user
Tarpoon Lagoon Dive Center
300 Alton Rd #110, Miami Beach, FL 33139, United States
Appearance
Tarpoon Lagoon Dive Center
Comments
Ma
Review №1

We interviewed scuba diving places in Miami and surrounding areas up to 2 hours away and found this gem. I was choosing a company that I felt safe sending my 12 year old to get his certification. This company went above and beyond to make this happen, through bad weather and spring break!! Our instructor Hannah, was absolutely the most magnificent choice for an instructor! She treated my son like her own and taught him so well. He is still raving about her and this experience! Her style of teaching is very kinesthetic, making for every type of student to be able to retain the information taught. Not only did he learn so much and got his certification, but he got to see so much sea life!! Best birthday ever!! She was also so supporting of his passion for vegan culture and homeschooling, win win for us!

Ma
Review №2

My wife and I went on a discover scuba trip. She had never dove before and I last dove 20 years ago. It was amazing. She was a little nervous and the staff knew how to make the experience amazing. The staff showed her how to use the equipment and were patient with her. After a pool session, we went to the boat for a quick ride out to a reef. The boat experience was 5 star: clean boat, nice staff, equipment was well maintained, and things ran really smoothly. It was a larger dive boat (capable of handling more than a dozen divers), but they made it feel like it was not a packed city bus. Once at the dive site, we jumped in and started to dive. My wife experienced a mini-panic and the dive master Pat helped her overcome it and the dive continued. I have done 30+ dives, and this was one of the top 5.Highly recommended.I will use them again.Yes I would tell my friends about them.

Ma
Review №3

Excelente!!! Best diving center in South beach. Nice People!

At
Review №4

My husband and I went out on 10/12 with Pat. It was the best experience ever!! We went to two dive sites and I had never gone scuba diving before. The training in the morning was quick and concise and prepared me completely for the dives. Thank you for a fabulous experience!!!

St
Review №5

We booked an afternoon snorkeling trip for 6/12/2021 that was scheduled from 4 to 9pm and the actual snorkeling taking place from 5 to 8pm. We got there around 4:30 and they said the boat was running a few minutes late. Well a few minutes actually turned into 40 minutes. We literally were not leaving the dock until around 5:40.The first “reef” we went to literally looked like sand. I still do not believe it was a reef. I did not see any fish and even if the fish were there it was impossible to get a good look because it was so far down! I think that the Captain should have considered the water depths when picking spots for snorkeling, as I feel the first spot may have been more suitable for diving.After the first spot we all got on the boat and the crew said we would be packing up to go back to shore. A few of us started questioning why we paid to snorkel two reefs and only snorkeled one. They stated that there must have been some sort of confusion so they did take us to another reef. That reef had less depth than the first and I was able to see a lot of fish. The second reef was a great experience but if I could do it again I would like to go to a reef that has minimum water depth. I still believe that the “Captains Choice” of two reefs should take into consideration that the depth snorkelers can see very different than the depth divers can see.We did go in the late afternoon and the water was EXTREMELY choppy. Myself and everyone who was in our group are excellent swimmers, but when we jumped in the water it was so choppy that the focus became more about swimming instead of seeing fish. I wish the Captain would have emphasized how choppy the water was. It was more kind of “oh can you swim? If so you’ll be fine and you aren’t required to blow up your vest.” Which was not the case, even phenomenal swimmers would have preferred a blown up life vest in that water (especially if you are new to snorkeling).So if you are going please be aware that some areas are very choppy and it is definitely a lot easier to blow up your vest fully before you enter the water.Everyone was very pleasant but I do think the Captain and crew were in a rush because they were already running later than usual. I also do not think the Captain or crew were prepared to handle emergency situations, such as drowning. If I could do it again I would pick a day trip so the water is easier to see and I would research or ask the water depth before booking the snorkeling trip.

Ma
Review №6

Booked a Bubble Maker class for my 8 year old son. They have great gear and the instructor was super nice. We will definitely be back..

To
Review №7

Very friendly staff, and nice dive shop. I needed a power assist for my dive, and they had one in stock - took the old part off and put the new one on.The dive team out of the dive center were all knowledgeable, and very friendly. I would definitely dive with this team again.

ca
Review №8

Loved the personal attention and care that we received on our girls trip to South beach at this dive shop. It was an impulse to try and get a dive trip in, with one of us never have been diving before. She was made to feel so empowered and comfortable in her skills.They made every effort to get us out in the water and provided multiple options if weather was a concern. Can’t wait to keep diving and will surely come back!

