I love this place, as soon as you open the door they greet you and ask you if you need help. They have lots of things.

I love Ace hardware at brickell. The staff is always professional, friendly and courteous. I always find what Im looking for. When I order online and go to the store for pickup my items are always ready for me. Highly recommend

Very disappointed of this crew. Just got a product that didn’t work for me and when I wanted to return it the reason why I couldn’t get my money back was because the receipt said “final sale” (after I already paid) and nobody told me about it the moment I bought it. There’s no signs in their final sale products and it’s a mess trying to figure out the prices.

You can always find what youre looking for. Competitive prices to other big hardware stores. Great location. Attentive staff.

Just walked out of this Ace location. New to Miami, this was my 3rd stop here for phone charger issues and previously for some minor plumbing. I always feel welcomed. It surely feels good when I find a business that truly appreciates mine. Congratulations to the manager for setting such a high bar of impeccable customer experience standards. As I walked out, I said Im very happy. The store manager said...Thats all the matters. Ipromised him this review. They all deserve it!

Professional, friendly easy to find items, helpful, convenient environment. Kudos guys Thanks!

Helpful staff and all the products you need to complete home jobs. Better prices than shopping for light bulbs at Publix or cvs.

I usually buy things from Home Depot but decided to try Ace this time since it’s a little closer. Very small parking lot and the store is much smaller than Home Depot but very good customer service! Usually at Home Depot I would need to look for staff for help if I have a question or looking for something particular. At Ace, I was greeted by staff and offered help soon after walking into the store! Very good shopping experience for sure.

Great local hardware store. Lot of employees on the floor that can give advice and help. Prices are a little high but the high level of service makes up for it. When Im not sure exactly what to do I come here. They set you up for success.

Single mom of a toddler with an insane job buying over $10,000 worth of paint I need this weekfor a renovation and the girl on the phone insisted I come by instead of verifying how many gallons of a sheen they have over the phone and at their other locations. She said they have 2 gallons in stock there. What will coming by do?

The store has a lot of stuff but it is quite pricey- this makes sense given that everything in brickell is pricey. However one of the managers named Alex severely lacks proper manners on the phone and in person. I was calling for an online order return and he raised his voice to me and hung up the phone. VERY IMPROPER ETIQUITTE! ESPECIALLY FOR A MANGER!

This ACE Hardware has everything you need and more. Even more importantly, they employ outstanding staff like Dunia which is as sweet and helpful as they come. Thank you for your excellence, it is greatly appreciated.

Awesome customer service! Friendly and helpful staff!

I am not sure anyone has ever used the the word cozy for a hardware store, but this place is cozy. Narrow aisles but they have everything you need.

They have everything I needed to prepare for my out of country move. Walking distance from Brickell.

Well stocked, pleasant staff and very helpful. One of.. if not, one of the best Ace Hardware stores in Miami... ;-)

Great store with helpful staff and they always seem to have what I need!

Love this store! Always great, easy-going customer service and they have everything! Thanks!

Excellent service always!

Perfect for a quick run for supplies. Lots of variety for such a small place.

Made copy of key that few places can copy... although slightly pricey, fast and friendly service.. More importantly it helped unbunch the panties of some very entitled tenants I am dealing with.. 🙄😒 Sooo very happy customer!!🤪💯❤🤩

This Ace Hardware is great - small footprint, but they stock a LOT! Service is great - everyone is friendly and helpful - and I buy when things are on sale! Convenient location for me - and for all downtowners - fairly good parking (can hold about 10 cars or so?)

Super helpful staff that help you find that one particular teensie screw that you must have to fix something important.

Good prices, lots of products and the most important quality: really friendly and helpful staff.

Fantastic staff to resolve your every need

Very nice attention, great team.

Friendly staff, well supplied hardware store, good location.

Very convenient hardware store within walking distance of downtown Brickell. Very large selection of hardware, paint and home maintenance products. One of the best Ace hardware stores Ive been in.

Good service.

This place is conveniently located, has a parking and people working there are super helpful.

Very good place people are very helpful they know their stuff

Good selection, and great service. Sometime quantities are low so calling ahead helps. I find that usually when you need a part you can usually get the amount you need by visiting both ACE hardwares in the area.

Stays open in the evening. Well stocked for a small hardware store.

Allways have what I need.

Very friendly and helpful staff. This location is larger than most Ace locations. A much better option than Lowes or Home Depot.

The best ACE hardware in Miami. Surprisingly Huge selection. They have everything at this location.

ACE is the place with the helpful hardware gurus!

Good service. Always ask you if you need anything when you walk into the store. And they help you go get it always. Great on giving store credit and assisting you with exchanges.I own a business and always buy what I think I might need and come return what I dont, that way I dont need to come 30 times to the store lol

Great services, great staff. Very kind and helpful.

The vendors are very friendly and knowledgeable about the products they are selling. A must visit place! As a local, I must tell it how it is.

The Brickell Ace Hardware is fantastic!As you walk through the front door, you are greeted and asked if you need any help.Once you let them know what you are looking for, they send someone to meet you in that aisle and all the associates are always super helpful and very friendly.Highly recommend!

The employees here are very helpful and guide you as soon as you walk in, which is great. But be cautious for one thing. I understand its their job, but they are also sneaky salesmen and try to sell you the most expensive items, specifically ACE branded when there are other similar items of different brand that may cost less. As long as they take you to the isle and you know what youre looking for youll be okay.

Alex was very rude and does not know where are the items located at the store. I talked to the Manager, he didn’t seem to care either.

The gentlemen on the floor were beyond kind, full of product knowledge and eager to assist. Even customers were kind and courteous with one another. The single star rating is the incredibly nasty and rude cashier. Her behavior was uncalled for and nasty. Perhaps she can be leveraged in another part of the store but last impressions are lasting impressions, that is not how I wanted to end my experience. Thankfully another cashier stepped in that was efficient and apologetic.

Great they have what you need if not, they can order it fast.I always get the help I need.I waited 35min yesterday just to have someone cut wire for me at homedepo.Never again. ACE is the place!

Great Friendly service, staff was very helpful!

Always nice to find what you need near home without having to go far to the big stores. Amazing customer service, is always someone there to help you find what you are looking for.

Staff is always very helpful, asking if you need assistance and pointing you in the right direction. Conveniently located, with a small parking lot, which is great to go in a quickly grab what you need

Friendly, knowledgeable staff...

⭐⭐⭐⭐⭐ Great store and amazing manager and employees. This is the best and most organized store Ive seen. It may be small but has everything you need and a great team. Excellent.

Knowledgeable staff, friendly, and great prices.

The store is orderly, but the last time I was in there, I needed to change my number listed for the Ace rewards. I also had a discount coupon that was supposed to show up on my account for downloading the app. The girl at the register didnt seem to care that I needed assistance with that, and rang up the items and told me the price. I think I will be switching my store. Her attitude was not appealing.

Very friendly staff, the helped me finding the tools for my project. In and out in ten minutes, really time saver.

Better than home depot ladies there realy know their stuff the best and freindly knowledgeble service anywere the best hardwere store

I dont come here often, but this place is good. Helpful and attentive staff, which is important for me in a store like this. Would recommend.

I’ll definitely be coming back here. Had a great experience - Rosie helped me get exactly what I needed. Thank you!

Very friendly and helpful place

I arrived 15 minutes before closing and everyone was so eager to help me and no one made me feel like I should hurry up so they can close up. Their customer service was AMAZING! If you need any help there just ask for Hermes and Judy, they are superstars.

Their inventory is out of control they dont have what you need in the shelf they ask the cashier and the cashier says that according to the system they have it but they dont, not the first time that this happens in the electrical or paint dept. Horrible and frustating.

Very convenient if youre in Brickell

What the store lacks in size it makes up for in a friendly and helpful staff.

They always have what I need, staff always is in helping mode.Good place to go when you need something fast vs going far for one screw.Great location

The staff is extremely helpful.

I always find what I need. Friendly customer service and good prices.

The cashier is really rude!! I can’t believe the kind of service I received. I wanted to make a return and the cashier said no without ever looking at the system or anything like that, I NEVER GOT THIS KIND OF SERVICE BEFORE! I wonder if she does her job right. How many times have she done this of standing still not helping customers. She didn’t even took the time to scan the item, this is the laziest cashier I’ve ever seen in my life. The Cashier Rosy shouldn’t be working there, she should be relax at home. She’s just standing still in the entrance... Ace needs better quality service. Not worth buying at this location

Decent selection. Nice employees. Reasonable prices. What a relief. Thanks guys.

Never walking Into this store again was told “if you don’t like the prices here then go somewhere else all I did was to ask for a price change on a product that was listed at $12.99 which ended being $2 more. It happened about two months ago. This is not how you handle this situation so yes I will gladly take extra transportation to Home Depot or another store just to be treated better than here.

If you are looking to buy lysol disinfecting spray this is the place to go for

Great service

Very nice and helpful employees...worth taking the time to go to...

Everyone is very helpful. Im undergoing a home repair and when I need to I know I can go over to ace and someone will do their best to investigate and resolve my questions. Wish they had handymen they could recommend.

Easily one of the BEST Ace Hardware stores in Miami. Its a smaller location but they ha e most things and are open Sunday. I think Ive even been there on Christmas Eve for emergency stuff and they never disappoint.

Its amazing

Staff is very helpful and very professional.

The staff was both knowledgeable and friendly. The staff is experienced in their departments so I feel comfortable asking questions.

This is an absolute Gem of a hardware store. Staff are super knowledgeable and genuinely want to help you. I can say that Brian truly helped me pick the right hardware coupled with excellent advice that enabled me to install a bathroom cabinet smoothly and efficiently. Avoid Big Box stores and come here, well worth it!

Store is clean and well lit. Employees are in clean uniforms. They are also fluent enough in English and were patient enough to answer any questions I had. Prices and stock were better than the last place I went to. Return policy was clearly explained. THIS IS MY NEW HARDWARE STORE.

Always greatAlways friendly staff

Had to go in about five times within two days, two weeks ago. They were GREAT. I’ve never had that degree of service from any hardware store I’ve been to. Each person we talked to made sure we got to the right person who would know the most on the project we were trying to tackle. I rarely write reviews, but they were truly amazing. The projects are just about finished, but looking back, I’m so grateful for that teams knowledge and the degree of help we received every time we went in.

Very good customer service nice place if you need anything for you home much better than home depot, I recommended

Awesome staff....

Very helpful staff

Steven was extremely helpful and nice.

Caveat emptor!!! Store prices are remarkably higher than website (50% higher). Ripped off on return refund. $5 for a simple board cut. Will not return to this location for any reason

They are always willing to help and have knowledgeable staff that you can ask questions to

Always helpful!

These people are so helpful that its ridiculous. I needed specific items that were small and they literally helped look for it. Now thats dedication to their jobs. Thank you so much!

Ive been there a few times now. For some reasons, I always try to go to the largest traditional stores but I end up at the local Ace Hardware most of the time. These guys are terrific.After my last experience, I thought Id write that review. Had to redo some of my keys this weekend. Went to a large store nearby. Got three of them. NONE of them worked. Couldnt believe it and didnt want to drive back. I thought Id check out what Ace could do. Sure enough, I had barely walked in and Mike asked my if he could help. Took him no more than 5 mins to do 3 keys (manually, no electronic machines) which ALL worked perfectly. Thats it. They earned my first trips now and if they dont have what I need, then Ill go to the large store, not the other way around.

They have an impressive depth to their hardware offerings for a small-box store. Just as important they have a friendly and knowledgeable staff that will do everything they can to help you find exactly what you need.It is also an excellent place to find some of the more obscure lightbulbs used in condos in the area, cleaning supplies, and the like.

Its close to my home, the employees are friendly and helpful, but the prices are higher than what I see at other hardware stores.

Very polite and helpful. Great location.

Amazing that they manage to fit literally everything you might need into that little shop. Great local resource.

This Ace as always been solid. Really great staff. Fairly well stocked and the prices are decent for a hardware store.

Always very helpful and pleasant staff. A+++

Some friends were doing some work setting up their new cage at a huge local data center downtown. They found they needed some tools and parts and I told them to list out exactly what they needed and I would go get everything while they stayed and worked on their cage. I didnt really know what half the stuff was so when I arrived at Ace (closest hardware store) I asked the lady that greeted me if I could get someone to help me. She obliged and before I knew it had 3 different people all helping me collect all the items in the list. They were rockstars and had me all taken care of in about 20 mins. I wish I remembered all their names so I could include them in this review, but they know who they are. Friendly and extremely helpful staff at this place.

A must need on our neighborhood

I Shop here a lot and everyone great.Its actually just like the commercial says they are. I good to a lot of different ace thru out south Florida and very few treat you like here.

Great little hometown place! Very polite people!

I bought an item at this store and a week later didn’t work anymore. The quality is so bad, it’s so expensive and items come defective. Be aware!! So expensive and no return or exchange policy at this location!

Very helpful and polite! Appreciate it and made our little craft project for baby shower decor less stressful and easy!