The customer service here is AMAZING!!! Rudy, Frank and Sofia made each step go smoothly. Rudy was AMAZING because he found the perfect car for me and my daughter. Its EXACTLY what we wanted 😍Then Frank was making sure that everything was perfect for us. Sofia made all the tedious paperwork go smoothly and explained everything. We really appreciate all of their hard work. Thank you

We had several offers but I stopped by Chevrolet to inquire about a better deal on a car for my wife.The cordial and courteous treatment provided to us by seller Frank Arias determined that we settled on Tropical Chevrolet to purchase my wifes 2020 Chevy Spark.Days later I happened to ask about problems with the air conditioning and while I was waiting for it to be checked, the salesman Frank Arias told me about other offers and convinced me to deliver my 2019 Nissan Rogue as part of payment for a new car for me. I ended up buying a 2021 Trailblazer and I am very happy with the treatment I received at Tropical Chevrolet.

Jose the finance manager not only made the impossible happen but treats everybody like absolute family and it’s one of the most passionate, brilliant guys I’ve ever worked with in this industry. He will do whatever he can to make the deal work for you and help you in anyway but it’s physically possible.

Excellent Opened on time My service manager was very nice took care of me fast. I then went to the parts department to buy a spare key, the guy there I forgot his name that has a beard. He is also an excellent employee made sure I got what I needed. Then Oscar programed the keys for me. It was a wonderful experience with the service department, parts department and the service managers. I will return to this dealer for future service and purchasing my Corvette.

This placed saved my life!! Walked in here not knowing i was abou to have the best experience when my buying my new car! Fidel and Noemi were the people that was helping me and they were magnific! They were all so attentious, sweet and understandable! All the time they were offering me water and snacks (best part 🤣🤣). They got me on a super good price, they helped me renew my license plate and get me the BEST insurance ever!! They did everything for me, I didn’t have to stress and run around to get different paperwork and all the bs other places make you do! If you need a new car please come here!! I am a billion percent satisfied and happy costumer! I love this place and everyone that works here, words cannot describe how nice and sweet they are!! Thank you tropical chevrolet ❤️

Great experience, good attentionThank you Raul for your help, you’re a great seller 👍🏼

Be careful with this place they tell you they can’t sell you the car for the price online. Jorge the sales manager pretty much said they can’t sell it for the price they advertise and if I want to buy it I have to buy the 8 thousand dollars in extras and tropical package. Pretty much you’ll go there and get how ever much they can sell it to you for. What’s the point of advertising your price. Jorge said people are paying more and he doesn’t care about what he has it advertised for I can’t buy it for that.

Mucho gracias Stephanie it was great buying a car with her she understands all her clients

This is my second purchase from Tropical Chevrolet, Im very happy & impressed with the service, beginning with Tais Barrera who welcomed me to car dealer, and Ana Almonte, sales representative who did miracles with Mark to qualify me to a nice low mileage Infiniti QX60. Thx all of you for your patience and support. Gd bless you all!!

Its always a pleasure to come to this dealership. On my last trip in for an oil change I ended up leaving with a newer vehicle. Its the 3rd car now I purchased here and loving.Isiah is the nicest guy ever & person who I started with years back and helped with my Finance as he has moved up. I now had the pleasure of meeting & working with Andres who helped me through the recent purchase. Lily was most helpful with reaching out while I was waiting for my oil change. Great staff!! Truly great experiences!!

Ricardo is a great sales consultant. He helped us pick out the perfect car for us. Had a lot of patience and made sure we left with a big smile on our faces. I would highly recommend anyone to come see him...10 out of 10

The people at Tropical Chevrolet are truly nice people and make you feel special. My Sales team was amazing! Frank and Rudy are the best! This is my third car that I purchase at Tropical and Rudy has been there everytime for me. Rudy makes you feel like family! I love my new 2021 Silverado LT

Awsome experience with Javier Quintero! Respectfull and asnwered all my questions A++

Get the car tire change takes 5 hours - paper work insurance ☹️☹️☹️they dont have a car wash at the service department no buffet inside only snacks i dont like it at all.Should do better for premium cars :((( otherwise no worth it to use their services

Great dealership - Able to receive car with in first contact or negotiation if lot available. Excellent service with friendly staff, while going above and beyond the service expectancies. Conveniently located right off of Biscayne Blvd. Tropical Chevrolet is the place to go when looking for your next vehicle. Looking forward to doing future business with them.