Br
Review №9

Loved loved loved our instructor, what a awesome guy he was:) took care of us from start to finish, never felt uneasy at all what an amazing experience 💙

Lo
Review №10

Great PADI shop with great people, had a wonderful experience! First time Diving in Miami, will be back!

ra
Review №11

Had the best crew! They are all so friends and helpful! Such an amazing experience

Ma
Review №12

Worst instructor EVER!!! DONT book a course with them, they dont take responsibility for the bad behavior and zero patience of their instructors

da
Review №13

Great customer service and communication through email and telephone!One stop shopping and dive reservation. Knowledgeable and most accommodating.

Li
Review №14

This place was great! The instructor, Brian, made me feel comfortable and was very patient with me especially when I had a panic attack on the first dive. He didn’t give up on me and I tried again on the second time and went down. He even spent extra time with me on the second dive and I got to see a nurse shark, lobsters, a lion fish and many more! Definitely check it out!

Is
Review №15

Was really fun! The staff is very helpful. They will NOT let you drown!! I’m a weak swimmer and I was able to snorkel for an hour and a half. Loved the experience!

Sh
Review №16

5 stars isnt enough!This is a solid 6 star operation!ProfessionalPersonalPoliteKnowledgeableAnd understandingMy gf and I came down to get some scuba diving in.Last minute trip.We page gave me some issues so I called up for help.Very professional staff helped me out. Things went great and when one day due to rough seas we could not dive got a full refund.Brian is an awesome guide!Bring him French baguettes and jam!

Pr
Review №17

I had a booking with Tarpoon for Snorkelling and unfortunately the weather did not allow us to do it. The team was very honest about it gave us a very clear picture about the view not being so great. Really appreciate team’s honesty on this i will definitely snorkel with them the next time i am in Miami because i trust them!

Da
Review №18

Pat and the team are top notch! My wife and I just wrapped up our open water cert. Weather conditions threw us a curveball, but Tarpoon made arrangements to make sure we could get certified in our short window. Pat is a great instructor and kept everyone safe and engaged. Will definitely be back for more diving!

To
Review №19

Nice shop, fantastic crew. Ill be back.

Me
Review №20

Mo and Hannah are fantastic! What great instructors: very calming, very knowledgeable… if you’re looking for a dive shop anywhere near South Beach, look no further!

Jo
Review №21

We were all well taken care of and looked after. Thank you all for an excellent experience! Great crew and great value.

Jo
Review №22

Great day! Would highly recommend. Great staff and captain. I did the karline wreck and the army tanks. Would recommend for all diver experience levels.

GA
Review №23

We had an amazing time! The crew was extremely attentive and accommodating. View was to die for!! My friend and I were afraid at first but the crew was so friendly and they made us feel at ease

Ha
Review №24

Great dive shop with a great crew and instructors!

Na
Review №25

Hii i am soon coming to miami amd i really wanna do diving but do i have to know how to swim to do diving?

Ke
Review №26

Took my Open Water class here. They were great the whole way though. Great customer service. Swapped out stuff when it misfit during use for my classmate. Made a guy from a landlocked state feel right at home on the boat and 30 ft under water.Look forward to doing more dives with this center!

Na
Review №27

Great place, we had amazing experience with my husband ! Also, our instructor was great, his name is Calen,very patient and professional ! Goes out of his way to make his clients to have the best experience .Thank you guys, for such an amazing time! Highly recommended! Calen five stars .

Ed
Review №28

Great staff, great selection, and great prices. 👍

Ti
Review №29

Great service and divers were super helpful with the kids. Defiantly be back to dive Neptune with them again

Be
Review №30

The owner Val is amazing and Jack is awesome great customer service and help with al our needs.Dive instructor Hannah is the best out there, Divemaster Brian is terrific and very patient. I had a great scuba certificatetion experience 😀I have had only great amazing experiences with them and will keep going back while I live here on the beach.You guys have a great team keep it up...

Br
Review №31

DO NOT GO HERE - we should have listened to the other reviews. If I could give 0 stars I would. We had a snorkeling booked Tuesday, we arriver and they told us it’s cancelled, thanks for the call? We wasted two hours of our day. So they rebooked us for Friday. We arrive today and the clouds are dark, but they insisted it’s fine we are still going out. While standing there I started to feel faint, as I have blood pressure problems. My husband was starting to feel ill as well when he realized how dark the clouds were and we are going deep in the ocean. We asked to cancel and offered for them to keep the $50 deposit. They told us no; Even though they cancelled on us Tuesday! The woman Vivian was talking to the other employee about us as if we weren’t standing right in front of her face. I could tell Jake was trying to follow the rules as an employee and was trying to work with us. Vivian straight up wants your money - DO NOT GO HERE. If for some reason they cancel on you or you have to cancel on them, good luck getting ANY money back. They took 4 hours and $150 from our honeymoon that we will never get back. They gave us a $100 refund when we paid $250. DO NOT GO HERE

