You can get to this place without an appointment, especially when you have an emergency but no matter how you arrived, the wait is long. Some employees will try to make you feel comfortable, others do not care and do not greet you even out of politeness. They have a great slogan in their waiting room: proud to serve Starbucks coffee and when you go to the machine it is out of order. If your products are expensive and the wait is long, you should offer us excellent customer service.

Great experience. Was in and out quickly.

I had an appointment last Tuesday that was scheduled in advance. I do have a gold extended warranty that was bought at this place last December. My appointment was for 07:00. I arrived before 07:00. At 12:25 I did ask about how was my car doing. Surprisedly, I figured out that my car wasnt being touched. Of course I showed my madness. When I asked about the manager and employee very moody told me the manager was on his brake and it will take about an hour. I ended up crossing the street and looking for the manager of the dealer. I bought my car there as well as my extended warranty. This place is a disappointment and a shame for Miami citizens.

Fastest time for an oil change: 2h...and no rentals available, I was lucky somebody care and she was able to find me a rental or else I would have lost my day of work.

I had an emergency and needed to be towed to the service center, I was not able to make an appointment prior yet they were able to accept my vehicle right away since it was still early morning. I received my assistance from Manny Arancibia and he was the most helpful I highly recommend you ask for his assistance when arriving at the service station. Manny was patient, honest, and took his tome to explain everything from quotes, to the services charges that would later appear on my invoice for the work that was done. He checked with me before the mechanics proceeded with repairs. I am grateful for his professionalism.

They never answer the phone, Ive been trying to schedule an appointment for the pass month and nothing.Terrible service and very stuck up workers, there is only ONE worker who actually does his job and is attentive of the clients.

My experience with AutoNation Nissan Service has been less than 1star.As far as experience, I dont think I had it better than when Rafael Marzo was working there as a service advisor. It seems that every time I call to check on the status of the repair of my fathers truck, which we use for our business, not one person knows what is going on.The person directing the calls also has issues finding who I am and what I have servicing in their service garage. I am beyond upset that I paid $3000 for my last service because I am back to square one with the same issue. I know things happen and that they may not be perfect but a call from my advisor or their director would have been satisfactory.I dont know how they expect to run business this way. If they were on my end as a customer that paid $70,000 for a truck, they would expect higher quality of service and not what I am receiving now.I hope that my review helps their service area to structure their department differently and better but also clients to know what you buy and what service you will be getting.

I have rented a Nissan Murano at this dealer. The experience with the seller Hansel Pérez has always been wonderful. His customer service is unsurpassed. I had to bring the car twice to repair, first they had to change the transmission, at that time. On occasion Alejandro attended me, who helped me a lot. His attention was very professional. This time I had to go because the car had a strange noise and Mr. Jorge attended to me. I felt very poorly attended, in fact he mistreated me like never before. They had mistreated in this country. They had to leave my car in and they gave me a rental car. They gave me a Nissan Altima, which Im not adapted to driving a small car. Besides, it was dirty inside and out, it couldnt be touched. I was like this because of COVID, and when I told him that I was going to complain, he told me to complain, obviously they do not take action with the employees who mistreat customers in this place.When I spoke with Mr. Pedro Villalobos, I could see that attention to Customer is not the main thing in this Autonation. I think I will never go to this place again.

I want to start off by thanking our salesman & manager Carlos’s for making this the easiest and least stressful car purchase that I have ever experienced. We went in to purchase a Rogue for my Grandmother to replace her old Rogue. We wanted to keep it the same for her since it is difficult for her to learn to new things. They went out of their way and searched all their locations to find the closest car to what she is used to driving. They found the exact one she has down to the color and all the features that she had, which really made it an easy transition for her! I would recommend these guys to anyone and I would definitely go there again! This was really a dream com true for us to be able to do this for her! Thank you for everything!!

Update 5/27/2021. Was there for more than 4 hours for a tire replacement. My bet is the car parked for most of that time since there is no way it takes that long to replace a tire. They said they didnt have loaners available, but there are 2 parked outside and one lady did get one as her car had to stay. In the past I gave 5 stars to this place, but this is not the case anymore. I used to do services with Pedro(who is amazing), but since he got promoted I had to do the last couple with Alejandro (and every time it takes 4 hours at least!!). There is something wrong when simple services take this long. Maybe its because of a shortage of mechanics due to the pandemic, idk. But something needs to be fixed.

