Went in here to ask about a problem with my phone and the associate we had was easy going and friendly. We had to go back to get my phone fixed and the woman we had was genuinely nice and helped me get my problem solved even though it was packed in there. I would recommend here over t-mobile but thats just me and my experiences have always been good with this company no matter where Ive gone.

Aliyah was amazing at the store .I came in to activate a phone….she went up and beyond!!!!She help me activate my phone and the we added 2 more lines to the plan for a great price!!!! I feel like they needed help..they were pack and not enough stall.Aliyah seemed like she was positively helping all her customers so I’m happy I got her, but aliyah was GREAT!!!! Aliyahs a sweetheart and super genuine…I’ll be back, keep the good ones!!!

Mercedes is so helpful and patient. Really sweet person

The Representative’s in the AT&T store need to be more professional, thorough and patient.

Staff was excellent. Greatly appreciated. Very knowledgeable.

Employee didnt mention all the extra fees that included in the start up process of new phone plans and internet. He stated a certain amount of money we would be charged and no extra fees but come to find out 300$ more than what he said... communication and the Employees knowledge to answer our questions was subpar.. disappointed

Sold me a phone out of thier pocket it was possesed. Then i come back to the store they let several clients in front of me as i waited for a long time. if your white they obviously treat you different

I had an appointment and after about 2 hours and they were about to close I finally get called. The staff has no knowledge about working with Android products. Even I was telling them what I need and I can do it myself they still was not listening or understanding. AT&T need to do better, your staff should know about Android just as well as Apple products. Im still trying to get what I need to complete the setup of my watch to my phone.

Chris was competent, quick, diagnostically sharp, polite, and was a kidder to boot (he pulled my leg when I asked him if the new sim card meant I lost all of my contacts... and had me to boot!) I was in and out of the store in 10 minutes. Really an exceptional employee.

The AT&T representatives Aliyah,Chris,Terrell did a great job with their customer service.Aliyah was the rep that helped me and she answered all the questions I asked.She is a great AT&T representative my visit at the Hobart location was great .

Just wanted to thank Teneka for all the wonderful time she took to help us with our phones, we decided to buy 2 Samsung Galaxy A32 phones.She was so considerate and helpful. We love our phones. Awesome job Teneka 👏

Everything worked out well and the employee was great.

Mr. Chris was very professional and understanding of my cell phone needs. He is very knowledgeable of the ATT services and products.

Paid for a discount and after the fact was told it doesnt apply unless I have auto pay and paperless plus they make you pay for insurance so when they tell you if you get a aarp account dont its just wasting 12 dollars amazingly disappointed 2hrs of my time wasted

When I walked in, an agent immediately greeted me, though currently working with another customer, to assure me that someone would sign me in for service momentarily. All agents were helping other patrons, but one broke away for a brief moment to sign me in, ascertaining that I had no scheduled appointment. He kindly informed me that there were three others ahead of me waiting in their cars to be called in. He asked me if I could do the same, but found out that I could not since I walked there (3.3 mi. one-way). He allowed me to wait inside the warm store by sitting near the window because it was cold outside (about 33°F). He first made sure that I was willing to wait for about 30 to 45 minutes.Well, in less than 20 minutes, I was very pleasantly surprised to be greeted by Jackie who was available to assist me. She kindly asked for the reason for my visit and patiently cared for all of my product needs. She clearly showed me all my options and showed me how my needs could be most affordably met. I was COMPLETED SATISFIED WITH HER OUTSTANDING CUSTOMER SERVICE and left there as a VERY SATISFIED CUSTOMER!

Aliyah took care of me at AT&T and was excellent at her job. She was awesome.Aliyah was the most knowledge beautiful person I’ve ever worked with.She actually cares about the customer and staying with me until every was complete .

Amazing service trenton really helped me and made me feel like my needs were more important than a sale

Store manager Stacey was very helpful. I was rather upset regarding a situation (not at her store) and I went there for help. She stayed calm and professional and helped me navigate through quite a mess. She’s a rockstar!