Yi
Review №32

My friend and I got our Open Water Certification here the weekend before the new year. And it was such a great experience!Our instructor, Mike, is very responsible, reliable, knowledgeable, and encouraging. The two-day course, tho compact and high-paced, was fun all the time.The staff at the dive center are all very friendly. They helped us find our own masks and snorkels. They deducted our rental fee from the purchase and applied a 10% off coupon!The four dives in the sea will be forever unforgettable for me. The sites are beautiful. We saw lots of fish, turtles and the wreckage covered with coral.I would highly recommend anyone of my friend get the OWC here!

Ma
Review №33

Amazing dive and experience with tarpoon! the dive instructors/masters were patient and kind, and super helpful with a first-timer. annie, the ships captain, was mindful of covid practices and led us on the boat with care and safety in mind. i was really nervous to dive during the pandemic but was pleasantly surprised at how careful the team was for our safety in all regards. would definitely dive with these folks again.

To
Review №34

Be aware, they cancelled our reservation due to “over booking”. They over book, then do not call you back, you have to chase them down. Very unprofessional and lack of communication.This is a horrible company.

Me
Review №35

Great diving, lots of cool fish, friendly staff, overall great time!

D
Review №36

It was a fantastic experience. Tarpoon, Miami Beach, the staff and students were one big family — everybody worked together and you felt like that you knew everyone for years. Mauricio, our instructor, was a great teacher. He explained the skills and the knowledge very throughly. He was patient and very helpful to provide us with hands-on help, to master the skill. To help master the skills, we played some fun, light-hearted games during the pool sessions. He is great conversationalist, and had some interesting conversations. I am definitely going back to Tarpoon Lagoon. For future classes, I would highly recommend asking for Mauricio.

St
Review №37

I dont normally do reviews but this was such a bad experience that I felt that I had no other choice. To start, we were sent out on a scuba diving boat as snorkelers. Normally, this wouldnt be a big deal as Im a certified diver and season snorkeler. The company called me about 1/2 hour before we were suppose to arrive (we were already in car at hotel getting ready to head over) and said its a little choppy and to grab dremamine if you get sea sick. I asked what the visibility is and if the waters are still snorkelable and the lady said she didnt know. I told her that I would call back after I talk with my gal who has never snorkeled before in her life.I called back and a guy answered the phone and I immediate said, I want to cancel. He put me on a long hold and then got back and said that the visibility if 50 ft and the chop isnt bad, and we can still snorkel. I asked again to cancel and he proceeded to talk us into going saying its not bad, youll be okay.When we arrived at the store, we got our gear ready and I took the dremamine per the recommendations earlier.When we got to the first stop, it was suppose to be a 30 ton sunken ship however, it was a reef that was 20-30 ft deep. The chop was not chop, it was waves averaging about 5-6 ft with white caps.We were warned by the guide to try to avoid the Man O Wars that are on the surface of the water where we would be snorkeling.I got in for about 3 minutes and the chop was so heavy that it kept overpowering my snorkel and I couldnt breath. Additionally, the visibility was about 15 ft. I could barely see the bottom.I got out of the water and stayed out for the remainder of the trip.My gal, never even got in.Not that its important, but I did end up getting sick during that first trip because of the heavy rocking of the boat. Note, this is the first time in my 36 years I have ever got sea sick... EVER!!!!!3 of the divers came out becasue the conditions were to bad for them and it was their first dives.6 people threw up when they got out of the water.We went to the next spot which was slightly less aggressive but still 4-5 ft chop.Needless to say, the divers that got out originally along with myself and my gal, did not get in at this location.When we got back to the dock, my gal and I went to the store and talked with the lady that originally called me. She was EXTREMELY RUDE and placed the blame on us. I dont care that I got sick but I care that we tried to cancel, they talked us into going still and we were the only 2 snorkelers on the boat... we should not of been sent out in those conditions. That was irresponsible on their part, false advertising for taking us to a different location then what we signed up for, and then had the tenacity to blame us. I asked if there is anything they can do in terms of a refund and I was shut down.So, to anyone that is considering using this company - BEWARE. GO SOMEWHERE ELSE!

Ad
Review №38

Had an amazing experience, very friendly and helpful staff. We saw plenty of fish, barracuda, corals, rays, and even dolphins!!!

