Extremly poor service, I asked a question to a salesguy on the guitar stand, he answered me in spanish which is my native language, that was pretty nice, after looking up for several minutes I came back again to ask a question in english and he said in an extremly rude way Spanish spanish, we just spoke in spanish a few minutes ago!. First off, please forgive me if I forgot we both speak spanish, I was very distracted looking at all the nice gear, second, if I want to practice my english let me do so. A kid was testing an amp (I know it{s very likely the young guy just wanted to play for a while and was not actually considering to buy the $600.00 piece of equipment, however that should be a given, I did that a lot when I was 16) and 2 staff members told him in a very rude manner to stop testing it, to buy it and keep playing at home.

Customer service is not dead…at least here. Recently purchased a drum set at the Dolphin Mall location, and an inventory mistake resulted in me getting the wrong set. The General Manager - Mike, and drum tech Gabriela, made it right, and took good care of me as a customer. This kind of service goes a long, long way in creating loyalty, more than that - earning it. Thank you! -Paul

The costumer service is amazing. They are very professionals

Victor was extremely helpful and so wise about the items I needed for my purchase. He went above and beyond on his service and will definitely look for him anytime I need something from SamAsh. :)

Amazing experience, I came in to buy a Gibson Les Paul, thanks to the help of the amazing Mike B I got a great deal and left with all the accessories I needed. Not to mention the extended service plan for the string changes. Shout out to the whole team over at Sam Ash Dolphin Mall!

Excellent customer service, and instruments options. Our appreciation to sales specialist Aryam for his professionalism, very helpful instruments knowledge and courtesy.

I quickly came today (Sunday) at 5:10 after leaving my rehersal early to buy a emergency mouthpiece and reeds for a full day rehearsal I had the whole week. I get there and a worker tells me they’re closed. I told him it’s not even 6pm yet (which the time they close on Sundays) that it’s only 5:10 and that I had to buy something quick cause I wouldn’t have time the next few days. They still refused to let me in. I go through the inside of the mall to see if it was opened but they had already put the metal doors on. Countless of people were confused waiting outside as to why they were closed so early. Workers including manager were being extremely rude and refused to give us a reasoning.

I purchased a guitar at the Sam Ash Music store located at Dolphin Mall. The sales person was Ramon. If you need to purchase a guitar. GO TO RAMON... His attitude is awesome. He honest. And very enthusiastic. He knows how to do his job. Thanks to Ramon. Im am pleased to have purchased my guitar. Thank You Ramon

One of my favorite stores. My sales girl was awesome and very helpful.

Exelent service and knoledge from the saxophone section rep,my regards.

This place is Disneyland for musicians. The selection is insanely broad, for most instruments. My son spent about an hour just trying out the assortment of keyboards and synths.

Sammy was great 👍🏼 Good service and helpful, he took the time to explain all my question in regards to my new pioneer controller that I purchased.

I have been buying from Sam Ash for over 3 years. Their support is great. Highly recommended.

I think they closed it down???? Different store there now.

They are simply sam ash i have entered in the us

Wanted to get help in the percussion section today to check out some drumsets and try them out but the dude refused to help me cause going to lunch was more important

Manager Michael “B” assisted me in selecting a portable piano for my daughter. He was extremely knowledgeable and helpful. And although quite busy, he took a great deal of time assisting me and never appeared rushed or annoyed spending the time to help me make the best decision. I never felt pressured to buy a higher priced item or what he recommended verses the model I thought I wanted. I did, however, purchase a more expensive model than planned but felt it was the correct decision based on features and capabilities. His input and ability to answer the questions I had made the difference. He cares about his customer and it showed ensuring his store will be first on my list for future purchases. Thank you Michael!

We looked up Sam Ash when my wife got notice of an interview opportunity at a performing arts school. Arriving right at the zero hour when they were closing, we persuaded the person at the front that we needed to buy a keyboard in a hurry. After talking to the General Manager, Michael, he agreed to let us come inside even though they had already closed. Michael easily assessed what exactly we would need and performed a skillful demo. There was no question, it fit the bill perfectly. We were out the door with the new piece of equipment in no time. My wife was thrilled. She shared some pics of the keyboard we bought with her musician friends overseas. They were all impressed with the one we had purchased and agreed that we made the right decision. The next day we packed it up and headed to the interview. She killed it, got the gig, and couldn’t be happier. Big thanks to Michael and the team at Sam Ash for taking the extra time to help us out.