Came in to store was told was put on a waiting list which was supposed to be about an hour wait. I ended up waiting 3 hours only to get home with the new phones and discovered the new phone was signed up to the wrong phone number. I called the store and was told I have to go out of my way and spend my time and gas to drive 45minutes away to fix their mistake it cant be fixed over the phone....called back and spoke the the manager Angela explained the situation she then said nothing could be done you must come back to the store, I asked for some sort of credit for my inconvenience and she replied No it was a human mistake and you wont get anything for your inconvenience so if you go to a restaurant and the cook burns your steak Angela will you pay for it eat it...my guess is NO!....terrible managerial skills!!!!AT&T customer service is a joke they dont care if your inconvenienced at all...thinking of just switching to another service provider Im done with their high rates and poor customer service

Big turnover in associates. Called AT&T corporate summer 2020 asked about the Vet discount they offer. They told me to go into the store with discharge papers to get hooked up. I called the store and they said sure come on it, I went the next day. Drove out to Merrillville store and guy there told me nothing they could do, said corporate had to do it and that I had to call them. Went back home and called corporate again. They said oh no problem heres a website you can go on and provide the info so we will give you a Vet discount. Did that got the discount. Run around for no apparent reason other than employees not trained on both ends appropriately.

The staff was friendly and knowledgeable about the items that were available. He was considerate to my price availability and not trying to increase the sale. The young man was true to being there for the customers and not for the increased sales.

Ryan is awesome, he helped me with my new iPhone 12 Pro Max and took care of me and my wife’s Apple watches, everything is working great. Awesome service!

Very satisfied w customer service

I’ve only received continuous great service with AT&T at the Merrillville store. And the same with telephone & online agents of AT&T.

I needed to return my phone and was helped by a male salesperson. He stated that he didn’t have a phone I wanted after going to the back for some time. However when I checked online it stated that there where phones at the store for curbside pick up. So if you don’t have phones why can I buy it online and pick it up in store the same day. Horrible service.

Mother in-law was told they dont teach you how to use phones by Ryan. Thats nice customer service. Husband calls to Talk with a manager who refuses to give names and id numbers for corporate. Needless to say I encourage everyone to avoid this store. If you want poor service and garbage attitude this place has that.

Had an 11:00 am appt. Checked in, was told to wait in My car. 3 hours later got a call to see If I was still there. Thats with a confirmed appt! Dont waste Your time at this store.

I feel confident the issue has been resolved today. Miseal activated my phone and reset the settings.

A big shout out to Chris and Stacy at the store. I spent four hours on the phone with AtT customer service and then they finally said go to the store for help. I am glad I did. They were patient and dilegent in trying to help me solve the problem.And boy it was a huge mess, too, for them to figure out. Chris was so awesome! He walked this non-texh savy girl through some things and made me comfortable.. Thanks Guys for great service!!

Aliyah was amazing, she helped me for a moth straight resetting my apple if,,,,,she amazing!!!!

Andrea was extremely patient and helpful in resolving some issues I was having with my iPhone.

Made three trips to activate phones so far. Very kind staff. Don’t know how to help. Need phones activated. Paying for service I can’t use. Hope they can figure it out. Want to charge me 2 $50 restocking fees so they can try with different phones since the brand news ones I just naught from them are not working. Eight hours wasted so far.Hope they can figure it out soon.Multiple people ended up getting helped who came in after me. I guess they put me into there system incorreclty and I ended up waiting for 50 minutes to see someone. I called ahead and no one was in the store. Lame.My dude helped solve my issue after three trips in. AT&T has a lot of issues. Wish we had not switched from Verizon.

Very helpful and attentive.

Our representative Ryan, was extremely helpful. I love how honest and upfront he was to fit our phone needs. My wife and I will continue to do business with him any time we need help. Thanks again!

Confusing experience regarding paying in person for my elderly brothers TV bill. We went to two different ATT locations w/no help. HELP!

Wait time was much shorter than the last time. Mia was very friendly and helpful. She took her time and was very patient. Good customer service skills.

Misael in the Merrillville, IN is the BEST CUSTOMER SERVICE REP EVER!!!! We had trouble with a kid’s phone & after the 3rd visit we got Miseal. He persevered and fixed the problem. He didn’t turn us away...... THIS IS MY AT&T and my, now, PERSONAL Rep! He is an asset!! I love this location!!

Sales man with pink mowhawk is awful. He told my husband that he would give him $350 for his old phone, so he upgraded to a new one. When he returned to turn in his old phone the same salesman told him on i can only give you $13. This is why i have verizon amd most likely my husband will be switching over. You have definently lost a customer.

Very unprofessional, told it be an hour waited over 2hours and still told to wait.while the staff walks around. Got tired and left, Ill go to a different att store.