This dealer places ads on Car Gurus for one price and adds 5k on it saying they had to add some kind of maintenance on a 2021 Colorado.They baited and switched and wasted my time.Maybe they did me a favor if they had to do that much work to a 2021. They will not sell you this vehicle for the advertised price. Buyer beware

Horrible people. crooks. tried to rip me off. dishonest

Robenson and fiorella were amazing, outstanding customer service

Took me a while to actually write this. But everything still kind of bothers me so I might as well just speak on that. I bought a truck here and even though the staff was super friendly, there were definitely issues regarding the truck that were left out and I was not informed of. The second day that I was driving the truck the check engine light came on. I can only assume that they knew this was an issue maybe reset the computer until eventually I started to drive it again. I was also not informed nor did I even check to make sure that the audio was working. All four speakers in the truck were broken. Once I sat down to speak with the sales rep in regards to the monthly payments that I was looking for he told me that that was fine and doable, hours later finishing up with the financial department come to find out they told me it would be $100 more then the previous agreement made. I love the truck, eventually it will be fixed, lots of time and extra money. I just can’t seem to get past feeling like I was duped.If you don’t know much about cars, definitely bring someone along that does. Someone who knows what to look for… And maybe someone that even has their own computer to check the engine.

When even the manager seems dishonest about whether a car is available or not, you know you have a problem - people like some of the employees at Tropical Chevy are what give good people in the car sales industry a bad reputation. Wanted to drive a car they said they had in stock buy then claimed there was a deposit on it and couldnt find it after I drove 20+ miles to get there. The manager then says its at a different location. I call that location, they say its not there and wont say where it is. Which one is it? But in the meantime hey why not try to sell me a more expensive car with more mileage. Interesting. Customers - you have been warned! Lucky that 0 stars isnt an option.

Awesome experience with my car purchase.Thais got me a great deal !!!

I want to congratulate Tropical Chevrolet for having such an efficient and capable staff, like Miss Stephany, who took care of me and gave me a wonderful treatment. Thanks to her I was able to have my new and favorite car. I made the best investment of my life.

It certainly can easily be classify as one of the worst buying experience in my life. Their lack of customer service is an understatement and the rudeness/ aggressive behavior of their staff make you feel unwelcome as a potential buyer. . False advertisement and fraudulent pricing it’s just their “business as usual”. Don’t you ever spend anytime even contemplating the idea of buying a vehicle here.Their misleading official advertisement has lead me to visit their location multiple times, even with confirmation of pricing ( attached a photo ) at the time of settling the transaction, they have shamelessly bump up the price by several thousands vs their listing pricing claiming they can do so due to their “fine print”. AVOID AT ALL CAUSE - NOT WORTH YOUR TIME -

My mom and I had been to multiple dealerships before coming to Tropical Chevrolet, which we don’t necessarily regret, because we were able to recognize the amazing deal we were being given from the moment the salesman told us the price. Sebastian Sanguilly was our salesman and he was the absolute best!!! He was honest with us and upfront about everything. Sebastian helped us work out an awesome deal for the car we bought (MUCH better than any other deals we came across) and I would definitely refer him to anyone who wants to buy a car. I’m beyond happy my mom and I decided to make the hour long drive to Miami Shores to buy my car!

I had the best experience I could have wished for finally purchasing my dream car! Big thanks to Rudy, Frank and my financier Sofia! You guys rock!

My service advisor, Maria was awesome. She suggested the best appointment time as she previously recommended to me. It was not a long wait time. Im so very happy.

Spoke to these people about a Tahoe I wanted to get for my wife after I called them out on why the numbers didn’t make sense the salesperson and George the manager said I have to take the tropical package for 3k and he can’t sell me the car for what is advertised because people are paying more. They raised the price from what’s on the website by another 5k just because I have to they said. I didn’t advertise your car nor did I ask for a discount after I wouldn’t take any of the extras the George manager said I just can’t sell you the car for advertised price. Reporting you the attorney generals office first thing in the morning.