Mr. Victor is Amazing, every time ago there he help me a lot and answer all my questions.The new location I love it is wide open and can see what you are looking for very easy.

Excellent shopping experience.Felix help me locate the guitar that was right for me, he took the time to make sure it was ready to go and made sure I had exactly what I was looking for. Felix was awesome and Sam Ash is a great place to shop.When I needed my guitar adjusted I took it back to Sam Ash and gustavo, the guitar technician, took the time to check out the guitar and made a few adjustments and it plays marvelously.Mike the manager was great. when I brought my guitar in for a check out he came by to find out what was going on and to make sure that I was totally happy with my purchase. He took the time to also provide some extremely valuable advice.Sam Ash works as a team, great merchandise and very competitive pricing. Plus everyone works as a team to help each other.Really excellent end to end, shopping experience.

The employee named Sammy was very helpful and made my experience very nice and easy . I will be returning in the future for more upgrades. Thanks Sammy.

Great customer service; Felix helped me pick out a guitar that suited my needs. The other staff were very helpful as well.

It was amazing, people were really kind and i found just what i needed at a very good price.

Excellent service very friendly well trained employees

Michael gave me excellent service an can play a mean Keyboard an layout of store is super

Gabe and Tony were spectacular! They were so knowledgeable, and helpful in every way from advising me to not only setting my system up but teaching me on how to operate my new equipment. These guys are truly professionals. I would highly recommend them to everyone.

Amazing, thank you so much Enrique for your help and support!

The attention of this place was perfect. Even though the store was already closed, they took the time to receive us and to give us the attention that any customer deserve.We received some advise about our purchase and we left, even, with a small gift from the store that, of course, we asked for (la ñapa).

Amazing Service. I would recommend speaking to Victor Fiol. He is a busy man but still help about 5 customers at the same time. He was able to explain what I needed and how to set it up. I have dont what he said and the meeting went without a hitch. Thank you Victor.

Its a complete store.it has everything. It needs just a constant improvement in customer service. Rugs smell bad. Entrances glass doors shady not clean so it gives a not welcoming ambient. A little bit of air freshener. The manager is the best. He doesnt know me but I seen him for years. But store needs a bit of touch up of upscale place.

Guitar Center is a better choice honestly, Dont order online and think youre going to pick up in the store eiyher, they have a third-party company that makes the process complex and long, and the staff are salesman first and not very customer friendly, they act like they just want your money, and could careless how you feel.

The staff at Sam Ash Dolphin are the best in the business. Michael B., Felix, Juan, and master Guitar tech Gustavo consistently go above & beyond. Highly recommended for all your musical needs!

Really nice store and super friendly and knowledgeable salesperson helped me. I

I traded in a guitar for a SG model. Great inventory in the store. Courteous and professional handling in both buying and selling processes. Very satisfying to see and try the instrument instead of buying on line.

ITS ALWAYS GREAT TO GO TO SAM ASH

Customer service in this place is simply horrible! I would give zero stars if I could...I came to the store all the way from Kendall because this one is the closest to home. No wonder there is not that many locations. If you want to go to a place where employees make fun out of the clients, then this is the right place to go...

Nice customer service!! Thank you!

Gustavo the lutheir ripped me off. I brought in 3 guitars for a set up. He charged me $100. Thats the most Ive ever paid for a setup. He also gave me 9 gauge when I had picked out 11 daddario. I thought the guitar felt different but though maybe it was because I hadnt played in a while. It was only after I played my friends guitar that has a 12 gauge that I realized he definitely gave me the wrong gauge. He also charged me extra with one of the guitars saying that the jack was broken. I think he just said that abd to charge more rip me off again. He gave me his personal number so that I wouldnt have to go through sam ash again. Well Im never gonna hire him to set up my guitars again. We live and we learn. Dont trust Gustavo!!

Currently taking classes and it has been going better than amazing! Vince is a great instructor and very easy to get along with. If you’re trying to learn how to play guitar and/or ukulele, I couldn’t recommend him more. Originally I was not planning on taking more classes after my first four (that was included in a promotion for buying an instrument) and I have continued since because of how pleased I am by my experience so far.

Outstanding costumer service, they are very knowledgeable, they also make sure you find the right tools for your need.

