We had a great sales experience at Brooklyn Bedding. Armando Ybarra was knowledgeable not only with the product he was selling but of their competitors. He was patiently while we shopped and overall gave us a great first experience with the company.
Armando out of the east Mesa location has been very helpful during the process of buying my new mattress. Brooklyn bedding is a local Arizona company and Im happy to support our local businesses.
Great service! Great product!Armando was informative and described the mattress very well. He answered all our questions.This is agreat company and a great store. They take care of the customer 100%. Good people.Thank you!
Armando was very knowledgeable and helpful. I am excited about getting another Brooklyn mattress! They are awesome!
We were just looking, Armando was so laid back and not pushy. It was very comfortable to look around and ask questions. He answered our questions and taught us the differences in the beds. I love that it is a local company and they make the bed in AZ after you order!
Armando provided excellent customer service. He is extremely knowledgeable and very helpful. No pressure, just answers your questions and provides facts. This is the fifth mattress we have purchased from BB and we have been very pleased with each of them.
Our experience at Brooklyn bed was excellent and we it all was owed to Armando who made our experience buying the bed wonderful. We received an excellent price for the bed and frame and I dont think we could have gotten a better price anywhere else. Armando was absolutely wonderful.
Keaton made out experience fast and easy. We didnt feel pressured into making a purchase. I explained what we were looking for and gave me options to what would work best as well as what hes tried. The store is very clean and nicely set up.
Great product and prices love the plank mattress Armando was very helpful. This is my second one best mattress for the price
Great knowledge. Quality product. Awesome return policy exchange. No question money back. Better prices.
Over the last 15 years my experience with Brooklyn Bedding has always been positive and professional. My personal and extended family enjoy their products and serive. They have high quality products that fit everybodys budget. It feels good to know that we are supporting a local family business.
Very good service and prices, highly recommend
Armando the sales associate was just great !!Lots too choices and great warranties. Why would you buy any place else??
Armando Ybarra was very helpful and explained the various differences between the models. He also took the time to show me the base they have and waited while I tried out different mattresses.Highly recommend this location and Brooklyn Bedding!
Great experience with Scott and Keaton today. They both really streamlined the purchasing process for us and we got to take home a bed the same day which is something we didn’t expect to be able to do. Scott did a great job in explaining and calculating each bed for us so we knew what would be the best value. All their beds are great! We’ll be back.
Armando is an excellent salesman. There was no pressure to buy and his product knowledge is outstanding. He answered all of our question and provided solutions to our requirements for a bed.
Been great working with Armando, he has help my wife and I get the most out of our Premium set up and we haven’t slept this good in quite some time, thanks again for the customer service!
The store was clean and comfortable. Armando was friendly and informative. He helped me get exactly what I wanted.
Due to pandemic unable to leave the house I called our local Brooklyn bedding store to get a comparable mattress to one we already have he was very pleasant look through his store gave us a great deal and we completed our transaction over the phone. Great service.
Keaton Allred went so far out of his way to be such a great help to us today. He first told us the history of this company- all American, so that was important to us. He found the perfect mattress for our RV.Thanks Keaton!
I love the customer service I get at this location!I love Brooklyn Bedding mattresses, encasements, and covers!I use them for my home and my AirB&B’s.
Keaton was great to work with. He made sure he understood what products would best suit our needs and never pressured us. He was very patient with us going from mattress to mattress and then coming back to do it again. Also like the fact we are supporting a local company!!!
We’ve gotten all our kids mattresses from them and they are always fantastic. Always so kind and helpful! We love them!
The store manager was very polite and professional and helped us find that perfect mattress at a price that made us happy.
We love going to Brooklyn Bedding. We got our bed there a few years ago and love our bed so much we returned when it was time to get beds for our children. The salesman there was very friendly and helpful without being pushy.
Keaton Allred was extremely professional and very helpful today. I was in need of an adjustable bed frame and mattress for my Ill mother. He made the process quick and easy. Thank you Keaton.
