Pep Boys helped me out BIG time when my car battery died and AAA did not have the replacement type for my car. I had to find a battery immediately or else my car would die again. I called several businesses who either could not service my car right away, or did not have my battery type. I called Pep Boys around 3 pm and explained my situation and they did everything they possibly could to make sure I’d have a new battery and it done by the end of the day.I am so grateful for everything the staff did for me. I was in a really bad bind and having them treat me so nicely, as well as fix my car immediately was a godsend. I highly recommend the Pep Boys on 6638 Veterans because of the staff. They seriously helped me out when I needed it.

Made an appointment online for 4pm. Arrived at 345pm and was told an appointment doesn’t guarantee a specific time slot. That if I wanted service there would be a 2 hour wait to begin service on my vehicle. Really?!Not to mention the customer service was bland and preoccupied with other things.Don’t bother using their appointment system provided online. It’s useless.

Ms Katherine aka Mama Katherine made me make a motherly decision to get my brakes changed n walked me through the entire decision until I was able to make my decision that lady is a blessing go see her at pep boys now !!! She great ! Customer service is 5 stars thanks again Ms .Katherine !!! You helped me and my expedition out thank u !!

Reliable service, friendly and knowledgeable. Bear in mind, they no longer sell auto parts of any kind here - Pep Boys is now ONLY a care service center. They changed about a year ago.The cost is pretty consistent with other care care places, and the wait - not too bad, but it might be impossible to get your work done in a few hours.I’ll go back here if I don’t have the time (or the specialized tools) to fix it myself.

Katherine was a great help! I always come here when my car needs some work👌🏼

Every time I come to this location for one problem I leave with another. I went in to see why my car was running hot and they let me know what the problem was and how much it would be(which was extremely expensive). When I left the shop, the plastic cover under my car was hanging. I went back that next morning(before work) to get them to fix it back how it was before I went to them, only to be told that it would be several hours before I could get it looked at. They were very defensive and have horrible customer service. TAKE YOUR CAR SOMEWHERE ELSE!! I’M NEVER GOING BACK!!

Everyone here is cool af! They are super easy to work with and I highly recommend them!

Nope, never again. Dont waste your time here.

Waited for 10 minutes with three customer service agents and not one acknowledge my presence. I knew this place sucks but I didnt realize it was that bad. Ill bring my business elsewhere.

I have all the parts & tire you need.

I got an old change there. They were quick and fast.

Long wait even had an appointment and still waited for 2 and 1/2 hours for a simple tire rotation

This is for jerome 5 star.wonderfull person and very helpfull .i got my oil changed yesterday and other services.words are not enough i appreciate his positive attitude and kindness.going back again soon.great customer service.

Brung my car in at 9am to get a wheel alignment and 4 new tires, picked my car up at 1:00pm, it was very fast and convenient! They have the best deals and specials here at pepboys and Mrs Kitty one of the employees was very helping and a super nice lady . I totally recommend going to pepboys if you have any issues with your vehicle

4 new Cooper tires, high mileage oil change and front end alignment - $645. Excellent service, friendly professional staff. Great job.

Bought 4 new tires, went in to set appointment for installation. Mgt. very helpful and attentive to my requests. Was disappointed to see they have closed the parts side of the store and only sell tires now. Manager informed me that ALL Pep Boys in greater New Orleans area are now selling tires ONLY.

Love pep boys! Mike Rowe is 5 stars all day!

Had an appointment 3 days ahead for 1pm oil change and tire rotation. Arrived on time and said he was backed up. I waited 2 hours with no update on car. Went to the desk and asked how much longer and was told 2 cars ahead of me. This is totally unacceptable. The need a manager that can handle the job. If you have an appointment they should honor it or keep oil change separate from car repair.I will never go back. No way to run a business! Make people wait hours for something that takes a half hour or less.

Totally disorganized. These people wasted my time.