Dolphin Mall Sam Ash: Phenomenal customer service. Nico helped me pick the Gibson, not only that I wanted, but also the one I needed. Got me the absolute BEST price. Thoroughly knowledgeable. Professional. The best selection of guitars. If you want to try one out they get it for you and let you plug to any amp you want and let you have fun. No pressure. No hassle. No attitude. AND they are musicians. I’ve been to other music/guitar stores. They just can’t compare. Have I explained enough how satisfied I am and my expectations exceeded? Thank you Nico and thank you Sam Ash staff.

Great! The staff was really helpful

Very bad attitude and bad costumer service. No one would attended us. Not one employee was avaiblabe and offered help, I couldnt buy the product I was looking for. Every time I went to pay they said they were busy. I will not be returing.

Mike the G.M was GREAT!!! He really helped me out! Actually wanted to HELP me more then to sale to me.. I told him he is my go to guy for now on for music gear! Thanks again Sam Ash! Also Shout out to Felix for Great Energy and teach me tricks on Ableton!!

Found an absolute steal of a deal online provided by Sam Ash. Contacted them and asked some info on the Axe I was inquiring about. They had every single answer, were a joy to talk too and were very knowledgeable on the product. Immediately bought the Axe after talking with them and they shipped it shortly after the purchase was finalized. Later on I realized I wouldnt be home to sign for the delivery. I called them to see if they could help reroute the delivery to a fedex drop off location and they went above and beyond to help me with this issue which solely was my problem, not theirs. I highly recommend this location to do business with. Another note worth mentioning is I am from Tejas, they still went above and beyond for someone out of state.Thanks sincerely, Trey.

Got there very late yesterday and I know what it is to want to go home after a long shift yet I was treated like they had just opened and had a whole day for me! I had a very tight window to be able to pick up the guitar I ordered because of my travels, but the staff was extremely accommodating! I wish I had more time to browse the store because its huge and has amazing selection of instruments. Thank you!!!

I tried to buy a piano three times in 3 different days, and every time I asked for it the staff didn’t pay attention, the didn’t even care. And the store was completely alone, horrible attitude.

We had a mechanical flaw with a brass instrument we purchased - great service and absolutely no hassle on the exchange policy at Dolphin and Miami Lakes. Thank you!

While they in store inventory might not always be the best the quality of service you’ll get at the store is second to none. There are some employees that have been working there longer than I have been playing my instrument.

Great service in my last two visits. Salespersons were great and very helpful. Found what I was looking for and helped decide on the best option.

I wanted to buy my grandson his first guitar. I needed advice since I do not play and my grandson is very young. So I called Sam Ash music in Miami and spoke to Gabe. Gabe was extremely knowledgeable and after asking me questions about my grandson he knew what I should order. It was a beautiful package set! Arrived quickly and it was free shipping! Thank you so much for making my grandson smile and making this grandma very happy. Patricia

I really appreciate the time that the manager of pro audio (Raul) and the story manager (Mike) took to make sure I had a great experience at Sam Ash. After Raul rang me up, Mike turned away from what he was doing to spend a couple of minutes to ask me about the product I bought and to give it a good look and talk about its qualities. I have always found Mike to be an engaged manager who tunes into customers. I was happy to see that in Raul, who I met for the first time, as well. Steve

My Sam Ash salesperson was helpful and friendly. He showed me alternatives and also helped me with accessories to the equipment. Thumbs up Sam Ash.

The best place to get musical instruments and accessories, keep in mind that they have variety of instruments and since the mall is crowd the store will also be crowd and youll have to wait for someone to help you with something, enough guitars for all tastes. The people there its helpful but prepare to be patient. Great guitar pedal selection. Also good guitar accessories (maybe Im biased because Im a guitarist). Also good quality audio cables and headphones.

Great Place for Musical Gear!!!!!Great prices!!!!!!I Love It!!!!!!If you are shopping at the Dolphin mall enter to the store youll have a great experience!!!!!

My son had his first guitar lesson with Vince last night. He was so nervous. I was afraid if he didn’t feel he did well he would be discouraged. I am happy to report that Vince made him feel comfortable and he left there confident and excited to go back. Thank you!!!

Don’t have stuff in stock. I’m having to buy all my music stuff online nowadays.

It was a pretty cool experience at the Samash located in the Dolphin Mall. With Enrique he was really awesome and helpful on helping me to choose the gear that I wanted to purchase.

I was helped by Victor, he did an outstanding job helping with my purchases, calling other stores and warehouses in order to complete my list of items, his product knowledge is remarkable working with my budget and taking the time talking to managers in order to help me with financing deals.

