Everyone was so helpful and accommodating!Had a very unique issue within a 5 day time frame and they just took care of everything and provided me with a military discount for everything!Loved This Dealership and it’s service team

Carmen is the best!! She is very sweet, friendly, professional and always goes the extra mile to help me with my truck. Thank You for having great people like Carmen. She is a big asset to your company. You should do something nice for her,Like give her a gift card or promotion. She really deserves the acknowledgment and credit. Thank You again for having Carmen there.

Initially I rated this dealer 1 star because I was rejected of a warranty coverage before the technicians even saw my vehicle. It still disappoints me, and I had to resolve my own warranty issue with a Firestone. Ridiculous that a Firestone would warranty my tire but the own GMC dealer wouldn’t. Either way, I’m correcting my review to 3 star because the Vice President Jeff was attentive to my emails and made up for what the service advisors lacked. I would not take my vehicle here, but I can’t ignore good attention and responses from managers.

Richard and Rolando Pardo were amazing. Very professional and went the extra mile to ensure my car was ready in a timely manner. It was a true pleasure to do business there.

Robert Garcia was an incredible! Assisted my every question, comment, and concern over the long process of my deciding on a new vehicle. Robert was to the point, accommodating and very informative throughout the process and including with the assistance of my trade-in (Though the trade-in manager seemed shifty in his low offer). Even after the sale, Rob checked in, assisted me with a registration issue, and provided great info on perks. Highly would recommend!

Bought my Buick Enclave here last month. I love it. The process of buying the car was quick and the salesman Gerardo Perez helped us alot. Thank you!

Just so you are aware, I have been a customer for over 10 years and I have never been happier with my service. My “new” service manager Michael Valladares was awesome and the beat I’ve had yet. He updated me on my service and made it a seamless experience. I’m recommending him left and right to my Friends that own GMC/Buick and Cadillac. I’m glad he’s at Williamson.

WORST experience ever. Although I have been there before this time was really bad. I got there at 10:30 and left at 1:00 ish and just for oil change and tire rotation;could not even wash my car. If your people were too busy, the person who was after the service, Carmen,should have told me before so I did not have to wait that long doing NOTHING in your lounge.Even worse, they were going to charge me for the FIRST SERVICE !!! Very poor customer service.

I would avoid dropping your car off for a service on a Saturday unless you want to sit around and wait for the 40+ cars before you to get checked in. This should be a simple 5 minute process that involves handing over keys and leaving. Instead of fixing the process to be faster, you’re offered Cuban pastries and coffee. Maybe some value a Cuban pastry over their time on a weekend, but I don’t.

Carmen and the whole Williamson staff are great. Made the process simple and easy.

I found Michael Penn to be a good listener and worked hard to get me what I was wanting, needing, hoping for, and he got it right the first time! From a simple inquiry through the internet on a helpful website, I received responses from about 7 Buick dealerships (5 in Florida and 2 in Wisconsin). All but Michael Penn of Williamson Buick tried to interest me in what they had in stock. Williamson did not have one either, but that did not stop the Michael and the Williamson staff. They searched out other dealers inventory in their network and found exactly what I was looking for. Thank you Michael and thank you Williamson Cadillac Buick GMC for doing what you did to make my hopes for the car I wanted to become a reality.

Always a pleasure here. Friendly and they treat my truck as they should. Always recommend them

Slow. Took 2.5 hours for a basic service. Then, tire sensor wasn’t set up properly and I had to have roadside come fix it.

Made an appointment for service. Vehicle was at service center for 9 days and no call as to an estimate. I had to call several times before I reached the service advisor. Not informing the customer is unacceptable. I finally received the most ridiculous estimate to repair the A/C which I had to pay for that was nearly $200. I took the vehicle to another repair shop and had the A/C repaired for a fraction of the cost. The estimate I received at Williamson for the A/C was not accurate as the part claimed to be bad was not. I have lost all confidence in this service center. Additionally, the oil change previously much less was nearly $100. Taking my business elsewhere.

Things I had done recently:New radiator and hosesFront brake pads changed and rotors resurfacedOil change & filterCabin air filter changeNew battery (under warranty)Engine mounts and struts replacedWiper blades replacedAll the above work was done well, and quickly, so Im pleased with it.I also requested that they wash the car, and my service rep quoted me a price of $70.Without my consent, my rep changed the wash to a detail, and I was charged $129 instead.While I understand that the vehicle had flower pollen stains on the paint that required extra attention, I should have been consulted before the detailing was done, and the extra charge was assessed.My wife had a conversation with our service rep, who told her that she spoke to the manager, and that the manager said to remove the $129 charge from the bill.The $129 charge was NOT removed from the final bill, and I am not pleased about that, considering I spent $3700 on other services.

Amazing customer service as always. Knowledgeable and professional staff, and my scheduled maintenance was completed faster than expected and they even washed my car.Thank you!

Robert Garcia was great throughout the process. Kept me informed about the status of my order and made the process easy and fast! Great customer service.

Mr Ron peoples excellent sales consultant, fast service.

Brought my vehicle in for service. Skip Moosang is a true professional that provided me with exceptional service. During my visit I required a ride to Coral Gables and had the pleasure of being driven by Martin who also afforded me exceptional service with minimal wait times being escorted to and from the dealership.

Carlos Gomara is great to work with. He makes sure you get the attention you need for your vehicle, especially given our busy schedules. Don’t know if there is a lead advisor position, but he should be considered for it! Great, clean facility, snacks, refreshments available.

I continue to be a loyal Williamson Cadillac customer. Recently I had an important meeting and when I came out to crank up my Escalade the battery went dead and the Dash looked like like a pinball machine.I immediately called roadside service and Manny Ortega who has come to the rescue whenever needed in the previous years on my Escalades came and saved my day. A new battery in a Flash and I was off and running to work. It is people like Manny that keep me at Williamson Cadillac knowing that they are always there standing behind the vehicles and giving me the outstanding service that I count on. I will always recommend Williamson Cadillac and Manny Ortega is one of the big reasons why..!

Mike Penn was unbelievable, I have never, ever being treated so well on a dealer while purchasing a vehicle. Mike knows the product, and must importantly me as a customer. He took the time to know what I wanted. And it was an honor for me that he took care of me, Mike is a legend, I’m sure you know why I say so, if not, then ask him. This man has a gift, now I know why he has been at this dealership for so long. I commend him for being the best person ever to sell me a car, this experience was amazing. I have a recommendation for Mr. Williamson, please give this man a bigger office. Thank you, honestly it was a great experience.Click

Orlando manager in the maintenence department is excellent. ANY issues or concerns he immediately takes care of the clients. He is professional answers all the questions to the point. Good job in hiring a person like Orlando.Thank you

Rita was wonderful! She was so responsive, so helpful, and so genuine. Such a positive experience to be able to work with someone like her and such a refreshing breath of fresh air after recent experiences exploring other dealers. I look forward to continuing to work with Rita and the Williamson dealership!

I was promised my car on Monday and it was not brought back to me. I made it very clear over a week before the appointment that I had to have the car back on Monday. I had doctors appointments all day Tuesday. It was not brought back. I had to have someone drive me. My driving glasses were in my car. It was horrible. When I finally reached you I was told they tried calling. They had the wrong numbers. It made no sense since they had the correct numbers to pick up the car. They also had the correct numbers for my last oil change which was free. They also have the correct numbers for my husbands car that was brought in 2 weeks ago. They also informed me after the fact that I couldnt use my points for a free oil change because I was not in person. I didnt understand what she said about them but I was at doctors appointments when speaking to her and could not get details. I finally got my car back in time for my last 2 doctors appointments. I owe someone a big factor as my first appointment was at 8 am. I am very upset over the whole situation.

Luis was extremely helpful, friendly and efficient. He had everything ready for us. And I love my new Buick!!!

It’s always a great experience.Car was ready fast and Skip my serviceadvisor is great with keeping me informed about my car. We have 3 gmc’s and they all get serviced at Williamson

First Class Attention and Process was quick. Finance and Sales Team are Amazing. Always feel like family when I buy a car at Williamson.

Natasha was great! She helped with all our needs. Once on site, all the staff was excellent! The best experience at a dealership I have ever had. Thank you.

My sales person, Harrold Chong, was amazing. Really took the time to listen to my situation to make the best recommendations for me. He treated me as a person, not another sale and as a newly divorced/single mother of two, this is worth the world to me. If youre looking for a car to buy, Harrold is your go-to person!

Very nice guy Carlos was great in attention with my oil services change.

Service attendant was helpful.Loaner dept was extremely helpful and courteous

Our salesman Rene was amazing. He has always helped us out. Always looking forward to work with him. The finance guy, was also amazing. I cant remember his name right now, but he was a UM football player. He was very attentive and informational. Great pair of guys!!Looking forward to getting my next truck with you guys!! We have been with Williamson since 1999. Great job!!

The dealrship in general is fabulous ... the service department, I think I really have no luck that I get an employee who knows what CUSTOMER SERVICE means, the lady who attended me this time although she indicated my reservation that ALICE would attend me When I said that name, the lady plus 2 more employees saw each other. I arrived 5 minutes before my appointment 10am, I was 10 minutes hearing a problem of a car talking between 3 employees until the lady told me wait a moment ... and after another while she stared at me and I said I AM THE APPOINTMENT FROM 10AM MARIA BEITIA. ok .. she said I will look for your car and done .. I wanted to ask her what the first check of the new car included .. and I had to go after her and call her ... I asked her to check the brakes, I did not want a change of windshield and Please I want my car washed. When I returned to look for the car I asked her if everything is alright, and she said yes, I thanked her and asked her if they washed the car and she confirmed it ... when I pick it up gave me the car it was not washed .. but I did not return or said anything because I had to go back to work.

Jorge Montes was very helpful.He made us feel like as if his own family members. He answered all our questions and really helped us to make a good decision. The finance department also did a great job. All together we are very happy with the customer service.

Williamson Automotive service department is second to none. From the ease of scheduling service to the text message updates on my repair, I was confident the service department would have me on the road again as quickly as possible.

I purchased a tail light through the parts department so I could get my cracked one replaced. The parts department was a pleasure to deal with. However, the service department was not. I called and made an appointment to have the tail light changed out. I got to my appointment and told them what I was there for. The gentleman came back to me just under an hour later saying they couldnt find the part. I told them the parts department had ordered it for me and it was paid for. Apparently your parts department and service departments dont communicate??? I had to walk over to the parts department, pick up my light (10 ft from the service desk), and then hand it to the service representative. That was already after an hour of waiting! It then took another TWO HOURS for them to replace the tail light. It shouldnt take 3 hours for a tail light replacement. Why do you bother offering appointments if you are going to take 3 hours anyway? Not happy.Additionally, I wrote a review about a previous visit and never heard anything back about my experience. Not sure if anyone even reads these.I dont think I will be returning to this service department.

Very happy with salesman Alberto Fernandes he was very professional taking the time explaining all options available for me and every single details about the vehicle I was buying thanks you.

Excellent service…. My sales person,Andre, was extremely helpful and made my purchase smooth and timely.

Great customer service, great attention to the clients. Well prepared staff to take care any issues with the clients. 100% sure no other dealer could come close to this type of service.

Horrible service!!!!!!!! Needed breaks and they did not even bother to give me estimate and their mechanics are inconsiderate not to mention it is so dark in this place service department on purpose. So that you dont realize all the new dents that they have made on your car

Excellent service. This is my 3rd and 4th vehicle lease with Rene Roberts as my sales agent and he is the best. The most caring and honest sales person Ive ever dealt with. Thank you Rene. I hope he is there for my next lease.

As you drive up, what looks like a runway; you are greeted and attended pronto. Very professional and they display the willingness to assist you the customer. My service guy is Tony is exceptional. Thats how I will describe him. Everyone is very nice. Coffee is always fresh and served by a sweet woman. They have pastelitos too. Free charging station and comfy waiting room. Dont get too comfy, its not like some dealers where you wait hours. They service you quick. I would give them a 10 star **********.

Roly (service manager) was great! Introduced me to Henry (service advisor) who was equally as great! Henry went over the car and my concerns thoroughly. Had me in/out and into a service loaner within 15 minutes. Car was completed the next day and again, was in/out in about 15 min. Excellent service and culture at Williamson.

Third SUV I get at this dealership. Last one I purchased… and the sales rep can’t even get customers plastic car mats… after being a loyal customer for the last decade. Also the approach is almost like too bad. Waited a month to give it a chance and nothing. Definitely last car I purchase at this dealer.

Erik was awesome, and my transport driver was very friendly and fun to be around.

Everything was very easy to do except the website to set an appointment. I dont know if the website was having issues but I had to call to make the appointment.

Alot of waiting, no one knows whats going on. And picking up your vehicle is just as much fun.

First time customer. Our representative was Omar and he was very responsive, pleasant to work with, and got us through the process quickly and efficiently. Thank you.

I called in advance to schedule an oil change, fuel filter, and side running light that needed repaired. I provided the VIN and exact description of the light and asked them to order it. When I arrived, they didnt have the light and had not even checked to order it in advance. The oil change took almost 3 hours to complete. They rinsed the truck off but left the back window open so I had to dry my seat off. This place seams too busy to do a good job and plan ahead. My service rep was friendly, but the experience at this dealership was not good. Would not recommend for service. They keep emailing/texting me asking for a review, so I leave them one each time they ask.

I love going to you guys! You always make my service experiences a breeze. This time I went in for an unexpected check engine light. My service appointment was with Tony. He is such a great and helpful guy. I loved him so much I recommended my parents to go to him as well! Thank you guys for always being super amazing! I also got a loaner for the meantime and now I need and upgrade lol, well played!

I requested a particular car and Jermaine and Luis C were on it. They went over and above to get me what I wanted. Everything was done in less than two days. Excellent job guys! I will definitely do this again.

Excellent service. Never disappoints

All personal very helpful. Quick process.

Car was in the dealership for 2 weeks for routine maintenance. I would have to call to find out status because no one from the dealership would call to provide updates. Unacceptable in every way possible. So disappointed.

I dropped of my car to my Service Advisor, Skip. As always he was great, as usual. Offered me something to drink and eat while he went to look at the car. The dealership didnt have a loaner car but I was able to leave with a friend. Way quicker than I had anticipated I received a call from him with the problem and the cost.My car was ready by 3pm. I was thrilled as I did not expect to get it back until the following day.

I recently took my truck to get serviced and they had it for TWO WEEKS. Not only that, but they did not have loaners available when I dropped off my truck and they never called to let me know if they got any in while I was still waiting. It would be a good idea to let me, as the customer, know approximately how long it will take to get my car fixed.After finally getting my truck back, it turns out they were not completely finished. I had to take it in again and they kept it for another day. I am not sure why this process took so long, but two weeks is ridiculous.

This is my third car I buy At Williamson and Mike Penn has always taken good care of me. Such a smooth, transparent process. I am happy and very satisfy customer ! Looking forward to many more years ! Thank you Mike Penn for simply being amazing!

Fixed my brakes and gave my car an oil change in record timing. Thank you!

Great experience from the moment I walked in. My sales person, Rita was great at finding the perfect SUV I was looking for. She made everything run smooth. From the GM to the finance department, this experience has been the best I have ever had. I would definitely recommend this dealer to anyone looking to lease or purchase a new vehicle. Thank you Williamson team.

When I dropped off my car there was no loaner available until the next day and no called my to advise a loaner was available unless I followed up with them (after they told me they would be contacting me). It took over 10 days to have my car fixed, I understand it was the holiday season but it was also just for a check engine light. When my car was finally ready for pick up the dealerships phone number came up as a SPAM RISK so I did not answer the call or check the voicemail. 3 days later I get another call that I have 24 hours to turn in my loaner, so I had to clear my work schedule to make time to drop off the loaner immediately. I am not happy at all with this service as Cadillac prides themselves with superior customer service but I disagree.

The expiriance provided by Alberto Fernandez was unreal. Ive been buying a new car for what seems once every two or three years and it has always been a stressful expiriance. Not his time. They really treated us as it should be like they needed us not like we needed them. I dislike when i go to a restaurant and the waiter treats you like you are there to served her. Not with Albert Fernandez. He is a true sales person. In will be back again and again. Thank you Williamson and thank you very much Albert.

It is always a pleasure to do business with this establishment. The staff is courteous, helpful and professional.

My truck was in the service department for 3 days when i arrived to pick it up i was charged 200.00 dollars i paid and waited for my truck when i finally got the truck the problem was not fixed the truck had the same check engine light on the display the service manager took my truck back inside for almost 1 hour i finally found him and asked what is the problem with my truck he stated he didnt know it was most likely a wire problem i was very upset to say the least he went on to tell me he would give me a refund and i should go try my luck at another dealership i was absolutely in shock when he admitted to me how poorly run and under qualified this dealership is I bought my truck at Williamson GMC and i can say i regret it and will never give them my business again

Always love the level of service and detail provided

Everytime i come by for maintenance on my Buick Enclave, ive been treated with amazing customer service. Especially Alfonso Rofledo who has always given me a reasonable appointment when i needed it and i highly recommend him for others who would like the best treatment at Williamson Cadillac! Thank you for all the great service all around.

It is FIRST CLASS CUSTOMER SERVICE! Customer Service is the KEY to more sales and business. You guys excel in Customer Service. Congratulations

Excellent service from start to finish

Perfect experience every time i come in for service.

Excellent customer service by both Jermaine Chambers and Luis.

Erik Fernandez is great! Erik is always keeping you updated on what is going on with your vehicle. I will highly recommend getting your vehicle serviced at Williamson.

Overall I do like Williamson and will continue to come here, but the way they are running things during the pandemic left much to be desired. No problems with the guys in the front who help me with my car. But the girl who checks you out at the register does not bother to wear her mask. Ive been here recently and 6 months ago and the same disregard for their own policies. There chairs were not sectioned off to promote social distancing. The waiting room was crowded with people. They should accept fewer appointments. They also allow people to take off their mask and eat inside. I was sitting next to someone that had their mask off for an hour while they ate slower than a snail. They are not doing their part to keep the service waiting area as risk free as possible and that is disappointing.

Danielle was great and super helpful. Yorny the sales manager is nothing but helpful and an excellent person to deal with.

The salesperson Bert was great, really attentive and helpful.

My experience was great! Thank you for being so great, I’ll definitely bring my car back for future services.

Service is top-notch. Been going there for 13 years. Just realized that they never put back the wheel lock key after rotating the tires. This is the second one lost there after service. Hopefully this won’t happen a third time.

You guys are the best. Thank you very much Yorny and Jorge for your help and magnificent customer service.

Brought my car for service and it was great. The service contact told me it would be taken care of and that I needed to leave the car and was given a loaner. Thanks

It was very smooth and relatively fast, it took longer to get a binder from GEICO than what it took for the transaction, including financing. Mike is the ultimate professional, glad for the opportunity to finally meet him in person as all of my prior communications with him had been via telephone or email.

Top rate service. Simply, The Best...

Earlier this year, I ordered a 2021 Yukon Denali through Mike Penn at Williamson. Mike kept me updated throughout the process. When the vehicle arrived, he made sure that he had all of the information he needed to make my purchase seamless, and seamless it was. Ricardo Robinson handled the financial issues and closing in a most professional and efficient manner. Ive dealt with Williamson, Mike and Ricardo for years now and will continue to do so.

Patrick was a wonderful salesperson. He was patient and considerate and treated my parents with care. He helped us pick the right car (not necessarily the most expensive) for my mom and dad.

Great Customer service, very professional.

Omar B was very professional and made my purchase easy. Answered all my questions completely and knowledgeably.

Looking to buy a car can be a stressful experience. At this dealership it was Simply EXCITING! The entire experience was Fun and Easy! Our sales consultant Danielle Fernandez was AMAZING and AWESOME!!! She made the whole car buying experience smooth and simple!Thank you Danielle!!!