Great service from Kitty

Charles Tapia kept me updated the entire time and I recommend taking your vehicle here. Great customer service and vehicle maintenance.

Very friendly staff, A staff member went out of there way to help me change a headlight bulb. Also, taught me how to change it for the future

Very clean, friendly and helpful employees.

Not the best service, could be more friendly... and dirty auto shop. Had an appointment on a weekday to change 4 tires, waited for almost 3hrs. I saw my car in the parking lot after it was done but no one let me know that it was finished. I was the only person left waiting there... I had to find someone to ask about my car which was done 40mins ago. Seem like they forgot about me??? Would have been there even longer if I did not ask. Will not come back again

GREAT so far, polite / professional, employees 👍

I had a 9 a.m. appointment to have two tires replaced, and got checked in quickly. However, it was nearly noon before I got out. Then again, it was a Saturday morning and they were packed. I had ordered the tires from Amazon and chose Pep Boys to have them installed. Like I said, checking in and out went quickly. I will use them again when I order the other two tires, but I wont get the appointment for Saturday morning again.

Just wanted to say that I brought my vehicle there several times and I only got the tuneup oil change but I didn’t see no problem but only there prices and charges by the hour to find the problem

This was a waste of my time, money and effort. I got no results for the problems I was having with my car. Very dissatisfied with service and I have been a top fan of pepboys for over 25 years. I brought my car in because it was running hot and I needed it for work for the weekend and they found and gave my a price of everything but what I brought the car in for. I had to get the car towed again to another car dealership for the same problem (Running hot)

Dropped the car off at 9:30 AM and was told they would get to it by 1:30 PM. Called back around 1:30 PM and was told 4-5 PM and that the girl up front was new and she should have told me to make an appointment because there was no guarantee. Called back around 4:30 PM and they werent sure they were going to get to it today at all. Finally just went and picked up a car that had been there basically all day and had not been touched. Poor customer service and poor communication.

The service here is completely awful! Waited over 7 hours for a battery change because they needed to go get a battery from another shop. Watched the team working the whole time- they had no sense of hustle. Only saw about 5 guests come and go the whole time! Needs to step up their customer service.

Took a long time even with an appointment and repairs were double what I expected. The mechanic and staff were nice and helpful.

Charlie was so helpful! He got my old, bad Bosch battery out of my car and carried the free replacement battery back to my car. It was a free replacement because the Bosch battery died before the 36 month warranty expired. :)

My issue with my visit wasnt my service but the lack of responsibility from this location when it came to health standards during this Covid-19 pandemic. They have a sign on the door telling people all customers and staff must wear masks but when I went in no customers were wearing masks and the employee at the service desk had his on his forehead. It looked like most of the people actually working on cars were wearing masks at least but none of the employees inside were. Its disappointing to say the least. The staff was professional otherwise but this has definitely put a damper on how I see Pepboys and how much they actually care about their customers.

Just bad customer service overall

Horrible service. I also waited an hour an a half for something that only takes 5 minutes to check.

I have my oil change in this Pep Boys and I wont do it again. Even i asked when i arrived if they have mobil one and their answer was yes, they still replace de oil with Penzoil which was no I asked for, I waited for two hours and make an appoinment as well, really bad experience. If they dont carry that brand they just should it told me, and i will take my business to other place.

Great service and price

PEP BOYS IS A VERY GOOD OPERATION.FAST AND NICE. MY DAUGHTER LOVES HER NEW TIRES.Service was wonderful.Rick Cohan

I have not had a problem with pepboys. I had to get a new battery and they were glad to get me in their schedule for that evening.People were very accommodating for my service.

I dropped my car off at 8:15 a.m this morning at the Veterans Blvd, Metairie location and had a reservation. I was told that my car would be ready by noon. I came to pick my car up at 2:45 p.m. and was told that it wasn’t ready and now I would have to wait. Why do I have to wait when PepBoys has had my car for almost 7 hours. I was told that they worked on the cars that people were actually waiting for before mine. What kinda of BS is that! Then what is the point of making a reservation! So unprofessional!Sent from my iPhone

Always helpful and knowledgeable. Usually gets us in quickly.