THIS DEALERSHIP IS A HORRIBLE! MOISES WAS A LIAR, AND JORGE, HIS SERVICE MANAGER COULD CARE LESS ABOUT THE CUSTOMER OR THE CUSTOMERS SAFETY. THEY SOLD ME A CAR WITH CORDS ON THE TIRES AND NO BRAKES, WHILE TELLING ME THAT IT WAS INSPECTED AND SAFE FOR ME TO DRIVE HOME 1,200 MILES. THEN THEY DO NOT RETURN CALLS OR TEXTS.

Carlos and Jorge were absolutely awesome in getting me a brand new 2021 Chevy Tahoe Z71. Cant say more for how they helped me get this done. A great place and I would recommend it 100% to anyone.

My 1st time taking Big Beautiful (traverse) to get route service and my experience was great. Customer service was on point, service was excellent. Even offered checks for free. Thanks! Will return. Only one thing they forgot to do that they said they would, was contact once service was done (the only hiccup) over all I’m satisfied!!!

DONT EVEN THINK ABOUT IT.I have been trying to call them for 3 weeks to get a copy of my finance documents for our CPA to no avail. Every time the phone operator transfers me to finance no one ever answers the phone. One operator even told me Youll never speak to someone in finance whatever that means. Their website does not list an email or even a direct number for a single person in finance. The number that is listed is the main number. The way they treat customers after the purchase process is utterly disgusting. Our company has purchased other Chevys in the past from a competitor (Bomnin) and never have we been treated this way. We decided to try Tropical because of their radio commercials, even drove an extra 45 minutes out to them. What a horrible mistake that was.Theyll respond to this negative review with a generic auto response to call the main line for assistance though ::Insert eye roll here:: and less we mention the fact that after a month of owning our 2021 0 mile Silverado, we were having battery issues.

Tropical Chevrolet Collision did a perfect repair and paint job on my truck! It exceeds my expectations. The employees are supremely patient, kind and helpful. You can trust them to do excellent work at a competitive price. FIVE STARS!

I was able to buy my first vehicle thanks to Thais . She helped me during the whole process.. I will return to that location for years to come. Thank you so much !!!

I 100% satisfied with Tropical Chevy and my advisor Geovanny. I definitely recommend the great service here.

Fake news!I purchased other Chevys and Cadillac’s from a competitor and thought that I should try Tropical because of their radio commercials.What a horrible mistake that was.It’s not true that they approve your credit doesn’t matter how bad your credit is, NOT TRUE AT ALL.To approve my credit they asked me for a trade plus 13,000.00 dollars down payment. That’s was just to purchase a 40,000.00 dollars used Suburban. I went to another dealership in the same day and got approved for the same car in the exact same price with 5,000.00 dollars down payment. Que te parece?

We are extremely happy with our purchase at Tropical Chevrolet. Overall completely satisfied. Thays did an outstanding job helping us to find the right car for us. We will recommend them to everyone We know.

I was happy from the start. When your representative Mr. Suarez gave me a tour of my vehicle and pointed out some issues. I initially was just interested in my immediate problem he was helpful in discussing 30,000 future problems.

Came here with my boyfriend to look at a car that we saw advertised online. Made an appointment to test drive and was told it was available. When the time came to pull the keys all of a sudden the car is not available, first we were told someone else had a hold on it, then it was sold, then it was available but at a sister location, then finally back to the original story of being on hold. The salesperson we were dealing with was extremely rude and overly aggressive. Tried to push other more expensive cars on us that did not look worth the price. Also he seemed to know nothing about the vehicles resorting to just reading off the paper, but somehow knew the exact price even though the prices were NOT listed on the cars. Seemed like he was just pulling random numbers trying to force a sale. Everything just seemed very shady and dishonest. Also for those that are wary of dealerships during Covid- only 3 staff members were seen wearing masks, everyone else was maskless and not social distancing. Makes you question any sanitation efforts. Avoid this place, there are better locations elsewhere.

