information he relayed and in his sales approach. I didnt feel pressured in anyway. I felt that Jim was quite honest and friendly, as well as had a no-nonsense professional disposition. He was the BEST! I couldnt have asked for a better automobile buying experience. Everyone there who helped us was excellent. Great guy working for a great dealership.

My recent purchase of a new Outback was pleasant and refreshing experience, largely due to Jim Sapienza. Jim was well informed with all of the Outbacks features, took the time to answer all all questions (there were many). After checking with another dealership I was offered a price from Jim that was better and I felt was fair. I did have a car that I decided to trade in vs. selling on a web site, Jim explained the advantage of sales tax savings on the new Outback. I really cant enough good things about Jim and the deal. Really folks talk to him if youre looking for a hassle-free car purchase experience, you wont be disappointed.

We had already negotiated the price of our new Outback before coming in the dealership. James Sapienza was our salesman. Our experience there was quite pleasant because Jim is a very thoughtful and detail-oriented sales person. He made us feel at home, answered all our questions and thoroughly explained the sophisticated technology of our new OutbackHes also a really nice guy....!

This is my 4th Subaru, 3rd from this dealership. Good inventory, great second to none service and deals always good. I want to add that Jim Sapienza is the best, I first met Jim when I needed help with the computer, Jim jumped right in to help me with nothing to gain at the time. I never forgot Jim for that and thats why I saw him for my 2021 Outback. Jim with his helpful laid back kind of guy, kept me informed along the deal way, had the car taken care of for my demo ride. and as in the past Jim excels in his product knowledge, I drove away confident in understanding my new car, with the assurance to come to him with any questions or concerns. Which I did next day by email, and a answer in just a few minutes. Ive purchased many new vehicles both personal and business in my life and with Jim I feel like Ive made a friend.

Jim Sapienza,our salesman,was extremely friendly and; professional and personal. He went at least 5 steps beyond. He did his best to suit us with what we needed and wanted. I would surely sent my friends and family to him and feel that he would do his very best for them. International Subaru went above and beyond our expectations. Thanks !!!

My experience with Subaru of Merrillville was extremely easy and quick, and a lot of the reason is because of their salesman Michael Truschka. This was my first time purchasing a car and he was not only very helpful but made sure I understood everything they were doing. I highly recommend this dealership, and salesman specifically.

Salesperson Charles Burns was very knowledgeable about the Subaru. He was very patient and helpful in locating the vehicle we wanted. In addition, the finance manager was great at reaching a trade-in price and great finance package with 0 interest.

Best vehicle purchasing experience I’ve ever had. My salesperson, Chris Sheets, was fantastic. He went above and beyond to get me the best price on my Forester Touring and the best value on my trade. He also patiently showed me all of the new features that I’d never seen before (and there are lots of them). He made sure I was comfortable with everything before I pulled away. I’d definitely recommend purchasing a vehicle from Chris! The rest of the staff I encountered were great, too. All in all it was a wonderful experience.

I just bought my first Subaru here on Monday. I drove past at least 3 Subaru dealers to this one to get the car and deal I was looking for. Charles was super helpful, the entire staff was fantastic. I highly recommend them to anyone!

Chris Bellamy is the Man!! Great service!

My sales rep Charles Burns was very nice to do business with and very nice to my family. I knew what I wanted and we made it happen. I would recommend Charles if your looking for a vehicle.

Great fast polite friendly service and sales departments.2 time buyer.

My low oil light came on so I brought it in. They wanted $660 to fix all they things that are wrong with it. When we asked if we could have the old parts they told us no. They have to recycle them. I smell a rat. A $160 fix for a $20 to $140 for the tech Im ok with that, they we cant give you the old part that I dont believe.

Great experience with International Subaru. IN particular, Chris Bellamy and Titus Martin were outstanding. Titus helped to negotiate a price online that was better than any other dealer. Once we arrived, Chris took over and walked us through the end. Very happy with the purchase and experience.

Chris was very professional and helpful. Thank you. I had a very positive experience.

Love Subaru! Quality vehicles, knowledgeable salesman & superb customer service! Ive purchased 2 vehicles & would def recommend!

Matt was fantastic and a great help!

We were called about a car we had inquired about online, and were told to come test drive the car that day. We drove 90 minutes and arrived to find out the car had been taken elsewhere for service. Waste of 3 hours of driving. They did nothing for us than shrug and say sorry.

I was traveling from Indianapolis to north of Chicago on a Friday afternoon when my Outback’s tire light came on. I had another 70 miles to drive. Thankfully, I was about 10 miles from this dealership. I called and asked if I could drop in - no problem. I was warmly greeted by Arthur. The waiting room and bathroom were clean and pleasant. After taking a look a my car, Jeremy told me the rapid change in weather had impacted the tire pressure in all 4 tires, but otherwise, all was fine. They even washed my car! All done at no charge. This is not my local dealership - I will probably never shop/have service here as it is 2-2.5 hours away - and they knew this. THIS is awesome customer care. Thank you International Subaru of Merrillville! One more reason I love my Subaru!

Had the opportunity to work with Charles Burns selling me my 1st Subaru!! it was a wonderful experience, he was very patient and very through when answering my questions. He is definitely the person to go see!! He helped with the set up of my apps showed me features I didnt even know the car had. This was truly a great experience!!

I left a note on the website for the 2021 legacy premium, and Titus contacted me immediately. He gave me a competitive price and lower documentation fees compared with other subaru dealers. When I came into the store, the car was pulled up already and ready for a test drive. Were very happy with the car and decided to get it. Michale helped us with the paperwork and answered all the questions we had, a very nice person! The process is fast and no-haggling at all, no tricks, and no surprise, we got the OTD price before came in. I feel very comfortable during the process, recommended!

Our sales person, Charles, and the manager Mark were fantastic! They made the process smooth, easy, and very transparent! Most importantly we are extremely impressed with our vehicle. So glad to join the Subaru family.

We purchased a new Forester from Chris Sheets. The shopping experience was easy with no silly negotiating. We were clear and reasonable with what we wanted and what we could afford. The team here did what they could to help us get into a new car. I actually enjoyed car shopping at Subaru. There is no pushy sales pitch or BS back and forth games between sales and finance. Chris wanted to make sure we were comfortable with our purchase AND wanted to make sure we got the options we needed for the family. The hardest part about buying from Chris at Subaru was picking the car color. I would refer any of my friends and family here for a car purchase.

What a great experience! We worked with Joe Amore in sales. He was very knowledgeable and personable. He was able to work with Al Banister to locate a specific model and coordinate things for us. We gave them our information and when the 2018 Forester arrived we came in and worked with Andy in finance who had everything ready. We had minimal waiting and overall it was a fantastic experience! Thank you... We LOVE our SUBARU!

It was very nice to deal with Mr. Burns. He gave me and my family all the information necessary about my Subaru Forester.