Waited over four hours for an oil change and tire rotation, even after I made a reservation. Employees do not communicate anything. You’re better off going to any other Pep Boys in New Orleans. It’s only this location that is inept.

Great customer service was a little scared due to previous reviews but was seen at the schedule time. I had a terrible service at a previous location glad I have this location a chance.

The service is terrible and extremely slow. The staff is rude and there is no accountability from management. There are a few gentlemen there that take pride in their work and character as individuals. Mr. Troy and Mr. Charles were a pleasure to speak to and got results. My wait time was 4 hours without any communication from the staff. Even after such a long wait my issue was not resolved and I was told Id have to come back.

They do not take you by appointments you actually get taken sooner if you are a walk in. There were 2 lines and the walk in line gets taken care of first. I had been waiting for almost 10 minutes when another walk in came and they were taken before me! The people were not very friendly but my stuff did get fixed. I had to get a patch in my tire and a windshield wiper and it wasnt super fast but they did have quite a few people in there and they are working on a holiday. I always feel a lot more comfortable when customer service is great because it makes me feel as if they want to do a good job. When everyone you speak with seems angry it makes me nervous. No one said hi! or thank you! I even tried to say thank you and I got an uh hm. I do have to say the most important thing is my tire is fixed and my windshield wiper works.

Great place

Great service along with very helpful and friendly staff. Have never had a problem with any repair service. Have been going there for years.

They damaged my rims pulling the old balancing weights

Came in to get brake work & front end alignment around 10am. Literally took the entire day to work on my car. They had my car sitting for hours with the back tires off with nobody working on it. Workers constantly disappearing and standing around on their phones. This will be my FIRST & LAST time ever coming here. Worst service ever.

Got a front end alignment and they stole my new front c v joints and put some broken ones on..for real...vets store..they will also mess with your car so you have to bring it back for repairs..even loosen your spark plugs.Im lucky to be a aircraft mech.Cant stop thinking about the c v joints locking up and the car rolling sideways down I - 10 at 80 miles an hour with my family in it.

It was 2 3 hours and my Daughter still didnt get to my daughter car

Brought my moms 2003 Buick century in because ac wasnt cooling well after having a mechanic look at it they said the whole ac system had to be replaced at a cost of $2600 got a second opinion at extreme automotive in kenner La.he said it was 8oz low on refrigerant charge 80 dollars an its working great ill never go back to Pepboys

Very well stocked stuff great job pricing good

I would just like to take a minute and give some positive feedback, with the experience that I had. Brian Barrett was very helpful and went beyond to help me with the issues with my car, and he made sure that I as a customer was happy with the work that was provided for my car. Thank you for making my experience with Pep Boys, very pleasant.

Courteous, fast and great pricing!

I ordered a set of brake pads Good quality brand . Some of the other store wanted more for no name brands. When I ordered online got a 25% off. Didnt paid till I was at pepboys So yeah worked out well.

I found a huge bolt like nail in my tire on a Sunday, where not many places were open. I called around and found them. The staff was great, not only courteous but explained why I needed what I needed. Great job!

I like that there is still a full service auto parts store still around. Since the days of Western Auto, it was easy to find a bit of competence behind an autonparts counter. I guess with todays instant gratifiction world, it is nice to find some businesses oriented towards customer service. I really like Manny Moe and Jack. Thanks for being there.

Made an appointment at the time they said that they could mount 4 tires, not the time I wanted for my schedule, But was told if I came in at that time it would only take 1 1/2 hrs. Dropped the car off at the correct time and was informed it would be 3 hrs, so I got a ride back to work instead of waiting. Returned 6 hours later to find out that they had not even started any work at all on my car, 6 hours & not a bit of progress..... and their response was, well we have been busy...And they couldnt have cared less about it, including the manager of the store, said if I could leave it for 2 more hrs they could start on it..... when I looked around all I saw was employees out in the parking lot smoking & wasting time. Nobody doing any work at all. Never bring your car here for auto service, NEVER !!