Great staff! Patient friendly and very smart!

Last Sunday afternoon they were only letting one customer at a time in their store. All customers were waiting outside. They told us we would have to wait one hour. It was close to one hour. If my wife didn’t have her heart set on that phone I would’ve dropped AT&T right there.I still will in the future.

After dealing with customer service telling me to go into a store then the manager telling me I need to call customer service for a few hours one of the associates Mercedes pulled me aside and got me taken care of with the right customer service number and the steps to take. Thank you Mercedes

Terrible wait times. Inaccurate que system for walk ins. Zero updates provided for customers to know their estimated time till service.

Taneka (not sure if I spelled it right) was the one who helped my fiancé and I, she was helpful and made the process quick and easy!

Friendly and efficient but I bought a phone that was out a week and they had zero cases for it. Not good.

3 years ago (still mad to this day), The salesman (first name starts with A) — lied to us about being able to get one each of Apple and Android for a buy one get one free deal. The credit was supposed to come on the bill in the first six weeks and it never came, and then he denied saying that. If we knew you had to get the same type of course we would’ve gotten the same type because I really don’t care, in fact I have an apple now. I was just used to an android at the time but it wasn’t like I was stuck on it. On top of that he added insurance onto our plan without even asking us about it, which ended up costing us an extra 15 to 20 bucks a month. (The price of the insurance actually increased in the middle of the plan .) Also, the reason we switched to AT&T from Verizon was mainly to bundle all services but then they couldn’t even come through on the TV or the Internet either. It never did get installed. Needless to say we canceled as soon as our two years was up and we will never go back to AT&T!! We really liked Verizon before, but we are with T-mobile right now and we’re happy with them as well.

Customer service is phenomenal!!

Terrell, was very courteous, knowledgeable, Patient and helped me with ALL the questions I had concerning purchasing a new phone and keeping my monthly bill manageable. Thank you Terrell!P.s. Give this man a rai$e! He’s a keeper.

This place is terrible. Everytime you go there slow service. Don’t give you promo going on . Take name and number but won’t call it to service you in order. Total loss att

Management and staff are helpful. I like to see what new phones are out. They greet you right away and let you know your wait time.

Alex the best

Store rep was very helpfull.Manage not on duty at 6:00 pm to talk toCharged a restocking fee of $55.00 for a 69.95 phone that wasn’t used because of a parent going into hospital and might not need it.Called later from my phone to company (not store)and only received 25.00 credit.From customer of 22 years

Ryan was absolutely fantastic! He was so helpful with an issue that wasn’t even an ATT issue (it was an apple issue). He went way above and beyond to fix the issue. He’s now the only person I’ll go to at any ATT store. Thanks Ryan!

Laniesha Carmichael is very professional and outstanding. She filed my phone claim in a timely matter and was able to answer all my questions with an honest and positive attitude!!Thanks for hiring her!! Patricia A. Lucas

Terrell and Craig were awesome, they understand customer service which is something the AT&T staff in Crown Point could learn a thing or two about. I wouldnt send my worst enemy to the Crown Point location! If you want to feel valued as an AT&T customer my advice is go to the Merrillville store.

Not enough employees.

My mother had a terrible experience at this location. She was trying to get her deceased father’s service canceled. She had called customer service and and they told her to go to an AT&T store. This was the store she went to. When she got there, she checked in and told them why she was there. After waiting about 20 minutes, she was told they “couldn’t do that” there. She explained the situation many times and the employee told her again and again (arrogantly and unprofessionally) that she couldn’t do that. My mother went out to the car and called customer service. They again told her to go to a store and my mother explained the situation. The customer service agent, clearly disgusted, took care of it over the phone.

I purchased an unlocked AT&T compatible phone from a non AT&T store, walked in, waited about 15 minutes because they were busy. They transferred over all my contacts and photos from my old phone to my new phone for me.Very professional the whole time. Very impressed with the service I received at the Merrillville,Indiana AT&T store across from the mall.

I was met by a he tech rep immediately. He did an excellent job explaining my opinions.

My phone was having some issues and Shawn went above and beyond to help. Not only did he fix the problem and answer all of my questions but he was incredibly understanding that I had two little boys, both under the age of three, with me. He kept track of my pauses in conversation to help the boys and even let my 3 year old use the employee bathroom. Thank you so much!

