Such a wonderful experience with my mother in law. She has Alzheimers and Emma was amazing! I cant thank her enough for the way she cared for my loved one. Such a breath of fresh air knowing they are not just there for a paycheck and they really care ❤
I had an ear piece stuck way down in my ear canal. The two ladies who got out were so pleasant and helpful. They got it out, cleaned both aids, replaced both ear pieces and didnt charge me a cent! So pleased!
I went in because I could not hear well with my hearing aids they showed me what I had to do to improve hearing. I went to church Sunday and heard the whole service, something I have not been able to do in a long time. Thank you for your good care
The most detailed and caring people Ive met in a long time!!! Dr Jonathan is so thorough and caring. This is my new doctor from now on.
Great experience. Emma was excellent and explained everything very well
Service was prompt, and precise! Took care of all my hearing concerns.
Very friendly professional staff. Took time to address my concerns and did thorough hearing test. I have confidence that my hearing will improve greatly as will my quality of life.
I was seen today by Dr Rameriez and was very impressed by his professionalism as well as his expertise.My hearing issues were treated and I can Say I perhaps have e bad the best experience I have had in the past 15 yearsI high recommend this office for your hearing issues and hearing aids
Highly recommend, staff was incredible to work with. Thank you!
I dont think I could be more unhappy with my hearing aids, and I would never recommend desert hearing Care as a first place for someone getting hearing aids. However you will notice I have given them 5 stars. Through the difficulties with insurance, Covid closures, and faulty hardware the doctors and staff at Desert Hearing Care have done everything in there power to help. They have communicated clearly and often. They have reacted to hardware failures and distributor problems by providing me with excellent care.The truth is even though the care and service at Desert Hearing Care is fantastic, they are subject the the pressures of our broken medical system. With hearing aids you need to purchase the best technology you can afford, and using any audiologist makes the price of the hearing aids unreasonable. Insurance doesnt make up for it because of strange balance billing that I still dont understand. At a big box store I could have afforded better technology that the training of the audiologist just cant make up for.So if for some reason you have special needs that require unusual care, absolutely this is your place. I dont think you could possibly find a better group of doctors and staff. But do you homework on price first. Dont expect insurance to work the way it does for normal medical. And make sure you are purchasing the best technology you can afford,
Katherine was incredible. Customer service and care at its highest level. Not only did she help with finding the folder from a needed repair on my girlfriends hearing aid over a year ago, but she was able to check with the manufacturer and facilitate a much needed repair now. You are wonderful Katherine! Thank you!I would highly recommend your company to anyone needing help/advice with your hearing needs
Katherine is the bright light you see when you walk in. Friendly, warm, professional and compassionate. Dr. Ashley Wright is thorough, considerate, knowledgeable, patient and kind. She listens to all your questions and concerns and takes every opportunity to put your mind at ease. These two women are the reason I come back and I highly recommend this office.
Great experience. Lovely folks. Try hard to meet patient needs.
Katherine at the front desk is the most welcoming and warm person. She makes you feel comfortable immediately and is very helpful.Dr. Ashley Wright is a gem. I have a profound hearing loss in the high frequencies and she worked with me multiple times in order to get the best out of my hearing aids. I definitely recommend Desert Hearing Care in Mesa!
Excellent staff willing to help and very knowledgeable
I have been a patient at Desert Hearing Care for a number of years now, and I always feel that my hearing concerns are noted and resolved, with expertise and proper hearing aids to enhance my daily living. Katherine is so personable at the front desk, and Dr. Ashley Wright is knowledgeable and helpful to resolve my hearing issues. I appreciate their help! Thanks, Doctor Erickson!
It is always a pleasure to visit the Mesa office of Desert Hearing. Im greeted with a smile and pleasant conversation (which is highly unusual in this day of very little customer care!). My hearing check is always prompt and efficient. Desert Hearing is my go to and only hearing assistance spot!
Outstanding business for hearing loss assistance!Dr. Ashley Wright has years of experience working with veterans like me who experienced significant high frquency hearing loss in the service. She listens carefully and works with you to find the perfect aid and spends as much time & as many visits as needed to dial them in to your unique requirements.Katherine at the front desk is pleasant and very helpful, as well.Highly recommended!!
I’ve been a client/patient of Desert Hearing Care for a number of years and have purchased several sets of hearing aids from them. Their after-the-sale care is great and includes annual evaluations and device reprogramming at no extra charge. Their customer service is excellent and much better than the big box store’s. I will continue to use them in the future.
Katherine,Front Desk, was super friendly and very warm greeting. Dr Wright explained all phases of the hearing test and the results. Then she went over available hearing aids. She was friendly yet professional. Im glad I chose Desert Hearing Care!
Called day before for hearing aid checkup and Ashley was able to fit me in and check my hearing aids. She cleaned them and i was on my way in 15 minute. Great experience!
Staff efficient, professional, and caring. Excellent follow up: cleaning and maintenance every 3 months, which includes batteries, for free. Once I put the hearing aids in, I was shocked at how much I had been missing. Sounds I hadnt heard in years. Suddenly my life was richer. And no more, Pardon me? What did you say? Free at last!
Desert Hearing was very professional but also very friendly I got my needs met and am very satisfied.
I would just like to say. They have excellent service and very affordable pricing. I will be using this place for all my hearing needs in the future
Friendly staff, excellent service.
TOOK A GRAND TOTAL OF AT THE MOST 3 MINUTES FROM START TO FINISH TO GET REPAIRS DONE. GREAT JOB KATHERINE
Very friendly people. Doctor explained step for step what was being tested and also explained what type of hearing aids I needed and the various cost levels. Would definitely recommend Desert Hearing Care.
Catherine was so help with my wifes hearing aids she them fixed up in 5 minutes She was very friendly and very helpful.
My experience with Desert Hearing has been the best, very courteous and professional. Always willing to help.
Make sure you triple check with your insurance before processing any claims here. I got a $1,000 bill in the mail 4 months after I paid $3,600 and was told that everything was good to go. They don’t know how to work with insurance properly.
They did an amazing job of matching the perfect hearing technology for my needs. Very helpful and friendly.
I always get quick service and the service is very excellent, no problems with anything. The waiting room is very clean and orderly. Thank you again for your services.
Ashley was amazing, she showed me how to properly wear and clean my hearing aid and also showed me the wonderful features that it had, I would recommend this place for anyone that is looking to get or replace their hearing aids
Ashley is a dream . She goes above and beyond to make sure you are comfortable with your hearing aids.
Excellent service, explained in detail hearing issues and resolution.
Fantastic took care of my husband have recommended them to others in need of there service
The people at this location are very friendly and very professional. would recommend desert hearing care to any one needing hearing aids.
Good, professional service. Friendly and caring staff.
Great, friendly service, solved my hearing problems.
Very personable staff efficient and on time.
Nice place. Easy to find, prompt service.
There is a no appointment needed system policy for quick fixxes,broke hearing aid tube this morning,and needed to have this fixxed right awaythy told me to just drive down and they could fix the problem right away..thank you for this system!!
Very friendly and professional.
Will never go back!