Horrible! They lose car parts and break things on the car that were not previously broken. They put a hole in my gas tank and they had to replace it. They never could get my NEW tires to seal on the rims on my car. I had to go back to PBs over and over, each time getting another excuse. I ended up having to buy new rims, and then they failed to seal two tires on the new rims. They lost my lug lock for my rims, etc, The service people sit around at the counter and tell each other jokes. The place is horrible, avoid it completely!A few more things I left out... One of the long time clerks at the front counter (Bryan), stated that I qualified for a rebate on my new rims. I was forced into buying new rims, because they could not get my NEW tires to seal on my current rims. He gave me the paper work to get the rebate, but when I went online and entered the info, the rebate did not work. Finally after weeks I was credited for the rebate amount, but after the extra expenses added on during the rim installation, it was like I did not even get a rebate.Recently I got an estimate for new brakes at this location. The estimate was over $1,000. I took my car down the street to Midas, and they fixed my brakes for a little over $600.00. And this included a lifetime warranty, and free oil change. And unfortunately there were more problems over several years, having work done on my car at this location. The only reason I kept going here, is because all four of my new tires were purchased at this location, and they could not get the tires to seal on my rims.

The WORST car service experience of my life... I needed a tire replaced. I was told it would be a 30 minute wait. (Visit #1)Waited for 2 hours to be told that they needed to order a new piece in order to switch out the tire. I returned the next day like I was asked. (Visit #2) Waited for another hour to be told that they dont have the part. They needed to order it. They would call me when it came in. No one ever called. I called them and was told the part did come in, so I went in that afternoon for them to finally replace the tire. Mind you, I had now been driving on my donut spare tire for 4 days. (Visit #3) I wait for 2 hours to be told that the WRONG PART WAS ORDERED. They had another similar piece that they could use temporarily to change the tire. So I finally got my new tire on and got out of there. An entire week later, I actually got a call that they received the correct piece. (Visit #4) I stopped in after work for the correct piece to be put on my tire. Over the two weeks since I initially went in to Pepboys, my alignment got increasingly worse and my car was shaking uncontrollably due to the tires not being balanced like they should have been. I mentioned this to the head mechanic and he said to come back in when I have two hours to spend with them -- like I hadnt already spent enough time with them. (Visit #5) I went in today to get the issue -- that they created by not properly balancing them in the first place -- fixed. By this point, I am scared to go over 40 mph because my car is shaking so badly AND I know this is taking years off of my tires including my brand new tire that they just put on. I was turned away saying they couldnt fit me in. It has now been 3 week since visit #1. I supposedly have an appointment Wednesday for the car to finally be fixed. I will have to continue to be terrified driving my car for 3 more days.. hey, maybe visit #6 is the charm. Never again!

Ernie helpful got my car running smoothly! Will definitely be back if I have any other Issues

The service was awesome. I didnt have to wait long. Great location. Keep up the good work.

I had never been to a Pep Boys. Raheem helped me. He was great! Answered all my questions, was very polite and friendly and very helpful. Got my van fixed and was very happy with the service that I got.

I schedule a appointment to get a oil change got there get there the lady told me she was about to cancel my appointment stated she has 8 other cars to service she proceeded to log in my info then she stated that she didnt have a filter for my car type I ask her what does that mean she say she couldnt change my oil its crazy why schedule a appointment if u cnt get service a oil change!!so trash will never come back here and Im calling the store manager

Went in for an oil change. They tried to tell me two of my tires were dry rotted. They are only two years old with no sign of dry rot.

Very good service toward paint time but they took the time to put new front tires on my vehicle

I stop by often to buy parts from Jermey in the speed shop. They have many performance parts and parts for classics in stock. I work in the movies and need hard to find parts for classics. He always takes the time to find what I need and if they do not have it he finds and orders it for me. I occasionally deal with others and everyone is courteous and helpful.