Excellent service. Kind and friendly manager. Great value.
Keaton was very pleasant and nice to talk with. Beautiful clean store.
Great experience buying a mattress! Keaton was so knowledgeable and helpful in finding the right mattress for my guest room!
Brooklyn bedding was very professional. I was able to get what we wanted over the phone and they are delivering it as well.
Everything went well ordering the mattress. Problems with delivery.
What an awesome experience! I had no idea buying a bed could be so informative. This is the real deal. I have been recovering from spinal surgery for the past 6 months. My bed at home is 8 years old, and was a relatively cheap ikea purchase. I have been having difficulty sleeping for months. With a thorough education from Mario, I believe I’ve needed to make a change for some time now. And I just needed someone to put into words what’s been rattling around in my brain for months. I was super impressed when he essentially told me my own story. He got me all set up with an Aurora bed and base. At a very reasonable price, with all the bells and whistles I could imagine, plus their iron clad warranty, we struck a deal. I am highly confident I chose the right guy to reach out to, at the right place. Brooklyn Bedding is now, and will always be, my first choice and my best recommendation to anyone looking to make a bed a priority in their lives. I feel like I’ve been extended a warm welcome into the Brooklyn Bedding family. Thank you! Job well done!
JoAnn was very friendly and knowledgeable. Made the shopping experience quite pleasant.
Steve in Mesa helped us out in finding the perfect bed. He was friendly, knowledgeable, and really let us take our time. He didnt pressure us and was a pleasure to work with. We even accidentally overpaid $100 in cash and within an hour he called me to let me know! He showed great honesty, integrity, and kindness! Cant recommend this buying experience enough. Thanks Steve!!
Absolutely great customer service
Good prices, good products and knowledgeable salespeople.
Great service! Showed up 5 minutes before close to grab some sheets and the guy working was super friendly and sold us the sheets without making us feel bad. Normally I am not someone to shop somewhere that close to closing time but it was for my mom who lives in a town where there’s no Brooklynn bedding and she wanted to take advantage of the 50% off sheets sale. Love this location. Have shopped in the past for sheets and pillows and plan to shop for a mattress there in the near future.
Our saleslady, Joanna was polite, friendly and very informative.She was helpful to me in making my decision.
Salesperson was helpful and kind, delivery was as scheduled and the frame was easy to assemble. Bed is comfortable too! Like that it was made to order, locally. Definitely would recommend!
Great experience! Steve was so helpful and answered all our questions. Prices were better then other places we went to. Would definitely recommend!!!
The mattress was delivered as promised. It looked beautiful. We slept on it the first night. That was my first time to sleep through the night for many weeks and not awaken by my husband getting in and out of bed. Each night since has been amazing! I would recommend it to anyone!
The sales person Steve was great. He had the information we needed and stepped away to let us decide. I cant wait to get my new bed!
Sadie was very nice with a warm personality. Not pushy and was willing to explain the various product lines available, provide her recommendations and the reasons why. Most important to me is that she said she also has this product in her own home. Hard to convince me of the product they sell if they dont use it themselves.
Great beds and frames. Our salesman, Steve, was Very friendly and knowledgable. Steve took time and care to get me the frame I needed for my aurora mattress. Love love love that I got the “White glove set up and delivery Steve suggested. Can’t wait to sleep on it.Thank you Brooklyn Beds - The Best!!
Daniel was amazing! Will definitely continue doing business at this location because of him! He ensured all my needs were met and made sure I was comfortable with the sale before he processed it. I would recommend this place to anyone looking for quality customer service from someone who actually cares about your needs and not just a sale. Would recommend this place to anyone looking for a mattress!
We had a very pleasant experience in shopping for and ultimately purchasing a new bed at Brooklyn Bedding. The store manager was very helpful and knowledgeable but she didn’t pressure us at all. In the end I truly felt that she was trying to help us did what was best for us. I would definitely recommend Brooklyn Bedding to anyone looking for a great product for a reasonable price.
It was easy and keaton was really cool and helpful.