Slow service, no one answers the line.I recently went to fix one of the censors, oil change and wheel alignment it took for ever which is kind of understandable so I told them Im going to need a car to get to work after this and for tomorrow. Needless to say it took 2 months for my part to come in when they told me it would take a week and a half. No one ever got me so, I kept calling to check on the status, turns out the person that was in charge of the part moved to a different location. Fast forwarded I told them about needing a car, next they denied me and said no no no no, so I had to figure out a way to get to work and at 4:50pm I get the call saying, the car wont be ready today and if you need a rental you have to come before 5pm.I asked them for the rental before I left because I knew it wasnt going to be ready, now to only have 10min to resolve while Im at work...I also have been telling them 3x that the car is making noises, the trunk door and the drivers seat. It makes a noise as if something is loose but, the 3x they just put in the report that they couldnt recreate the noise. I told all you have to do is accelerate and itll start rattling... but nothing.

Worst repair service and car service in Miami don’t go there

Andrew Ayala provided excellent customer service. I appreciated his level of detail and assistance.

The worst place to do the maintenance.Appointment 8:30 Am and 10:30 and the car is not ready yet... never again!!!!!

Always have issue talking to service advisor!

Customer service a lot of excellent attention but the service to the car very poor and poor I had to take the car back all the engine full of oil and the oil dipstick the engine was missing more than a quarter of oil

Put on hold for 20 minutes this morning while I was trying to schedule an appointment.

Customer service in parts sucks they can not help me with something specific and they are just rude when your trying to be nice and take things to heart if you want a better experience go else where so you dont have a migraine.

Great service. Nice staff. Very professional

Went to this place because I had a engine noise and stalling problem. Was asked $130 for a diagnostic. Left the car for the diagnostic, next day the mechanic calls me saying that I would need to change the fuel pump, sparkplugs and ignition coils because it would solve the problem, I was asked $1500 to do the fix with the stalling, then I asked about the engine noise fix and the mechanic simply asked me engine noise? It wasnt written here that I should check for a engine noise, so the guy who attended my repair didnt even write my problems (which were only 2). Went to the store and asked what was the cause of the engine noise and they said it was because of the fuel pump, sparkplugs and ignition coils (which obviously isnt, I replaced the parts by myself and didnt solve the problem), after I said that I wasnt going to do the repair inside the shop they simply just left me with the wrong diagnostic and sent me to the cashier, THEY DIDNT EVEN TELL ME IF THEY DID THE PENDING AIRBAG RECALL. I spent 130 dollars for nothing, incorrect diagnostic and extremely incompetent staff. I would never recommend this place to anyone, save your time and money and go to another nissan repair store.

Poor communication when reaching out regarding a part for my Vehicle its been over a month now and every time I call to check the status of the part I can never get in touch with my Service advisor.

I usually go to the Bilsidles Nissan on 107 Ave and do not need to have an appointment to service my vehicle. At this location apparently I need an appointment be cause they were too busy. I just saw a few cars and the tech where drinking coffee.

Thanking the free anonymous detail I found in my old car, with the cable for pulling up the capo

Manuel took very good care of my car. I usued to dread maintenance appointments like the DMV, but this one was actually relaxing.

Very good very professional and theyre really informational and they know their job title very nice people

Always professional and efficient service.

Never answer phone.