Had a broken headlight and needed to get it fixed quickly. They were able to replace it immediately. Great service and staff!

Suppose to open at 7:30 opened at 7:45. They never open on time. Service was fast.

I went to get a quote to replace heater hoses on my grand prix and they quoted me 900.00 to change a 5 dollar part. I told them they must be smoking something good and changed them myself by going to YouTube and finding out how to do it. Took 30 min to do the job....

A black hole of timeThis week I sepnt 6 to 7 hours only for oil change and rotor replacement.They will tell you false time estimate.Always understaffed, I dont blame people who work there they can do nothing about it. I blame the management, if you cant handle all orders in timely manner dont accept them.

Terrible customer service. Dont waste your time coming here. They tell you one thing and when you come back another day to get work done turns out its another price. Too expensive for a job I could easily do myself if I had tools. And all the people that work out front seem to hate their job they should all get fired.

I recieved excellent service at pep boys. Upon arriving was greeted by Mr.Raheem who was also my sales representative. He was friendly as well as courteous. Was also very informative and proficiant at his job. I highly recommend pep boys and there prices were great also.

Super rude. Not worth your time or money.

I DONT SUGGEST ANYBODY TO COME HERE. I left my car here to get my tire fixed and some how when I picked it up my windshield was cracked pretty bad. The funny part is that they didnt tell me anything, I had to go back to speak with the service manager that didnt seem really helpful and was suggesting that there is a chance they wont do anything about it. Once again I recommend you going somewhere else if you like taking care of your vehicule because they are going to mess it up. Do yourself a favor and go to your dealership or any other place that take responsibility about their actions.

Occasional issues with service never amything major. They are quick and their perks and points are a good deal. We take our lexus here instead of the dealership.

I needed a timing belt on my Volvo and the shops on the north shore wouldnt work on it. A friend recommended Pep Boys and they did a fantastic job! Thanks.

I had a 6pm appointment, but my car didnt get taken into the shop until just after 7pm! Then it wasnt until 7:45 until my car was done - this was just for an oil change too! An hour and 45min for an oil change?? Really?? Dont waste your time here! The lack of customer service is absurd and who knows if they really do the work anyway. There was a guy picking up his truck who had a nail in his tire. When he went outside to drive away, he said the nail was STILL IN his tire!! He came back in and complained, but who knows how much longer it took to get the work done? Take your business elsewhere!

Excellent customer service! They extended my battery warranty but a few days so my$150 battery was free!! Wont go anywhere else!

Even though I had an appointment, it took over two hours for a simple oil change. Ill never come back to this place again.

Service here takes too long. Went in to get a new battery and they took about 2 hours put it on. Which they told me it would be a 45 minute wait. Not coming back to pepboys ever again, gonna stick with AutoZone

Typical pep boys store. Service was scarce. Location is not bad if you can avoid NOLA traffic

Ok I could have had a little more help. All I needed was a lug nut. It appears they dont want to help

Im sure they can mount a tire. Dont expect them to be able to repair anything else. My step son has a 12 fusion that came with a vehicle protection plan. They told me I had to go to pep boys for repair of inoperable air conditioning system. I called 4hrs after drop off because I hadnt heard from them. I was told that a/c system was working and they could not duplicate my complaint. She added there was a humming coming from power steering pump. I replied that the vehicle didnt have a hydraulic pump its and electric system. She said shed try again to get a/c to act up but if it did they could diagnose. Few hrs later I went to PB only to find car had never been moved. I started up car and of course the a/c was blowing hot. I brought it to Bris attn to which she replied take it somewhere else. Duane then told me they didnt have a/c tech avail, he had left 15min earlier. I wasnt upset that they couldnt fix prob. I just wish that I was told up front that it was beyond the scope of their mechanics. The a/c system in a car is fairly simple and I had already checked compressor and refrigerant pressures in my garage before my visit. Prot plan rep agreed to let me take it to Matt Bowers ford for diag. A few more dollars for quality service will be well spent I hope. Ill reply with diagnosis.