I was greeted with a hello can I helpYou. ITold him what I needed I wasIn andOut of there. Thank you. A good guy.

Terrell was awesome in assisting me with a password reset after being locked out. He was professional, efficient and knowledgeable.

Ryan has done or the best customer service I have ever seen. Not only did he help suggest a new phone within our price range, but he explained the ins and its abd made sure we totally understood everything. We ended up buying a phone and 3 accessories. The store closed at 8pm and we got there around 7pm. He didnt rush us one time. He even stayed so he can put the glass protector on, the next day he sent text following up with us to make sure every thing went well. Hands down the greatest services Ive received in a LONG TIME. Keep up the great work ryan!!

Nice staff. Had a broken mask and they gave me a new one.

Knowledgeable sales staff. Showed me lower priced alternative phones I had not even considered for my 13yr olds first phone, but the accessories prices are 2x to 5x that of Amazon. I understand thats where they make their money but be competitive and I would have got them.

My customer service person was awesome. Very helpful and once my name was called I was in and out. The only downfall is that there was a considerable wait, even though I ordered the phone online.

Be on alert. They have sales reps who lie to close a sale. If its not a sale they do not want to be bothered. Even for sales please listen carefully to what they say write it down in detail and verify. Trust me

The store is nice and has a lot of accessories and phones. Its a nice clean lounge. The staff was great and kind and very informational!

The young man who took care of me was awesome. Have had contact with him before always knows his stuff. valuable employee.

We came in near closing time and signed in. I then waited around 30 minutes due to an employee having a personal conversation with one of the customers who appeared to be a friend. Then a couple walked in after closing hours who didn’t sign in. They were then helped by the another employee before us as we waited to get a screen protector.

Anel Chavez, Merrillville, IN.Thank you for your patience and professional service for two consecutive days. I am please to say that AT&T did an awesome job when they hired you!!! Thanks AT&T Management Staff!! Patricia Lucas

Love this store always very helpful. Good customer service.

This without exception is the best AT&T store I have ever had dealings with,and I have been with AT&T for many years.The staff at this store are not only friendly but know their product.GREAT JOB MERRILLVILLE AT& T staff.

Literally the worst store. I had to go in to pick up a box they were holding for me...they never told me to schedule an apt just said theyd have it...I got there at 1015 and finally left 40 min later...try entertaining a kid there just WAITING 37 min...yes. Once it was my turn it took them Less than 3 min to get the box and charge me

I just moved to Lowell and signed up for At&t internet. Biggest mistake Ive ever made. I was told two days in a row that my hardware would be showing up the day that I spoke with customer service. Both days. Nothing. Then I called for the third time. Sat on the phone for an hour just to be told that the department I need to talk to is closed. (It was open when I made the call. it took them so long to determine who I needed to talk to that they closed in the meantime) called again the next day only to be told my device MIGHT show up days from now. Im already moved in now and havent had service for over ten days. I need a internet connection for work.

They handled equipment issues quickly for me

Pleasant and know knowlegable! Very helpful!

Ryan Condon valiantly pushed through the red tape today! We appreciated having such a successful ending to an unpleasant cell phone issue.

I just dont like the fact that they try to sell you something every time you walk through the door...

Fast service. Took a while to get everything done but I did have three new lines to add to companies account. They did put on protection covers made sure all the tablets were powered up.

Better to go to corporate store they authorized retailer best to make appointment sometimes real busy

Jeysin Alcatraz, the Sales Manager, at this location was rude and dismissive of my concerns about my new phone. He was more in a rush to get to the next customer and refused to help me. This man literally told me to go to bestbuy because he can’t do anything for me. Keep in mind I bought both of my iPhone 11 Pro Max phones from this location. I’ve been a loyal customer with AT&T for a number of years.

Yes . this where I have to go trade in my phone for a better phone.

Received excellent and caring service from Terrell and team at this ATT store when my email account crashed. Thanks to all for outstanding service.

Its always a 3 hour process with all sorts of complications. I just wanted a smart watch

Ryan was amazing he has literally saved my life. My phone broke Friday night no warranty left and insurance advised they didnt have any of my model phone in stock and neither did ATT they offered to send me out a check for my phone and I could go and purchase a new phone which was great in 4 or 5 days when I received the check BUT what do I do now. I go to the ATT store and Ryan got me in an amazing device helped me pay off my old broken device setup my new one and talked me through the entire process with a smile. Ryan needs a HUGE raise in pay!!!!!