Da
Review №39

Ive been diving with these guys for a long time- regardless of whether youre a repeat customer or someone new looking to get into SCUBA diving, Tarpoon Lagoon is one of the best dive centers in the world. All the staff are very personable and willing to help you with whatever you need, and answer any questions you may have. Their number one concern is safety, and it really shows. Safety is emphasized in training, on the boat, and in the shop, making this one of the safest experiences you could have SCUBA diving. Their instructors are top notch and their shop offers most courses you could ever possibly need diving in Miami. I started as an Open Water diver, progressed to Advanced, then Rescue Diver, earning many specialties along the way. I also plan to get my Divemaster from them this coming summer.Some of the sites you visit are my favorite sites of all time (including Neptune Memorial Reef and Rainbow Reef, conveniently two of their most common sites.) They also offer deeper sites throughout the week for advanced divers, and tend to arrange dive trips to other great sites which might be further away. The dive shop is also located just steps away from the Marina, which makes check-in and departure a breeze.Tarpoon Lagoon is the best place you could come to SCUBA dive in Miami Beach. Whether its your first experience with diving, or you travel the globe to dive, you are sure to enjoy your experience at Tarpoon.

Kr
Review №40

We had such a good experience! Alexa was fun, educated and made sure we were safe at all times. The whole staff was accommodating and had everything we could possibly need. I will definitely come back for another dive!!

Za
Review №41

I had so much fun. I am a 10 year old who just got certified in two days. I was with Martina and she was a great instructor. She understood that I was a kid and made it as fun as possible for me.I really enjoyed my experience underwater and on the second day the instructors did a great job of bringing me and my dad to go in the water even though it was freezing. I was really happy with my experience and I loved everything about it. If I could I would rate it six out of five stars. Overall, I loved my experience, the instructors were amazing and, most of all, the diving was good, so I would definitely recommend this place to anyone who wants to learn how to dive.

Le
Review №42

Very good instructor. Pat rocks!

Je
Review №43

Just completed our Open Water Dive Certification and it was an amazing experience. Our Instructor, Rich, is very knowledgeable, patient, knows what his talking about and allows you to learn at your own pace. He made us feel safe in every part of this journey. We are very grateful to him as well as the entire Typhoon Lagoon Staff for making sure this experience went as smooth as calm waters. Definitely recommended if youre looking into learning and getting certified in scuba diving. Do your part and theyll do theirs. Thank You once again Rich, it has been an absolute pleasure and we will see you guys soon!

Ke
Review №44

Loved our snorkeling adventure. Went on a 4 hrs trip shared with scuba divers visiting two sites (Neptune Memorial and Rainbow Reef). We spent about 45-60 minutes in the water at each site. The ocean was quiet choppy which was super fun but also exhausting. Both sites are fairly deep for snorkeling. You get to see fish, sponges and some corals but you should be comfortable free diving to get a good view.Our captain (can’t remember her name 😕) was fantastic! She ensured the group’s safety and was super caring one-on-one.Note of caution, some folks got sea sick in the choppy sea and the crew was very thoughtful in making them comfortable.

An
Review №45

Always fun going diving with them!

Ma
Review №46

Came to town for work trip and had some free time. Looked up and called shop a day ahead and they had everything set up for two dives. Got to shop and the young ladies working the counter were so nice and helpful. The place was awesome. Even had a nice lounge area. Once I met the guide (Ivan) he explained some house rules and made everything a fun trip. For an out of towner with no personal gear and stuff this place was well worth it. Thank you Ivan for a great time and the whole staff. Very courteous, knowledgeable, and passionate for what they do.

Ch
Review №47

My visit was to book a last-minute charter and rent a wetsuit, fins, and tanks. They had stuff that fit me (difficult to do at times) and was in good repair. Staff was accommodating and courteous, especially when I misunderstood something. One staff member accompanied me and another diver on both charter dives, and competently showed us both lots of life, kept track of us, and led us back to the boat flawlessly. She even gave me tips on diving and flying with dive gear. Being able to board the charter a stones throw from the shop was super convenient. Big thank you from this diver for multiple things.

An
Review №48

I have a question, in order to snorkel do we have to take a class to be certified to snorkel?

Jo
Review №49

Did the snorkeling trip shared with the divers. The staff was friendly and helpful. We were able to go to two different reefs and spend about an hour in the water at each one. Cant wait to go back!

Tr
Review №50

This dive shop is amazing! The staff is wonderful and the owner is the nicest lady I have ever met! She is extremely attentive and makes the whole experience very welcoming. I would definitely recommend this dive shop to anyone coming to Miami Beach. I am absolutely coming back to do more dives with this shop!

