I had delivery problems, but WC was a problem solver and got me my order. They were wonderful to work with and I will be purchasing again from them, soon! Thank you.
Shipping took a while because my item was out of stock (though that was never indicated on the website) but after 10 days, the company reached out to me and offered a substitute if I didnt want to wait. After that, shipping took about a week and arrived in impeccable condition. I dont know if Ive ever seen a stronger box. Overall, very satisfied and will likely order again.
I I found a wonderful scotch that I have not been able to get elsewhere. The price was fair and the service was excellent.
Wine arrived quickly, well packaged and delicious!! So happy I was able to find the hard to find wines at a great price!
I was a new customer to Wine Chateau, and I must admit that this was my best experience compaired with previously used wine companies. The order was on time, well packed and preserved, and the customer service I talked to were very helpful. I would highly recommend this company. Thank you
Despite the problems with shipping here in the US, Wine Chateau provided me with excellent delivery service and of course superior wines. Many thanks and I look forward to future services.
Cognac outstanding! Shipping fees a bit high but worth it for the cognac!
5 stars for incredible selection of beers, wines, and spirits. However, $30.00 markup on a bottle of Deanston 12 Single Malt Scotch, thats just unacceptable.$50 in shops in the area. $80+ in this store.
Hard to find product delivered super-quick! Great prices, wonderful service! Will definitely use again!
Very good place to find hard to get brands. Delivery took longer than expected but thats only by a day and by their own metrics. Excellent place to order from.
Ordered the St Georges NOLA Coffee Liqueur from Wine Chateau online as it is hard to find in my area. They kept me up-to-date on my orders whereabouts and I received it really quickly. Wine Chateau is my go to store for unique spirits and they never disappoint!
Excellent service, but especially, a great selection both of bargain and premium wines.
Always impeccably and carefully packaged so that there is no chance of any damage to the product! Very glad about that! I like Wine Chateau”s availability and selection of products also: awesome!
Great service with really good prices for online purchases. Also really good selection and variety . Fantastic job! Thank you!
Ordered wine for a friends birthday, they delivered on time and at a good price. Very satisfied.
GOOD selection and prices - POOR execution and service.I ordered a ~$200 bottle of liquor as a celebratory gift for a friend. Things went smoothly, until it wasnt sent. After my order, I was immediately notified that it was received, my card was charged, and tracking info sent to me. Yet 9 days later, it still wasnt sent. I called to check on the status, and was told that it mustve been lost in the warehouse. The customer service associate did not apologize, seemed annoyed that I was even asking where my missing order was, and when I asked if it could be expedited (since it had already missed the recipients celebratory event) I was told no, we cant expedite it due to your order containing liquids. #1 They didnt realize it was lost until I brought it to their attention - 9 days later?? #2 I find it odd that they cannot expedite liquids when theyre more than happy to charge ME extra for expedited shipping when placing the original order. #3 When I got the bottle re-ordered, I was assured it would arrive in 5 days, yet it ended up taking 8 days (btw this was not due to shipping delays - but delays in providing the order to the shipper). #4 Im disappointed that I was charged BEFORE the order was filled. Most companies only charge once the order is full filled and in the hands of the shipper - for exactly this reason, so the customer is not charged for a order that is lost in the warehouse. Im really disappointed in the execution of Wine Chateau. Granted its the first time Ive ordered from them, and Im sure 99% of orders go smoothly - but the customer service and lack of willingness to make things right were really disappointing.
In January, 2021, I ordered JD SS. I had several communications with WC via phone and chat. The order was fulfilled. I am thrilled with the product. The packaging was very very good. I recommend this company. I would do business with them, again.
Order was precise, and shipping was fast!! Would definitely recommend to others
Quick and perfect delivery! Well done.
Arrived super quick w excellent packaging. ! thanks WC :-)
Just didnt think it would take a week to leave company. Once it gets into the hands of UPS, you are waiting a week just for them. Got package in two weeks. Delicious. Thank you.
I received my order quickly and safely! And yes its a great place to get hard to find items.
Got what I ordered, price was decent. Happy with purchase.
I placed an order recently for a pricey bottle as a gift. To be honest there was a delay which had me in a twist. Needless to say I went “Karen”- I’m not proud of it, but I did😔. Anyways I received a call from TJ one of the senior executives who was very apologetic. Seriously though- who does this?? I have never received a call from upper management expressing how important it is for their clients to have nothing less than a perfect experience.I definitely will be doing business with this company in the very near future. Their selection is unbelievable!
I was searching for a specialty item that many had out of stock. I found it here and at the lowest price around. The customer service was excellent, by phone and by email. I will definitely shop here again.
