If you are sending emails and going all around looking for the best price, fast delivery, customer support, questions answered nicely and clear?*** STOP *** wasting your time! Here is the place you are looking for!I got it all with Manuel @ Citimarine Store, Im in Massachusetts and my SeaBob, accessories and all good stuff shows up in my house like if their store was located just around the corner.I could just copy and paste all the nice reviews we are seeing over here because thats exactly what I experienced!Fast service, best market prices, fast shipping, easy communication, and open for negotiation!Thank you Manuel, for the excellent service.
Cant say enough about how great Citimarine is, even in these difficult times they go above and beyond what most others deliver. Very responsive, fast processing and delivery. Free Shipping also. I always make them my first stop in anything I am looking for and they usually have it.
Amazing customer service and fast delivery! They helped me with all my questions. Will shop again in the future.
I made a purchase yesterday and when I checked to see if it was shipped it said the payment was “Unverified”. I checked my account and the money had been removed. So I called Citi Marine and they said in order to get the transaction to go through I would need to send them a picture of my photo ID. I really want the part so I took the leap of faith and sent it to them. I had never been asked for my photo ID for an online purchase so I did a little research and this turns out to be fairly common so there is no need to get upset like I did. I really appreciate how communicative and helpful Citi Marine was. They had the product I wanted and bent over backwards to get it to me faster than anyone else could. Thank you!
Fast service, best market prices, fast shipping and easy communication! Thank you Manuel for the excellent service.
Best prices including shipping I could find. Bought a fridge for my boat and they immediately let me know that due to COVID, there is going to be a delay on shipping. Still, the fridge came sooner than expected. And during the process they were very responsive to all my questions
CitiMarine has been great to work with from the get go. I had a couple of little things, that were out of everyones control. CitiMarine was friendly and on top of them. A bezel was defective and I needed a longer cable. In my opinion what differentiates a good company from a great one is how they handle adversity. CitMarine handled both issues immediately with a smile. I will recommend them to all my friends.
Citimarine is phenomenal, I was online looking for a Micro-Air Soft Start device and found their name on the Micro Air web site as a dealer for their products. This was late night on a Sunday. Once I pulled up their website and typed in the part number I was looking for it indicated they had some in stock that I was looking for. The chat window popped up and asked if They could help. I replied and gave me a part number and description of what I was looking for he came back with a statement saying no one was able to assist at this time with this message would be placed in an email basket for someone first thing in the morning. My thought at this point what is it yeah I bet.To my surprise and reaffirming my faith in people the next morning when I got up I had an email from them saying that they had checked her inventory and yes they did have that particular model in stock I was really surprised most systems like this don’t work Citimarine was on the ball. I am mediately called CitiMarine store and again confirm that it was there ask him to send it out once I got confirmation from the shipper it indicated they would be there in about five days once again to my surprise it showed up in four days absolutely the right part I install the part on my air conditioner and it worked perfectly.Thank you again city marine you guys are outstanding in service polite prompt can you get the job done I will not hesitate to call you again when I need service.PaulIn Texas
The best store for Marine equipment. Many helped me and went out of the way to make me happy. Thanks a lot!
Citimarine was very helpful. I definitely will purchase from them again.
Bought a 3.5 Kubota generator. It came prewired for 220. I ordered a 110. On the first test it blew out my inverter. $1200 item! Its particularly troubling in that we called and received instructions from their tech on how to wire it for 110. Even after following the instructions it put out 220. To date no attempt by Citimarine to offer a remedy other than sending the correct breaker. It turns out the breaker was wired for 220 at the factory. Not something we would ever touch. Still waiting ..
VERY speedy delivery and excellent service! Two thumbs up for Citimarine Store 👍👍
AMAZING service and price!I purchased several pieces Raymarine electronics with a multitude of connectors and wires. Needless to say it was intimidating. But Edwardo was GREAT. He put together everything I would need and then walked me through the process. He even FaceTime to make sure everything was correct. That kind of service is what stands them apart from anyone else.I have owned boats for over 36 years and I can definitely recommend Citimarine and Edwardo to anyone looking for a great price with the service to match.