Very good dealership. The sales manager Dairan gave me the best deal and my salesman Kent helped me out with the car I liked. I will come back soon for my next car. Thank you Tropical Chevrolet

Well…I went to Tropical Used cars to sell my car. They literally blew me off and told me “you should just go somewhere else.” Ok great, so I left. Then you me of the sales consultants called me back and asked me to come back, because they were serious about buying my car. So I went back, and Mauricio the manager signed a document saying he’d buy my car for 26K. I called them today to let them know that my title had arrived in the mail, and they told me they are “no longer interested”

Do not waste your time with this place.They advertise their car online at a certain price but you will never get this price.Range Rover was $45.000 online but once sitting to négociateur the prices it went up to $54.000.I am ok to pay taxes, tags and even garage fee (over $900..lol) but the Tropical Chevrolet insurance for $3,200?.? Hell no!They forces you to get it. No option to remove it. The guy went down to $51000, I made an offer at 49,000 he came back with best price now is $52,000!?!?I went home and the following day decided to call the manager for used car…after wasting my time for over an hour he came back with his best price at $53,750…Those guy are so unprofessional … A complain was file to BBB …those people should not be in business….

Called a few days before the appointment and was told the price for an oil change was $59.99. On the day of the appointment, service manager told me it was $129.99. Contract says $99.99 and my credit card was charged $153. I got the same service 2 or 3 times before and was charged different places each time. The place is very shady with prices and keeping their word. I was told by the same manager that price will be adjusted and still nothing. I sat for 3 hours waiting for an Oil change and car shook when I drove. Went to Phil Smith Chevy and 2 tire screw were loose.

Gabriela was excellent in helping me and my family find the perfect car and deal for us! Thank you so much will definitely be repeat customers as long as she’s there!

Andres very nice person and good service! His is the best in Miami. Recommended 100%

The attention and care shown by the employees of Tropical was above and beyond my expectations. Thank you to Gaby and Moises for their outstanding help!!

Domenica Diazs advice was very good. I recommend seeing her, she is very friendly and patient. Nice place.

Manager/salesman Harris McBride displayed the most unprofessional behavior Ive ever experienced. I have been a sports car buyer for nearly a decade and in my time I never been so turned off by a dealer due to managers behavior. I saw a listing online, called to ensure it was available, Barrera from sales was very nice and said was was available. I took off from work early and was being toured around the car by the very helpful and polite Bradley and Raymond when Mr McBride comes out yelling that I need to get out of the car. His loss of emotional control in the situation was embarrassing to witness and should never occur in the direction of a customer. I hope that the beautiful C8 corvette will have folks with more customer care to follow such a worthy sports car. Something should be done to address Mr McBrides behavior around customers.

Service staff is good, Paul the Service manger has ben there awhile and does a great job.Steve handled the check-in and out for the vehicle.The place itself is comfortable.

Poor customer service by managers.Good attention by salesmans but do not talk with manager Noemi. She disrespected me and my wife and tried to make me feel stupid. Shes sarcastic and doesnt know how to deal with people.

This places is terrible. They want your money after that, getting any kind of respect from anyone after words is like pulling teeth. Calling is a waste of time. No phone etiquette whats so ever. I would like to Thank Tropical Chevrolet for reminding why I hate car dealerships in the first place. Please buy your next Chevy or other used car somewhere else

The customer service Gabriela Evins was able to offer me through the phone was completely unmatched to anywhere I have ever shopped for a car before she was well informed, respectful, patient and most of all very kind which is very difficult to find now a days. I would definitely recommend tropical Chevrolet 10 times out of 10 to all my friends and family, thank you.

First time buying a car at this dealer, Jaime was the person who assisted me and 100% recommended, he was very nice and helpful, first time leaving a dealer with a good experience.

Well, I normally don’t write review when buying a car, but to be honest I was amazed by the experience that i had at tropical Chevrolet …Carlos my salesman was very professional and friendly …The Manager Sofiane, was really helpful and made it happen …this was by far the Best place to get a car !!! I highly recommended .

Thank you Luisiana for helping me with my purchase. Made it quick and easy. Very knowledgeable in the different vehicles !

My sales person Louis was amazing and patient with me and he made sure everything was on point for me to take the car home that same day, he was even able to work with my credit and I appreciate him a lot

Rudy De Lemos is excellent, I would totally recommend him, very patient.

Great service I will highly recommend this place. Vivian made my experience of buying a car so easy. She is so amazing. If you really want to buy a car in a place with good prices and great service dont go any further.