I brought to the Sam Ash Music Store located at the Dolphin Mall a used keyboard for store credit. I was able to obtain a very good appraisal and was able to exchange a much practical and new keyboard. The store manager Mr. Michael B. was very helpful during and throughout the process. He gave me a very good deal. Michael Bs expertise in keyboards and advise during the entire process was evident. I left the store happy and satisfied with a good deal. My expectations with music stores were surpassed! I recommend Sam Ash Music Stores to anyone for whatever your musical needs are at every level from the novice musician to the professional musician.

Lot of cordiality

Great experience at this store. I was attended by Gabriel, who resulted an experienced bass player as me, whereas he had the expertise to recommend to me string bass and others supplies to upgrade my instrument.I really recommend to buy musician items at this place.

I have been a client for more than 10 yrs to this store they always gave me the best service, but this Sunday i have a really bad experience i went with a couple of friends we want to try the guitars but this guy first told me that we cant grab the guitars our selves that he have to give it directly to us then told us that we cant try two guitars at a time because the store wasn’t a rehearsal space we play for 30 seg and ask us again if we were ready, i really don’t know what this guy think about buy a guitar but is not a 1 minute thing. i hope this can make a difference and bring back the service they always have.

Shout out to Chip in the guitar section. I actually went into the store about half hour before closing to look at some models I had seen online. Chip ended up staying with me past closing just answering my questions and helping me chose a guitar. He even kept a register open just so I could go home with the one I wanted.

This location is absolutely incredible! They were so hectic and busy in there and yet they still found time to treat me with such kindness and help me with everything I needed and more. The entire staff was very welcoming and encouraging and it showed throughout the store. Its a very friendly environment and I highly recommend shopping here!

Great customer care! Great synthesizer selection

We love the service and the people working at Sam Ash in Miami- Dolphin Mall.

Amazing vendor

The guy who helped us worked in the guitar section I think his name was Phyllis? But it was awesome he was so nice and informative if you will. He was super cool! If you need to buy a guitar definitely go here! And honestly Phyllis should have a raise in his salary. Thank you Phyllis!

Awesome experience! Starting by the guy on the phone who offered a 10% discount on my entire purchase, and followed by the excellent and helpful service at the shop when picking up. Highly recommended!

Great Music store! The best in the area! Ramon helped me yesterday and he rocks! Really cool guy!!Do not doubt to go there and ask for any question you may have! They always have the right advise for you!

Great selection.

Amazing explanation about the product that will solve my needs. I am starting to play piano and this guy gave me the best comparison between all the keyboards they have in the store. Amazing! They even brought the piano to my car.

Great music store. If you need anything ask for Gabriel!

Sam Ash claims that Music is our passion, not just our business. The Dolphin mall establishment determined that was a lie. This store is far more concerned about taking your money than they are with selling you a quality product. The staff shows little to no interest in serving customers. If music is your passion, buy from somewhere that is passionate about serving you. You will not find that here.

I never saw anything like that, you want to try an instrument and the seller takes the guitar out of my hand for him to play first, then lets you play but in 10 seconds he asks if that is the guitar I want and asks if he can put back it in the place, really?The salesman name “Chip” acoustic guitar, lost a customer forever Sam Ash (Dolphins Mall)I never got a problem at Sam Ash in Coconut Creek, you can play and nobody push you to buy anything. Terrible experience very frustrated, two thumbs DOWN 👎🏼👎🏼

Amazing store with excellent music gear and incredibly helpful staff. General manager Mike B. Was incredibly helpful and his upbeat attitude is inspiring. Thanks a lot you guys!

Ordered an item online. Recieved an email it was ready. Arrived at the store. Waited 25 minutes to recieve my product. Everyone was busy attending other customers. Staff member apologized, but it still was not worth the wait. Big establishment. Plenty of parking, but depending on the day of the week and time, you may walk a distance. Prices are average as compared to competitors. Located in a huge mall.

Great store for musicians and the service is very good!

The old stompin grounds... Such s great vibe even in a pandemic!

Took my daughter for her first lesson Sunday afternoon, 1/27/19, and her Instructor matched her personality perfectly! He was very chill, and relaxed, making my daughter a lot more chill and relaxed thus ensuring she was engaged and interested in what he was saying and doing. Looking forward to her next class!