Will be picking it up. Salesman was very helpful and accommodating
Steve was a excellent sales man. Gave us info and background on the company. I had never heard of the company before I did a google search in my area for beds. We purchased our first bed and I look forward to it being delivered. 10 year warranty.
The store looks a bit dated. The product seems very good and the price point is a lot less than the chain stores selling name brand bedding. Local manufacturer! Keep your neighbors working and you pay less. The salesman did not use high pressure sales tactics. *Update. The products were delivered on a Sunday. There was no damage to the frame, box spring or mattress. The two employees were professional and polite. They took care to not damage the product or our property. I am quite satisfied and would recommend Brooklyn Bedding to my friends and family.
Sadie was great! She found me a great quality bed within my budget and set me up for a delivery date that worked best for my schedule. So happy to support a local business, and I would definitely recommend BB to my friends & family.
I walked into the Brooklyn Bedding store located at 4110 E. Bell Road in Phoenix. I was immediately greeted by Al. I had been researching mattresses for a very long time but still had many questions. Al answered all of my questions while I was at the store and he gave me his cell number for any further questions I may have. I most definitely had additional questions and Al graciously answered all of my questions very professionally. I just ordered the bed and I’ll update this review after I’ve had it for a month or two.
I highly recommend this business. I live out of state, but had purchased from this company before when living in AZ and loved. loved. loved our bed! We purchased new beds with a different company and the quality and overall construction and comfort was not the same! We knew we had to purchase from this company again, and did.The bed we purchased was not right, but the manager in Surprise made it right for us. We again, needed a different mattress and Josh helped us that time around making our buying experience a pleasurable one, and all our issues resolved. We would purchase from them again! Their donation process will make it easy, and they even ship! Goodbye u-haul!You will not be disappointed, they are reputable, stand by their word and guarantees!Brooklyn Bedding is Amazing!
Brooklyn Bedding did a wonderful job on our new RV mattress. We have slept so well since the first night. We would highly recommend this company.
My experience was excellent, the salesman was informative yet not pushy. My only complaint is the $70 delivery charge. In light of the covid-19 devastation of retail business I would have expected a waver of the extra charge since I came in n bought during this time when everyone is staying home.
Great mattress store, very knowledgeable and friendly. Will definitely refer family and friends! Our delivery guys, Tony and Adam were great. I was given the delivery time between 8:00-10:00, my bed was at my house at 8:14!
The beds are high quality, the service in the store is fantastic. Beware if you are having the bed delivered. We had to return several in a row because of damages. Delivery drivers need to lift these beds and not let them drag or hit the ground. If the drivers did a fantastic job I would be giving five stars
Great customer service and very friendly service
I walked in knowing I needed a new bed, was greeted and informed about the different types of beds. I didn’t know exactly what I wanted, because I only knew what I was used to. After talking to her and explaining what kind of sleeper I am, we were able to come down to a bed that has been so generous to me!
Sadie was very informative & no pressure to sell.Great experience. The delivery guys were punctual, considerate and fast.Im happy with my new mattress!
I had a very nice experience while in the store it was quick got the answers that I was looking for the sales person was great I bought a bed adjustable or frame that you can raise your head and your feet and get a massage bought some sheets give me a good price and all is good thank you for the experience
Returning customer. The beds are very cozy. The price is totally reasonable. Customer service was top notch. The mattress had a rip in the fabric. We let our sales representative know and we had a new bed delivered next day...no charge or hassle. They took care of us.
Great place to buy a custom Bed !Thank You Keaton !
Very nice, helpful and knowledgeable sales person (Heather). Store is clean and comfortable, and there are a lot of beds to try. Delivery is fast. Mattresses seem well made and comfortable. Checkout is quick, but still informative.
Great service! Stan and Eric were here when they said they would be! Set up was awesome!Buying another mattress! Love how easy it was. I appreciate the store being open on Christmas Eve. Ill be back when we build our cabin!