There was a high pitched noise coming from the rear of my truck, so I took it in to figure out what was wrong. I was told my truck had a problem with the tires (even though I told them the tires were fine), but I’m not a mechanic, so I paid to have the truck tires replace and a few other things. $1500 later, the noise is still there. They did not address my problem AT ALL then got rude with me when I asked that the problem be corrected and my old tires put back on. Will never come back to this dealership.

It’s always a joyful moment at the tropical Chevrolet location. The staff is awesome but I always get the special care from Roxie, Maria, Ruben and lastly ROBENSON they are just AMAZING additions to the staff the above location.

Amazing experience, Sebastian Sanguily was my sales rep. Everyone at the dealer was very professional. I will be recommending to all my family and friends Tropical Chevy.

I have never gone to a dealer and left so happy. I was assisted by Thays. She was patient, easy going and got me a great deal!!!

Tyson is very helpful. He always go above and beyond to make sure my vehicle is serviced. There was an issue with my radio not updating. However, Tyson and Roxie made sure my vehicle was right. Tyson always has a smile on his face when my husband and I bring our vehicles in for service. I really appreciate great service. Thanks

Very good attention and advice from Domenica. I recommend buying your car here! 10/10

The last couple of weeks Ive been looking forward to buying a car, thanks to Mily and her excellent service I finally found the perfect one! Definitely an amazing experience

The best place to buy a car 100% recommended thank you Javier

I called the store and asked about a number of cars and was told they had it then that they did not and that they could not send me picture.Im way north of mia and it would have been t much of a drive to go not to get a picture at least to make a sale.......... shady

I had an overall great experience at the Tropical Chevy. Geovanni Suarez was very professional, cortuous and addressing the issues in a timely manner. Even though they are always busy at that service location They necer go out of sync. Thanls again

Thanks to Andres for helping to find my car very friendly excellent service I will recommend you

I visited the Chevrolet dealer on the 31st of August and Oscar was my sales rep who help me find the car that I wanted. He was very knowledgeable in the car and showed me all of its features. Very kind and professional. The finance manager Johnathon got me the best price and exactly the amount I can pay for the truck. If you are in the market for any truck check out this dealership. Their customer service and professionalism will exceed your expectations, guaranteed.

They don’t try to negotiate anything waste of time and when you give them an offer they say no and good luck. horrible service specially from the manager

I switched to Tropical Chevy after having a horrible experience with the service department of another Miami-based Chevrolet dealer. They were recommended by a friend whos been a customer for a long time. My experience with them is entirely different compared to the other one. They keep me informed about the status of repairs, do a timely job in trying to return my car as soon as possible. I have been interacting with Maria as my service advisor and Paul who is the service manager. Both of them are nice and helpful. They make me comfortable and I dont have the feeling that they are trying to talk me into buying unnecessary services. I have plenty of other Chevrolet dealerships closer to me, but I still prefer to visit them despite the fact that they are 20+ miles from me. I dont have any experience with their Sales Department so I cant talk about that, but their Service department is the best I have been dealing with over the years.

The staff were very friendly and helpful. The location was excellent!! Thanks javier very appreciated with you

Dominica helped me a lot with purchasing my new car; she had knowledge of the vehicles and the features. She answered all the questions I had and made the process easy. I would recommend her as a sales person if you are looking for a new car. Definitely coming back in a few years.

Maybe this place is taking advantage of desperate people in need of a car, they advertise one price online then bait and switch you with some tropic care fee which is $999 ( a fee for what theyve done to car before advertising it)but the car was dirty and check engine light on and all these other random fees, as a business owner myself I couldnt believe what I witnessed there; the environment, the lack of knowledge about cars and the excessive fees for buying a car, not to mention trying to sale me a car with a check engine light on. Buyer beware- expect up to $3000 more in random fees .

Miss Stephany has given me the best attention, thank you very much for the service I am august with it

This was one of my best experiences with a dealer, kind, fast, understanding and reasonable. Alex Montalban took time and care of me in finding the perfect car at the right price. 2 day process that could not have gone any smoother.Thank you Alex and thank you Tropical Chevrolet for helping me find the car of my dreams

I want to thank everyone at the dealer for their attention especially to mr. Martin and Carlos

Rudy De Lemos it the best, we just changed our cars and it was a smooth transition.

Thank you Luisana for all your help. Your are the best! Love my new car.