It was after 6p, other mechanic shops were closed, we were in town on vacation and leaving the next day. We were panicked that the car wouldnt get us back home in time. This Pep Boys location saw us immediately, diagnosed the problem, fixed it and sent us on our way in 15 mins. You could not ask for more helpful and friendly service from a mechanic shop.

I purchased a starter about a week ago from Pep Boys Metairie. I was charged a core charge, but told when I returned the core, I would receive my core charge back. Unfortunately, I misplaced my receipt, but I didnt think it would be an issue. Pep Boys obtained my phone number at purchase, so surly they would have a record of my purchase. I was directed to the night manager to assist me, due to the fact I had no receipt. Tom proceeded to chastised me because in his words, I was told to keep my receipt. Although its common knowledge that issuing a credit would be easier with a receipt, no one at Pep Boys actually told me that. I then calmly asked if it were possible to pull up my purchase with my phone number, I was again chastised for questioning his authority. I then asked the night manager for his name. He Told me Tom and added, I dont care who you tell. I then took my useless starter core and left the store. Well guess what Tom, Ive been the automotive industry from 25 years now. I also meet about 120 customers per day. I have 70 associates that work for me, most of them technicians. I have 4 cars and many family members who I perform maintenance on their vehicles. I will do what Tom requested and tell as many people as I can this story. Does Tom think Pep Boys is the only place for me to buy my auto parts. I can assure you Tom cares less that he lost a long term customer today!

Actually I feel that they have inadequate mechanics they take too long an oil change takes upwards of four hours happened to me all because I have a Hertz rental they take their time and youre stuck there for that many hours to wait for a simple oil change that takes 20 minutes or less

Has been a good service provider. No complaints.

Took all the good stuff out what made pep boys worth going to

Hertz and Uber staff were great. Pep Boys staff had poor communications in terms of timing and courtesy

Made an appointment with the understanding Im from out of town and I dont have alot of time. I showed up at 7:50 (they open at 8) and it took them 3 hrs to simply tell me what was wrong with my car. Then they started telling me I needed to replace things that I just had replaced and wrote me an estimate for several thousand dollars. Then I asked then to simply change 2 rear diSC brake pads and put 1 rotor on 1 side.... total was almost $400 with no warranty. Good bye and thanks for wasting half my day.

Bad service. They never finish the job right. When I purchased 4 tires with them they managed not to re-set the TPMS (Tire pressure monitor) leaving the light on. Service takes forever and prices are nothing special. They recently modified the store increasing the storage area for parts, and decreasing the space for accessories. Looks like there are now focusing more on parts.

Great prices but some of the items Ive wanted were out of stock

I have been back and forth to pep boys for the past two weeks straight trying to get my car fixed.fixed. Every time I send my car there they never fix the problem. Its such an inconvenience thinking you can trust pep boys but they are not to be trusted.

The service was relatively prompt and the prices were better than some of the competition. Best of all, they didnt try to sell me things I didnt need.

Everything you need to keep your car running they have it. And the employees are very helpful

Had to look for & chase down help. 2 guys at service center desk on & off periodically & not helpful. I got a flat & they were the closest place. They told me if I didnt have an appt, I wouldnt get my car back til the evening. This was bf 11am. No one was even available or offered to help me put my spare on 😑

I dont complain, I hated this place tho, i dropped it off to get there 25 dollar oil change and tire rotation, when i picked it up, it was 42 bucks, and they did not rotate the tires. The reason for the them not rotating the tires is because they said I need new tires, bull, I just got new tires last year. The employees are mean, lazy, they dont care, I will never go back to this place.

Nice people working there, service is a little on the slow side but they were stacked up with autos so they must be doing something right to have that many repairs lined up.