Best customer care service and prices. Really good!!! Suggest!
After all said and done, they stand behind their product, and worked to insure my satisfaction. Will purchase again from them
The first order we placed was a couple weeks ago. James helped me optimize the available discount offers and provided stellar support. Product arrived in excellent condition and really fast! Then today I placed another order and chatted with Carlos. He was extremely helpful and knowledgeable and said my order will ship today. These guys are pros. Definitely recommend!
Ordered Nova Cool fridge 6/3/20. They called five weeks later and told us it was no longer available. Ordered another model and told us they should have it on 8/8/20. On 08/10/20 we were told the fridge had been shipped to us. On 08/12/20 they told us the first model we wanted was no longer available and recommended the same model they recommended in July and would arrive in 4-6 weeks. We already knew that. They apparently forgot about us and our fridge had never been ordered. Bottom line ordered 6/3/20 and by 8/12/20 they had not even placed an order to Nova Cool. We cancelled order and got our money back. They got one start because you cant post review with no stars. The worst service I have ever encountered.
Excellent products and superior customer service.
Good communication and fast actions.Im very happy with product and service.
I would like to thank Jesús for his expert knowledge and assistance, a very polite person.Citimarine Store has always been a great resource for all my boating needs and will continue to use them.Cheers
Driving in the NW area of Miami I had one of their drivers in a Honda Ridgeline, tailgating and swerving all over the road as if he was drunk, this is in the AM on a Sunday.Driver was literally swerving over three separate lanes, changing direction without blinker or warning, taking red lights and eventually hopped on the highway. Extremely dangerous driving and reckless behavior from CitiMarine.My passenger recorded video of the truck and the tag and we will be reporting this to the police.
More reliable than a politician in a pandemic. More dependable than a field knife. What else do you need? (They dont sell freedom).
Purchased a new control pad for my A.C. unit, wasnt sure how it would interface with my unit. Thanks to the sales people who have a good knowledge of the products they sell, which is usually not the case with many other companies. Worked liked a charm. Thanks again.
I bought a 16k but Webasto platinum FCF Self Contained Air conditioner from Citimarine.Their price was the lowest I could find, lower even than Defender with my discount plan there.On top of that shipping was free.On top of that the order was processed in no time.An excellent experience. I’ll be buying again from them for sure. If there were a 6th star, I’d give it
Received excellent customer service from Carlos on my new FX-2 and Easy Touch digital thermostat. My older MarineAir AC now has new life!Thanks for the support and keep up the great work!- Dave BeaulieuNewtownSquare, PA
I needed a couple of Shurflo water pumps and checked around on the net for the best price. Found it here at Citimarine. We live aboard our sailboat and were in the US Virgin Islands, a bit of a special case for receiving a shipment. So I called Citimarine and they were very helpful from the moment they answered the phone. An account was setup and the pumps were shipped and held at the UPS office. Had my new pumps in two days, great service and the best price.
JP is great. Gave excellent price on new generator and procured it quickly. Had an issue where the mfg forgot to include the remote start in the packaging. He immediately overnighted it to me with apologies and no hassle or additional cost. Highly recommend.
First time customer buying AC unit. Great experience. Price was best I found. Customer service was knowledgeable about how to retrofit my older control to a newer unit and sent me the required kit free. Delivery was very fast. AC was down and back up in under 5 days thanks to citimarine store.
Great experience! Their technical service/knowledge is excellent; I was not sure what part I needed, due to the similarity of items, and they quickly helped me select the proper item. The price was considerably lower than any other place I checked, and it was free shipping. I highly recommend them.
Great pricing, great products, and great service. I found Citimarine when I needed a replacement 16k BTU self contained AC. They answered my questions online before 7 am and item was shipped same day. I had to call with a question during the install and they got someone on the line that had the answer immediately. Highly recommend and will use again.
Ahoy Captains just want to give a shout out to citimarine had a pc board go out on my cruisair ac onboard our hatt. looked for a week with alot of massages to a lot of other co trying to locate and only one to reply was a AWESOME support guy name of JP not only did he find the right parts for me but sent invoice to my e mail to make my purchase easy on me. and checked with me after sale to make sure all went well . on a schale of 1-10 i give JP and CITIMARINE a full 10. THANK YOU JP your co has all my ac needs in the future. yall need to give this guy a big RAISE..