Bests selection of alcohol in Metuchen. Prices more reasonable than the store on Main st
Great experience. Team supports my husband and I evertime.
I have been satisfied and enjoyed all of my purchases. Sometimes, delivery can be slow, but not always. It may be Covid related because a lot of delivery services have slowed down.
Excellent service at very reasonable prices. Keep up the good work
My order came so quick, love the service.
Item was well packaged, and delivered to my door. The beverage I bought is hard to find. I am pleased and will consider purchasing other hard to find stuff from these people
Delivery is prompt. Merchandise well protected. Nice variety within all their merchandise from spirits to wine. Competitive prices with nice discounts. Sometimes get disappointed when a particular wine vintage is offered for purchase and when arrives a different vintage has been substituted.
Excellent pricing, excellent delivery. Packed exceptionally well for shipment. Bottles arrived unblemished, unbroken - just like Id purchased them at the local store. Very pleased!
We have had three shipments of late. All were correct and exactly when promised.
Snobby as heck. Second time I’ve come to this place and the employees literally act like your in the way or bothering them. I wanted to try some new beers/canned wines and so I took some of the single ones (intentionally single from the fridge) and a lose can from the shelf and they acted like I broke the packs… like check your inventory and know how to ring of things on your own shelves.
Not terrible, and not great. Wine, beer and liquor selection is OK, but nothing impressive.Some liquor stores have engaged and knowledgeable staff who care about the selection of alcohol in the store and are capable of making recommendations. This is not that type of store.
Product took nine days to get to me. Order was correct and arrived safely. Could improve package tracking, was in the dark as to where package was until it arrived.
Will order again! Little pricey for shipping so will have to order more booze to offset that next time 😆
Delivery was on time with no delays on my order.
My orders were delivered quickly and securely. Everything were nicely boxed for protection. I will be purchasing again. Thank you Wine Chateau 🥰 ..
Wine that was ordered came well packaged and promptly! I just wish they shipped to Vermont so had to ship to my daughter in NY.
I love this place I never had a problem with this guys every time I order my items are well packed 😃
Found some liquor I could not get at home. Great communication; arrived when expected and incredibly well packed.Thank you.
Delicious wine and nice change from Cab Sauv / Red Zin
Great Company. They are efficient, reliable, and I am greatly impressed with their packaging. Because of the pandemic, they are not as fast as they used to be, but I am still pleased with their service.
Wine Chateau service is good on product and service. It would be nice if the site would show expert reviews and abv for wines.
Its hard to find Lingenfelder wines. They had one bottle and treated it like it was important. I appreciate their excellent packing job.
Wine Chateau Staff: To be honest, I found your site on the net while searching for spirits. I am So Glad I did just that. I reside in a rural city which does not offer what I have been looking for in the spirits world. Wine Chateau is reliable!!!! You offer a great selection of fine spirits and Oh by the way, I am now a dedicated customer. Thanks for Your Outstanding Customer Service!
Good selection, good pricing and fair shipping cost. There was a lack of communication after a delayed shipment and I needed to inquire a few times as to the status and expected delivery date of my order.
Pretty decent selection of local craft beers and of course an incredible wine selection. Cocktail accoutrements are lacking, however. No Angostura bitters and no decent brandied cherries is crazy for a liquor store of this size.
The delivery was on time and with full respect on your commitment about me as customer .I really appreciate
I was able to order and receive two bottles of Nocello. Timing was great and the liqueur was safely packaged. Thank you!!
Got a delivery of a hard to find wine. On time and undamaged!
Everything arrived safely and packaged well. Only other comment is that it took a bit longer to receive than I thought it would but, company responded to my emails and let me know there were delays due to shipping timelines.
The wine was delicious with a lot of boldness. Definitely will keep some on my wine shelf.
The shipping of the package was very quick. Despite the wine leaking, the bottles did not break and the package was packaged well. I have recommended this company to many others and will be making future orders
I ordered one of my favorite wines which I am no longer able to get locally. It was priced well, shipped and delivered without a problem. I would highly recommend Wine Chateau.
Easy to use online ordering and very prompt delivery.
It took 2 weeks to receive an email stating they didn’t have the bourbon that I ordered and had no idea when it would come. I responded to cancel the order, and suddenly, I receive an order saying my order being prepared. I called the customer service number and asked to cancel my order. The Service Agent insisted my order had been shipped but cannot provide any shipping information or tracking number. She said it would take 24 hours for them to provide it. It has been 48 hours. They had no problem taking my money and have no problem providing the worst customer service.