Ra
Review №51

I had such a wonderful experience here! I signed up to get open water certified and my experience was nothing short of amazing! I did a 3 day course with instructor Alexa who teaches very well, she, as well as everyone else there, addresses all questions and concerns you may have in a friendly way making you feel comfortable 100%. She makes sure you feel comfortable and gives you encouragement during pool exercises in order to do them in the ocean! Definitely recommend to everyone!

Ra
Review №52

If youre visiting this place within two hours of their closing time I advise you call ahead. I drove for 55 minutes today with my wife to get booties and fins for both of us. We got there at 4:35pm and they had just closed. The sign on the door said they closed at 6:00pm!When I think about the other many things that must be done with this lack of professionalism in this place I feel a little less bad about wasting two hours of my life driving to visit them today. Today I was there just for gear, but I was also planning on getting certifications and going on tours with them. Imagine they decide to skip maintenance on a boat or their rental gear because they want to go home early. You could loose much more than your time.

An
Review №53

Absolutely fantastic, Hanna was the 💣Annie the captain was fantastic 👌👌

Aa
Review №54

Went on 2 dives in June myself and 2 other certified divers. Fun dives with a good crew.

K
Review №55

I went diving with Tarpoon Lagoon on 6/14/17. Initially, I was overwhelmed by how many people were on the boat but I was impressed at how helpful the crew was to each and everyone of us. I explained that I was newly certified and needed help with my weights and Jeff was so helpful and gave me great advice.It was a rough day at sea because of the wind so most of us felt seasick. My dive buddy couldnt do the 2nd dive with me so Jose let me join him and his two students on their dive. He gave me a quick brief and was patient with me because it took a bit more time for me to set my gear up due to the big waves and feeling a bit seasick. He always checked on us during the dive and showed us some cool stuff. The Captain was also amazing! I forgot his name sorry! They were all very kind and patient! Great crew! Thanks for a great time! :)

Jo
Review №56

This is the place to go for all things diving in Miami. We were here to complete our advanced and rescue diver certifications and had an absolute blast doing it! The shop is steps away from the dive boat, the staff is extremely helpful and accommodating, and the driver training is top notch. Look no further for any of your diving and snorkeling need anytime you are in town!

Ch
Review №57

GREAT EXPERIENCEI just got my open water certification last weekend through Tarpoon Lagoon. Valerie was extremely helpful with helping me look at available equipment. Martina was an incredible instructor. She was very patient with me, helping me get through the process in less than ideal conditions. I feel very confident about my next dive. The staff really make she feel like part of the family. Located in the south of fifth neighborhood of South Beach this is an incredible area. Montys and Texas de Brazil are very convenient for a good lunch or post dive beverage. Miami Beach Marina is a site to see on its own merits as well. PS the staff is very concerned with providing a good experience and will discourage you from going out in conditions that you are not prepared for. I am thankful for their integrity. You will be too.

Jo
Review №58

Tarpoon Lagoon Dive Center’s Team is professional with a casual approach that makes you feel comfortable throughout the experience. My wife and received our open water certification and are about to complete our advanced open water certification.Scheduling our dives has been easy; Valerie, Jake, and Ledy were accommodating to our schedules and flexible as needed.They also helped guide us in choosing the right gear — they have a great selection at the dive center and we were able to maximize our financial investment by purchasing our masks, snorkels and fins heading into our first dive.Working with our instructors was an A+ experience. Mike, Martina, and Pat were passionate about their craft, knowledgeable of the dive sites, explanatory of our training before, during and after our dives, as well as understanding of our skill level and needs throughout the process. Big thank you to each for helping us get comfortable with the sport of scuba diving.I highly recommend Tarpoon Lagoon Dive Center. Quality experience by a quality team.

Ma
Review №59

Great dive shop with amazing service Pat was super helpful.

Vi
Review №60

My dive partner was my 15 year old daughter and this was the best dive ever. Shes very new to diving and the excitement that was on her face when we surfaced was priceless. If we never dove again together that Neptune dive was the bond that every father wants with his daughter, its gonna be tough to beat. Thank you for a flawless experience

Al
Review №61

We went on our last day before flying back to Switzerland to Tarpoon Lagoon for Discover Scuba Diving.And I have to admit, its one of the best or maybe the best thing we did during our 6 week stay in America. The instructor was super informative and absolut awsome.Even though English isnt our native language the quiz was super easy and we had no troubles to understand the instructor.Its a must do if you are in Miami.Great job guys!