My daughter just graduated from college and needed a bed for her new apartment. We only had to make one stop - at R and S Mattress! Based on previous experience, we knew we could get a great mattress at a very affordable price. My daughter was trying to decide between two different mattresses and Cody was so helpful. He carefully explained the differences between the two mattresses to her and did not try to influence her decision in any way. He encouraged her to try out both mattresses and did not rush her as she waffled between beds. She is thrilled with her new mattress. The mattress was delivered by Justin on a hot summer day. He was so friendly and seemed happy to deliver it to us. We will definitely be back to R and S Mattress.
Cody had previously sold me a queen signature mattress. I used my old adjustable base. It was determined that the old base was not working properly, so after an inspection by the BB crew, a new adjustable base was needed. Cody demonstrated all 3 adjustable bases and helped me decide which one was best for me.My hats off to Cody for his knowledge and assistance. Thank you. Id strongly recommend Brooklyn Bedding.
We loved the showroom on greenfield and main. Cody was very knowledgeable and friendly and helped us quickly. We used them when they were R&S mattress and had a great experience. Glad to see that they are continuing to do a great job! We highly recommend them!
Extremely pleasant experience buying a mattress at this Brooklyn Bedding location — I dealt with the store manager Cody who is very knowledgeable & courteous — he comes across as very trustworthy — there was zero pressure — he answered all my questions and pointed out the various strengths of each type of mattress I was interested in — it turns out that Brooklyn Bedding offers an incredibly wide range of mattress types & has their own manufacturing facility in Phoenix — you feel assured they will they will take care of any issues / problems that could arise — its nice dealing with a local presence where you can actually try out mattresses vs. having to guess with a strictly online vendor — purchasing the mattress was a 5 star experience
Keaton was a fun salesman, great to do business with
Salesman seemed knowledgeable. He helped me find a bed that didnt hurt my back. He also helped me save $1100, as he showed me there was a floor model for sale that was just what I wanted.
I purchased a mattress set from Cody recently at The R & S Mattress location in Mesa, AZ on Main Street and it could not have been a more relaxing and enjoyable experience. In researching mattresses, I found it very difficult to compare brands and features apples to apples. It can make one feel they are at the mercy of a mattress sales person. This was certainly not the case with Cody, in as he took the time to explain the options within my price range and let me ultimately decide which I felt was best for me. Also, Justin delivered my mattress set and took away my old mattress set in a timely and professional manner. Both Cody and Justin were great to work with. They were both courteous and very good at their jobs. I highly recommend R & S Mattress.
Love our new bed. Delivery was next day. Workers were polite and neat.
I havent received my bed yet, but if its anything like the process of picking it, it will be fantastic. Everything was explained so well that it made comparing the beds very easy. I would definately recommend this store to anyone. Now I cant wait for tomorrow when I get to sleep on my new mattress!
We have visited the Greenfield location a couple of times. We were greeted by Daniel and thereafter given ample information regarding our choices for beds. In my lifetime, I have worked with several sales persons and would have to rank Daniel in the top 1 to 2% category. He was knowledgable, personable, and very professional. By no means did we feel pressured during our quest to find a bed. We did purchase a couple of beds and feel the price for value is exceptional, especially when they honor veterans. I highly recommend BB and Daniel!Darrel and PamMesa, Az
Two times Ive shopped at Brooklyn Bedding and both times Ive been treated so well. My husband and I love our bed and the bedding!
Brooklyn Bedding is a generous, people centered company. They have supported our nonprofit organization for several years providing matressses for the chronically ill children we serve. Special requests and circumstances are never an issue for them. The beds they provide are superior quality and they always go the extra mile. So thankful for this amazing company in our community!
Bonnie was super patient and helpful. I was hemming and hawing about which one and tried practically all of the beds! But she cheerfully helped and told me lots of info on each even how they’re made and packaged! She’s a saint! No pressure but lots of info and graciousness. Thankyou, I feel I made a good decision
Best mattress buying experience ever! The salesman was very informative and the beds really just speak for themselves. Fast and easy and I get my mattress delivered next day! I highly recommend Brooklyn Bedding!