Helpful but didnt have what we were looking for

Went to AT&T today. This place definitely needs a greeter to sign people in as soon as they walk in. This isnt the first time Ive walked and and stood there 10 or 15 minutes before I just had to just jump in and ask is anyone working, because they dont acknowledge people coming in. And Ive seen where people just leave including myself before.

Friendly service, but they are very slow here. Might take you over an hour to get something simple done

Service provided by Jacinto Del Real was excellent. Other employees in the store should observed his excellence.

Wonderful place . Went here to upgrade my phone Jordan and Jon did a great job helping me . They were very patient and helpful .

Service is awful. Its always busy so plan on waiting a LONG time (not what they tell you) I was told it would b 20 min. I waited over an hour. I have been there every month the last 5 months and was told my bill would be lower the next month. NEVER HAS BEEN LOWERED so I have to keep going back. Im changing carriers !!!!! They really have to get there crap together at that place. Its just awful. If I could Id give it a big-00000 stars.

Theyre efficient and get stuff done but nothing beyond that in the way of service.Worst part is how the executive explained the costs of porting in to us - just the cost of the line. Then just a one time activation fee. Then just a fee for the sim. Then just yada yada. I dont like costs being snuck in to me, so that was pretty awful... But thats just how they do business.

Its best to make an appointment ahead of time but the staff is friendly and informative

Their service is fine during the purchase process but afterwards its absolutely pathetic. They cant even do the most basic tasks like getting a cust service phone number. They put me on hold and then just left me there until I hung up after 20 mins. Then they wanted to charge me a $45 restocking fee on a $100 phone that isnt much better than my Iphone 3. Never again will I do business with them.

Where do I start, be advised that they are not customer centered, because of the size of their organization they take an adversarial position against you and refuse to help customers even when they are clearly in the wrong, their customer service representatives have a lack of regard for customers and everyone goes out if their way to make simple transactions difficult. I have spent at least 10 hours on the phone with customer service over the last month with consent refusal to resolve any wrongs done.Me and my wife have been insulted multiple times by your staff and if there is some relief we still lose one way or another. I spent 3 hours in your store 10/7 issues, I was on the phone for 1 hour 10/6 with customer service about paying my bill before they admitted there was a issue with the system so my payment did not register. I was on the phone for 2:43 hours on 11/5 about my bill where I was charged more for services than agreed, I was basically told to bad because the customer service told me the wrong information. I finally had to go the store on 11/11 and was finally told that they would retify the issue, but they wanted my phone which I upgraded. I was forced to give up my phone even though I was told the wrong information then I was told that they would do nothing make the issue right in the store and told that I was going to have to order the phone online if they would even consider fixing my issue.Then they put me customer service on phone who refused to make the situation right and began to ask me personal questions about my business decisions, more succinctly asking me about the status of my original phone on the contract. Even though I was offended I explained that I sold the phone because we upgraded the account under the guise that we were adding a line for 9.99 a month which they turned around and tried to charge me 30.00 a month and it seemed toe that the rep on the phone was upset about the store reversing that contract. Also consider that my bill multiple charges that were not supposed to be there. Keep in mind that this is all happening over the course of 1 month. When I tell you the service has been bad consider that I will stop here because I am tired of typing. The worse experience in the world, the most demeaning and insulting company I have ever dealt with. And know that we still have drop calls and other issues. It is the most expensive, plan wise. I hope this helps you if you are planning to switch services. And finally beware if the not a corporate store game. They will say that if you have issues at the store you cannot get it resulted over the phone, you have to call or go to the store. Welcome to AT&T

The people there are very friendly and helpful. In always in there whenever I need something even though there are other stores in the area.

The place to get it done, not fool around with a vendor that only wants to sell you something.

Great service.

Worst experience ever. Been with AT&T 20 years, never had so many problems. Turned in a Note 7 and was told the BOGO would be covered even though I picked out an LG. Turns out bog isn’t honored. Guy in store used it as a way to sell me a phone (he originally pushed for me to get an iphone). Also sold us a tablet, said there wasn’t a contract for it, but turns out there is (even tho it isn’t in any of our paperwork). Can’t turn them in, there’s a contract. No way to fix this mess. These people will tell any lie necessary to sell. Do not trust.