Ch
Review №62

What an amazing crew. The boss lady (Valerie), Ledi and Emilio all assisted us at different times and the service was amazing. I am extremely surprised about the quality of service I received here. I have felt nothing but comfortable and in good hands the entire time I have been with them. I can not recommend this place enough, give them a shot I youre looking to learn or want advice.

Sc
Review №63

Ive been diving since I was a kid in the 60s, with a old oxygen bottle (now a pony) and steel 72s. Living in New Jersey I havent been diving in years. My son is going to school at UM and lives in Miami Beach, expressed an interest in diving. I was thrilled and we headed to Tarpon Lagoon Dive Center. Valerie was extremely helpful. No pressure and set us both up with new equipment. Close in price to eBay but with expert knowledge and service. My son will be headed back for his PADI certification after winter break back home. As a big believer in service, they have a new customer. I cant wait to take on a dive trip with him through Tarpoon during my next visit.

Mi
Review №64

5 stars for our scuba instructor Ivan Roiz. He was awesome! Very patient, made sure we understood why we were doing exercises, always reminded us about safety and made the experience enjoyable. I highly recommend Tarpoon Lagoon.

Cl
Review №65

I got my open water, advanced, and nitrox certifications here, and I had my little brother get his open water certification as well since I thought it was very well run. The instructors were great, and the certification dives took us to the best diving that Miami has to offer. Several friends had gotten certified here before me and recommended it as well. We all had great experiences, and I recommend it to anyone looking to get certified in Miami.

Co
Review №66

The staff is attentive and very knowledgeable. They have a great selection of gear and great prices as well. I’d highly suggest Tarpoon and Deco Divers to anyone that wants to enjoy the water. Professional personal!!!

Je
Review №67

Tarpoon Lagoon is one of the oldest and most respected dive shops in the South Florida area, Been around for many years, I want to say since like the 50s. I believe they were instrumental in popularizing the legendary Jacques Cousteau here in America.Valerie was a phenomenal instructor when my wife, young son, and myself got certified. She was patient and very knowledgeable. I would highly recommend her and Tarpoon lagoon.

Ma
Review №68

Stumbled across this hidden little gem. Very friendly and knowledgeable staff. Facilities are well kept, high quality rental equipment, and boat was in great condition. Would whole heartedly recommend to anyone.

Hu
Review №69

Even the diving trip was cancelled at last minute due to the bad weather, I still give this place a 5*. There were 5 people of us and we are all new divers. When it came to decide to go or not, we all hesitated. The shop manager understood the situation, and made a firm decision that we had to cancel the trip, and we all got the refund.2 hours later, it rained cats and dogs and I think that was a good decision for us.I will come back to Miami and definitely dive with them.

Di
Review №70

This was my first salt water dive. My guide was great and pointed out numerous sea life including eel, rays, lobsters, and a nurse shark. However, the dive shop doesnt provide parking tabs and though the staff at the dive shop assured us that we were parked legally in their free parking lot, we were towed within minutes of leaving our rental car. Staff afterward said there are spotters watching and waiting to tow vehicles. The owner of Tarpoon said they shouldnt have towed us, but there was also nothing he could do about it. Cost $251, cash only, to get our car. Issuing parking permits to customers should be considered, but perhaps someone is making too much money from this tourist trap.

Pe
Review №71

I was very pleased with the customer service and friendly staffI did see that they go out of their way to make sure you understand what you need to do to be safe on the water at all the timeAlexa is a great instructor

Le
Review №72

Thank you!

Il
Review №73

Love this center ❤️🤘 We had the most unforgettable experience in our lifes. Highly recommend this place, special thanks to Mauricio and Jacob 👍 they really know their business!

Ro
Review №74

We did the discover package (for first timers/beginners) and had a blast. Trained with Mike. Great teacher and super chill as was everybody else that worked there. The dIves were really awesome.

da
Review №75

We enjoyed our dive with Tarpoon Dive CenterCancelled on the first try due to wx but on our return we had an excellent time. Capt Lisa and Capt/mate Keith made it so much fun. Cant wait to dive with them again.

mi
Review №76

Friendly, welcoming, competent and professional. I did my Medic First Aid refresher class there and used to dive with them regularly eight or nine years ago, before these storks kept showing up at my house leaving little bundles of joy (all of which are getting bigger). .Anyway, I went in yesterday to get a replacement part for my Dacor BC, which is no easy task since Dacor was subsumed by Mares around 15 years ago, and parts are no longer available. Jake remembered me from way back, replaced my power inflator with a generic product while preserving the hoses dump valve capability, and refreshingly, didnt scoff at my seasoned piece of gear (which has all modern features and is in excellent shape otherwise).Overall, great service, and you really cant beat the convenience. Theres free parking in the garage, and it appears there are carts you can use to schlep your gear back and forth, but Im not certain of that. (Its not a long walk, anyway.)The shop is steps to the dive boat, is co-located with various restaurants, etc, and is about 2-3 minutes to/from I-395. Strongly recommend Tarpoon for dive trips, training, repairs, or retail (what else is there?) I think theyve got it all covered.