It was a pleasure working with Daniel and Bonnie at the Main and Greenfield store in Mesa. Daniel took the time to explain our options. It was his first day at that location, we were his first sale. We are very happy with our Brooklyn bed, we are definitely sleeping better.
This place was great. We just moved from Cali and needed new beds. We didnt feel pressured at all, infact he helped us find the rite bed for us, in our budget. I would definitely reccomend!
I visited all big-box stores nearby (and most bedding-chains).This is only store which had in store inventory for what i was looking for, but that is just the beginning...** Product looks awesome in quality.** It is very reasonably priced. (compared to even Walmart).** Manager is nice and not pushy (Cody),and unlike other stores interested in your need, not quick-sale (you can get that vibe right away).** IT IS MADE LOCALLY!! MADE IN USA !!!.That is called total satisfaction.-One happy customer.
Went into store with a budget, rather than try to sell me something outside of my budget the store help me find the perfect mattress and I walked out of the store with money in my pocket excellent experience cant wait to fall asleep in my new bed.
The experience was very profesional, knowledgeable and helpful. I recommend any one to check the store. Happy with my purchase and the service
Very helpful and knowledgeable.
Would very highly recommend BB to anyone looking for a new mattress. Cody was excellent and took his time explaining the products thoroughly. Prices were more than reasonable as well.
Steve was very helpful gave me a good price!
Great experience. Cody, the sales manager, listened attentively to my mattress needs, and showed me several kinds. I never felt that he was pressuring me to purchase any one mattress. A used car salesman he was not. He put me at ease. As a result, I made a satisfactory purchase at Brooklyn Bedding.
Great customer service.The young lady was very helpful.Would call on them again and also recommend them to friends.Thank you.
My experiences at Brooklyn Bedding have been wonderful. Cody at the Main Street and Greenfield store in Mesa, AZ was helpful and not pushy. Ive bought a King sized bed with a gel foam top that I love and 2 twin foam mattresses.Brooklyn is my go to store for mattresses.
We had a great experience with Cody at the store. We have been looking for a mattress for years and finally settled on one at R&S Mattress. We were very happy that Cody was patient with us as we tried multiple beds and were there for 2-3 hours. Justin just delivered our mattress and did a great job setting up. He was very helpful. Overall a very good experience. We are hoping the mattress gives us the same.
We have purchased a few Brooklyn mattresses and they are high quality and locally made which are important qualities to us. And they have wonderful customer service. We highly recommend.
Always the best place to get a quality mattress. This is the 6th mattress we have purchased, and we have never been disappointed. Quality mattress, service, and at a fair price.
Great company, great service and great products!!! Got a mattress that was not a fit for me and the salesman was very helpful getting it changed out to one that was better. Shop local, you won’t be disappointed.
Cody took care of me. He was very helpful, knowledgeable and pleasant to work with. I’m to receive my mattress and frame this coming Monday . Cody assured me that if I was unhappy with the mattress I could return it within 120 days of receipt of the mattress. Quite pleased, would refer friends and family to shop Brooklyn Bedding.
Really appreciated the patience they had with my wife and I. The prices are really great, but they offer a lot of selection and are knowledgeable about beds etc. We bought a bed here recently and they were no pressure, just helpful. Were still trying to decide if this mattress will work for both my wife and I in the long run, but we have the peace of mind of knowing that they do have a good exchange program and we trust them. Props to Justin who delivered our mattress too. He was super nice and helpful.
Daniel was very informative and patient in helping me find the best bedding to suit me. Highly recommend!
Viviana is the absolute best person to work with when finding a new mattress. She’s extremely attentive and knowledgeable about the differences between each bed! We can’t wait to get our new bed! Thank you Viviana!
Very accommodating to my change in need. Quick and easy!
Great store and Bonnie is very helpful. Im not an easy customer and she was patient while I was undecided and changed my mind often! Great bed great service and this will be my go to bed store.