When I arrived a gentleman opened the door of the car for us and was very educated and polite(sadly I didn’t get his name, he was wearing a black shirt and was very professional) he pointed me in the direction of a guy named Jesus, who was going to be our service representative. So far so good right ? Sadly that would not be the rest of the experience.Jesús greeted me with an attitude and started our conversation by saying there was going to be a long wait of at least 2 hours because I showed up without appointment, he was rude and impolite.I walked inside, sat down and waited for a few minutes until I realized that I don’t have to put up with anyone’s bad attitude specially when paying for a service.Went to retrieve my keys and Jesus asked me “why?” When I replied “I am going to Palmetto Nissan where they treat me better” the guy kept holding on to my keys and would not release them with an offensive and cocky attitude. I ended up getting my keys and leaving and the guy kept saying “bye” with a smirk.It is a shame that this place located in the heart of a colorful and lovely historical neighborhood like calle 8’s surroundings, treat people like this.Kudos to the gentleman that opened the door for me when we got to the place. I wish Nissan provides better customer training to some of their employees on the site. It speaks volumes of management on this place, or maybe it was just this Jesus guy, but my experience was bad. Would definitely not recommend it to anyone. I’m sitting right now at Palmetto Nissan and my car is getting fixed, no bad attitudes and I will be giving them a great review.

Excellent service Speedy repairs and they keep you informed of what they are doing

Everyone was very welcoming and helpful, the waiting room was clean and offered lot of amenities. I dont know average prices for services, but $45-$55 for an oil change.

Excelente service.. Andrew in service area was grate..

Well, I am satisfied customer I did take my car for service and as always, from the service advisor to the techs all of them did their best!!...thanks guys keep it up!!!

Always on time, excellent customer service.

Excelente!! Very happy 😀

Great service and attention to the customer

Very bad experience. Dishonest people, need to change the staff. Never back again. I was using the service for years and now I open my eyes.

Very good.

Have been there 2 for the same problem

The employee is very professional

Gray price to purchase car new and pre on

Great service!

Great service and quick

So so place

2 hours delay without moving my car. I left without doing maintenance on the car. I do not recommend it

Excellent service

GREAT PLACE TO GET VERY GOOD PRICES ON SEVERAL OF ITS VERY NICE CAR MODELS. I LOVE AUTONATION NISSAN MIAMI.

Again a fatal attention, my 2020 car has a constant sound in the brake pedal and according to this branch the warranty cannot solve it and even looking out of warranty they did not give me a choice either

Excellent service

Bad place to buy, I took out a nv200 vehicle, they sold me products that are not necessary. Canceling them was a long and tedious process. Today I call for the plate of the van already after 1 month and I was attended by 4 different people for the final saying no .. from me I never buy again at this dealership

It says that they close at 7 ... I arrived at 4 because I needed an oil change ...A certain Jorge had me waiting half an hour and Nothing y

Good service 👍

Well

Very good. Although I could not have the service in my car but they were attentive in the questions we asked will be for the next

Very good and their workers have a good deal with the public

Super good!!! The best service in the world, super attentive, from Tomas the young man at the door to Mrs. Cashier a love Congratulations ....

Good service, very friendly people and the return was made very well, thanks

This place is the best for good service and they are also fast with customers

Very good service

Too expensive

Excellent good service and good attention

Very good treatment, and good quality of work

The service has been terrible, it seems that they go out of their way to treat their customers badly .... Unfortunately I have a service contract with them, unfortunate ... it should be noted that after 5 days waiting for a spare part and telling me that my car was disassembled, a representative calls me to tell me to take my car, which was never disassembled, he gave me a card that I should call to see if the spare arrived ...

Great service.

EXCELLENT

It is the worst place to service the car the truth for services like that I do not get another Nissan but no joke

How good it is to find friendly and collaborative people. For me it was important but I knew it was solved only by changing a fuse but I didnt even know where the rifle was. Search the browser for a Nissan car dealer near me and find this dealer. From the time I arrived, I was treated excellently by Randol and then I completed a very collaborative attention from Yoisel on spare parts and Tony, who provided me with the clamp to change the fuse. Thank you very much for helping my day start well! God bless you!Luis

Thank you for the attention, welcome and service that I have received from all the people who work in this AutoNation Nissan center. I have felt very well and satisfied. Especially my thanks for your attention, good treatment and service to Assistant Service Manager Osmary Gonzalez.

Pedro Villalonga attended me excellently, a very kind professional person

Very good customer service department

Excellent service although I did not buy anything I was just looking

Excellent attention

Ecxelente service 👍

Very good attention and I got what I needed.

Excellent service

Regular service