Ma
Review №77

Great team, very friendly and professional. I recommend

Fe
Review №78

Went there for a two tank dive. Had only a few days in Miami, so the dive was scheduled weeks before to be sure.They just asked for the same money they told before, no extra (hidden) costs.No had to worry about the gear, they were in good condition and dive-guide wasgreat. Boat was also good.(( For beginners: please place the dust-cup on the 1st level of the regulatoras soon as you detach from the tank, to keep it clean. Most places charge somemoney if you forget it, it isnt easy to clean. ))

No
Review №79

I have placed my deceased bride of 38 years at Neptune Memorial Reef. I really wanted to go to this dive site and Tarpoon Lagoon was suggested by several people. I was not sure about the day so I asked to have a guide to make sure I found her marker and in case I had some unexpected issues at the site.They teamed me up with Maddy, and what a great dive. Professional, on time, experienced and full service. This shop rates very high on my list of organizations to promote and return to again in the future. Full marks for an excellent day of diving.On a side note, finding the shop and finding parking as mentioned was a hassle. I ducked into the underground parking and was okay. This is something I am sure the dive shop will look at in the future. Kudos. Norm Willet

An
Review №80

Jake helped us get all our gear serviced on our visit to Miami. Also bought some new gear. Was very helpful.

jo
Review №81

I got certified but its serious business. These guys are professional and take very good care of you. They know and inform the begineer that safety comes first and pretty fish come second. So when you go down... follow directions but enjoy it too. Make sure to study the material.

Ja
Review №82

Awesome dive center with great staff. Very efficient operation with everything youd need right on site.

Ri
Review №83

Great place to start or continue anything about Scuba, A+ Crew. Definitely I will return and dive with them again...!!!

Ba
Review №84

I did my open water scuba diving there. Emilio was my instructor, who is supper nice and ebcouraging, and made my diving experience even more fun. The dives were in beautiful areas, I saw a shark!! :D Totally recommend this place.

AV
Review №85

I had been diving with them since few years ago, and I hope to be able to continue for many years!!

LS
Review №86

First and last time diving with these guys. One of those places that treat everyone like theyre in kindergarten. Safety is one thing but three hours of (4) militant staff members talking to me like a child is not how I want to spend my leisure time. Also 30 min behind schedule and cumbersome check in procedures. You get the feeling youre less of a customer and should feel priveladged to be on their boat. But hey, dont forget to tip!

St
Review №87

Went by there this afternoon to purchase a dive shorty. The lady customer service person attending me, who appeared Hispanic, hesitatingly showed me some CRESSI shorty wet suits. Upon trying their biggest size 2xL (they run small) they presented as being to small. The lady the whole time was apprehensive with me, other customers soon came in however she was fixated on me. Not even offering to order a larger size, if I cared to or not almost ushering me out the door and glancing into my small metro PCS shopping bag, I had walked into the store with having recently purchased a cell phone from up the block. I then asked her..do you want to look into my bag?,,it was that obvious. I live on Miami Beach on WEST ave and a U.S. Coast Guard veteran. I never felt so marginalized before. The owner lost a potential customer and I will inform others within the community of what had occurred to me.

Ca
Review №88

I dove on Captain Anis boat----very safe and organized. Crew was super helpful and friendly!

孔维
Review №89

Avoid this store if you don’t want to destroy your perfect vacation. I booked two discover scuba trip for today. I got a message from store last night. They canceled my reservations because they over booked. They said they can range our reservations to Friday. However we leaving on Thursday. They just say sorry and without any compensation. Oh btw the most ridiculous is when you booking a trip they will tell you you can’t get any refunds for any reason such as sick or seasickness. However they can cancel my reservations and refund me because they over booked. I use my vacation time to pay their bad management. They just destroyed our vacation.

kr
Review №90

I went here a few years back with a group of friends. I had never gone before. They gave me rental scuba wear.. which was nice. I was waiting in line for the dressing room.. there was an elderly woman in the dressing room trying on outifts and modeling them for her daughter. An employee of the store came up to me and started loudly shouting at me that I was delaying the whole trip since I wasnt ready, and I needed to hurry up. I explained to her that the woman in there was trying on clothes and I had yet to have a chance. The woman who was trying on clothess daughter got very loud with me and told me to wait my damn turn, and the same staff member that told me to hurry up in the first place apologized to her for me being so rude. There wasnt anything rude coming out of me. I literally said I havent had a chance yet, I promise I will get ready as soon as the woman in the dressing room is done. I dont know if she felt I was rushing her, or what. Or maybe she overheard the staff member being rude and assumed it was me telling her to hurry up. I dont know. Terrible experience. I was so embarrassed.