This guy Chip was super chill, most people just try to sell you whatever and go back to their job. We had a great conversation, he found the right baritone uke I was looking for, in the perfect price range and even told me some cool tidbits about the instrument. Came home with exactly what I wanted.

The music attendant I had from the drum section was excellent very attentive and knowledgeable. Helped me purchase some bongos and order one bongo not in the store to be delivered to my home.

It is awesome to walk into a store and find a knowledgeable and helpful staff. What a great experience and I will shop here again

So Im from the Caribbean (Cayman Islands) My dad was stopping by the store in Dolphin Mall and he decided he was gonna get me a keyboard (Yamaha modx7). So I made a diary call and placed my order a day before, when he got there it was all in place ready to be picked up.Thanks ....Manny awesome service 👍

AFTER LISTING IN MANY MUSIC STORES IN THE UNITED STATES, I STAY WITH SAM ASH FOR THE EXPERIENCE OF THE QUALITY OF HELP THAT GIVE ALSO WHILE I LEAVE MY INSTRUMENT TO CARRY A TAYLOR 214CETHAKS FOR THANK YOU FOR MAKING ME HAPPY SAM ASH ORLANDO COLONIAL AND MIAMI DOLPHINS

Great selectiom

Excelent Store. Mike the manager was

The staff are friendly and very helpful. They have very competitive prices. I enjoyed walking around and looking at all the gear. Some of the staff were kind enough to demo some of the studio monitors.

Called the store over the phone ahead of time because I wanted to sell a couple of vintage amp heads. Associate told me they do buy vintage equipment. I brought them into the store after a 2 hour drive. After half an hour of waiting for the manager, he told me they were too old ( from the 60s by the way as are most vintage amps ) and that they only bought in vintage Fenders. Total waste of my time. This is the 2nd time they do this when I try to sell used gear. They do not buy used gear. Theyre too lazy and dont wanna do it.

Went in to purchase a Ukulele for both of my daughters. Was able to find two beginner Ukuleles at a very good price. We purchased the Kala waterman. Great for beginners.

It was crazy busy for the holidays and my son wanted a banjo which is very unusual to begin with! But Nico and Juan found the model I was looking for and were very friendly and helpful. Nice selection of instruments.

Knowledge of inventory was “top shelf” in the Guitar / Accessory dept. when I visited the Dolphin Mall location.Customer service is “on the ball”.Keep up the good work!

Staff very friendly, good variety and prices. I strong recommend for all.

I have three different stories to tell, the first one I called and asked for a ukulele and a specific color of that ukulele for my girlfriend. The guy that answered said they were restocking and they couldnt check go check the inventory. I went in person trying to see what they had anyway and the ukuleles were in individual boxes with the name and colors on those boxes next to the ukulele rack, after i looked for less than a minute i saw they didnt have the specific color I wanted. Why couldnt the dude do that less than a minute search?Second story I asked someone for a tuner they said hell be right back to get it and never came back, i was waiting for 15 minutes before I decided just to leave.My last story was I went to trade in some DJ equipment to go towards a new guitar, I knew I would be taking some loss but I decided that itll balance out because of the discount they give for a trade in. I went to customer service and the manager said to hang on, after waiting for about an hour he finally came back and said my stuff was only worth 75 bucks. I felt insulted by that offer, honestly if i wanted to get shafted like that i would go to a pawn shop instead. The piece of equipment I was selling in particular was worth 800 brand new. I understand that they have to make a profit but theyre selling on eBay for 400 dollars easily. I waited an hour to get told that. I just picked up my stuff and I went to guitar center in Hallandale right after and I got 270 for the equipment and I ordered the guitar i wanted. Overall, terrible service. Dont waste your time.

Very helpful service.

Manuel is an excellent guy. Every time I go to Samash he do the must possible way to resolve my needs.Thank you!!

I have been buying guitars and amps from the team at this store since they opened years ago. I have always found the staff to be friendly, knowledgeable and helpful plus their prices are always competitive. If you are in the market for a musical instrument or sound equipment, or if you just need some advice, this is the place to go.

Carlito was knowledgeable and very helpful. I didnt expect the experience to be so easy and didnt expect to make such a quick decision but very happy with the whole experience!

The keyboard came damaged from shipping due to improper packaging only cardboard around the case, and them (FedEx dropped it.) I waited so long to find a Yamaha motif SX8 in great condition like this one. It came in a gator Hardshell case but when they dropped it, bent two of the sliders very sad, I call the store and no problems they return it with no problem