Very courteous and professional. Provided all the information I needed. Harris Mcbride went above and beyond customer service levels. Car was better than advertised.👍🏾

Called to the store to get some info spoke to Luisana she was able to help me choose the car I wanted and set up my appointment. Thank you for all your help very pleased with my purchase.

Very good service and thank you very much for the attention of Miss Stephany for the treatment provided and grateful for the information regarding my purchase.

A very courteous staff very professional didnt have to wait for long before I got serve.I really liked the environment I Will definitely bring my car over there once again.

Highly recommend this car dealership .Easy and fast process they have a lot of car options the sales men are very nice .Yinet the young lady from the internet sales was very sweet and nice and very friendly .Very happy with my purchase

Thank you to Gabriela!! you have helped me a ton when trying to find the car i want! If anyone needs help they should definitely talk to her !!

Gabriela was excellent through the phone. I had an amazing experience and would definitely come again.

Buyer beware!!!Drove 2+ hours to this dealership, they knew my son was coming to purchase a 2016 Ford Expedition we spoke to the sales “ MANAGER ANNA “ she knew he was coming she made the comment that he would be able to test drive and purchase the vehicle. Once my son arrived and asked for her and the vehicle he was going to purchase as they sent him the link to qualify for a loan and he was approved for way more than the used vehicle he wanted, the Ford Expedition was not there and they said they “just” sold it. So what they wanted to do was lure him in and try and get him to purchase a new vehicle instead of the used one my son had his heart set on. Quiet simply put BAIT AND SWITCH but my son was smarter then they thought and just left. Buyer beware of their bait and switch tactics. And for the most part you have to try and understand broken English.

I just wanted to take the time and show my appreciation to Gaby she has excellent service anything I needed I could count on her to be there for me! THANK YOU!! ❤️

They have a very good service, recommended many times, the information that Miss Stephany gave me helped me a lot with my purchase.

Yinet was very kind and informative about helping me tryin to find a car. Highly recommend!

Highly recommended, the very good attention from Miss Stephany and I am totally grateful for helping me make my purchase.

Reuben was inviting and helpful, appointment was at 9am, we were greeted immediately. However, no one came to talk to us, or tag the car to take our car back until 9:45amNo sense of urgency, no one let us know if they were running behind, nothing.They were all on their cell phones, and talking.I’ve worked for Chevrolet in Orlando in the past, in sales and this was not tolerated behavior.Maria finally came out, had lots of attitude, and pretty much gave off the presence of “why are you even here?” No apology for the wait when we mentioned it, nothing.After waiting for almost an hour, for her to tell us to just drive the car would be 3 hours, we said nope, and left. (Mind you we were the first appointment of the day)This was the second time for us to make the appointment now, and we will not be returning to tropical Chevrolet.Chevy makes great vehicles, but entertains associates that are not so helpful to their business. Sad.

10/10 my best experience in a dealership, and everything because of Mily, she was the best. Id recommend eyes closed

Used service: excellent customer service, very knowledgeable, told everything they were doing, explained through and through. I appreciate it all

Spoke to someone named Andres over a two day period. At first was pretty helpful took my information quickly, end of the second day as I was trying to seal the deal because he said I was Pre-Approved for the BMW. I then notice the listing was taken down off the original site it was posted (Not Tropical Chevrolet) but he seems to work for them. I asked for pictures at the end of the day which he never sent me, I then reached out again the Third morning to see if the vehicle was still available because the listing was down & for the pictures I asked about the day pervious. All he says is “I will check”. That was 9am it’s now 1pm with no response yet again. Pretty much got a hit on my credit for no reason because I have no idea of this vehicle was even available to begin with. Highly do not recommend if you come into contact. Maybe just speak directly with the dealership.

Robinson was great. He was patient and informative.This is my second lease with him. I will not hesitate to reach out to him again when I need those services.

Agent Lucas is a great man, very helpful and pleasant at all times.

Gaby was amazing and offered a warm welcome from the very second I came in I was initially very unsure of what I was looking for and quite nervous however she explained everything to me and was very helpful and patient with me her customer service skills exceed beyond my expectations and I’m so glad she could help me with picking which choice works best for me!

Very good that they hire people who know how to treat clients as we deserve, Miss Ana who assigned me did a great job.

Honored appointment time. Knowledgeable service advisor. Had the car back in just a few hours. What more can you ask for.