Very smooth and great price for XO I would definitely recommend it. Also the way it was packaged I have nothing but praise for the shipping team. Great job 👏
Package arrived promptly and the packaging was particularly impressive. My wine choices were experimental; have been drinking the Once Upon a Vine Sauvignon Blanc and enjoying it.
The ordering process was really great and easy. Shipping what you want and need is so much better than going to the liquor/wine store in person. I havent tasted the wines as of yet but soon will. Im not concerned at all at trying something different. Their selection of products is truly remarkable and will continue to order from the Wine Chateau.
Great prices on rare spirits ! Quick delivery that require signature for reliable delivery.
Excellent care taken with shipping. The boxed bottles were wrapped in multiple layers of cardboard and a sturdy box to ensure safe delivery. And, the grappa is delicious!
I received a hard to find wine quickly and in good condition. The wine is as delicious as I remembered it. Found this business through a search for the wine and had no prior experience with them. I took a chance and it turned out well. Thank you!
I get my very favourite Scotch at a perfect price in a timely manner and the Seller is convenient and easy to deal with. I intend to use this service for the foreseeable future. My local store has discontinued Teachers Highland Cream Scotch and this service is a wonderful alternative. Perfectly happy with Wine Chateau !
Great service from this company. They ship safely and I’ve never had any problems.
I got a great price on a gift set that was so low I was concerned it was too good to be true. But it wasnt, and the birthday present was very well received 😊
I received the wine I wanted in fine condition. The only down was that for 2+ weeks there was no info update. I began to wonder, but my patience was rewarded.
Throughout quarantine these folks have been great. Wide selection and they send emails regularly updating on status.
I was looking for a specific present for my significant other and could not find it anywhere! Ordered online with no problem and received it within a week. Highly recommend and I will be back!
They Usually have what I need at a great price. I was looking for passion fruit vodka. I went to another store that I was close to at the time. They were selling the bottle for $19.99. Wine Chateau has it for under $14. Theyve earned my loyalty.
Excellent in every way: communication, delivery, and of course the wine itself. Wine Chateau does a great job.
This place is super close to home and has anything you could possibly need. They have a great selection of wines and all types of liquors. The prices are great and the staff is always helpful.
They enabled me to pull off a nice little surprise for my husband. Very easy to use and my order arrived quickly. Ill definitely be back!
Great service, delivery packaging, and great price. I will continue to use their services. I highly recomend them to all concerned!!!
Great service, selection sometimes seems lacking which is odd because they really do have a lot. Ive gone there for Hampton Water Rosè a few weeks ago and Orange Juice (to go with the champagne I picked up there) yesterday and they had neither in each instance.
I finally found the wine I was looking for locally. Packaging was great! I did not receive an update that my package was shipped or any shipment information.
Good Service only problem. No 7 days customer support
It took 2 weeks for my items to arrive. Completely missed my Dads birthday, had to run to local store to find the replacements. Cant trust the service....
Getting my 3 cognacs made my day. My only problem now is which one to try first. Great delivery and strong packaging. It was also nice being informed when my shipment was arriving. Wonderful.
Great site, very easy to use. My package arrived on time and Im quite pleased with Wine Chateau!
Great deal, fast shipping!
Ordering was simple and direct. The packaging was excellent and eco friendly. Happy with the transaction - have yet to sample the goods!!
Very smooth. I liked the backstory of fishing, as I am a fisherman too.
Everything arrrived in perfect condition. I was very happy.
GREAT SERVICE, QUICK DELIVERY EVEN THROUGH GROUND.
Quality Merchandise, Excellent Service, Prompt Shipping !! Who Could Ask For More 👍
Delivered on time, wrapped so securely it took me 10 mintues to get the bottle out!! (This is good). Great selection, prices, and deals.
Would highly recommend Wine Chateau; their customer service is excellent - their agents are knowledgeable and very helpful, and readily address issues, if any.
Reasonable prices with very well stocked and organized collection of scotch, wine, rum and beer . Smiling greeter is a plus, go to store in Edison and Metuchen
Great wine, great service, and great people!
Very good servicesThanh you
Fast and easy way to get your wine on! Recently used the free shipping on 6 feature to send my nephew and his fiancee 6 highly discounted bottles of bubbly for about $12 per bottle. So easy!
This was great service. My wife loves this wine I was able to get her some for valentines.
Wine Chateau has given me excellent service. There is a defect from keo. The cap on top of the bottle will not seal after the first opening. I have had 2 bottles that leaked.Carl Borre
Hello. Yes, I have received my order. I understand that due to slow deliveries in the US...everything cant be as prompt as I would like. However, I am pleased with my purchase and will order from you again. James Perry