I bought a complete set years ago. Told they had a lifetime warranty. Now I sent in three suitcases to have zipper pulls fixed and one zipper split. Now I’m talking about a simple attachment you use to open or close the bag. I get an email saying all three bags are out of warranty and not repairable. How is it possible they can’t repair the attachment for the zipper?I respond to the email asking what are my options and how do I get my bags returned? Three emails and no response. They don’t have a phone number to call. Do they just keep $3,000 of luggage. This company is broken. Don’t waste your money. Buy bags that are less expensive and consider them disposable. Tumi is not worth the price.

They provide superb customer service! I have been shopping here for over a year.....consistently great!

Excellent service formThe attendant and the usually TUMI quality

If I could give zero stars, I would. NEVER buy Tumi luggage. You overpay for the bags because of the warranty. Well, the warranty is bogus. I sent my bag back after 2 years of VERY LIGHT travel, it was never checked, only to be told it was out of warranty. It would cost $240 to repair my $400 carry on that needed new wheel assembly, new bumpers, and new side handle. I will be happy to by Travel Pro who stands behind their product. DONT BUY TUMI !!

Fantastic Service is all I can say. They helped me out when no other Tumi store in 50 miles had something I wanted. Great work.

Best Tumi I have been too. Helpful service. Noelle (I think that was her name) helped me replace my luggage handle. Great experience promote that girl :)

Catastrophic shop: no offer, no discount, no customer follow up.... and impossible to return a product. They do not care about customers: all they care about is their job. Went there to return an item. Computer was down: they did not offer any solution except making me come back three times for nothing.Avoid Tumi!

Peter, sales assistance here was great and very helpful

Good service, nice products, could not find anything to buy, though.

Great service and wonderful visit while i was in town

Good selection of Tumi products

Their service was second to none.

Luggage with a great quality

The best products.

Staffs are very friendly and professional