Ordered AC controller from Australia. The Citimarine website was easy to use, found the exact part quickly, paid online, received a confirmation email with mail tracking and part arrived soon after. Very professional online store. Will shop with them again. Alan, Perth, Western Australia
Ordered a 16000 BTU Stowaway A/C unit for our boat - best price found on the internet and the item was delivered to my front door within one week of ordering. Best of all, I got a follow up email from Citimarine asking if I was happy with service and price! Great vendor - well be shopping with them from now on! Thanks much for everything!!!
Bought a new AC unit . Excellent service and tech help.Will purchase anything I need from Citimarine in the future. Have been singing their praises and recommending yall to my boating friends. Thank You!
Was looking for a thermostat for our cruise air system, citimarine was very competitive in pricing. I was very surprised when they sent me an email to check on the part and my satisfaction, you dont get service like that many places anymore. I will definitely be back .
I needed a replacement thermostat for my A/C unit.. I was able to Identify and order the correct part. The part was promptly shipped and worked fine. Cant ask for more.
Citimarine had what I needed, was prompt, reasonably priced and got the order right first time around. What else can you ask for? Great experience.
I recently purchased a Cruisair part from Citimarine and had a wonderful experience. Shopping was simple and easy and the part arrived before I expected. Pricing was good and the customer service was excellent. Thank you Citimarine. I will definitely return when I need another item.
Great service...needed a part quickly and it was at my door the next day..definitely recommend using Citimarine
We bought twice from Citimarine store and on both occasions bought the Mastervolt chargers. Each time, Citimarine responded very quickly with the order processing and delivery door to door. Their website was easy to navigate and gave me confidence that they were a bonafide company. They maintained good communications regarding the tracking of the parcel and followed up to check that the goods arrived. I am happy to recommend Citimarine store. Well done.
Impeccable service and great pricing! These guys had the best pricing on a pump I needed and the staff on the phone made for a quick order experience. When it looked like the pump wasnt going to be delivered before I was flying out, Carlos suggested he could meet me at ft lauderdale airport (where I was connecting). Are you kidding me?! Who offers that? Carlos was Johnny on the spot and right on time with the pump. Thanks Carlos and citimarine- you gained a customer for life.
Great Service, willing to assist with any questions or queries.. Great prices and quick shipping! Highly Recommended!
Great people to deal with. I did have a minor issue with my order (unrelated to Citi marine) and they took care of me immediately. To me the real test of a company comes when something goes wrong. These guys stepped up and made my issue right. I highly recommend them.
Fast and friendly service. My Johnson cutless bearing arrived on time. I wish more online shopping experiences were this simple and thorough. Keep up the good work Citimarine.
You guys are an oasis in a wasteland of marine suppliers in the US. I haven’t stopped talking about your company since I purchased two AC units from you. Carlos is outstanding in dealing with a customer. Javier’s knowledge of the technical end and as a team they are both amazing. When I call the phone gets answered and if I have to leave a message, I get a call back within an hour. I had a problem with some parts being defective and when I called it was corrected next day air, amazing.Also your pricing of parts and units leaves the competition saying “How can they sell it for that”.Citimarine is certainly all about customer service and satisfaction. Normally I write letters to complain, but this is the first that I took the time to say thanks and keep it up.Yours most truly,Sean J.
Citimarine runs a business for the customer and is a model all other vendors should learn from. They went out of their way to handle my emergency on a Saturday and saved our Bahama trip.They are the best
I had an excellent experience working with Citimarine to replace an older marine HVAC unit.They helped me identify the correct drop-in replacement unit. The unit arrived quickly and in excellent condition, and - as promised - was a nearly perfect retrofit. All of the existing AC wiring and controls matched up perfectly, and there were minimal mods required for the cooling water system and drain (extended one hose by 12-18).Boat HVACs are not cheap products, of course, but between a helpful manufacturers rebate and the fact that I was able to install it myself in just a couple of hours, it turned out to be a very satisfactory experience!.