Xu
Review №91

Two stars only for the nice faculty other there. This experience is awful! I am a very beginner diver but literally feels so bad this morning. The coach is master in diving but he is not patient at all and makes me feel very bad.

Ya
Review №92

Old and unmaintained gears--broken fins, lots of holes on super ancient wetsuits etc. I hope they maintain their equipments for the divers safety! Unsympathetic, rude and uncaring staff at the dive shop. Dont expect a refund even when its their fault that your dive didnt happen. You would have to fight for it and youd have to fight hard. Even their dive guides would tell you that. Beware of the angry old lady at the reception. Youve been warned!

Jo
Review №93

Located on the waterfront. Packed with diving gear. Offers lessons.Sold us a snorkel & mask for more than twice the amazon price.

Jo
Review №94

PROS:Instructors were confident and informed2 instructors for 11 studentsBeautiful open water divesLearn how to care properly for your gearCONS:Equipment was a bit priceyStaff were kind of slowBoat scene was a little crazyI went to Tarpoon Lagoon to get my PADI Open Water Certification. On the first day we tried on equipment to either rent or buy (being a student gave you a 10% discount). If you rented, it was $25 for the wetsuit, $25 for fins, and $25 for a mask and snorkel and if you later decided to purchase the equipment, they put the amount of the rental towards your new equipment. We went over all the knowledge reviews and took 4 short quizzes. After lunch, we learned how to put all the gear together and went to the pool to start learning the practical side of things. The pool they use was super chlorinated, so be sure to wear a bathing suit that you don’t care about! We spent about 5 hours in the pool that afternoon. The next two days, we went out on a boat to do our open water dives 1 - 4. You do have to carry all of your equipment to the boat (minus the tank), but the boat is not far from the shop. It was kind of crowded and hectic on the boat, but the captain went over safety procedures and when we got to the site he told us a little about what we would find / where we should go. Once we got back to the marina, everyone had to help get all the tanks off the boat and then you could get all of your equipment off. You then have to rinse everything off in fresh water, making sure your dust cap on your regulator is ON. This is very important, because otherwise the staff have to spend a lot of time and effort cleaning and drying the regulator hoses, so they will fine you $25 if you forget to put the dust cap on before you rinse the regulator.Overall, the staff at the store were fairly laid back and didn’t seem in a hurry to get anywhere, but I do not think that affected my learning of scuba. Emilio is a fantastic instructor who really wanted his students to succeed and love scuba as much as he does. He also has a great sense of humor, which put a lot of the students at ease when we were discussing some of the serious problems that can go wrong when scuba diving. Joe was a fine instructor, but he did not really have much patience for extra questions, however, he was very knowledgeable about all the skills that we had to learn.

Ha
Review №95

Alexa and the Tarpoon crew made my PADI certification very enjoyable! Looking forward to getting my Advanced certification with Tarpoon!

Da
Review №96

If you have kids or this is your first dive ever and you enjoy 40 people on a boat this is for you. NOT ME we did two 25 foot reefs. One was super murky. NOT impressed at all. This was to commercialized, snorkels divers, kids in one boat. WARNING DO NOT DIVE HERE IF YOU ARE ADVANCED OPEN WATER. YOU WILL NOT ENJOY YOUR DIVE. I will not be diving here again.

Ju
Review №97

Got my PADI and open water back in the 70s with Tarpoon this dive shop is legendary in south Florida is run very professional but still feels family oriented

Ad
Review №98

I took my padi certification class at tarpoon Lagoon. My instructor was awesome. The crew was very nice and helpful. Had a great time

Ar
Review №99

Great place to get certified, great instructors and staff. Amazing experience!

Do
Review №100

The staff is great. Perfect location to head out to the ocean.

Information
56 Photos
100 Comments
4.2 Rating
  • Address:300 Alton Rd #110, Miami Beach, FL 33139, United States
  • Site:https://tarpoondivecenter.com/
  • Phone:+1 305-532-1445
Categories
  • Dive shop
  • Recreation center
  • SCUBA instructor
  • SCUBA tour agency
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations