I ordered a battery online and scheduled a install at my local batteries plus. The employee checked me in and had me sign the paperwork then proceeded to go outside to my car to replace the car battery. Not one minute into opening the hood, he leaves and goes inside to take care of other walk in customers. It’s now been over 30 minutes and he is still inside with customers and has only removed a bracket from the battery terminal. This is my first and from this experience my last time using batteries plus. If you provide the option of installation at a certain time, that should be honored. Also there seems to be two employees in the store. This is completely unprofessional.

Service and repair options are comprehensive, very courteous and attentive staff. Selection is incredible, some items can be pricey. Purchased a small 357 battery for $5 and have since seen a 3-pack of the same for equal price at other retail stores.

I ordered online and paid for a size 27 marine battery to be picked up at the US1 location. When I get there, the attendant advises me that they dont have the battery at that store, but they have it at the North Miami store. Though the online store dropped the ball with my order, the attendant was quick to offer the next-up size 31 larger battery at the same price as the less expensive size 27, to which I agreed, provided it fit on the space inside the boat. I was offered that, if it did not fit, I could return it for the size 27, which would be waiting for me at the store if needed. Though there was a hiccup with the order, the effort to offer a solution makes my experience a positive one, so far.

I legitimately tried to be patient with these guys, but enough is enough. Yesterday I came to store requesting for a battery replacement for a iPhone. Long story short, the battery combusted and my sim card was fried. They gave me a loaner phone, and told me that Ill be receiving a replacement phone today. I called the store, and after being placed on hold for 30 minutes, they offered to call me back. I never received the call back. This was my first experience dealing with batteries plus, and will likely be my last. This is ridiculous.

Called in for some assistance, and was helped by Fernando. Overall great experience! Fernando went the extra mile to get me the correct information I was looking for and multiple options as well. Glad we were able to obtain all the equipment I was in need of. Will definitely reach out to Fernando going forward....real humble person!

They always have the batteries you are looking for. The help is always great. And they are fast too

Thanks to Jesus I was able to find the right battery for the right application. KEEP UP THE GREAT WORK 👍💪💯

I took my phone in to have the screen repaired and have the case changed. It worked fine and was fully functioning otherwise. The technician assured me they could make the repair and that I should not purchase a new phone.The repair cost me more than $200. When I got my phone back it no longer was able to get a signal and I could not use it. I went to Verizon, they informed me that the antenna was damaged when the phone was being repaired.I returned to Batteries and Bulbs and spoke with Nicholas Vega. He said he could not fix the phone and that he had done everything for me that he could and would not authorize a refund on the failed repair.I contacted the home office, they informed me that this is a franchise store. I contacted the store owner directly. He was supposed to contact me within 48 hours, but he never responded.I now have have to purchase a phone and I am out $200. Do not use this store for any phone repairs unless you want a lot of headaches, lost time and lost money.

Needed a deep cycle marine battery so we went to Batteries Plus Bulbs. The experience was wonderful, the staff was friendly and knowledgeable. We got the battery that we needed at the right price and quickly. I would definitely recommend them.

I was told that I would get my battery on the next day when I purchased it. It has already been over a week and I still dont have my battery. This is ridiculous.

Extremelly helpfull and knowlegeable to the point

Buy your car batteries elsewhere...car dealership and my personal mechanic ran checks and said my battery is bad, after my battery I got from them has to be charged every time I dont drive it for a few days...they say the battery is fine, and refuse to prorate it for me to get another battery from them. Poor customer service. Lost a longtime customer.

Good source for external battery backups if one needs to be portable..!!!

The worse customer service ever . Do not buy Duracell battery here. If battery is bad after 2 or 3 months they will NOT change it. Save some headache.

Luis was very friendly, helpful and courteous. He diagnosed my phone problem right away and answered all my questions. It was a pleasure being a customer!

Order was ready when promised. Great customer service. very knowledgeable and extremely friendly. great experience!

This store was very difficult to deal with. I attempted to return a battery immediately after purchase because they could not install it in a Prius. They refused because there was no manager present at the store. The next day, I went to another local store near where I was doing errands and they said only the store where it was originally purchased at could perform a refund. They called the original store and the manager refused to perform a refund because “they don’t refund batteries.” I understand how people might abuse a refund policy if they could bring back used batteries. However, this was an unused one, just one day after purchase and the only reason it wasn’t returned immediately was because of the store’s staffing issues. The return policy on the receipt clearly indicates that returns are allowed within 14 days for unused and resellable products. I then had to call corporate and I was told if I brought the battery in to the store they would perform a refund. After I arrived, they said they would only offer store credit because I could not prove it has never been in a car. They tested the charge and it was fine. The battery was in new condition. The store manager was very unreasonable and rude. Poor customer service!

What a great place to get phone batteries, chargers and all. Clean, easy displays and super attentive employees

Really bad customer service, and bad communication from employees to customer. I order a battery was supposed to arrive in 3 - 5 days and its been two weeks still waiting. I have to call the store in 3 occasions to find out status of the order and they always say well call you back w/ an update that never happens. Hopefully the store manager takes note of this and takes action. May be their employees are disatisfy with their job thats why the dont care about customer service at all.

Just visited the store. He couldnt look up a past purchase. Spoke very rudely and did not care to help me. Will never shop at that location.

My experience with Battery Plus was great. The franchise owner Carlos had a great personality what a great hospitality. I will definitely come back again hopefully my battery is going to break again.

Juan provides excellent customer service!

I was able to find everything I needed and the sales person was very helpful.

Guy at da front da man. He need a raise

I love the service the store offers!I brought in four computer battery backup units where the batteries had died and they just squeal like crazy when the power goes out.The technician helped me open them up find the right batteries adjust the plugs and get them all fired up!the best part is they recycle the batteries and then keeping the money in my community instead of just buying new ones and saving a good 20 or 30% off the cost of a brand new one!

The person that assisted me was very courteous and helpful.

Excellent in stock motorcycle battery inventory. Great service.

Great selection and customer service

Had a great experience, the staff was friendly, and the price point worked. Theres a location about 2 minutes from my house, and when I realized I needed iPhone repair, I was happy I could not only schedule the appointment online, but they had immediate availability. Will absolutely return to this location in the future.

Broke my Microsoft Surface attempting to replace the batteries and will not remedy the issue. Escalated the issue to the national level and was not made whole. Stay away unless you are prepared to throw the device away.

Great service and nice people. Bought two agm batteries for my diesel pickup and they installed them for no charge. Install was not easy as they had to remove crossbars and a ton of cables to get to the batteries. Wish the engineer at GM had to change them so he could understand how difficult it was to service them.

Nikolas said my phone repair may be ready same day, as I had brought it in at 8 a.m. But if not, then Id have it for certain the next day. Next day, Friday, they not having informed me otherwise, when 4:30 rolls around I called them to say Im coming in to pick it up. Not ready. They couldnt manage the courtesy to inform me they werent meeting their own deadline. Furthermore, they cant get it done til some time Monday. I got there at 7:30 pm, a half hour before they close, and employee Sean said Nikolas left for the day, and that he is unavailable to explain whats going on. After politely asking Sean 3x, he finally calls Nikolas. I asked N if he thought a discount was reasonable, as what should be a 1-2 day job would now take 5. Nope. Theyre insisting on the full cost. Interestingly, I went in this very same store a couple weeks prior enquiring about the cost to replace the screen and they quoted me $65, which is $20 less than what theyre now charging me. Just so you know when you walk in this store, its a place where you as the customer are there to serve them, and not the other way around.Response to the owner: No Im not interested in contacting you further to help you fix your customer service problems, so please dont ask. I have a phone to get fixed and am taking it elsewhere.

Great people service and they had what I was looking for

Never heard back from the manager called several times to complain that my phone was not working correctly nor did I have an Apple certified screen installed! Was super happy with the service I was provided will never come back and will tell everybody in the future never to come back here! My phone has been acting up ever since highly unsatisfied :/

Easy straightforward shopping & ordering process online. Then expedient and friendly service for pickup at Store. Awesome convenience!

Great customer services and product selection

Very poor customer service, I had replace my screen under warranty 3 weeks ago and the screen they had put on dimmed on the lower left side, and now I go back to see if they can replace it and they tell me it’s out of warranty and they kept insisting that I pay 139 again for a new screen when the one they put on was damage

I purchased 3 light bulbs in Miami lakes and came to return them here(with receipt 3 days later) They denied my return because they are a franchise. I tried giving the small guys a chance but this service is horrible.Dont waste your time, go to any big chain, easy return, better pricing, etc. Goodbye

The two employees were so kind and very honest about the condition of my phone! After a quick 30 minutes my phone was all fixed up!! Open on Sundays which is a huge plus when your phone is Deadzo!

I have bought car batteries from this store about 4 times in the past few years. I am 50 years old. I have NEVER in my life written a complaint like this. Hard to believe, I know.1) Incompetent store employees who are not interested in doing the job correctly2) Manager either unwilling or not empowered to treat customers fairlyI chose a battery w/ 2-year warranty online & paid by credit card for store pick-up. There was a 10% discount w/ online coupon, bringing the total to 139.63. I anticipated an $18 discount for core refund, which would bring the expected total to $121.63. I wrote in the pick up instructions that either I or my wife (I specified her name) would pick it up.My wife went to the store to pick up the battery and get the core refund. She told sean p she was picking up an order and gave him my name. Supposedly, according to store policy, the employee should have asked her for an ID and/or the credit card used for the purchase. He did not do this. The store employee took a battery off the shelf (as if he knew exactly which battery she was talking about, and this convinced her not to ask any more questions). He said that I had not paid for it... this was false. He then rang up a battery with 3-year warranty for a total of $162.10. My wife paid for it with the same credit card as the original online payment.When she got home, I installed the battery. That was two days ago, July 2. Yesterday, July 3, I checked my credit card statement and saw two charges from Batteries & Bulbs.Today, July 4, I called the store, I have both receipts. I gave them the order numbers. First they told me both batteries had already been picked up. Not by me, they havent. Then they said I would need to come to the store to process the refund in person.I drove to the store in person, its 15-20 minutes away. When I got there, Nicholas, the manager, told me he would refund the original order. But I did not order the more expensive battery, I did not want the more expensive battery, and I am ending up paying $40 more ($162 vs. $121).Nicholas said there is nothing he can do for me, that I received the same battery that I paid for. I asked if he would *at least* honor the 10% online discount, and apply that to the more expensive battery. He said he could not do that since the order was already rung up and paid for.My wife also called the store, after I left, and spoke with Nicholas, at which point he told her he does not feel responsible for his employees error.This is a dishonestly run store, and a poor resolution to a dispute. At this point, I could care less about the $40, I just would like to warn others away from this place.

This place is so nice to go to to find the right batteries to get my UPS units working again. Also a wide range of specialty batteries, lights and related items

Couldnt program a fob and still got charged without notice . Bunch of thieves.

Price was correct. Battery was in stock and ready to be picked-up when I arrived. Personnel was very friendly and protected with masks

Exelent service

DO NOT LEAVE ANY ITEM HERE TO BE FIXED!!! They destroyed an apple product I left to be fixed. First it took 2 weeks longer to be fixed and they totally destroyed it. You have to pay before they fix it so there is no comeback. You lose the product and the money! A double loss. Do not take any product here to be fixed. They will just totally rip you off and not care.

Very helpful

Ricky Ibarra at the Miami, FL #854 store was informed, courteous and responsive. The order was completed and ready for pickup as agreed with the timely arrival of an additional out of stock battery.

Service was great called and they had the battery waiting for me when I got there. Staff was very knowledgeable.

Always has what I need!

Located near the pet emergency room which was my intended destination.Brought in my old dead light bulbs and batteries and got the ones I needed right away. Cheerful and very helpful friendly staff. Its worth it to go here even though it may cost a little more trying to find the right bulbs, batteries. In a home depotIt is very frustrating, out of stock and little to no assistance available .Well worth it to get what you need here.

Good service. Fast, promptly made an online appointment and got it fixed within 2h. Fair price.

Great service! The guys were very helpful to find the right battery for our boat and even helped us to bring it to our truck.

This is a great store for any kind of batteries that you need the employers are wonderful very knowledgeable of their work and very friendly with the customers, I love this store

To get a new battery for my car awesome fast reliable and cleanliness overall five stars

Excellent service. Helpful staff. Would recommend to anyone.

I not recieved yet mi order. This is the last time I buy anything in this company, poor atention to the customer.

Very professional and accommodating. Were able to look for and old replacement tranformer.

Had to change stores.Was going to Batteries in Pembroke Pines.New manager took over.Service died.Lost great Commercial Contact.Went in last week and wasnt impressed. Contacted the Miami site.Wow what a difference.Excellent service.Placed small order and they insisted they would deliver to ft.lauderdale to save me a trip. Ill be dealing with those folks in Miami from now on.Going to miss the best Commercial Rep there is.Jenni.

This is an incredible store with amazing employees. I had my iPhone screen repaired here, my dive computer batteries replaced and a guitar foot pedal looked at by Felipe and Fernando over the past few months. The prices are excellent and the turn-around time on the products that I brought in are unbeatable. These guys are magicians with electronics. Go here.

Awesome techs and great service!

Wow. I never place reviews. This place has the absolute worse service of any place in Miami. Go somewhere else to purchase a battery.

Always a pleasant experience. The place is very well organized and clean. They have very good inventory, knowledgeable and friend staff and prices comparable to the internet. Ive been buying with them for years for my company no-breaks and for my personal use (all types of batteries) without an issue. I recommend Batteries Plus strongly.

Great customer service, went above and beyond to get the part I needed the same day..

We have done business with you for many years. We like the staff and the friendly, professional service. Also, many neat gadgets to peruse. I have purchase several over the years.

Great staff, great service, I ordered online got a 10% discount and picked up in the store.Ricky was very knowledgeable and very helpful. I’ll definitely be coming back.

I was able to come in and out of your store in a matter of minutes ! you had the exact battery i needed and a representative knew exactly were to find it and checked me out very quickly, i will be returning for more of those batteriesthank you !

I was amazed by the customer service i revived at the store! I wrote an email and it was actually read in the morning so they knew my situation and were able to help promptly! The work is exceptional and rapid ! Phone works like a dream take your phone here Garry Rodriguez

I would have given a 10 however the repair took 2 and 1/2 hours when I was initially told 45 minutes.

Excellent sevice. Manager was fantastic

After having a terrible experience at the Dadeland Apple store, I called Batteries Plus Bulbs at 6400 S. Dixie Hwy and spoke to Felipe. He was very friendly and explained how they could help me with my 2 Apple 6 phones battery issues. The Apple store was trying to charge me for more than necessary. I drove over to Batteries Plus Bulbs and was helped by both Felipe and Sean. They were very customer service oriented, knowledgeable, and saved me lots of money on my battery and screen replacements. I can honestly say that these guys were amazing. Seriously the best customer service and prices. My repairs were done in less than an hour. Thank you Felipe and Sean for turning a bad experience at Apple into a great experience at Batteries Plus Bulbs. I will highly recommend them to all.Connie

Got my iphone 6 battery replaced in minutes. Good service. Technician was patient enough to answer all my questions.

Fast, courteous service convenient location, great service.

I had a delayed shipment (not fault of B Plus B) and I was very upset and rude about it. Fernando remained very calm and explained the situation to me. He also made several calls to the delivery company and updates to me for several days. Everyone I dealt with at purchase and pickup was helpful and knowledgeable as well. Very good experience under unforeseen bad circumstances.

Good service and great help, the owner is there to help you.

This store has great service and good prices, when purchasing a battery. Unfortunately, when I went to return the battery (still under warranty) I was told that it would take 2 weeks to get a new one. As a customer, this is unacceptable; who can wait two weeks for another battery. Now I have to drive another store 45 mins away, because they supposedly have the battery in stock. Second evening after a long work day, that I will have to attempt resolving this issue. Not a happy customer right now.

They tried to collect more money when i returned the Battery core. Their customer service sucked bad. All they really wanted to do was to argue with me that i had to pay the fee they forgot when i bought the battery versus them eating the $1.50 fee.Unbelievable i know. I just left. and left the core without getting the core deposit. i was tired of arguing with themTerrible! losing a customer for life for 1.50

Great customer service!I needed a battery for a Haier robotic vacuum cleaner. They didnt have it but they custom built it for me. When I got home, I found that the new battery was too large for the machine so I took it back to the store and they fix it at no cost.All guys in the store know well their jobs. Highly recommend the place.

Fast service great prices

Great price! But serious lack of communication between store and web sales. Make sure to call before showing up even if they send you an email saying its ready. I got an email that it was ready but luckily called and it was not the case. Had to wait a week for it to arrive. 5 stars are more for the price and the staff that was nice. It would have been one if I would have showed up at the store.

Courteous and prompt service. I was surprised that my item was in stock.

Great service, honest search to find the product requested.

Excellent customer service experience.Knowledgeable staff that genuinely want to satisfy their customers. Very good selection of Light Bulbs and batteries.

I always go there because they also give me good advice.

Just purchased the Z Bug LED lantern at the South Miami, Florida store. The product is useful, reasonably priced, and the sales associate explained the function of the lantern and answered all questions I had.

They know what they selling thanks for all the help

Excelent customer services since I call these mooning, giving direction expalin to me about product, and in tbe store both clerk when out of range to help, made the place excelent and customer to comeback.

They always take good care of me here...

Friendly and helpful staff. Great personal service.

Paid for Galaxy Note3 battery online. Picked it up in the store. It was all very easy. Battery is working great, too.

If you have problems with your smart phone do not take it here!!!!! You will regret it! They absolutely ruined my brand new iPhone7, and didnt even bother to give me any compensation for it. I was charged the full price for a job horribly done on my iPhone screen replacement and on top of that they broke the front camera and sensor that was working perfectly when i brought it to them. GO SOMEWHERE ELSE!!!

I googled this place looking for a truck battery for the first time and the price seamed unreal plus to blow it out of the park it gave me a 10% off coupon and free instalation I had to see this when I got there Fernando greeted me with a smile no line no waiting professional service treated me like family. Thank you my friend Im truly impressed you have my business

Excellent and Very professional!

Good that this store exists. It has been my savior for many occasion. The service is great.

Completed my purchase online for auto replacement battery. Arrived and old battery removed and new battery installed within 30 minutes. Professional, friendly and courteous service with a smile! For my future battery purchases I will use Batteries Plus Bulbs at 6400 S Dixie Hwy Miami!

Good inventory, knowledgeable sales force, and great customer service.

The person that attended me was very helpful to solve a battery problem I had

Bad treatment for the resolution of a Tecchnical problem

I order online and to pick up in store. I ordered wrong one and salesperson, corrected my order and installed it for me to make sure it fit. Very happy with service.

Great thanks

After doing business with them for over 4 years, today I felt totally disrespected as a customer and personally as well. Ive sent a employee to pick a order there and what I got, was the worst experience in years as a customer. Prices didnt match and total disregard for us as a customer. Definitely not wise on this amazon times.