Great customer service James was very helpful in assisting me with transaction
Easy site to navigate and purchase from.Great shipping and packaging.Very happy will use them again
Purchased a Seabob from Citimarine Store on a Monday, got it shipped to me by Wednesday for free. Excellent service and experience; highly recommended.
Simple, easy, good customer service. Always appreciate follow up customer service. I will be ordering a lot more through them!
I considered it to be a fair price on the unit we purchased, had a problem with a defective one, however the guys handled it quickly and professionally. Would highly recommend this outfit. I will be using them again this year.
Order was delivered promptly, and worked perfectly
Ordered northern marine parts I line. Got what was ordered in a timely manner. So got what I needed at price as advertised.
I needed new lip seals for my 2003 Amberjack and found this company on the internet. The lip seal price was very reasonable and Citimarine had them delivered to my door in just a few days. I was contacted by Citimarine to see if I was satisfied with my order. Not many companies follow up with their customers. I will purchase from Citimarine again in the future for my marine needs.
I ordered the part, it reached us swiftly in Mauritius, it was correct and installed without any delay. It works well. Thanks to Citimarine Store
WE are please to acknowledge that, we have a successful & cordial relationship with you. Weve found them professional, responsible & accountable and will undoubtedly recommend their supplies & services, The items are as stated in the description.Regards,KLG Export LLc
Great service and support! Had exactly what I needed for a great price.
Ordering was easy and my order was shipped promptly. I would definitely order from them again.
Very fast deliveryGreat priceVery good packagingThe remote control unit was received exactly as Citinarine described it.I am very happy with this pruchase
Great customer service blazing fast shipping! Highly recommend
Carlos and his team went out of their way to make sure I had everything I needed in time for a narrow work window to install the AC units. AWESOME!!
Bought a cutlass bearing- very nice, good price, no issues!
I ordered several Marine Air Displays to replace some malfunctioning ones. The price and delivery was great. Product was exactly what I needed and expected.
I purchased the Dragonfly 6 GPS with Row Maps... great price, quick delivery, product in perfect condition. Very happy with my shopping experience.
I bought a PYI nav pod to mount on an Edson steering pedestal. Citimarine had the lowest price I could fine online and was MUCH cheaper than West Marine. I hadnt heard of them before so I was a little apprehensive at first, but am happy to report that my order arrived quickly and was perfect. Good packing and just as described. Would order again.
Remarkable service !I sent them a e-mail inquiring about a part I needed for my boat AC.They quickly came back to me with detailed pictures, along with the part number and price.I then looked at several websites for a better price and could not come close.citimarine webstore was at least 30% less than the other webstores I looked at.I ordered it on citimarine website. They immediately acknowledged the order .5 minutes later I received an e-mail that order was in process.15 minutes later I had a tracking # unbelievable !!!Oh! - almost forgot -FREE shipping .Bob from PA
Furuno FCV 628 cheapest price,fast shipping,Good online support.
I have buy a shurflo pump recently and everything was good expecially with the chat service that helps you through the purchase
Excellent service and fantastic price. They had exactly what I needed .
Bought a Dometic SmartStart II unit. Difficult to find, but they had it in stock, shipped promptly. The SmartStart unit has significantly smoothed the running of my 16000 A/C unit. Have not tried it with generator yet, but looks promising and have gotten great value from it already.
We needed a NorthernLights/Lugger raw water pump. Citimarine Store had the best price, the item was in stock, and shipping was efficient.
Great service to the customer, helped me with my inquiries & fast delivery. Thank you !
Very good service and a good price.
Excellent service, products as purchased and delivered quickly to Australia.
Good personal service and expertise in CruiseAir Systems
Great price and service.
Very helpful and knowledgeable.
They are the best.
Great fast shipping
Excellent service
Good experience
I ordered a part for my boat and after waiting all day, I was told that they got the wrong part and are not able to help me in any way. I spoke to the manager hoping I would get somewhere and talk about a rude person, Ive yet to experience such horrible experience. I would not spend my time or money with this business.
Excellent