Service person Mr. Fernandez is very knowledgable and always extremely helpful on what is needed to be done. Super efficient service always.

I only had good experience with them, what a awesome service, Carmen was my service advisor, she did an excellent job, thank you, sorry I didnt have any photos

John Varela always does an excellent job as my service advisor. It was wonderful to get a courtesy ride home and back to the dealership with Pedro.

Well organized. Nice waiting area with beverages & snacks complimentary.

Everyone very nice and helpful. Great job on fixing my car. I will alway go there. My service guy amazing. 😀

Oil change in out quick!

I always schedule my appointments with Alfonso Robleto as my service advisor. He is the absolute best! Customer friendly, always helping to provide the best service and he is a very straight up guy. I never had a bad experience at Williamson.

Everyone is professional and always go above and beyond to make sure all your needs are met.

Great customer care! Service department is very organized, quick and attentive. Thank you again!

Very nice and quick experience. Big thank you to Tony for all his help!

Tony, in Service was amazing! Fast and speedy turnaround to get me out the door!!

I had my vehicle towed to Williamson on Thursday, March 25th because for the second time in the past 6 months my vehicle had left me stranded. It had absolutely no power whatsoever. This second time I made the decision to take my vehicle to the dealership since I believed the factory trained mechanics and technicians were the best ones to diagnose the problem. On Tuesday, March 2nd I was informed by my service advisor that the vehicle started right up and that they were not able to duplicate the problem and suggested the fuse block assembly be replaced. I agreed to have the suggested part replaced and picked up my vehicle later that day. That evening I noticed the vehicle hesitate to start. When I arrived to work on Wednesday morning one of my employees who is not a mechanic by trade mentioned to me that his truck had a similar issue and that the problem was a faulty ground cable that goes from the battery to the chasis of the vehicle. I called Williamson later that Wednesday and reported this to my service advisor who promptly re-scheduled an appointment for me to bring the vehicle back. On Friday, April 2nd when I drove the vehicle back and mentioned to my service advisor to please check the grounding cable that goes from the battery to the chasis and the grounding cable from the fuse block to the chasis. Later that morning my service advisor called me to inform me that when they tried starting my vehicle that it was completely dead. The very same problem that I had reported on my initial visit of March 25th.I was very pleased to find out that the dealership can now see for themselves what I was talking about. The advisor confirmed they had found the issue. It was the grounding cable from the battery to the chasis. I can only imagine what the outcome would have been if I had not shared that nugget of information with my service advisor. I would venture to say that I would have been informed once again that everything was fine. With that said chances are that I didnt need a new fuse block assembly but it was suggested to me that was the problem when in reality it was not.I would like to say that my service advisor was pleasant to deal with and really wanted to provide the best level of service possible. I feel the mechanical staff/team probably doesnt have the appropriate level of training when the customer needs to provide them with what to look for.

Unfortunately my experience on this visit did not work out at all. There was a warranty issue with GM, that was extremely unsatisfactory. The dealership is not responsible for this issue more than GM is in general. The Dealership did however and Gm had records for the concern from over a year ago. 2nd The vehicle was at the Dealer for 2 weeks. I had asked for an oil change and to fill the Def Fluid for the Diesel. I would pay for the extra Def Fluid. 3rd My vehicle has ran out of the Def fluid. And Im concern if the Oil change was ever really done being that the Service advisor had reset the Oil before it even went into the shop. When my Def Fluid is full it last over 6K miles, not just 2 weeks, So I know the Def Fluid was not even look at. This Poor Service is not necessary when I paid for it.

It was a great experience, I will definably recommend it to any body that need any type of service.

The service advisor Alfonso Robleto was fantastic! My car was having trouble and Alfonso made it so convenient with my busy schedule to set up an appointment for me to come in and drop my car off for service. Once I arrived everything went super smooth. Alfonso had my paper work taking care of and I was in and out with a loaner within 10 minutes. Alfonso also made sure to update me on my car status along the way. It was by far the best experience I’ve ever had with a car dealership. I am forever a customer thanks to Alfonso’s amazing customer service.